Panera Bread

I ordered Panera for delivery and was really disappointed. My soup was barely half filled, which feels pretty unacceptable for the price of almost $11 for a bread bowl. I got literally 5 bites of soup. When you’re paying Panera prices, you expect a full portion, not something that looks shorted. I can’t imagine someone pouring this amount and thinking it’s acceptable. Overall it felt careless and absolutely not worth it. The food is usually always good, which is why I kept coming back, but not anymore. Definitely won’t be ordering again.

Food: 3

overall very good. workers lack customer service get orders wrong but food is good

Atmosphere: 5

Food: 5

Service: 4

I HAVE NEVER EATEN HERE; HOWEVER, AS A URBER DRIVER I PICK UP ORDERS FROM HERE OFTEN AND IT SMELLS GOOD... THIS LOCATION IS ALWAYS CLEAN AND SERVICE HASN'T BEEN A PROBLEM. FOOD IS ALWAYS READY!

Atmosphere: 5

Food: 5

Service: 5

Every time we tried to order there system is down. I was on hold for over 20 minutes to place an order by phone. Not everyone likes ordering online. I have always got good service with the location in kingwood when we lived there, but this location we do not.

Service: 1

Bad service and out of lettuce

Stopped by for a snack and dined in with a friend. I ordered a hot chocolate and a chocolate croissant. The manager was polite and offered the microwave to warm my croissant. Unfortunately, the microwave was extremely dirty, dusty, and clearly neglected. As I waited for the manager to clean it, I looked around and noticed the entire facility was not well-maintained. Management and corporate need to do a better job ensuring cleanliness—this matters. Prices keep going up while product quality and service continue to decline. Something has to change. Patrons need to be mindful of where we spend our money because businesses will keep taking it while providing the service they choose. After the manager “cleaned” the microwave, the surrounding area was still untouched. Tisk, tisk—Panera must retrain staff to provide quality service or lose my business.

Atmosphere: 1

Food: 2

Service: 2

Everything was great. Maybe someone could check cleanliness of restroom more often though.

Atmosphere: 5

Food: 5

Service: 5

I really used to enjoy going to Panera bread for lunch and to enjoy time off of work, however, the employees are rude, entitled, always on their phone and gave really bad attitudes lately.
Honestly, it’s really sad.

Atmosphere: 1

Food: 4

Service: 1

Very friendly, helpful staff.soups and sandwich very good

Atmosphere: 4

Food: 4

Service: 4

Slow, understaffed, and poor customer service. If you’re looking for two sandwiches, be prepared to wait 7+ minutes before anyone shows up to take your order. While also having to send back a sandwich with ingredients you didn’t ask for, the second time, they don’t give you the ingredient you’ve paid extra for.

Atmosphere: 1

Food: 2

Service: 1

been coming here for at least 5 years, and in the last 6-8 months it has gone WAY downhill. the service is absolutely terrible. i order on the app for rapid pickup at least once a week and its not been on the rapid pickup shelf once, nor has it been on the screen, and ive always arrived 5-10 minutes after the pickup time to ensure that it is ready. every time i ask an employee at the counter about the order they are very rude and dismissive, and then i go to the other counter and the employees are either standing there on their phones not paying any attention, or nowhere to be found. food is fine, but the service desperately needs improvement. i am a management major and work in food service management, so i know the standards that should be met very well and they don't meet any of them.

Atmosphere: 1

Food: 3

Service: 1

Don’t even know where to begin. Sunday morning. 10am. No bagels. Mountain Dew out of syrup. Dirty tables. Only a Cpl cookies on hand. Who runs this place ???? Def time for a new general manager. Worst location I’ve ever visited. Look at the recent reviews. All 1 star. Something has to change.

Atmosphere: 1

Food: 1

Service: 1

Really disappointed in my experience at this Panera. You know it’s understandable that an item that I was purchasing in my order was unavailable, but then I have to go back in not once but twice just to finish getting the rest of my order only to find out that in the end they didn’t even get the order, right the whole time acting as if they’re helping me out by giving me a bigger size . I will no longer be eating here anymore. On top of that, I couldn’t even get anyone to answer the phone to speak with a manager after calling multiple times. Would love a reply from Panera as to whether or not this is how they train their employees.

I really enjoyed my experience at this location. The food was very good, and Alison was very sweet and attentive.

Atmosphere: 5

Food: 4

Service: 5

Food was good, no complaints there. It shouldn’t take almost 30 minutes for my food to come out when there’s only a couple of customers. Also, when the food was ready, they didn’t call my name or the number I had, it was just sitting there when I got up to check if my food was ready. And the biggest ick of all is one of the girls was scratching her head while she had gloves on and proceeded to touch kitchen items. Never coming back to this location.

Atmosphere: 4

Food: 4

Service: 1