Very disappointed in service today I come here on my cheat date and as my treat but today I was cheated out my treat by a unwelcoming cashier and with a treat that was poorly put together by being so overly dressed to where everything came together waiting the bottom of the bag with what made the fries fell out of the bag burger don’t have no flavor just a ball of Miss sorry for this to five guys service is service no matter how your day is going on the inside treat others with Quality service all way
Nam
Clean, fresh food. The food was hot, the staff was better. The milkshake was very thick though. I thought the price was high though.
Atmosphere: 5
Food: 4
Service: 5
Tracy Moore
The drinks were very watery and the staff said they can’t adjust the Coke Freestyle machine. The iced tea was watery. The staff put a mop bucket off the floor onto the prep counter in the kitchen while food was being prepared. I didn’t see anyone wipe off the counter afterward. Staff was unconcerned about all of my concerns.
Atmosphere: 1
Food: 1
Service: 1
signbaby
I was expecting more from verbal reviews and pricing, but I was sadly disappointed. The place reminds me of a Steak N Shake set up burger joint. Not worth the hype or cost imo.
Atmosphere: 2
Food: 3
Service: 3
Emanuel Haynes
Always a great burger
Atmosphere: 5
Food: 5
Service: 5
Ricardo Pitti (Ricco)
All the Way Cheeseburger& Little cheese burger were ok, not good enough to justify the pricing tho. Fries were also nothing special.
Atmosphere: 4
Food: 3
Service: 4
Don Nguyen
$20 for two large fries and this is the amount you can expect to get. The fries are delicious but an absolute rip off on how much you get. Back in the day i used to be surprised by the quantity of fries but nowadays prices have gone up while portions have gone down.
Atmosphere: 3
Food: 2
Service: 2
Jaqueline Contreras
Service was not great. We dined in, they forgot to give us fries and when my husband went to let them know the person making the fries was annoyed and gave us the missing fries. The fries seemed as if they poured half the bottle of salt on them… not sure if she did that on purpose or what but the first batch of fries we received was fine. Would not come to this location would stick to the location in cedar hill instead usually upbeat crew there.
Atmosphere: 1
Food: 1
Service: 1
Stuart Bucknell, Realtor
Fantastic experience at Five Guys. The food was hot, fresh, and absolutely packed with flavour — you can really taste the quality. Service was friendly and efficient, and the staff kept everything clean and running smoothly. Atmosphere was relaxed and welcoming. Definitely one of the better burger spots around — worth every penny. Will be back again soon
Atmosphere: 5
Food: 5
Service: 5
Ms. Keara
I visited Five Guys on July 22nd around 9:20 PM. I walked up to the register and asked for a grilled cheese with fries. The cashier asked if I wanted Cajun fries, and I agreed to try them. I also ordered a coffee shake.
While waiting, I looked at my receipt and noticed the total seemed higher than expected. I had been charged $9.09 for a patty melt, but I clearly remembered asking twice for a grilled cheese. When I asked the cashier about it, she told me they were the same thing. What made me question it further was the price difference on the menu, the grilled cheese was listed at $5.69. I don’t eat meat, which is why I specifically requested grilled cheese. She ended up refunding me for the price of the meat patty, which I appreciated.
As for the food: the grilled cheese had potential but missed the mark. It seemed like the cheese wasn’t melted well or just wasn’t good quality. It left me disappointed. The highlight of my meal was the Cajun fries, they were really flavorful and the best part of the visit. The coffee shake was okay, but I felt it could’ve had a stronger coffee flavor. Not bad, just a little underwhelming.
I’m giving 2 stars because the food wasn’t terrible, just a bit pricey and underwhelming overall. I would go back for the fries, they were genuinely good.
The only thing I don't like in this Chain is that when you are going to pay your overpriced burger and fries the POS point of sale ask you if you want to leave a recommended 20%? and I ask myself why? I am standing there to pickup my already well priced expensive food. It is not enough that im paying almost $20 for burger and fries? NO TIP should be the default in the POS, Tip should be an option not something expected in this establishment.
Recommended dishes: Five Guys Style, Cheeseburger, Bacon Cheeseburger, Hamburger, Bacon Burger, Fresh Cut French Fries, Little Bacon Cheeseburger, Burger Fries Peanuts
Richard Jester
Stopped in for shakes and fries. Terrific service and everything tasted great!!
