Do not order from Papa John’s!!! Some genius decided to fire all the drivers and only use door dash for delivery. I just cancelled my order. When door dash picked it up it immediately added another 30 minutes to the delivery time. I could also see the driver headed in the opposite direction of my house. You want fresh pizza, I’d recommend anywhere else.
Kris Gelski
This location has now started to use door dash to deliver and the quality of service has declined significantly. When tracking our last delivery, we used the 'Papa Tracker' to see when our pizza was prepared, baked, and boxed. After the 'boxed' status, we received a notification that door dash would be taking over and were directed to the door dash tracking system. The door dash driver didn't arrive at Papa Johns until *15 minutes* after that point. Then the driver went to the wrong house and sat for over 5 minutes before realizing they were at the wrong address. The pizza was cold at that point and the 'Works' pizza had a very bad/rotten smell to it.
Disappointed that they started using door dash. This means instead of getting your food delivered by someone that is vetted by and accountable to the restaurant you are purchasing from, they are using random people that they have never seen before and who are not associated with the restaurant. ie....can't be trusted.
SHOWROCK TEXAS
Nathan is simply amazing. Very professional. Very customer oriented. Makes amazing pizzas. Positive attitude. Goes above and beyond.
Adeel Marchant
Came in 8pm, had ordered 2 pizzas with 2 toppings(mushroom, jalapeños). On the pizza, there’s a huge single slice of pepperoni Almost like purposely. I’ve attached the a photo below… human mistake? Purposely? Or just lack of work ethic or service. You tell me!
Ricardo Ibarra
12/26/2024 I go in at 10:08 to pick up pizza. White little boy boxes my pizza at 10:10. Let's it sit there and wait to give it to me until 10:20. For what purpose?? I'm assuming he's a racist and didn't like that I was mexican.
Blake Johnson
It only takes 8 minutes to make a cheese pizza. I ordered carry out from home. Drove 15 minutes to the store, then waited another 25 minutes in the store for an 8 minute pizza. Something wrong with the way the 5 inside employees are being managed if a customer sits in your store for more than 15 minutes period. Even worse that it took 45 minutes to take a pie off the rack and stick it on the conveyor belt!! That was my last visit till management changes.
Service: 1
Eric Stedman
This location is horrible! New to the area so looking for good spots around me I can frequent. I have tried this place 3 times but I will not be back.The staff is annoyed by your presence each time I have come here. That is one thing I can deal with but I can’t deal with a horrible product multiple times. UNDERCOOKED and halfway sliced pizza….CAN say we didn’t try very hard. Don’t make too many reviews but this is so disappointing I can’t help. DONT GO HERE!
Katie Anderson
This place has continuously let us down. Delivery times are hours of time inaccurate. Nobody can answer the phone. I’ve currently been on hold with this location for over 27 minutes and they keep rolling it over to hold again and again. I couldn’t cancel my order and get a refund even if I wanted to at this point. In the past, hey have quite literally never gotten our order correct in the past. Thought we’d give them 1 more chance. It’s been over 1.5 hrs (not peak time) and we still don’t have our order nor can we talk to a human. This was the last time we ever give this location our business. It’s a shame as historically, Papa John’s has been decent pizza. This location needs a complete turnover apparently...
Service: 1
Candice Cooper
Kiley and Caydin are both delightful employees...they were both able to help me with my questions!
UPDATE just as I expected, I wasn’t reimbursed for my pizza that didn’t arrive in the box! Ordered pizza for my family…one pizza didn’t arrive…when I called the store I was told unfortunately they could not send my pizza as they had no way to prove it didn’t arrive. When I asked to be refunded I was put on hold to see if it was something the manager would be able to approve. The associate returned to the call to advise I would be refunded in 2-3 business days. Although I appreciate it, I don’t feel it will happen!!! Photo of the empty box I received instead
Brandy H
This location sucks! Look at this food! My order was incorrect and they refused to assist me! Then they have an attitude! Y’all won’t get my services ever again! This location is awful!
Atmosphere: 1
Food: 1
Service: 1
Brian Sublet
Pizza was hot & good! The service was even better! This will be our Friday night go to from here on out! 10 Stars. The garlic butter dip is always the best!.
Atmosphere: 5
Food: 5
Service: 5
Rad Wadud
I ordered online for pickup. The guys at the store closed the store before midnight and refused to get my order.
