Pizza Hut
11928 Elam Rd, Balch Springs
(972) 557-1400
Recent Reviews
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Every time I come to Pizza Hut, Gladys, the cashier always cheerful and helpful and polite
Service: 5
My experience with this location was pretty good. Now I only ordered a single pizza from here on my way through town. It come pretty fast and was in the window I was told it would be. The food was very hot and fresh, got my order correct with no issues. But again, only ordered here one time and my experience was great.
Food: 4
Service: 5
If they get the order wrong, which isn't often, they make it right. The staff is generally friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Boneless Wings, Cajun Style Seasoned Fries
Needs to be closed unprofessional
Placed an order for delivery and I was missing food. I called the store and someone answered right away but just to say "please hold" for 45min and no one answered again.
Placed an order for delivery. We are missing food in our order. I called the store and was placed on hold for over 30min. The only thing they do is answer and tell you to hold and never come back to you.
It was delicious should of gotten a nether one
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
They bull shit don't go food taste bad people work there so sorry I should had went to little Caesars like I always pizza ? hut is B's and nasty
My pizza was "PERFECT"!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
The food was fine but the service was bad. I selected delivery, waited almost 2 hours then went to pick up my food. The Hut would not refund the delivery charges, the tip I added, and told me I would be discounted through the app, still don't see it. I'm over this location as this not the first time the gave me poor service.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I left no tip on the receipt and yet they wrote in a tip themselves!!!! The girl took money off my card and the manger I spoke to could care less! And the drive thru line slow!!! FIX IT!!!!
Pizza was late, and dry. Although I paid for extra sauce and cheese I did not get it. Very disappointed it was also over cooked
Waste of 40 bucks I will never order from here again. I should have read the reviews before I ordered.
Atmosphere: 2
Food: 1
Service: 1
It’s one thing to be rude to your employees but it’s another to be rude to customers. I made an order online and the young man who was new, was very nice but whoever the manager was that he asked if they could correct my order was RUDE!! It makes no sense that when people are spending their money to be rude!! So to the night manager on 08/03/2024 fix your attitude or find another job!!! Makes no damn sense, that you was rude to your employee for trying to help me as a customer, because yall backed up and busy on Saturday night. Her service was trash!! Not to mention my order wasn’t ready for pick up as it stated on the app. Still had to wait another 20 mins.
Service: 1
Recommended dishes: Boneless Wings, Meat Lovers
The people who serve are always in a bad mood... they always treat you with arrogance... terrible service and customer service...
Atmosphere: 1
Food: 1
Service: 1
Wrst of the wrst
Atmosphere: 1
Food: 1
Service: 1
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