Ordered 2 footongs as we do every weekend. This time got 2 hotshot itailiano instead of one roast turkey. We had just got home after errands and didn't feel like going back. I did check my receipt and it was as we ordered. I cannot stand pepperoni/ heart burn, but decided to just go with it. None off the sauces I ordered were on it, sub crunch was so stale. I ate 1/4 of it and threw it in the trash. Been going to Aubrey subway once a week for a couple of months now. Never had any problems until now. This was the last time. Switching to Crossroads location.
Atmosphere: 2
Food: 1
Service: 1
dawg1cat0
The lady who made my sandwich seemed not happy to be working.
Atmosphere: 3
Food: 2
Service: 2
Connor Genovese
Insane pricing,and really bad nachos...literally burnt
Atmosphere: 1
Food: 2
Service: 1
Chelsey
Two female employees were working when I went in to get my mobile order for my mobile order I asked them to cut it in half it wasn’t cut in half it was torn at the end
Binod Thapa
Great service
Atmosphere: 5
Food: 5
Service: 5
Marvin Brandt
The sandwich had one thin piece of meat…Ridiculous??? The rest of the sandwich had very small amounts of additives???
Food: 1
Lindsay Ellis
This place needs more staff. The poor woman working was working alone handling every part of the process by herself- bread, building, checkout, cleanliness-- doing the best she could. It is too much for 1 person-- they're working under unfair conditions creating longer lines than necessary to save having 2 staff. The store is suffering through bad management.
Atmosphere: 1
Food: 2
Service: 5
Julie Fraley
Just wanted to share a little word of encouragement, and deposit a little bit of cheer to Kendall (sp?) that was working today here. She was super helpful, kind, made delicious sandwiches and made our day with her service. However, out of the blue a couple walked in to order with misery in their lives obviously from the treatment that they gave poor Kendall. They yelled at the top of their lungs at her and accused her of saying something derogatoryi that my husband and I clearly did not hear. We were sitting there. She broke down obviously and stated to cry. We personally got up and talked some positivity to her.
To the rude couple that tore her down with your words today…shame on you! She’s a kid, someone’s daughter, and a human being. The world is hard enough. Have KINDNESS! If you’re that miserable that you need to make everyone else miserable around you…you NEED Jesus in your life!
God bless you Kendall!! Keep your head up kiddo! You’re doing a great job!! 👏
Atmosphere: 5
Food: 5
Service: 5
Ajay Gohil
THIS LOCATION MUST BE SHUT DOWN. CANCEL ORDER AND DECLINE TO REFUND. They accepted my order online but never made the sandwich. When I called, they claimed they didn’t know how to process a refund and told me to contact the manager the next day. When I did, the manager told me to drive three hours to the store for a refund and then hung up. Every time I called after that, they kept hanging up on me. I reported the issue to the corporate office, but nothing was done. They simply stole my money.
The employee here was great but someone decided to not make wheat bread at all today and they only had two bread options. The bread on our sandwiches was definitely stale and multiple days old. Not joking - it was as hard as a crouton and just crumbled. If we go back I’m going to have to ask when the bread was made because today’s lunch was garbage.
Atmosphere: 3
Food: 1
Service: 5
Kelly Butler
We have been to this location about 4 times over the last 9 months- 1yr. Keep returning trying to give it another chance. The fresh bread at subway was usually the best part of the sandwich but each time we have visited this location the bread has been hard and not worth eating. Out of chances...won't return to this location.
Atmosphere: 1
Food: 1
Service: 1
Jack Medford
I’ve been here several times and it seems like it’s getting worse and worse. I showed up about 6:45 for a sandwich. They are out of flat bread again. I asked for a wrap and she tried to tell me that’s what they use for wraps… uhhhh not right. Training is 1000% needed there. My footlong steak sandwich toasted wasn’t toasted long enough meat was still cold when I got home. I live across the street. On top of that she’s wearing a pair of sweats and a plain black shirt. When I worked at subway during high school I would be written up 3 times for tonight’s show. It’s getting worse and worse here. Almost willing to drive to Walmarts subway just to try theirs now.
Atmosphere: 1
Food: 1
Service: 1
Jason Hobbes
I eat here once a week. Tho Subway's quality of food has gone down over the years, I still frequent this spot. The people that work there are great and food is usually good.
