They were selling $2 personal pizzas. It was insanity. They were not able to keep up. Once we recieved the pizzas, they were undercooked and flavorless. Quite disappointed after waiting for over an hour after we arrived when the app told us the pizzas were ready. Although I should rate it a bit higher for entertainment... a fight almost broke out amongst two other people that were waiting.
Atmosphere: 2
Food: 1
Service: 2
Richard
Have to quit buying these cheap pizzas! Pizza Hut is not what it use to be. Mom & Pop shops a little more expensive but worth it.
Atmosphere: 1
Food: 2
Service: 2
Sarah rivery
My order was ready in time hot and fresh ! Tasted great!
Atmosphere: 5
Food: 5
Service: 5
Brenda Rodriguez
Terrible customer service from the moment you call. So I went to the store and it is locked even though it says they open at 10am. I was hung up on the 5 times I tried calling and when I asked to speak to the operating owner of the location or email, i was told they couldn't give it to me. Will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
Tejas Naik
We just moved to this area. First time order from this location. We placed a carry out order for 3 medium pan crust. They didn't show me my order when i picked it up and I forgot to check it. We used to order it from South Cooper location. That location never messed up our order. When i got home all 3 pizza was hand toss crust. I don't know if they were out of pan crust or not, but didn't bother to inform us about it. I guess We have to start order it from Domino's.
Atmosphere: 3
Food: 1
Service: 1
Sara Hale
I asked for extra marinara for dipping and this is how it arrived. Hardly any in each cup. Pathetic and disappointing.
Atmosphere: 2
Food: 3
Service: 1
Kevin Fincher
I think someone from Pizza Hut should update this location operating hours. They are not open until 11:00p on Thursdays. It's 10:29p and they are very closed.
Atmosphere: 1
Service: 1
Julie Pitman
Ordered a pizza online. Got estimated time for delivery. 1 hour after the delivery window, still no pizza. I call and the automated voice says they have the order and are working on it and hangs up. Call back, get a human, say I would like to check to see when my pizza will be delivered, they placed me on hold. I hung up after 5 minutes. Terrible service, surprised the corporate people are ok with such terrible consistent ratings for this location! After 2 hours and still no pizza, finally got someone on the phone, but they said they were in call center and had to transfer me to the store...sat on hold for another 13 minutes before someone finally answered. They stated the order was ready and they are just waiting on Door Dash to deliver the pizza. I ordered through Pizza Hut website, not door dash app. Pizza never arrived. Had to send family members to collect the pizza and ask for it to be remade fresh. The person at the store was very nice and worked to correct the issue with credit to remove the delivery charges and tip for delivery driver from the receipt. Oh, and by the time they got back with the pizza and I opened it, it was not what I ordered, the toppings were incorrect (ordered italian sausage, jalepinos and bacon for toppings, received pepperoni and jalepinos). Overall terrible experience! I suggest you order from Dominos or anywhere else, your experience will most likely be much better!
Just to add to the review, pizza hut replied stating they wanted to make it better. Asked me to email them my information, which I did, and I never heard back.
Will be filing a report. I ordered pizza on 12 February @11:30 paid 32.45 and today got a notification that my credit card was adjusted to 37.31, meaning whomever was working decided to added an extra tip on my card that was not authorized!!!! It’s a shame yall have ppl who are stealing from customers, so everyone be sure to double check your statements or accounts to make sure one of the employees didn’t take your money..
Ajmal Babarzai
This is very bad
Jordan Cole
I absolutely DESPISE this location. The last 5+ orders have been incorrect. All they do is offer a coupon “they keep in their computer” for next time. The people running this store don’t care to double check orders, and the door dashers don’t care enough either. Wrong pizzas, left off drinks, burnt thin crust…you name it.
This location alone has completely turned my family off Pizza Hut as a business. Too many other options around us in South Arlington that actually care.
Amanda Rodriguez
Paid $8 for a burnt cookie. Unacceptable. I want a refund
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cheese Pizza
Shipwreck Cleaning & Construction
The manager spotted me detailing the windows next door to them at the XD vape and immediately set up an appointment to get their windows detailed- I have eaten at this Pizza Hut since it first opened years ago because I’ve lived in this neighborhood for 18 years. Out of the thousand pizzas I’ve ordered here over the years, they might’ve forgotten extra Parmesan cheese one time… which is forgiven considering the multitude of customer service provided. Thank you for your business and thank you for miles of pepperoni and cheese I’ve endured.
