Exceptional service from our waitress Zahmaya!! Wow, attentive, caring, and a fast paced customer service that will leave an amazing impression. Torchys has got their selves a repeated customer thanks to her, cant wait to return. The food was great, i had the Fresh avocado & the Democrat tacos (i enjoyed the Fresh avocado one more). And to drink I had a tasty margarita with a salt rim. Perfect for groups (we were a group of 7/8).
Atmosphere: 5
Food: 5
Service: 5
Lu Mercado
We had such a great experience here, and a big part of it was thanks to our waitress, Zahmaya. From the moment we sat down, she was incredibly attentive, friendly, and genuinely made us feel welcome. She went above and beyond to make sure everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
Coach Matt Harr
Fantastic food. Super reasonably priced. Had a great dinner for less than $20 with 2 tacos and a beer. Zamaya, our server was super fantastic. Great personality and customer service. Cedric was also very helpful. I had the Scally wag and it was delicious. I highly highly highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
vero torres
Besides the amazing food lets talk about the amazing bartender Mo she is top tier amazing she sweet, kind and fast service love her to pieces!:)
Atmosphere: 5
Food: 5
Service: 5
tosha tate
Bartender MO is great..love the energy and service is always on point. One of my favorite bartenders in DFW.. she is hands down the reason I come to this location.
Atmosphere: 5
Food: 5
Service: 5
Tina Vargas
I had the absolute worst experience at this location today at lunchtime. Every employee I interacted with was extremely short and gave off terrible vibes. There was zero attempt to be friendly or welcoming. From the girl who I had to ask to help me at the order kiosk to the guy that brought our food to the table. This was most definitely not one employee having an off day. I wanted to mention it to the manager but I never saw one and was afraid to ask any employee to speak to one because they all looked like they were going to walk out the door at any minute. This kind of treatment and service will ruin this business. It will be a long time before I go back to this location.
Atmosphere: 1
Food: 1
Service: 1
Meagan
This place used to be our go to spot, however we are now having to rethink our decision to continue coming here. There are now two kiosks to order from. They claim there is an employee there to take your order as well however this is not the case. We ordered alcohol at the kiosk and needed a passcode from an employee and it took so long to find one that it timed out and had to put all of our order back into the kiosk that took a very long time to begin with. The wait lines are extremely long and everyone was complaining about the wait and having to order at the kiosk. If you don’t get rid of these things “added for convenience” you are going to lose a lot of customers. We saw multiple people walking out. Then to top it all off our order was wrong that we spent time on adding modifications for nothing clearly.
Atmosphere: 3
Food: 5
Service: 1
Val Gillilan
I really like this location. The food is always delicious but I cannot for the life of me understand the way things are packaged when you order to-go. I never know which sauce is which and what sauce goes with which taco or tots or bowl. It’d be great if they could label the sauce containers, at least. I already have to go hunt down which sauce goes with which by looking up the menu again. Just something to consider since after tonight I don’t think I’ll order to-go from here anymore - only dine-in. Other than this one thing, we really enjoy everything here.
Atmosphere: 4
Food: 5
Service: 4
Chloe Sintic
Came in a bit ago to this location and was disappointed in the bartender’s attitude and service. I wouldn’t say it was that busy either… There was just no sense of urgency or customer service. Was waiting over 15 minutes for a drink and they never got made. Decided to walk out and go somewhere else.
This sucks because me and my fiance made it a tradition to indulge in Torchys to celebrate our annual anniversary of when we moved to Texas. Just not the experience we were hoping for :/
Service: 1
karan nagin
This torches location used to be amazing. My last two visits absolutely not the same. This last visit they have the kiosk to order and pay. credit card processing kept taking long and saying error. Order was charged three times with two different cards. It took 4 people to talk to just to get a manager out to look at what’s going on. Finally they took my order like a normal restaurant no kiosk. Credit Card is charged a total of 4 times for one order. Fix the kiosk or get ride of them. Train staff to actually handle customers.
