Only unsupervised teenagers taking care of the business no bueno
Atmosphere: 1
Food: 3
Service: 1
Connor McCown
Far and away the worst fast food place I’ve been too. Rude employees and 75% of the time the order is incorrect. I keep going back cause the kids love it but it just never gets better. We need another chicken e in crossroads so I never have to come back to this dump again.
Atmosphere: 1
Food: 2
Service: 1
Mike Todd
Old chicken old undone fries bad customer service I’ll never stop at this location again
Tara Chandler
It’s pretty sad we ALWAYS have to check the food to make sure it’s not burnt and make sure it’s correct. When we order the fried pickles, this is what we get most the time. Not often do I actually get a full “family” size and it cooked right. The one time I send my husband to get food, he didn’t check the box. Sadly, I wish he would have because we would have made them redo it. This store is disappointing quality wise. The service at the window has never been an issue! They are always nice and helpful. But I hate that we paid almost $6 for this. I was looking forward to the pickles, but sad to say it fell short. The box was mostly empty and barely had any pickles that were edible, they were dried up completely and broke when you touched them. I’m honestly tired of not getting what we pay for. We do try to make sure to speak up when things aren’t right, but this is just happening too often to wanna go back. Please do better.
Atmosphere: 2
Food: 1
Service: 3
Lisa Flike
First time we've gone. The portions could have been bigger
Atmosphere: 3
Food: 4
Service: 4
Ryan Brown
The food itself is fine. Standard fast food. The drive through is consistently fairly slow, though maybe some of that's just how busy they are at any given time.
The bigger problem is that they don't always pay attention to your order. Or they just ignore it to move the line along faster. If I order 25 regular chicken strips, I don't expect to get a mixture of regular and spicy. While I just find it annoying, my 6 year old just won't eat any of it. That results in a lot of wasted food and money.
Food: 4
Service: 2
Janet Dowell
I was so disappointed. It was supposed to be me treating myself to catfish but it was overcooked, dry, and gross. I didnt even eat most of it. Even the mashed potatoes were bad. I'm not sure what happened that day but I'm certainly not craving that anymore.
Food: 2
Service: 4
Michael Quintanilla
Horrible experience. They told me I couldn’t eat inside the building because they had to start cleaning the last hour they were open. Never mind I was inside the building ordering my food. Then they said they couldn’t get their credit card machine to work and asked if I had cash. I only had a 100 on me and they said they could t take it. So basically I was told I had to wait (inside the entire time) while we kept trying to make the card machine work. 3-4 attempts and it finally went through. I’m sorry but every time I eat here it’s just a bad experience. I will not return. The previous time my chicken was cold and another time my dinner roll was hard because the yeast didn’t allow it to rise. Why would they serve me a roll that was tiny and hard like that? Popeyes is a little further down the road but from now on I’m just driving there. Last, I’ve been here 15 minutes waiting for a two piece chicken combo without a single other person here or in the drive through. Get it together people. There is no other chicken express that is run as poorly as this location is and I doubt corporate will be please with your overall reviews. It’s sad at best.
Atmosphere: 1
Food: 1
Service: 1
B Walker
Ordered chicken livers. They were cooked to order.
Atmosphere: 5
Food: 5
Service: 5
Cayden Mccloy
Go to yelp for a full picture If I could give zero i would
Great service is very friendly, but the chicken tenders were so bland. No flavor at all. There is no flavor for the gravy as well. The tenders were room temperature, not fresh at all. The mini poppers were the best items served.
Kierstin Heard
Food honestly just keeps getting worse over time. They constantly screw up orders, serve overcooked chicken and under cooked sides. The one in Sanger is so much better. Train your staff better or hire new employees.
Patti Orsburn
For years my family enjoyed the chicken tenders. These are white breasts of chicken sliced into 1 inch slices, with a flour crust and come with large dinner rolls and a cream gravy. They have a gallon-size bottle of tea or lemonade to sell. This makes a good picnic or a nice gift for new neighbors or new mothers. We moved away from all the good fried chicken restaurants 5 years ago and had not bought chicken to go excepting two take-out dinners from GC. We were definitely disappointed this year with the CE we happened to find one day in Frisco. The quality wasn't near the same. Some of the meals' sides and tenders had spent too much time in the warmer (heat lamp)? The prices were high, but so are many food places these days. Now I know not to return at least. So sorry, Chicken Express in Frisco.
Alex Short
20 min wait. Order a 7 piece tenders and got 4.
Melinda Howard
I drove through at 5:00pm yesterday. Ordered snack pack and okra. The young lady was sweet and very helpful but it appeared she was the only person there. She took my money 14.90$ and left for a while. I got all ordered but the okra was not edible . It was obviously reheated cause it was hard. Potatoes as my side had a weird taste not edible. Roll was stale. It is sad when we have moved into the community and trying to eat to have this bad of an experience. So many people have moved here please let’s get it better. No mistake! Cashier/cook was not at fault!
