we literally just pulled off and the staff is soooo sweet they love their jobs! His name was Fawn may the whole staff be blessed because a smile truly goes a long way🫶🏽🫶🏽🫶🏽🩷
Atmosphere: 5
Food: 5
Service: 5
Jeff Webb
I'm a big fan of Starbucks. The service was and is always quick and very friendly. However this location was busy and I take it the management was having a new hire class in the open where customers sit. Guys please your company business should never be broadcasted in front of customers. Lawsuits, how to handle irate customers. on and on. Lets do that somewhere else and not taking up seating when it limited to start with.
Atmosphere: 1
Food: 5
Service: 5
Angela H
The Matlock Arlington location is fabulous 👌 Staff always welcoming and ready to help. Patient with special orders and at stressful times the manager always has a smile for you🤗💯
Atmosphere: 5
Food: 5
Service: 5
Lee M
The workers are doing the best and always feel welcomed whenever I get my order. Maybe you should clarify if you're going to do a filming instead having a camera peeking out, not every starbucks is going to act the one you usually go to. Anyway people be normal to service workers ty 🩷🩷
Atmosphere: 5
Food: 5
Service: 5
Shanley Buchanan
Very disappointed in this drive thru staff. Attacked my 11 year old nephew for thinking he was recording him/her. We were recording our dogs getting pup cups. This is a very common thing we do with our dogs and dogs that I foster. I have never experienced a visit like this. This is someone I definitely would not keep as an employee. I am happy with management as on our way home I wanted to make them aware of the interaction we had. She was very sweet, heard my concerns and was able to share the video with her also.
Atmosphere: 1
Food: 5
Service: 1
Art Gaignard
It's a Starbucks chain, what you expect from one you'll get here.
Atmosphere: 3
Food: 3
Service: 3
Nikki Choice
Never had Starbucks but the Banana Pecan Walnut bread and Vanilla Bean Frapp was delicious!
Atmosphere: 5
Food: 5
Service: 3
shawn wimberly
Ordered online, they had my order ready for me at the window. I barely had to slow down 😏
Atmosphere: 5
Food: 5
Service: 5
B G
I hope I have the correct location. This is for the one in Arlington on Matlock St, next to the car wash. A couple weeks I went through the drive thru and ordered a hot white chocolate mocha. This is the only drink that I will get from Starbucks because I am not really a coffee drinker, but I really like these. I get them during the cooler months. That morning i ordered the mocha and a slice of banana nut bread. I got home and took a sip and discovered that it was a bitter black coffee. I poured it out and called Starbucks to tell them what had just happened. She did not ask for my name she told me that if I wanted a refund I would have to come back within two days. I was not going to be back over there within two days. Fast forward to today. I go through the drive thru and I order the same mocha and a muffin. When I get to the window I notice the exact same lady that gave me the wrong drink the last time. I said to her “ the last time I came here you gave me a black coffee instead of my mocha” she said nonchalantly well you would have had to call. I said I did. She then shrugged and said well I don’t know nothing about that and turned away. I wasn’t asking for a freebie being that it had been over two weeks ago, I just wanted her to know that she had messed up my order. She did not care.
Service: 1
O T
My mother came in today asking for brewed chai tea with a couple of customizations with NO WATER and steamed warm temp. The barista proceeded to add hot water and made my mother burn her tongue. When she came inside to kindly ask if her drink could be remade, the barista caught an attitude and told her “what do you want me to do about that.” My mother felt threatened throughout the conversation with the very aggressive barista. I used to work for this company a few years ago and am very disheartened at the lack of kindness towards customers at this store. I understand we all have bad days but this is not the first bad experience my mother or I have had at this store.
Oh good I say I love this Starbucks. Everybody is so nice. They know my name. I’ve been in a different Starbucks, but this one is family is neighborhood Everybody so nice and they take care of the customers very good Thank you everybody for all your hard work Congratulations to the owner of franchise you guys have an amazing person working for you 🤗🥰
Atmosphere: 5
Food: 5
Service: 5
Jake Stangl
Staff is always friendly and drinks are perfect!
Atmosphere: 5
Food: 5
Service: 5
Tyler Turbeville
Honestly have never met such nice people at a starbucks actually made an effort to remember my name and order if I could give this starbucks 100 stars I would
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sous Vide Egg Bites with Sriracha Dark Roast Coffee, Coffee Tasting, Butter Croissant, Brew Dr Island Mango Kombucha, Eggs & Cheddar Protein Box, Crispy Grilled Cheese on Sourdough, Olipop Classic Root Beer, Vanilla Bean Crème Frappuccino Blended Crème, Strawberry Overnight Grains, Reduced-Fat Turkey Bacon & Cage Free Egg White Sandwich, Via Italian Roast, Cheese Danish, Pour Over, Pike Place Roast, Chamomile Mint Blossom, Chocolate Croissant, Terracotta Recycled Ceramic Mug - 16 FL Oz, Pecan Crunch Oatmilk Latte, Siete Lime Grain Free Tortilla Chips, Coffee Traveler - Decaf Pike Place Roast
Jeff Boggs
It's Starbucks...what else can I say about them you don't already know!
we literally just pulled off and the staff is soooo sweet they love their jobs! His name was Fawn may the whole staff be blessed because a smile truly goes a long way🫶🏽🫶🏽🫶🏽🩷
Atmosphere: 5
Food: 5
Service: 5
I'm a big fan of Starbucks. The service was and is always quick and very friendly. However this location was busy and I take it the management was having a new hire class in the open where customers sit. Guys please your company business should never be broadcasted in front of customers. Lawsuits, how to handle irate customers. on and on. Lets do that somewhere else and not taking up seating when it limited to start with.
