I am an employee at the mall and come to the store every day I ordered a Venti cold brew without ice and this is what I was served. I was told that it was their new policy that when II am a employee at the mall and come to the store every day I ordered a Venti cold brew without ice and this is what I was served. I was told that it was their new policy that when I ask for no ice, they filled the cup halfway, I find this absurd and I don’t think it’s right because when somebody orders a Venti hot coffee they get a full cup. I will never return here you shouldn’t either. There’s one right outside of the mall That has way better service Corporate owned or not this is not the right way of doing business.
Atmosphere: 1
Food: 1
Service: 1
BAIRAPOGU Rojama
Worst service
Food: 1
Service: 1
Chenfei Liao
This is the first Starbucks store that don't give a cup of water for free👍
Atmosphere: 1
Food: 1
Service: 1
D SHIRLEY
Got my medicine ball 😌 in good!!! 👍🏾 😎
Paw Oh
12/12/24 I stopped by to gets some drinks . 3 ladies was working but none of them look like they know their job 💯.. I waited over 25 minutes for my drinks. I was with my baby and he was crying but they keep serving other people who came after me. This store is not 1st come first serve. Everybody that works here was super boring, super slow and super lazy. If I don’t go ask about my order I think they will never make it,. I would give 0 star if I could…they stress me out
Atmosphere: 1
Food: 1
Service: 1
Terry Butler
Excellent
Atmosphere: 5
Food: 5
Service: 5
Samir Mithani
just do not greet the customer with smile , does not pay attention to customer. Did not call out name.
Atmosphere: 1
Service: 1
Nicole Sauza
This location is okay. I picked up a mobile order that a friend had put in while she was working in the mall & I had been shopping shopping around. Her drink was supposed to be iced, but it came as a hot drink instead, I didn't know that until I got to my friend's store & she mentioned it. But she did like how her drink tasted.
My drink was correct, a sugar free latte but even though I did order a hot drink... it was almost lukewarm. It's not like I had picked our order up significantly later than the anticipated pickup time, I got there like two minutes after than what was expected. A bit disappointing on my end - I don't know if my friends was also the same temperature.
They weren't really busy, actually no one was in line & it looked they didn't have any drinks to make as none were being made. I looked over to the staff so I could confirm those were our drinks before grabbing them since I hadn't but to this one before & to say thank you, but I wasn't acknowledged & the two associates were just chatting away. It didn't hurt my feelings, but I don't know... sometimes I just think of basic customer service & acknowledgement of customers as something most would do.
Always out of decaf, go to Barnes and Noble instead, better
Carmena Mendez
Every time I come here it’s a problem. They don’t call out names when handing out drinks, so customers take drinks that aren’t theirs. They overcharge you, and get upset when you bring it to their attention. This place was better years ago. It has definitely went downhill.
Atmosphere: 1
Food: 1
Service: 1
Joseph
We were standing there for awhile and the worker decided to go outside and have a conversation with someone pretending she doesn't see us so we left
Service: 1
Armando Fernandez
Overlook mobile order accumulated counter orders first very slow.
Service: 1
Gracie Tucker
Amazing staff, they were all so nice and my coffee taste great! ?
Terrible service took 40 minutes to get a coffee
I am an employee at the mall and come to the store every day I ordered a Venti cold brew without ice and this is what I was served. I was told that it was their new policy that when II am a employee at the mall and come to the store every day I ordered a Venti cold brew without ice and this is what I was served. I was told that it was their new policy that when I ask for no ice, they filled the cup halfway, I find this absurd and I don’t think it’s right because when somebody orders a Venti hot coffee they get a full cup. I will never return here you shouldn’t either. There’s one right outside of the mall That has way better service Corporate owned or not this is not the right way of doing business.
Atmosphere: 1
Food: 1
Service: 1
Worst service
Food: 1
Service: 1
This is the first Starbucks store that don't give a cup of water for free👍
Atmosphere: 1
Food: 1
Service: 1
Got my medicine ball 😌 in good!!! 👍🏾 😎
12/12/24
I stopped by to gets some drinks .
3 ladies was working but none of them look like they know their job 💯.. I waited over 25 minutes for my drinks. I was with my baby and he was crying but they keep serving other people who came after me. This store is not 1st come first serve.
Everybody that works here was super boring, super slow and super lazy. If I don’t go ask about my order I think they will never make it,. I would give 0 star if I could…they stress me out
Atmosphere: 1
Food: 1
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
just do not greet the customer with smile , does not pay attention to customer. Did not call out name.
Atmosphere: 1
Service: 1
This location is okay. I picked up a mobile order that a friend had put in while she was working in the mall & I had been shopping shopping around. Her drink was supposed to be iced, but it came as a hot drink instead, I didn't know that until I got to my friend's store & she mentioned it. But she did like how her drink tasted.
My drink was correct, a sugar free latte but even though I did order a hot drink... it was almost lukewarm. It's not like I had picked our order up significantly later than the anticipated pickup time, I got there like two minutes after than what was expected. A bit disappointing on my end - I don't know if my friends was also the same temperature.
They weren't really busy, actually no one was in line & it looked they didn't have any drinks to make as none were being made. I looked over to the staff so I could confirm those were our drinks before grabbing them since I hadn't but to this one before & to say thank you, but I wasn't acknowledged & the two associates were just chatting away. It didn't hurt my feelings, but I don't know... sometimes I just think of basic customer service & acknowledgement of customers as something most would do.
Atmosphere: 4
Food: 3
Service: 3
It's
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Always out of decaf, go to Barnes and Noble instead, better
Every time I come here it’s a problem. They don’t call out names when handing out drinks, so customers take drinks that aren’t theirs. They overcharge you, and get upset when you bring it to their attention. This place was better years ago. It has definitely went downhill.
Atmosphere: 1
Food: 1
Service: 1
We were standing there for awhile and the worker decided to go outside and have a conversation with someone pretending she doesn't see us so we left
Service: 1
Overlook mobile order accumulated counter orders first very slow.
Service: 1
Amazing staff, they were all so nice and my coffee taste great! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Croissant
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