Whataburger

quick and easy

Atmosphere: 5

Food: 5

Service: 5

Horrible service and they need to hire people with experience and not just anyone. I literally was told in the procedure they are only allowed to give 7 counted jalapeño slices per cup. I paid for 2 cups of jalapeños and only got 2 cup and the Hispanic manager guy had the nerve to tell me 7 per cup. Not to mention they have gotten my order wrong multiple times. Don’t go to this whataburger. West lake Houston: summerwood, 1960, Wilson are way better than this new ran whataburger.

Atmosphere: 1

Food: 1

Service: 1

Me and my son we're waiting to get food the service was poor because, we waited a whole 45 minutes and then after, messed up the order and tried to tell us we didn't get fries when we did get fries gave them the receipt just to confirm it and correct it, UNBELIEVABLE.

Atmosphere: 2

Food: 1

Service: 1

Patty Melt is the best

Atmosphere: 5

Food: 4

Service: 4

I am writing to formally report an incident that occurred while I was picking up a delivery order at this location.

While waiting professionally and quietly for an order, a loud and racially offensive comment was spoken within the restaurant. The comment included a racial reference directed toward Black people and was said loudly enough that multiple employees and customers stopped and looked toward me, including staff coming out of the kitchen area.

I was extremely embarrassed and uncomfortable, but I remained calm and professional. I did not confront anyone at the time because I had already dealt with a very stressful week and simply wanted to complete my pickup and leave without escalation.

What made this situation more upsetting is that another Black customer entered the restaurant shortly after, and nothing was said to them. The incident was directed toward me specifically, which made me feel targeted and singled out.

I have been picking up orders in this area since 2024, including at this location, and I have never experienced anything like this before. This incident was shocking, humiliating, and completely unacceptable.

If there is audio and video footage available, I respectfully request that it be reviewed to confirm what occurred. The incident should be clearly visible and audible on your security system.

No customer or delivery driver should feel degraded, embarrassed, or targeted while simply doing their job.

Service: 1

This place is a mess when the GM is not here. Workers not doing their job correctly and when you ask them for something they give you a bad look.

Atmosphere: 1

Food: 1

Service: 1

Very SLOW service.

Atmosphere: 3

Food: 3

Service: 1

The breakfast is always the best if you are looking for food between 11pm and 11am. (2300-1100) It's affordable and I haven't found a single location that does a bad job. Overall it's a perfect last resort.

Atmosphere: 5

Food: 5

Service: 5

Love going to this Whataburger always get my order right. And love all the managers here they all know me by name🩷

Atmosphere: 5

Food: 5

Service: 5

Love going to Whataburger

Atmosphere: 5

Food: 5

Service: 5

Managers are sloppy

Atmosphere: 1

Service: 1

This store and it's service, A1. Some places are like family. Like Cheers, where everybody knows your name...lol. But breakfast options are amazing, and affordable, with quality at this Whataburger. I'll drive miles, just for the comfort. Ms. Ruby, and Anette are the heart of this place and is always noticeable and helpful.

Atmosphere: 5

Food: 5

Service: 5

I been waiting for my doordash order for 20 minutes. no communication on the update why the wait time. people are walking out and in. while I'm here waiting. come with the perks for dashing waiting. as if I have all the time in the world

Service: 1

Thank you for the veterans day meal!

Atmosphere: 5

Food: 5

Service: 5

If your in Texas always get a whataburger or Patty melt!

Atmosphere: 4

Food: 5

Service: 5