They were selling $2 personal pizzas. It was insanity. They were not able to keep up. Once we recieved the pizzas, they were undercooked and flavorless. Quite disappointed after waiting for over an hour after we arrived when the app told us the pizzas were ready. Although I should rate it a bit higher for entertainment... a fight almost broke out amongst two other people that were waiting.
Atmosphere: 2
Food: 1
Service: 2
Have to quit buying these cheap pizzas! Pizza Hut is not what it use to be. Mom & Pop shops a little more expensive but worth it.
Atmosphere: 1
Food: 2
Service: 2
My order was ready in time hot and fresh ! Tasted great!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service from the moment you call. So I went to the store and it is locked even though it says they open at 10am. I was hung up on the 5 times I tried calling and when I asked to speak to the operating owner of the location or email, i was told they couldn't give it to me. Will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
We just moved to this area. First time order from this location. We placed a carry out order for 3 medium pan crust. They didn't show me my order when i picked it up and I forgot to check it. We used to order it from South Cooper location. That location never messed up our order. When i got home all 3 pizza was hand toss crust. I don't know if they were out of pan crust or not, but didn't bother to inform us about it. I guess We have to start order it from Domino's.
Atmosphere: 3
Food: 1
Service: 1
I asked for extra marinara for dipping and this is how it arrived. Hardly any in each cup. Pathetic and disappointing.
Atmosphere: 2
Food: 3
Service: 1
I think someone from Pizza Hut should update this location operating hours. They are not open until 11:00p on Thursdays. It's 10:29p and they are very closed.
Atmosphere: 1
Service: 1
Ordered a pizza online. Got estimated time for delivery. 1 hour after the delivery window, still no pizza. I call and the automated voice says they have the order and are working on it and hangs up. Call back, get a human, say I would like to check to see when my pizza will be delivered, they placed me on hold. I hung up after 5 minutes. Terrible service, surprised the corporate people are ok with such terrible consistent ratings for this location! After 2 hours and still no pizza, finally got someone on the phone, but they said they were in call center and had to transfer me to the store...sat on hold for another 13 minutes before someone finally answered. They stated the order was ready and they are just waiting on Door Dash to deliver the pizza. I ordered through Pizza Hut website, not door dash app. Pizza never arrived. Had to send family members to collect the pizza and ask for it to be remade fresh. The person at the store was very nice and worked to correct the issue with credit to remove the delivery charges and tip for delivery driver from the receipt. Oh, and by the time they got back with the pizza and I opened it, it was not what I ordered, the toppings were incorrect (ordered italian sausage, jalepinos and bacon for toppings, received pepperoni and jalepinos).
Overall terrible experience! I suggest you order from Dominos or anywhere else, your experience will most likely be much better!
Just to add to the review, pizza hut replied stating they wanted to make it better. Asked me to email them my information, which I did, and I never heard back.
Atmosphere: 1
Food: 1
Service: 1
Food was great, cashier was nice!
Atmosphere: 5
Food: 5
Service: 5
Great people and good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Will be filing a report. I ordered pizza on 12 February @11:30 paid 32.45 and today got a notification that my credit card was adjusted to 37.31, meaning whomever was working decided to added an extra tip on my card that was not authorized!!!! It’s a shame yall have ppl who are stealing from customers, so everyone be sure to double check your statements or accounts to make sure one of the employees didn’t take your money..
This is very bad
I absolutely DESPISE this location. The last 5+ orders have been incorrect. All they do is offer a coupon “they keep in their computer” for next time. The people running this store don’t care to double check orders, and the door dashers don’t care enough either. Wrong pizzas, left off drinks, burnt thin crust…you name it.
This location alone has completely turned my family off Pizza Hut as a business. Too many other options around us in South Arlington that actually care.
Paid $8 for a burnt cookie. Unacceptable. I want a refund
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cheese Pizza
The manager spotted me detailing the windows next door to them at the XD vape and immediately set up an appointment to get their windows detailed- I have eaten at this Pizza Hut since it first opened years ago because I’ve lived in this neighborhood for 18 years. Out of the thousand pizzas I’ve ordered here over the years, they might’ve forgotten extra Parmesan cheese one time… which is forgiven considering the multitude of customer service provided. Thank you for your business and thank you for miles of pepperoni and cheese I’ve endured.
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