Atmosphere: 5
Food: 5
Service: 5
Maria McM
Quick and fresh
Atmosphere: 5
Food: 5
Service: 5
Ashkan Moini
Why the burgers are so good here😩
Atmosphere: 5
Food: 5
Service: 5
Sheron Cantu
This place should close down!! Customer service is bad with very unprofessional workers. It's always a problem..the food is horrible or they make something incorrectly!! 😒 🙄
Very disappointed in service today I come here on my cheat date and as my treat but today I was cheated out my treat by a unwelcoming cashier and with a treat that was poorly put together by being so overly dressed to where everything came together waiting the bottom of the bag with what made the fries fell out of the bag burger don’t have no flavor just a ball of Miss sorry for this to five guys service is service no matter how your day is going on the inside treat others with Quality service all way
Clean, fresh food. The food was hot, the staff was better. The milkshake was very thick though. I thought the price was high though.
Atmosphere: 5
Food: 4
Service: 5
The drinks were very watery and the staff said they can’t adjust the Coke Freestyle machine. The iced tea was watery. The staff put a mop bucket off the floor onto the prep counter in the kitchen while food was being prepared. I didn’t see anyone wipe off the counter afterward. Staff was unconcerned about all of my concerns.
Atmosphere: 1
Food: 1
Service: 1
I was expecting more from verbal reviews and pricing, but I was sadly disappointed. The place reminds me of a Steak N Shake set up burger joint. Not worth the hype or cost imo.
Atmosphere: 2
Food: 3
Service: 3
Always a great burger
Atmosphere: 5
Food: 5
Service: 5
All the Way Cheeseburger& Little cheese burger were ok, not good enough to justify the pricing tho. Fries were also nothing special.
Atmosphere: 4
Food: 3
Service: 4
$20 for two large fries and this is the amount you can expect to get. The fries are delicious but an absolute rip off on how much you get. Back in the day i used to be surprised by the quantity of fries but nowadays prices have gone up while portions have gone down.
Atmosphere: 3
Food: 2
Service: 2
Service was not great. We dined in, they forgot to give us fries and when my husband went to let them know the person making the fries was annoyed and gave us the missing fries. The fries seemed as if they poured half the bottle of salt on them… not sure if she did that on purpose or what but the first batch of fries we received was fine. Would not come to this location would stick to the location in cedar hill instead usually upbeat crew there.
Atmosphere: 1
Food: 1
Service: 1
Fantastic experience at Five Guys. The food was hot, fresh, and absolutely packed with flavour — you can really taste the quality. Service was friendly and efficient, and the staff kept everything clean and running smoothly. Atmosphere was relaxed and welcoming. Definitely one of the better burger spots around — worth every penny. Will be back again soon
Atmosphere: 5
Food: 5
Service: 5
I visited Five Guys on July 22nd around 9:20 PM. I walked up to the register and asked for a grilled cheese with fries. The cashier asked if I wanted Cajun fries, and I agreed to try them. I also ordered a coffee shake.
While waiting, I looked at my receipt and noticed the total seemed higher than expected. I had been charged $9.09 for a patty melt, but I clearly remembered asking twice for a grilled cheese. When I asked the cashier about it, she told me they were the same thing. What made me question it further was the price difference on the menu, the grilled cheese was listed at $5.69. I don’t eat meat, which is why I specifically requested grilled cheese. She ended up refunding me for the price of the meat patty, which I appreciated.
As for the food: the grilled cheese had potential but missed the mark. It seemed like the cheese wasn’t melted well or just wasn’t good quality. It left me disappointed. The highlight of my meal was the Cajun fries, they were really flavorful and the best part of the visit. The coffee shake was okay, but I felt it could’ve had a stronger coffee flavor. Not bad, just a little underwhelming.
I’m giving 2 stars because the food wasn’t terrible, just a bit pricey and underwhelming overall. I would go back for the fries, they were genuinely good.
Restaurantji Recommends
The only thing I don't like in this Chain is that when you are going to pay your overpriced burger and fries the POS point of sale ask you if you want to leave a recommended 20%? and I ask myself why? I am standing there to pickup my already well priced expensive food. It is not enough that im paying almost $20 for burger and fries?
NO TIP should be the default in the POS, Tip should be an option not something expected in this establishment.
Recommended dishes: Five Guys Style, Cheeseburger, Bacon Cheeseburger, Hamburger, Bacon Burger, Fresh Cut French Fries, Little Bacon Cheeseburger, Burger Fries Peanuts
Stopped in for shakes and fries. Terrific service and everything tasted great!!
Atmosphere: 5
Food: 5
Service: 5
Quick and fresh
Atmosphere: 5
Food: 5
Service: 5
Why the burgers are so
good here😩
Atmosphere: 5
Food: 5
Service: 5
This place should close down!! Customer service is bad with very unprofessional workers. It's always a problem..the food is horrible or they make something incorrectly!! 😒 🙄
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