Church's Texas Chicken

Very bad service, more than half an hour waiting and for the order to not be correct

Atmosphere: 1

Food: 2

Service: 1

Long story short I got there at 9 PM was supposed to pick up my order at 9:18 from the time I got there at 9 PM. I was disrespected by the Male employee and ignored when he finally answered me. I asked him am I supposed to pick up my food in the drive-through or inside? He acts like he doesn't understand what l'm saying so I proceed to go back to the drive-through. The line was extremely long. No cars were moving by the time, we finally got to the window it. It had already been over an hour I tell the lady my name she's the only one that's actually working other ones are on their phone chitchatting or counting moneyl see her packing my food when she's done packing my food. She starts to try to close the bag so l asked her not to do that because I plan on checking it before I drive off she proceeds to bring my food to the window to hand it to me I grab it. I open the bag and noticed that my macaroni and cheese is not in there and my zesty ranch is not in there but I do notice that an extra mashed potato is so l tell the lady my mac & cheese and my zesty ranch isn't in my bag she then tells that they are out of macaroni and cheese so then it clicks as to why there was an extra mashed potato because she was trying to get away with not putting my mac & cheese in there so then I proceed to tell her you can't just substitute what you decide you wanna substitute it for that's only a decision that a customer can make given. We're the ones that paid for it so then she proceeds to tell me her substitution options so at that point, I told her just To give me my money back and she proceeds to tell me that I have to request a refund online

Atmosphere: 1

Food: 1

Service: 1

THIS IS BY FAR THE WORST CHURCHES I HAVE EVER BEEN TO FOOD WAS NIT HOT CHICKEN PATTY WAS FLAT AND DRY SWEET TEA WAS WARM POPPERS TASTED AS IF THEY WERE LEFT OUT TOO LONG FRIES WAS COLD AND THE LIST GOES ON LIKE THEY NEED TO SHUT THIS LOCATION DOWN THEY ALREADY RECEIVE ALOT OF COMPLAINTS AND THE STAFF ALL JUST LAUGH AND PLAY AND THEY DONT DO ANY WORK

Atmosphere: 1

Food: 1

Service: 1

I ordered a hamburger with no pickles or mayonnaise, and they gave me both! The service was horrible, it took too long, and the potatoes were burnt! I won't go again!!!

Atmosphere: 1

Food: 1

Service: 1

Bloody chicken chicken was not done

Absolutely disgusting garbage left under the heat lamp wayyyy too long. It was dry as hell with ZERO moisture and had burns on it from being under the lamp too long. If you go to Golden Chick or even Popeyes, you may have to wait. Why? Because they don’t cook more than they need to in advance, place it under a heat lamp to DEHYDRATE, and turn around a sell it to people. I work hard for my money and to think I paid money for this garbage, makes me ill and lets me know, Church’s Chicken all OVER have loss my business as they all do the same thing! If you want fresh and delicious chicken or strips, visit ANY establishment other than CHURCH’s especially this location in Balch Springs in Lake June Rd, as I guarantee you will toss that disgusting slop in the trash. Value your money, time and family - by NOT giving them this junk and shop someplace else for a nice fresh and delicious chicken meal.

Atmosphere: 1

Food: 1

Service: 1

The food is very good, very tasty, good service. The only thing is that the drinks are too expensive, please don't order them and it's not even that they have great quality. The rest is, I do recommend it.

Atmosphere: 4

Food: 5

Service: 5

They forgot my biscuits are you serious😡😡😡🤬🤬🤬🤬

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Coleslaw, Fried Chicken

Tenders were dry and not crispy

Atmosphere: 4

Food: 3

Service: 4

It took them a long time to deliver the chicken. It's supposed to be fast food.
Bad service. Increasingly bad service

Atmosphere: 1

Food: 4

Service: 1

That was the most disgusting chicken I have ever eaten do better My stomach hurt

Atmosphere: 4

Food: 1

Service: 4

The food was supposed to be done by a certain time and I got there 10 minutes later and still had to wait another 25 minutes. It wasn't a big order...2 2 piece chicken meals. The sides they gave us were not fresh either. I love chicken but this place lost my business for a while when I can get more food for less and not 45 minutes after said time

CHECK YOUR SIDES!!!!
Update, they are always out of condiments like ketchup and hot sauce. I like my chicken with hot sauce, my kids with ketchup I also get no napkins every time. The sides are not filled all the way, for the price we pay they should be full. 2 sides came with the meal I bought an extra large side and paid almost $8 for it to not even be full.

Atmosphere: 3

Food: 4

Service: 3

Everytime I've stopped at this location their always out of white meat ,etc. This time out of chicken sandwich. Had the cars in drivethu waiting to place order.Then just to tell you what left over chicken they have.Very lazy employees and poorly managed Manger.

Atmosphere: 1

Food: 1

Service: 1

They were super slow. And expensive. The food wasn't great but we were hungry and near by so ? what I paid here I could of gotten way more at the other place with the old man.

Atmosphere: 1

Food: 3

Service: 2