I ordered okra from there tonight and you was clearly able to see that they read deep-fried to get it hot. I should not have to pay for food that is not prepare it right. Also maybe the staff needs to be replaced or retrained for us customers to have a better experience.
Atmosphere: 3
Food: 1
Service: 3
J.E. Jones
This Chicken Express location needs to be close. Needs new management, manager, and knowledgeable employees. I arrived at this location today, ordering the food at the drive-thru. After placing an order, nothing was stated about a waiting period on receiving the order. I pulled up towards the window where one car was ahead of me. The employee was holding a conversation with the driver, no big deal. 5 minutes or so pass, and the drivers order comes out. The employee continues conversation with the driver for another min or so, then drives off. I pull up to the window, at which time the employee states it will take 20 mins for my order to be completed, and would i wait. At this point, I was hot. To think from the time I ordered and waited, I should wait no longer than 10 mins or 15 at the most for chicken to be ready. I said no and drove off. There is no way this establishment should remain open. The value it brings to this community is absurd. From over cooked to unqualified employees (minors running a franchise). I give the respect for doing what they can but there need to be better food and service in this area. I will be taking my business else where till there is a new establishment in this community.
Food: 2
Service: 1
Israel Rodriguez
I had a #1 for lunch. 4 tender basket. The food was warm, the service was great but the building needs work (cleanliness)
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Gravy, Chicken Strips
Brian Giddens
Staff was a little slow in getting our food but could have been time of day
Atmosphere: 3
Food: 3
Service: 3
Silvestre Ramos
They need to find a technician for the kitchen. 25 minutes of waiting is a long time.
amzl granna
Haven't been to chicken express in a while and not sure if I'll go back. Evidently they cook the corn nuggets and okra in the same oil as the spicy stuff? We don't do spicy. Ended up throwing away more than we ate. And all locations should learn to not cook fries first. While waiting on livers and okra fries got cold. Threw most away. Didn't taste fresh or we would have reheated them. Temperature on livers okra, corn nuggets was hot. Veggies just had a spicy aftertaste. Employees were friendly.
Food: 2
Service: 5
Ciera Shanks
They usually take forever if you go through the drive through. And there is often bits of hair or twine. The sanity is disturbingly low and the chicken is rarely ever hot, only Luke warm most times.
Atmosphere: 1
Food: 1
Service: 1
Yan Carrillo
Omg ..This location needs to be shut down. Bad customer service the cashier very rude i waiting for food for 25 min.... my fries very cool never coming back... ? ? ?
Atmosphere: 1
Food: 1
Service: 1
Ryan Walker
I stopped here to get an iced tea and decided to get an order of cheese sticks for $2.59. I got a medium size box with only 2 cheese sticks and nothing to dip them in. lol $1.29 each is a little steep for small cheese sticks. They weren’t bad but it seemed like a rip off.
Atmosphere: 3
Food: 3
Service: 5
Debi Martin
Food may upset you tummy, causing digestive problems.
Mostly good food but the price for what you’re getting is way too expensive.
Atmosphere: 3
Food: 4
Service: 4
Mean2 -U
I visited this store on a number of occasions and have come to expect "poor quality chicken." When fried chicken and fish is all you sell, I expect High quality product for my money. I've noticed it's difficult not to get old product that should not have been sold to the customer because it was past its Window of quality and freshness. This store has to do better.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Rolls, Corn Nuggets
Ty Boone
Sam waited on me. I was very impressed on how friendly he was and seems to know the meaning and the definition of customer service. Thank you same for making my experience a great one
Atmosphere: 5
Food: 5
Service: 5
Savanna R
This place is super expensive. It's actually cheaper to go to Babes chicken 🐔 in Sanger a couple of miles down the road.
