Best fast food ever! The shakes are incredible. ❤️
Atmosphere: 5
Food: 5
Service: 5
Buddy Ziehe
Big fans of Steak ‘n Shake from our years living in Las Vegas, but living in Houston now and Portland before that, it’s been years since we’ve had an opportunity to enjoy an experience. Visiting the area for a couple days we were so excited and so disappointed! We can start with the ordering kiosk, I do understand this helps with profitability but it kills the personal experience and I was not expecting that. I miss having the seasoning in jars at the table and the jars of peppers were also missing. I did find some packets of fry seasoning. The scan ticket for a soda was a new experience as well and extremely confusing, it honestly felt like I (the customer) was not trusted at all. The restaurant was clean and I appreciate that but it was very sterile feeling. The folks behind the counter were all nice and helpful when they weren’t talking amongst themselves. The entire experience felt like it was meant to minimize direct contact with the customer. I hope Steak ‘n Shake can turn this around before they become another failed chain.
Atmosphere: 3
Food: 3
Service: 5
Matt Henslee
The food was fair, but the cheese and chili was gross. Additionally, there’s really no service since the orders are only done by kiosk now…and it was still wrong. 🤣
Atmosphere: 3
Food: 2
Service: 1
JULIAN PRICE
I’m going to be honest. The burger’s were seasoned the fries were pretty decent and you don’t have to pay for your cups ether. You can choose whatever size you want. But you have to have a QR code thing to scan before you can get a drink. You can only get 3 refills. (But listen I went in there to eat and you can get however many refills you want with the sweet tea) it’s worth your money to go there but the service there is straight Dudu. Hope this helped
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Steak N Shake
BRIDGETTE THOMPSON
Giving an extra star only because of several previous great experiences. I got my order via UE. It was cold but I wouldn’t blame you for that. However, both fry containers were less than half full. I did not add onions because I hate raw onions. There were onions on my burger. How does this happen when I have to add the fixings? Dinner is ruined. $40 wasted.
Food: 1
A'Yo Tondy TheTravelingAuntie
This location is gonna go downhill if they continue with the manager that they have at the night shift. The lady with Light brown dreadlocks. Her attitude is terrible. I watched her throw away two different meals. I ordered my food and I sat in the drive-through for 20 minutes waiting for my food . I saw her throw one meal away and I asked her if she just threw a meal away and she said yes I threw the meal away because it was given to the wrong person and it was probably your meal so I waited another 10 minutes without double checking, she gave me another meal and it was fresh fries ,fresh everything and then she asked me. Did you order a single I said no I did not order a single I ordered a double . So she took/snatched the bag from me again and she threw it in the trash so I had to wait again for another meal this time. My burger was fresh. My fries were cold in my cheese cup with cold she didn’t say I apologize for your way. I’m sorry or anything. She just handed my bag and close the window with an attitude ! If she is going to continue to act like that she should not be in customer service at all. You might need to get you a new Night Shift manager! She threw two perfectly good and hot meals away, only to give me food that had been sitting there!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Steak N Shake
S Bgame
Used to love bringing kids here but they must have had a management change, the place is a mess the service and food quality has completely fallen off. Not even worth coming back.🤮 0 stars
Atmosphere: 1
Food: 1
Service: 1
Olivia Oneal
Supervisor on shift hung the phone up in my face at 7:05pm when I called to file a complaint. My food was half cooked and small portions. I asked for upper management information and she refused to give me her name or the company information to contact because of how her attitude was towards me. I am very disappointed with this incident because I actually worked for this company and understand the importance of customer service.
Picked up a DoorDash order from this location and the older guy that was on the grill and the older lady with glasses who came to the counter with the order were both very rude and definitely need some service refreshers.
Service: 1
Quel Holland
I really enjoyed how you no longer have wait on someone to take your order. It's all self serve and makes it smoother experience.
Atmosphere: 4
Food: 5
Service: 5
Jesus Perez
Kid-friendliness: The claw machine is fun and all, but if u ask them for a paper hat along with a cardboard cars, they’re really cool as a souvenir and accessories
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy French Fries, Garlic Burger and French Fries, Beef Burger
Blondie 123
Order from a kiosk. They no longer have table service which is probably a better thing since they typically had poor quality servers. Food came out hot and made correctly! You need your receipt to scan to get soda from the machine which is unique, just don't lose it lol
Atmosphere: 3
Food: 5
Service: 5
Ron B
It's a better burger but for just 2 burgers not fries no drink shouldn't cost 20bucks and if it continues don't buy from here
Great staff good food have not saw one in yrs.