Service: 1
McLovinDaGreen
Restroom was the dirtiest I’ve seen at any food place. Spider webs all around the front door. Can’t imagine they clean well in the kitchen.
Great pizza tonight.
Do not order from Papa John’s!!!
Some genius decided to fire all the drivers and only use door dash for delivery. I just cancelled my order. When door dash picked it up it immediately added another 30 minutes to the delivery time. I could also see the driver headed in the opposite direction of my house. You want fresh pizza, I’d recommend anywhere else.
This location has now started to use door dash to deliver and the quality of service has declined significantly. When tracking our last delivery, we used the 'Papa Tracker' to see when our pizza was prepared, baked, and boxed. After the 'boxed' status, we received a notification that door dash would be taking over and were directed to the door dash tracking system. The door dash driver didn't arrive at Papa Johns until *15 minutes* after that point. Then the driver went to the wrong house and sat for over 5 minutes before realizing they were at the wrong address. The pizza was cold at that point and the 'Works' pizza had a very bad/rotten smell to it.
Disappointed that they started using door dash. This means instead of getting your food delivered by someone that is vetted by and accountable to the restaurant you are purchasing from, they are using random people that they have never seen before and who are not associated with the restaurant. ie....can't be trusted.
Nathan is simply amazing. Very professional. Very customer oriented. Makes amazing pizzas. Positive attitude. Goes above and beyond.
Came in 8pm, had ordered 2 pizzas with 2 toppings(mushroom, jalapeños). On the pizza, there’s a huge single slice of pepperoni Almost like purposely. I’ve attached the a photo below… human mistake? Purposely? Or just lack of work ethic or service. You tell me!
12/26/2024
I go in at 10:08 to pick up pizza. White little boy boxes my pizza at 10:10. Let's it sit there and wait to give it to me until 10:20. For what purpose?? I'm assuming he's a racist and didn't like that I was mexican.
It only takes 8 minutes to make a cheese pizza. I ordered carry out from home. Drove 15 minutes to the store, then waited another 25 minutes in the store for an 8 minute pizza. Something wrong with the way the 5 inside employees are being managed if a customer sits in your store for more than 15 minutes period. Even worse that it took 45 minutes to take a pie off the rack and stick it on the conveyor belt!! That was my last visit till management changes.
Service: 1
This location is horrible! New to the area so looking for good spots around me I can frequent. I have tried this place 3 times but I will not be back.The staff is annoyed by your presence each time I have come here. That is one thing I can deal with but I can’t deal with a horrible product multiple times. UNDERCOOKED and halfway sliced pizza….CAN say we didn’t try very hard. Don’t make too many reviews but this is so disappointing I can’t help. DONT GO HERE!
This place has continuously let us down. Delivery times are hours of time inaccurate. Nobody can answer the phone. I’ve currently been on hold with this location for over 27 minutes and they keep rolling it over to hold again and again. I couldn’t cancel my order and get a refund even if I wanted to at this point. In the past, hey have quite literally never gotten our order correct in the past. Thought we’d give them 1 more chance. It’s been over 1.5 hrs (not peak time) and we still don’t have our order nor can we talk to a human. This was the last time we ever give this location our business. It’s a shame as historically, Papa John’s has been decent pizza. This location needs a complete turnover apparently...
Service: 1
Kiley and Caydin are both delightful employees...they were both able to help me with my questions!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
UPDATE just as I expected, I wasn’t reimbursed for my pizza that didn’t arrive in the box!
Ordered pizza for my family…one pizza didn’t arrive…when I called the store I was told unfortunately they could not send my pizza as they had no way to prove it didn’t arrive. When I asked to be refunded I was put on hold to see if it was something the manager would be able to approve. The associate returned to the call to advise I would be refunded in 2-3 business days. Although I appreciate it, I don’t feel it will happen!!! Photo of the empty box I received instead
This location sucks! Look at this food! My order was incorrect and they refused to assist me! Then they have an attitude! Y’all won’t get my services ever again! This location is awful!
Atmosphere: 1
Food: 1
Service: 1
Pizza was hot & good! The service was even better! This will be our Friday night go to from here on out! 10 Stars. The garlic butter dip is always the best!.
Atmosphere: 5
Food: 5
Service: 5
I ordered online for pickup. The guys at the store closed the store before midnight and refused to get my order.
Service: 1
Restroom was the dirtiest I’ve seen at any food place. Spider webs all around the front door. Can’t imagine they clean well in the kitchen.
Atmosphere: 2
Service: 3
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