Atmosphere: 1
Food: 1
Service: 1
Marsha Martin
I was trapped in line for 45 minutesWaiting on a three-piece orderThe employees were rude disorganizedAnd they were dressed nastyWhen I asked to talk to the managerShe was rudeI'm going to tell everyone I know not to go to this restaurant
I ordered okra from there tonight and you was clearly able to see that they read deep-fried to get it hot. I should not have to pay for food that is not prepare it right. Also maybe the staff needs to be replaced or retrained for us customers to have a better experience.
Atmosphere: 3
Food: 1
Service: 3
This Chicken Express location needs to be close. Needs new management, manager, and knowledgeable employees. I arrived at this location today, ordering the food at the drive-thru. After placing an order, nothing was stated about a waiting period on receiving the order. I pulled up towards the window where one car was ahead of me. The employee was holding a conversation with the driver, no big deal. 5 minutes or so pass, and the drivers order comes out. The employee continues conversation with the driver for another min or so, then drives off. I pull up to the window, at which time the employee states it will take 20 mins for my order to be completed, and would i wait. At this point, I was hot. To think from the time I ordered and waited, I should wait no longer than 10 mins or 15 at the most for chicken to be ready. I said no and drove off. There is no way this establishment should remain open. The value it brings to this community is absurd. From over cooked to unqualified employees (minors running a franchise). I give the respect for doing what they can but there need to be better food and service in this area. I will be taking my business else where till there is a new establishment in this community.
Food: 2
Service: 1
I had a #1 for lunch. 4 tender basket. The food was warm, the service was great but the building needs work (cleanliness)
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Gravy, Chicken Strips
Staff was a little slow in getting our food but could have been time of day
Atmosphere: 3
Food: 3
Service: 3
They need to find a technician for the kitchen. 25 minutes of waiting is a long time.
Haven't been to chicken express in a while and not sure if I'll go back. Evidently they cook the corn nuggets and okra in the same oil as the spicy stuff? We don't do spicy. Ended up throwing away more than we ate. And all locations should learn to not cook fries first. While waiting on livers and okra fries got cold. Threw most away. Didn't taste fresh or we would have reheated them. Temperature on livers okra, corn nuggets was hot. Veggies just had a spicy aftertaste. Employees were friendly.
Food: 2
Service: 5
They usually take forever if you go through the drive through. And there is often bits of hair or twine. The sanity is disturbingly low and the chicken is rarely ever hot, only Luke warm most times.
Atmosphere: 1
Food: 1
Service: 1
Omg ..This location needs to be shut down. Bad customer service the cashier very rude
i waiting for food for 25 min.... my fries very cool never coming back... ? ? ?
Atmosphere: 1
Food: 1
Service: 1
I stopped here to get an iced tea and decided to get an order of cheese sticks for $2.59. I got a medium size box with only 2 cheese sticks and nothing to dip them in. lol $1.29 each is a little steep for small cheese sticks. They weren’t bad but it seemed like a rip off.
Atmosphere: 3
Food: 3
Service: 5
Food may upset you tummy, causing digestive problems.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Mostly good food but the price for what you’re getting is way too expensive.
Atmosphere: 3
Food: 4
Service: 4
I visited this store on a number of occasions and have come to expect "poor quality chicken." When fried chicken and fish is all you sell, I expect
High quality product for my money. I've noticed it's difficult not to get old product that should not have been sold to the customer because it was past its
Window of quality and freshness. This store has to do better.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Rolls, Corn Nuggets
Sam waited on me. I was very impressed on how friendly he was and seems to know the meaning and the definition of customer service. Thank you same for making my experience a great one
Atmosphere: 5
Food: 5
Service: 5
This place is super expensive. It's actually cheaper to go to Babes chicken 🐔 in Sanger a couple of miles down the road.
Atmosphere: 1
Food: 1
Service: 1
I was trapped in line for 45 minutesWaiting on a three-piece orderThe employees were rude disorganizedAnd they were dressed nastyWhen I asked to talk to the managerShe was rudeI'm going to tell everyone I know not to go to this restaurant
Atmosphere: 1
Food: 1
Service: 1
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