Personnel needs customer service training.
Atmosphere: 2
Food: 3
Service: 1
Ordered 2 footongs as we do every weekend. This time got 2 hotshot itailiano instead of one roast turkey. We had just got home after errands and didn't feel like going back. I did check my receipt and it was as we ordered. I cannot stand pepperoni/ heart burn, but decided to just go with it. None off the sauces I ordered were on it, sub crunch was so stale. I ate 1/4 of it and threw it in the trash. Been going to Aubrey subway once a week for a couple of months now. Never had any problems until now. This was the last time. Switching to Crossroads location.
Atmosphere: 2
Food: 1
Service: 1
The lady who made my sandwich seemed not happy to be working.
Atmosphere: 3
Food: 2
Service: 2
Insane pricing,and really bad nachos...literally burnt
Atmosphere: 1
Food: 2
Service: 1
Two female employees were working when I went in to get my mobile order for my mobile order I asked them to cut it in half it wasn’t cut in half it was torn at the end
Great service
Atmosphere: 5
Food: 5
Service: 5
The sandwich had one thin piece of meat…Ridiculous??? The rest of the sandwich had very small amounts of additives???
Food: 1
This place needs more staff. The poor woman working was working alone handling every part of the process by herself- bread, building, checkout, cleanliness-- doing the best she could. It is too much for 1 person-- they're working under unfair conditions creating longer lines than necessary to save having 2 staff. The store is suffering through bad management.
Atmosphere: 1
Food: 2
Service: 5
Just wanted to share a little word of encouragement, and deposit a little bit of cheer to Kendall (sp?) that was working today here. She was super helpful, kind, made delicious sandwiches and made our day with her service. However, out of the blue a couple walked in to order with misery in their lives obviously from the treatment that they gave poor Kendall. They yelled at the top of their lungs at her and accused her of saying something derogatoryi that my husband and I clearly did not hear. We were sitting there. She broke down obviously and stated to cry. We personally got up and talked some positivity to her.
To the rude couple that tore her down with your words today…shame on you! She’s a kid, someone’s daughter, and a human being. The world is hard enough. Have KINDNESS! If you’re that miserable that you need to make everyone else miserable around you…you NEED Jesus in your life!
God bless you Kendall!! Keep your head up kiddo! You’re doing a great job!! 👏
Atmosphere: 5
Food: 5
Service: 5
THIS LOCATION MUST BE SHUT DOWN. CANCEL ORDER AND DECLINE TO REFUND. They accepted my order online but never made the sandwich. When I called, they claimed they didn’t know how to process a refund and told me to contact the manager the next day. When I did, the manager told me to drive three hours to the store for a refund and then hung up. Every time I called after that, they kept hanging up on me. I reported the issue to the corporate office, but nothing was done. They simply stole my money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service on Jan 18.
Food: 5
Service: 5
The employee here was great but someone decided to not make wheat bread at all today and they only had two bread options. The bread on our sandwiches was definitely stale and multiple days old. Not joking - it was as hard as a crouton and just crumbled. If we go back I’m going to have to ask when the bread was made because today’s lunch was garbage.
Atmosphere: 3
Food: 1
Service: 5
We have been to this location about 4 times over the last 9 months- 1yr. Keep returning trying to give it another chance. The fresh bread at subway was usually the best part of the sandwich but each time we have visited this location the bread has been hard and not worth eating. Out of chances...won't return to this location.
Atmosphere: 1
Food: 1
Service: 1
I’ve been here several times and it seems like it’s getting worse and worse. I showed up about 6:45 for a sandwich. They are out of flat bread again. I asked for a wrap and she tried to tell me that’s what they use for wraps… uhhhh not right. Training is 1000% needed there. My footlong steak sandwich toasted wasn’t toasted long enough meat was still cold when I got home. I live across the street. On top of that she’s wearing a pair of sweats and a plain black shirt. When I worked at subway during high school I would be written up 3 times for tonight’s show. It’s getting worse and worse here. Almost willing to drive to Walmarts subway just to try theirs now.
Atmosphere: 1
Food: 1
Service: 1
I eat here once a week. Tho Subway's quality of food has gone down over the years, I still frequent this spot. The people that work there are great and food is usually good.
Atmosphere: 5
Food: 4
Service: 5
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