Great options & taste , customer service is decent
Atmosphere: 4
Food: 5
Service: 4
zoe norwood
I started in the drive-through and I kept getting cut off and rushed so I said I would go inside to order instead, I went inside and they had already made and bagged my sandwiches and did not tell me. I stood there in front of the man for three minutes, no acknowledgment I asked him for a sandwich. He very rudely said ‘I already made it go ask them about it’ ,I don’t know who them was. They were just standing there not being helpful. They had to unbag my sandwiches to dress it the way I liked and he argued with me over what the topping was called. he kept calling the sandwich skinny, so I asked him if that meant there was no bread, and he kept repeating that it was skinny instead of answering the question. Overall everyone I encountered at the store was rude, condescending and acted very put out to be working let alone not want to be there.
This is the 3rd time I’ve had a bad experience, and I have tried to give you the benefit of the doubt will not be going back to this location or probably any potbellies. terrible experience to have to pay that much.
Atmosphere: 1
Food: 1
Service: 1
Andrew Rogers
This is corporate greed right here. Y'all should be ashamed of yourselves potbelly.
Atmosphere: 3
Food: 3
Service: 3
Ashley Rodriguez
Edit to update my review: Since posting the original review, a representative from Potbelly got in contact with me and let me know they would reach out to the upper management to see if they could improve things at this location. (They also immediately gave me two free sandwiches in my app immediately for letting them know, which was very kind). As soon as they informed management, I swear everything has been great at this location! I've not had a single order wrong since. Whatever y'all did, it worked! Thank you so much! :) ___
Unfortunately, they get my order wrong at this location 90% of the time. I'm not exaggerating, I've done the math. I ask for a pick your pair with a turkey on multigrain and lettuce, ranch, and hot peppers. Side soup and a drink. Nothing more, nothing less. They always leave something off of my sandwich or make it with the wrong bread. I speak clearly and repeat myself, but it happens with different employees. Also most of them are nice, but there's at least one who always pressures me to tip when I pull through.
Atmosphere: 5
Food: 5
Service: 5
Rodney Abby
Great sandwich spot
Atmosphere: 4
Food: 4
Service: 4
Jeffrey Parrett
Cool atmosphere and very friendly staff. The Cubano and Italian were both very good!
Atmosphere: 5
Food: 5
Service: 5
Amanda DeBoer
Friendly and helpful staff, great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie
Nikki Hernandez
Rude staff l, not friendly. Didn't look like they wanted to be here.
Atmosphere: 1
Food: 3
Service: 1
seipher0615
I've been coming to this location since it opened. The last two visits including today they asked me to add a tip when I was in the drive-thru. This is getting out of hand and completely unacceptable. Tips first of all should not be a guilt trip they are provided when you have table service when somebody's getting paid below minimum wage their pay is subsidized by tips that is not the case here while a case could be argued perhaps for eating inside even though they're not serving you at their table a to-go order just doesn't have anything to offer regarding for tips. I'm not coming back to this location because of this and I guarantee other people are also not going to come back because when you try to guilt trip people into leaving a tip for something that it shouldn't be entitled drives people away. If this was a full service restaurant then of course tipping should be encouraged for dining in customers but again this is not the case.
Service: 1
CreepyUnknown “Creepy”
The food was good after we fixed the sandwiches the way that we had ordered them. A couple of employees were rude like they didn't want to work/help. Not all customers know how to do your job.
My second time here.Very good sandwich.I had the italian regular.It was sort of spicy like I like it. Seemed like the crew was sort of a little rude or short with me on their cell phone when I walked up to order. I had to get her attention
Tiffany Vargas
Went in today 4/20 ordered two sandwiches and both the male and female working right now were very rude. They cut me off mid sentence asking is that it and kept talking over me.
kaz baban
Just left this place with my wife. Juliana the restaurant manager was horrible. She was rude and was upset we ordered more than two sandwiches. She said omg when I ordered another sandwich and kept closing her window to talk to another coworker to laugh and giggle. Worst experience ever. If she is working I just you stay away from this place. This location was the best before and my experience tonight was horrible. She ended up giving me two sandwiches for free for what she did. The free sandwiches does not make up for her nasty attitude I hope potbelly reconsiders hiring small minded managers and do more analysis before hiring someone like her. Inexperienced, unprofessional and down right lazy.