Atmosphere: 5
Food: 5
Service: 5
Best fast food ever! The shakes are incredible. ❤️
Atmosphere: 5
Food: 5
Service: 5
Big fans of Steak ‘n Shake from our years living in Las Vegas, but living in Houston now and Portland before that, it’s been years since we’ve had an opportunity to enjoy an experience. Visiting the area for a couple days we were so excited and so disappointed! We can start with the ordering kiosk, I do understand this helps with profitability but it kills the personal experience and I was not expecting that. I miss having the seasoning in jars at the table and the jars of peppers were also missing. I did find some packets of fry seasoning. The scan ticket for a soda was a new experience as well and extremely confusing, it honestly felt like I (the customer) was not trusted at all. The restaurant was clean and I appreciate that but it was very sterile feeling. The folks behind the counter were all nice and helpful when they weren’t talking amongst themselves. The entire experience felt like it was meant to minimize direct contact with the customer. I hope Steak ‘n Shake can turn this around before they become another failed chain.
Atmosphere: 3
Food: 3
Service: 5
The food was fair, but the cheese and chili was gross. Additionally, there’s really no service since the orders are only done by kiosk now…and it was still wrong. 🤣
Atmosphere: 3
Food: 2
Service: 1
I’m going to be honest. The burger’s were seasoned the fries were pretty decent and you don’t have to pay for your cups ether. You can choose whatever size you want. But you have to have a QR code thing to scan before you can get a drink. You can only get 3 refills. (But listen I went in there to eat and you can get however many refills you want with the sweet tea) it’s worth your money to go there but the service there is straight Dudu. Hope this helped
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Steak N Shake
Giving an extra star only because of several previous great experiences.
I got my order via UE. It was cold but I wouldn’t blame you for that. However, both fry containers were less than half full. I did not add onions because I hate raw onions. There were onions on my burger. How does this happen when I have to add the fixings? Dinner is ruined. $40 wasted.
Food: 1
This location is gonna go downhill if they continue with the manager that they have at the night shift. The lady with
Light brown dreadlocks. Her attitude is terrible. I watched her throw away two different meals. I ordered my food and I sat in the drive-through for 20 minutes waiting for my food . I saw her throw one meal away and I asked her if she just threw a meal away and she said yes I threw the meal away because it was given to the wrong person and it was probably your meal so I waited another 10 minutes without double checking, she gave me another meal and it was fresh fries ,fresh everything and then she asked me. Did you order a single I said no I did not order a single I ordered a double . So she took/snatched the bag from me again and she threw it in the trash so I had to wait again for another meal this time. My burger was fresh. My fries were cold in my cheese cup with cold she didn’t say I apologize for your way. I’m sorry or anything. She just handed my bag and close the window with an attitude ! If she is going to continue to act like that she should not be in customer service at all. You might need to get you a new Night Shift manager! She threw two perfectly good and hot meals away, only to give me food that had been sitting there!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Steak N Shake
Used to love bringing kids here but they must have had a management change, the place is a mess the service and food quality has completely fallen off. Not even worth coming back.🤮 0 stars
Atmosphere: 1
Food: 1
Service: 1
Supervisor on shift hung the phone up in my face at 7:05pm when I called to file a complaint. My food was half cooked and small portions. I asked for upper management information and she refused to give me her name or the company information to contact because of how her attitude was towards me. I am very disappointed with this incident because I actually worked for this company and understand the importance of customer service.
Atmosphere: 1
Food: 1
Service: 1
Great food at reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak N Shake
Restaurantji Recommends
Picked up a DoorDash order from this location and the older guy that was on the grill and the older lady with glasses who came to the counter with the order were both very rude and definitely need some service refreshers.
Service: 1
I really enjoyed how you no longer have wait on someone to take your order. It's all self serve and makes it smoother experience.
Atmosphere: 4
Food: 5
Service: 5
Kid-friendliness: The claw machine is fun and all, but if u ask them for a paper hat along with a cardboard cars, they’re really cool as a souvenir and accessories
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy French Fries, Garlic Burger and French Fries, Beef Burger
Order from a kiosk. They no longer have table service which is probably a better thing since they typically had poor quality servers. Food came out hot and made correctly! You need your receipt to scan to get soda from the machine which is unique, just don't lose it lol
Atmosphere: 3
Food: 5
Service: 5
It's a better burger but for just 2 burgers not fries no drink shouldn't cost 20bucks and if it continues don't buy from here
Vegetarian options: It's a burger joint
Dietary restrictions: Diet soda I guess
Parking: Arlington TX
Kid-friendliness: It's a burger joint
Wheelchair accessibility: Yes
Food: 4
Service: 4
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