I want to start by saying the food here is consistently fantastic — seriously, no complaints at all on flavor, quality, or consistency. That’s actually why I keep coming back. But the cleanliness of the restaurant is becoming a real concern.
Every visit lately, the dining area is noticeably dirty. Chairs, tables, countertops (especially those circular wood ones where the varnish is worn off) are almost always sticky and grimy — even when they look like someone just tried to wipe them down. Floors are often messy, bathrooms aren’t much better, and it’s common to see multiple empty tables still covered with the previous guest’s food, wrappers, and spills even when the restaurant isn’t busy.
The ordering kiosks are another issue. They’re regularly covered in fingerprints, grease, and residue, which isn’t exactly appetizing when you’re about to order food. On top of that, customers are encouraged to use those kiosks while staff often stand around instead of helping customers, taking orders, or cleaning the dining area.
And honestly, it feels strange being prompted for a tip at the kiosk when customers are placing their own orders, filling their own drinks, cleaning their own tables, and staff mostly just run the food out. That disconnect stands out.
Again — the food is excellent, and that’s why I’m giving this feedback instead of just going somewhere else. But the front-of-house cleanliness and overall customer experience seriously need attention. I’d hate to see a great kitchen overshadowed by what looks like poor upkeep outside of it.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hillbilly Queso
Rebecca Little
Always great food and always a great vibe. I don't do spicy/hot so I always forgo the Diablo sauce and with that modification I can handle the food perfectly!!
Atmosphere: 5
Food: 5
Service: 5
myz raquel
Delicious Baja tacos and drinks
Atmosphere: 5
Food: 5
Service: 5
Alejandro
Karissa handled me very well and was very nice with good service she should be praised
Atmosphere: 5
Food: 5
Service: 5
Linda C n Texas Clark
Tonight one of the kiosks went down, and unfortunately the workers spent so much time trying to fix the kiosk, the line only got longer. Unfortunately, only one machine is operational by a worker. Clearly somebody in the Corp office's idea for lower costs. Kiosks are not a customer experience but when they malfunction, the back up process is dismal. Shame.
Exceptional service from our waitress Zahmaya!! Wow, attentive, caring, and a fast paced customer service that will leave an amazing impression. Torchys has got their selves a repeated customer thanks to her, cant wait to return. The food was great, i had the Fresh avocado & the Democrat tacos (i enjoyed the Fresh avocado one more). And to drink I had a tasty margarita with a salt rim. Perfect for groups (we were a group of 7/8).
Atmosphere: 5
Food: 5
Service: 5
We had such a great experience here, and a big part of it was thanks to our waitress, Zahmaya. From the moment we sat down, she was incredibly attentive, friendly, and genuinely made us feel welcome. She went above and beyond to make sure everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
Fantastic food. Super reasonably priced. Had a great dinner for less than $20 with 2 tacos and a beer. Zamaya, our server was super fantastic. Great personality and customer service. Cedric was also very helpful. I had the Scally wag and it was delicious. I highly highly highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Besides the amazing food lets talk about the amazing bartender Mo she is top tier amazing she sweet, kind and fast service love her to pieces!:)
Atmosphere: 5
Food: 5
Service: 5
Bartender MO is great..love the energy and service is always on point. One of my favorite bartenders in DFW.. she is hands down the reason I come to this location.
Atmosphere: 5
Food: 5
Service: 5
I had the absolute worst experience at this location today at lunchtime. Every employee I interacted with was extremely short and gave off terrible vibes. There was zero attempt to be friendly or welcoming. From the girl who I had to ask to help me at the order kiosk to the guy that brought our food to the table. This was most definitely not one employee having an off day. I wanted to mention it to the manager but I never saw one and was afraid to ask any employee to speak to one because they all looked like they were going to walk out the door at any minute. This kind of treatment and service will ruin this business. It will be a long time before I go back to this location.