Atmosphere: 1
Food: 5
Service: 5
The Matlock Arlington location is fabulous 👌 Staff always welcoming and ready to help. Patient with special orders and at stressful times the manager always has a smile for you🤗💯
Atmosphere: 5
Food: 5
Service: 5
The workers are doing the best and always feel welcomed whenever I get my order. Maybe you should clarify if you're going to do a filming instead having a camera peeking out, not every starbucks is going to act the one you usually go to. Anyway people be normal to service workers ty 🩷🩷
Atmosphere: 5
Food: 5
Service: 5
Very disappointed in this drive thru staff. Attacked my 11 year old nephew for thinking he was recording him/her. We were recording our dogs getting pup cups. This is a very common thing we do with our dogs and dogs that I foster. I have never experienced a visit like this. This is someone I definitely would not keep as an employee. I am happy with management as on our way home I wanted to make them aware of the interaction we had. She was very sweet, heard my concerns and was able to share the video with her also.
Atmosphere: 1
Food: 5
Service: 1
It's a Starbucks chain, what you expect from one you'll get here.
Atmosphere: 3
Food: 3
Service: 3
Never had Starbucks but the Banana Pecan Walnut bread and Vanilla Bean Frapp was delicious!
Atmosphere: 5
Food: 5
Service: 3
Ordered online, they had my order ready for me at the window. I barely had to slow down 😏
Atmosphere: 5
Food: 5
Service: 5
I hope I have the correct location. This is for the one in Arlington on Matlock St, next to the car wash. A couple weeks I went through the drive thru and ordered a hot white chocolate mocha. This is the only drink that I will get from Starbucks because I am not really a coffee drinker, but I really like these. I get them during the cooler months. That morning i ordered the mocha and a slice of banana nut bread. I got home and took a sip and discovered that it was a bitter black coffee. I poured it out and called Starbucks to tell them what had just happened. She did not ask for my name she told me that if I wanted a refund I would have to come back within two days. I was not going to be back over there within two days. Fast forward to today. I go through the drive thru and I order the same mocha and a muffin. When I get to the window I notice the exact same lady that gave me the wrong drink the last time. I said to her “ the last time I came here you gave me a black coffee instead of my mocha” she said nonchalantly well you would have had to call. I said I did. She then shrugged and said well I don’t know nothing about that and turned away. I wasn’t asking for a freebie being that it had been over two weeks ago, I just wanted her to know that she had messed up my order. She did not care.
Service: 1
My mother came in today asking for brewed chai tea with a couple of customizations with NO WATER and steamed warm temp. The barista proceeded to add hot water and made my mother burn her tongue. When she came inside to kindly ask if her drink could be remade, the barista caught an attitude and told her “what do you want me to do about that.” My mother felt threatened throughout the conversation with the very aggressive barista. I used to work for this company a few years ago and am very disheartened at the lack of kindness towards customers at this store. I understand we all have bad days but this is not the first bad experience my mother or I have had at this store.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Oh good I say I love this Starbucks. Everybody is so nice. They know my name.
I’ve been in a different Starbucks, but this one is family is neighborhood Everybody so nice and they take care of the customers very good
Thank you everybody for all your hard work
Congratulations to the owner of franchise you guys have an amazing person working for you 🤗🥰
Atmosphere: 5
Food: 5
Service: 5
Staff is always friendly and drinks are perfect!
Atmosphere: 5
Food: 5
Service: 5
Honestly have never met such nice people at a starbucks actually made an effort to remember my name and order if I could give this starbucks 100 stars I would
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sous Vide Egg Bites with Sriracha Dark Roast Coffee, Coffee Tasting, Butter Croissant, Brew Dr Island Mango Kombucha, Eggs & Cheddar Protein Box, Crispy Grilled Cheese on Sourdough, Olipop Classic Root Beer, Vanilla Bean Crème Frappuccino Blended Crème, Strawberry Overnight Grains, Reduced-Fat Turkey Bacon & Cage Free Egg White Sandwich, Via Italian Roast, Cheese Danish, Pour Over, Pike Place Roast, Chamomile Mint Blossom, Chocolate Croissant, Terracotta Recycled Ceramic Mug - 16 FL Oz, Pecan Crunch Oatmilk Latte, Siete Lime Grain Free Tortilla Chips, Coffee Traveler - Decaf Pike Place Roast
It's Starbucks...what else can I say about them you don't already know!
Atmosphere: 5
Service: 5
I'll go elsewhere next time
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