We normally order with no problem, today there was no update, no tracking. Finally got a pizza deliver email and no one rang the doorbell, there was no phone call and the pizza got left on the floor on a rainy day. Trey (manager )would not replace the 2 large pizzas that got ruin and would only do a refund thats takes days to get back. At least a phone call would have been appreciated.
Atmosphere: 1
Food: 1
Service: 1
Review Guy
Omg the pizza was so gas, the low reviews are competitors who are doing it to get ppl to come to their restaurant. Put some respect on papa John’s name
Atmosphere: 5
Food: 5
Service: 5
Sandy Wilson
If I could leave zero stars I would! We ordered a Large peperoni pizza, now we understand that it was late, but if it was a problem, they should've said it was too Kate to order. They let us order our pizza, had us waiting in the lobby of our hotel for more than 30 mins, only to realize they refunded our money, without a simple phone call! Poor customer service!
Joshua Silverstein
Absolutely awful experience!! Order anything, and expect an 2 hr wait. Never received my order, never got updates. All the downsides of using door dash to run your orders…. Cheap companies will fail because of using door dash.. Long and short, never received my order. On top of that I called 4 minutes after them closing (the 4th call to check on the status) to ask why I hadn’t received it and got hung up on twice. Weak restaurant. NEVER RECEIVED MY ORDER, AND PAID FULL PRICE. Will demand a refund in the morning.
Ordered at 10:36pm Still have not received order as of 12:26pm
Update: 1:51am pizza has still not showed up! Absolutely ridiculous! I have staff members here at the hotel saying no one has attempted to drop my order.
Atmosphere: 1
Food: 1
Service: 1
Rachel Gonzales
I am a teacher who brought a group of students through this town, needing to feed them. Manager was beyond hospitable, advising me on how to order for the group at the best rate online, while still applying my tax-exemption, and was willing to fight traffic to personally meet my school bus in a parking lot. She couldn't have made feeding a lot of starving teenagers any easier, and I will absolutely support this location again, as a teacher feeding students, and from a personal stance as well. Thank you for your help! I haven't received customer service at this high of a level since before 2020.
Atmosphere: 5
Food: 5
Service: 5
Lance Thomas
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Shaneka
Pizza was decent and hot. We did a take out on 5 boxes. When asking questions the workers were a little dry and not too helpful. We did not know how to work the online app due to it seeming to be glitching and it wouldn’t allow us to use the online deal we needed… when we asked the cashier he said he wasn’t trained on the app…. Yet you’re able to be a cashier?? Hmmm. Ooookay. We figured it out on our own. But as I said the pizza was decent. 👍🏾
Atmosphere: 3
Food: 4
Service: 3
morreo petty
Very greasy so much so it bled through the box.
Sweetness Redd Wine
Excellent food and customer service. I love me some Papa John's pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa John's Pizza, Cheese Pizza, Pepperoni Pizza, Extra Large New York Style Pizza, Chocolate Brownie, Dessert
One large pizza + 20 wings for $58. Delivered cold. Why? At this price, just don’t offer delivery if can’t deliver it hot… or even warm.
Josh
Ordered a pepperoni and jalapeno pizza, expecting a fluffy, delicious pizza. Instead, received this unrisen-crust budget pizza with almost no toppings and EXTRA sauce!
Fast food pizza is dead, guys. None of the major pizza restaurants are even barely good anymore. This was my last attempt to try, but my disappointment is immeasurable.
Atmosphere: 1
Food: 1
Service: 1
Ruben Sendejas
Got a carryout large pizza with cheesy bread. The pizza was so good. ☺️
Atmosphere: 2
Food: 5
Service: 3
David Morris
I had a wrong order delivered. It was not the store's fault. It was the delivery driver. I called the store and got a refund immediately. I liked how fast they took care of it.
Godbless Yall
We normally order with no problem, today there was no update, no tracking. Finally got a pizza deliver email and no one rang the doorbell, there was no phone call and the pizza got left on the floor on a rainy day. Trey (manager )would not replace the 2 large pizzas that got ruin and would only do a refund thats takes days to get back. At least a phone call would have been appreciated.
Atmosphere: 1
Food: 1
Service: 1
Omg the pizza was so gas, the low reviews are competitors who are doing it to get ppl to come to their restaurant. Put some respect on papa John’s name
Atmosphere: 5
Food: 5
Service: 5
If I could leave zero stars I would! We ordered a Large peperoni pizza, now we understand that it was late, but if it was a problem, they should've said it was too Kate to order. They let us order our pizza, had us waiting in the lobby of our hotel for more than 30 mins, only to realize they refunded our money, without a simple phone call! Poor customer service!
Absolutely awful experience!! Order anything, and expect an 2 hr wait. Never received my order, never got updates. All the downsides of using door dash to run your orders…. Cheap companies will fail because of using door dash..
Long and short, never received my order. On top of that I called 4 minutes after them closing (the 4th call to check on the status) to ask why I hadn’t received it and got hung up on twice. Weak restaurant. NEVER RECEIVED MY ORDER, AND PAID FULL PRICE. Will demand a refund in the morning.
Ordered at 10:36pm
Still have not received order as of 12:26pm
Update: 1:51am pizza has still not showed up! Absolutely ridiculous! I have staff members here at the hotel saying no one has attempted to drop my order.
Atmosphere: 1
Food: 1
Service: 1
I am a teacher who brought a group of students through this town, needing to feed them. Manager was beyond hospitable, advising me on how to order for the group at the best rate online, while still applying my tax-exemption, and was willing to fight traffic to personally meet my school bus in a parking lot. She couldn't have made feeding a lot of starving teenagers any easier, and I will absolutely support this location again, as a teacher feeding students, and from a personal stance as well. Thank you for your help! I haven't received customer service at this high of a level since before 2020.
Atmosphere: 5
Food: 5
Service: 5
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Pizza was decent and hot. We did a take out on 5 boxes. When asking questions the workers were a little dry and not too helpful. We did not know how to work the online app due to it seeming to be glitching and it wouldn’t allow us to use the online deal we needed… when we asked the cashier he said he wasn’t trained on the app…. Yet you’re able to be a cashier?? Hmmm. Ooookay. We figured it out on our own.
But as I said the pizza was decent. 👍🏾
Atmosphere: 3
Food: 4
Service: 3
Very greasy so much so it bled through the box.
Excellent food and customer service. I love me some Papa John's pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa John's Pizza, Cheese Pizza, Pepperoni Pizza, Extra Large New York Style Pizza, Chocolate Brownie, Dessert
Restaurantji Recommends
One large pizza + 20 wings for $58. Delivered cold. Why? At this price, just don’t offer delivery if can’t deliver it hot… or even warm.
Ordered a pepperoni and jalapeno pizza, expecting a fluffy, delicious pizza. Instead, received this unrisen-crust budget pizza with almost no toppings and EXTRA sauce!
Fast food pizza is dead, guys. None of the major pizza restaurants are even barely good anymore. This was my last attempt to try, but my disappointment is immeasurable.
Atmosphere: 1
Food: 1
Service: 1
Got a carryout large pizza with cheesy bread. The pizza was so good. ☺️
Atmosphere: 2
Food: 5
Service: 3
I had a wrong order delivered. It was not the store's fault. It was the delivery driver. I called the store and got a refund immediately. I liked how fast they took care of it.
Atmosphere: 4
Food: 1
Service: 5
amazing
Atmosphere: 5
Food: 5
Service: 5
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