Atmosphere: 1
Food: 1
Service: 1
This place used to be our go to spot, however we are now having to rethink our decision to continue coming here. There are now two kiosks to order from. They claim there is an employee there to take your order as well however this is not the case. We ordered alcohol at the kiosk and needed a passcode from an employee and it took so long to find one that it timed out and had to put all of our order back into the kiosk that took a very long time to begin with. The wait lines are extremely long and everyone was complaining about the wait and having to order at the kiosk. If you don’t get rid of these things “added for convenience” you are going to lose a lot of customers. We saw multiple people walking out. Then to top it all off our order was wrong that we spent time on adding modifications for nothing clearly.
Atmosphere: 3
Food: 5
Service: 1
I really like this location. The food is always delicious but I cannot for the life of me understand the way things are packaged when you order to-go. I never know which sauce is which and what sauce goes with which taco or tots or bowl. It’d be great if they could label the sauce containers, at least. I already have to go hunt down which sauce goes with which by looking up the menu again. Just something to consider since after tonight I don’t think I’ll order to-go from here anymore - only dine-in. Other than this one thing, we really enjoy everything here.
Atmosphere: 4
Food: 5
Service: 4
Came in a bit ago to this location and was disappointed in the bartender’s attitude and service. I wouldn’t say it was that busy either… There was just no sense of urgency or customer service. Was waiting over 15 minutes for a drink and they never got made. Decided to walk out and go somewhere else.
This sucks because me and my fiance made it a tradition to indulge in Torchys to celebrate our annual anniversary of when we moved to Texas. Just not the experience we were hoping for :/
Service: 1
This torches location used to be amazing. My last two visits absolutely not the same. This last visit they have the kiosk to order and pay. credit card processing kept taking long and saying error. Order was charged three times with two different cards. It took 4 people to talk to just to get a manager out to look at what’s going on. Finally they took my order like a normal restaurant no kiosk. Credit Card is charged a total of 4 times for one order. Fix the kiosk or get ride of them. Train staff to actually handle customers.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I want to start by saying the food here is consistently fantastic — seriously, no complaints at all on flavor, quality, or consistency. That’s actually why I keep coming back. But the cleanliness of the restaurant is becoming a real concern.
Every visit lately, the dining area is noticeably dirty. Chairs, tables, countertops (especially those circular wood ones where the varnish is worn off) are almost always sticky and grimy — even when they look like someone just tried to wipe them down. Floors are often messy, bathrooms aren’t much better, and it’s common to see multiple empty tables still covered with the previous guest’s food, wrappers, and spills even when the restaurant isn’t busy.
The ordering kiosks are another issue. They’re regularly covered in fingerprints, grease, and residue, which isn’t exactly appetizing when you’re about to order food. On top of that, customers are encouraged to use those kiosks while staff often stand around instead of helping customers, taking orders, or cleaning the dining area.
And honestly, it feels strange being prompted for a tip at the kiosk when customers are placing their own orders, filling their own drinks, cleaning their own tables, and staff mostly just run the food out. That disconnect stands out.
Again — the food is excellent, and that’s why I’m giving this feedback instead of just going somewhere else. But the front-of-house cleanliness and overall customer experience seriously need attention. I’d hate to see a great kitchen overshadowed by what looks like poor upkeep outside of it.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hillbilly Queso
Always great food and always a great vibe. I don't do spicy/hot so I always forgo the Diablo sauce and with that modification I can handle the food perfectly!!
Atmosphere: 5
Food: 5
Service: 5
Delicious Baja tacos and drinks
Atmosphere: 5
Food: 5
Service: 5
Karissa handled me very well and was very nice with good service she should be praised
Atmosphere: 5
Food: 5
Service: 5
Tonight one of the kiosks went down, and unfortunately the workers spent so much time trying to fix the kiosk, the line only got longer. Unfortunately, only one machine is operational by a worker. Clearly somebody in the Corp office's idea for lower costs. Kiosks are not a customer experience but when they malfunction, the back up process is dismal. Shame.
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