Only unsupervised teenagers taking care of the business no bueno
Atmosphere: 1
Food: 3
Service: 1
Far and away the worst fast food place I’ve been too. Rude employees and 75% of the time the order is incorrect. I keep going back cause the kids love it but it just never gets better. We need another chicken e in crossroads so I never have to come back to this dump again.
Atmosphere: 1
Food: 2
Service: 1
Old chicken old undone fries bad customer service I’ll never stop at this location again
It’s pretty sad we ALWAYS have to check the food to make sure it’s not burnt and make sure it’s correct. When we order the fried pickles, this is what we get most the time. Not often do I actually get a full “family” size and it cooked right. The one time I send my husband to get food, he didn’t check the box. Sadly, I wish he would have because we would have made them redo it. This store is disappointing quality wise. The service at the window has never been an issue! They are always nice and helpful. But I hate that we paid almost $6 for this. I was looking forward to the pickles, but sad to say it fell short. The box was mostly empty and barely had any pickles that were edible, they were dried up completely and broke when you touched them. I’m honestly tired of not getting what we pay for. We do try to make sure to speak up when things aren’t right, but this is just happening too often to wanna go back. Please do better.
Atmosphere: 2
Food: 1
Service: 3
First time we've gone. The portions could have been bigger
Atmosphere: 3
Food: 4
Service: 4
The food itself is fine. Standard fast food. The drive through is consistently fairly slow, though maybe some of that's just how busy they are at any given time.
The bigger problem is that they don't always pay attention to your order. Or they just ignore it to move the line along faster. If I order 25 regular chicken strips, I don't expect to get a mixture of regular and spicy. While I just find it annoying, my 6 year old just won't eat any of it. That results in a lot of wasted food and money.
Food: 4
Service: 2
I was so disappointed. It was supposed to be me treating myself to catfish but it was overcooked, dry, and gross. I didnt even eat most of it. Even the mashed potatoes were bad. I'm not sure what happened that day but I'm certainly not craving that anymore.
Food: 2
Service: 4
Horrible experience. They told me I couldn’t eat inside the building because they had to start cleaning the last hour they were open. Never mind I was inside the building ordering my food. Then they said they couldn’t get their credit card machine to work and asked if I had cash. I only had a 100 on me and they said they could t take it. So basically I was told I had to wait (inside the entire time) while we kept trying to make the card machine work. 3-4 attempts and it finally went through. I’m sorry but every time I eat here it’s just a bad experience. I will not return. The previous time my chicken was cold and another time my dinner roll was hard because the yeast didn’t allow it to rise. Why would they serve me a roll that was tiny and hard like that? Popeyes is a little further down the road but from now on I’m just driving there. Last, I’ve been here 15 minutes waiting for a two piece chicken combo without a single other person here or in the drive through. Get it together people. There is no other chicken express that is run as poorly as this location is and I doubt corporate will be please with your overall reviews. It’s sad at best.
Atmosphere: 1
Food: 1
Service: 1
Ordered chicken livers. They were cooked to order.
Atmosphere: 5
Food: 5
Service: 5
Go to yelp for a full picture If I could give zero i would
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service is very friendly, but the chicken tenders were so bland. No flavor at all. There is no flavor for the gravy as well. The tenders were room temperature, not fresh at all. The mini poppers were the best items served.
Food honestly just keeps getting worse over time. They constantly screw up orders, serve overcooked chicken and under cooked sides. The one in Sanger is so much better. Train your staff better or hire new employees.
For years my family enjoyed the chicken tenders. These are white breasts of chicken sliced into 1 inch slices, with a flour crust and come with large dinner rolls and a cream gravy. They have a gallon-size bottle of tea or lemonade to sell. This makes a good picnic or a nice gift for new neighbors or new mothers. We moved away from all the good fried chicken restaurants 5 years ago and had not bought chicken to go excepting two take-out dinners from GC. We were definitely disappointed this year with the CE we happened to find one day in Frisco. The quality wasn't near the same. Some of the meals' sides and tenders had spent too much time in the warmer (heat lamp)? The prices were high, but so are many food places these days. Now I know not to return at least. So sorry, Chicken Express in Frisco.
20 min wait. Order a 7 piece tenders and got 4.
I drove through at 5:00pm yesterday. Ordered snack pack and okra.
The young lady was sweet and very helpful but it appeared she was the only person there. She took my money 14.90$ and left for a while. I got all ordered but the okra was not edible . It was obviously reheated cause it was hard. Potatoes as my side had a weird taste not edible. Roll was stale.
It is sad when we have moved into the community and trying to eat to have this bad of an experience. So many people have moved here please let’s get it better.
No mistake! Cashier/cook was not at fault!
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