Princewill Ebere
Good food 👍 A nice staff member also gave me a free sandwich 1 time, and I'll definitely be going back there
Khushi patel
I would give y’all 5 stars but the girl with curly hair has some sort of attitude every time I see her. Next time I walk in and she’s there I’m walking straight out 🤷♀️
Great options & taste , customer service is decent
Atmosphere: 4
Food: 5
Service: 4
I started in the drive-through and I kept getting cut off and rushed so I said I would go inside to order instead, I went inside and they had already made and bagged my sandwiches and did not tell me. I stood there in front of the man for three minutes, no acknowledgment I asked him for a sandwich. He very rudely said ‘I already made it go ask them about it’ ,I don’t know who them was. They were just standing there not being helpful. They had to unbag my sandwiches to dress it the way I liked and he argued with me over what the topping was called. he kept calling the sandwich skinny, so I asked him if that meant there was no bread, and he kept repeating that it was skinny instead of answering the question. Overall everyone I encountered at the store was rude, condescending and acted very put out to be working let alone not want to be there.
This is the 3rd time I’ve had a bad experience, and I have tried to give you the benefit of the doubt will not be going back to this location or probably any potbellies. terrible experience to have to pay that much.
Atmosphere: 1
Food: 1
Service: 1
This is corporate greed right here. Y'all should be ashamed of yourselves potbelly.
Atmosphere: 3
Food: 3
Service: 3
Edit to update my review:
Since posting the original review, a representative from Potbelly got in contact with me and let me know they would reach out to the upper management to see if they could improve things at this location. (They also immediately gave me two free sandwiches in my app immediately for letting them know, which was very kind). As soon as they informed management, I swear everything has been great at this location! I've not had a single order wrong since. Whatever y'all did, it worked! Thank you so much! :)
___
Unfortunately, they get my order wrong at this location 90% of the time. I'm not exaggerating, I've done the math. I ask for a pick your pair with a turkey on multigrain and lettuce, ranch, and hot peppers. Side soup and a drink. Nothing more, nothing less. They always leave something off of my sandwich or make it with the wrong bread. I speak clearly and repeat myself, but it happens with different employees. Also most of them are nice, but there's at least one who always pressures me to tip when I pull through.
Atmosphere: 5
Food: 5
Service: 5
Great sandwich spot
Atmosphere: 4
Food: 4
Service: 4
Cool atmosphere and very friendly staff. The Cubano and Italian were both very good!
Atmosphere: 5
Food: 5
Service: 5
Friendly and helpful staff, great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie
Rude staff l, not friendly. Didn't look like they wanted to be here.
Atmosphere: 1
Food: 3
Service: 1
I've been coming to this location since it opened. The last two visits including today they asked me to add a tip when I was in the drive-thru. This is getting out of hand and completely unacceptable. Tips first of all should not be a guilt trip they are provided when you have table service when somebody's getting paid below minimum wage their pay is subsidized by tips that is not the case here while a case could be argued perhaps for eating inside even though they're not serving you at their table a to-go order just doesn't have anything to offer regarding for tips. I'm not coming back to this location because of this and I guarantee other people are also not going to come back because when you try to guilt trip people into leaving a tip for something that it shouldn't be entitled drives people away. If this was a full service restaurant then of course tipping should be encouraged for dining in customers but again this is not the case.
Service: 1
The food was good after we fixed the sandwiches the way that we had ordered them. A couple of employees were rude like they didn't want to work/help. Not all customers know how to do your job.
Restaurantji Recommends
My second time here.Very good sandwich.I had the italian regular.It was sort of spicy like I like it. Seemed like the crew was sort of a little rude or short with me on their cell phone when I walked up to order. I had to get her attention
Went in today 4/20 ordered two sandwiches and both the male and female working right now were very rude. They cut me off mid sentence asking is that it and kept talking over me.
Just left this place with my wife. Juliana the restaurant manager was horrible. She was rude and was upset we ordered more than two sandwiches. She said omg when I ordered another sandwich and kept closing her window to talk to another coworker to laugh and giggle. Worst experience ever. If she is working I just you stay away from this place. This location was the best before and my experience tonight was horrible. She ended up giving me two sandwiches for free for what she did. The free sandwiches does not make up for her nasty attitude I hope potbelly reconsiders hiring small minded managers and do more analysis before hiring someone like her. Inexperienced, unprofessional and down right lazy.
Good food 👍
A nice staff member also gave me a free sandwich 1 time, and I'll definitely be going back there
I would give y’all 5 stars but the girl with curly hair has some sort of attitude every time I see her. Next time I walk in and she’s there I’m walking straight out 🤷♀️
Atmosphere: 5
Food: 5
Service: 2
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