Woman at the drive thru today purposely drops my change or card every time i come thru. It has happend multiple times, I've only been there 5 times and she has been the 1 at the window 4 of 5 times I've gone, & she always drops my money or card so I have to get out and get it at the drive thru. I'm a disabled veteran with hip replacements. She then smirks and says "oh sorry". My niece witnessed this today and said yes she 100% did it on purpose. I didn't want to believe that but it very apparent today. I just won't go back. All ordered was a soda I have a hard time going in because I'm disabled. Not sure what the issue is. She worked sometime this evening on Saturday around 7ish pm.
Atmosphere: 1
Service: 1
Yo Daddy
Went thru drive thru around 7:10 pm Saturday today or 4/5/25 the receipt said the name of the girl working driv thru name was Mary & I'm sorry but the girl has a horrible smell I can smell thru the window & I'm not trying to be funny. Pretty girl, bad odor! I've noticed this when dinning inside as well she handed me my food & my daughter commented on it too privately. It's smells like bacterial vaginitis. I'm an CNA so I know the smell. I don't have the heart to tell her. It's a fishy booty like odor & maybe she is so use to it & she doesn't notice it. I hope she figures it out soon I don't think there's alot of ppl that would want their food made by someone w/an odor & we don't know her bathroom habits. I hope she washes her hands but I mean she can't even smell her own cat stinking so Im not hopeful. If you get Mary & smell a fishlike odor thats her & maybe you will have it in you to tell her. If her name is not Mary whoever worked Marys draw tonight. I was going by receipt.
Atmosphere: 1
Service: 1
Joya Jones
I went to this location twice in two weeks and both times no RANCH and when I asked about when it will be available, since it wasn’t for two weeks I was nonchalantly told they don’t know. Every time I’ve been here service is poor! Get it together
Atmosphere: 1
Service: 1
Heather Morales
My husband and I went to the one in Bay City. He was looking for ketchup and couldn't find it in the mixed up container. Little info he had a stroke that left him with some cognitive issues. Well he asked and the girl got angry yelling and slamming the door then bad mouthing him in the cook area. When confronted I was asked "What's wrong?". Never again. More courtesy and compassion is needed in this crappy world.
Shelle Smith
I was driving through and went out of my way to go there by nearly 30 minutes… the food was good, not great. I went inside to use the restroom and wanted to get my order to go, but the cashier said he wouldn’t serve me anything and I had to leave 😳🥺💯 it was still 10 minutes until closing but he said I had to go through the drive through (that’s weird right?) I was starving and had to not let myself get upset… I shrugged it off and went to the drive through and got stuck behind someone with a big complicated order and sat there for at least 10-15 minutes… I asked for ranch and got ketchup, no napkins and the bathroom was frightening!! The toilet was leaking all around the base and the floor was soaked and it smelled like urine. You can see it’s been caulked numerous times to no avail and it smells like sewage and urine, damp and moldy. I was trying not to judge bc it was obvi that they can’t get it under control… but it was so gross that even though I was starving and my food was ok, I still couldn’t eat it bc of the plumbing… If the restroom is like that, I can’t imagine what it’s like in the kitchen. It’s too bad too bc I really love my Jack in the crack’o ‘lackin 😂🤙🏼 but the whole experience was just off putting. I hope they can step up their game and improve incase I go through there again 💯🫶🏼🤙🏼
Atmosphere: 1
Food: 4
Service: 2
jose ramos
Dogshit service, waited 15 mins for them to take an order and the grimes voice over the intercom still said wait another min so I left
Atmosphere: 1
Food: 1
Service: 1
Octavia Spiller
Burnt ah oil pmo I was hungry af , chicken nuggets black af . Burgers nasty dab yall should be ashamed of yall selves playing w people food like that
James Mckissick
Friendly people great tasting tacos and peace t Peach tea.
Atmosphere: 5
Food: 5
Service: 5
Annette Feller
Stopped for quick breakfast on the go... very friendly "To-Go" person this morning!!!
Food: 5
Service: 5
julie Cantu
Terrible Terrible Terrible... All I can say. I will never go back! You need better employees who are NOT RUDE PERIOD! If these people are that MISERABLE working there than OMG QUIT! Lucky yall got 1 star from me. People wonder why they get treated the way they do...look how they treat people. That's why.
When I placed my order the order taker acted like she was too frazzled to handle it because of the earpiece she had on she couldn't hear me. Plus there was several app ordered people standing at the counter waiting for their orders. They should have been somewhere else instead of all in the way of the drink counter and order area.
Woman at the drive thru today purposely drops my change or card every time i come thru. It has happend multiple times, I've only been there 5 times and she has been the 1 at the window 4 of 5 times I've gone, & she always drops my money or card so I have to get out and get it at the drive thru. I'm a disabled veteran with hip replacements. She then smirks and says "oh sorry". My niece witnessed this today and said yes she 100% did it on purpose. I didn't want to believe that but it very apparent today. I just won't go back. All ordered was a soda I have a hard time going in because I'm disabled. Not sure what the issue is. She worked sometime this evening on Saturday around 7ish pm.
Atmosphere: 1
Service: 1
Went thru drive thru around 7:10 pm Saturday today or 4/5/25 the receipt said the name of the girl working driv thru name was Mary & I'm sorry but the girl has a horrible smell I can smell thru the window & I'm not trying to be funny. Pretty girl, bad odor!
I've noticed this when dinning inside as well she handed me my food & my daughter commented on it too privately. It's smells like bacterial vaginitis. I'm an CNA so I know the smell. I don't have the heart to tell her. It's a fishy booty like odor & maybe she is so use to it & she doesn't notice it. I hope she figures it out soon I don't think there's alot of ppl that would want their food made by someone w/an odor & we don't know her bathroom habits. I hope she washes her hands but I mean she can't even smell her own cat stinking so Im not hopeful. If you get Mary & smell a fishlike odor thats her & maybe you will have it in you to tell her. If her name is not Mary whoever worked Marys draw tonight. I was going by receipt.
Atmosphere: 1
Service: 1
I went to this location twice in two weeks and both times no RANCH and when I asked about when it will be available, since it wasn’t for two weeks I was nonchalantly told they don’t know. Every time I’ve been here service is poor! Get it together
Atmosphere: 1
Service: 1
My husband and I went to the one in Bay City. He was looking for ketchup and couldn't find it in the mixed up container. Little info he had a stroke that left him with some cognitive issues. Well he asked and the girl got angry yelling and slamming the door then bad mouthing him in the cook area. When confronted I was asked "What's wrong?". Never again. More courtesy and compassion is needed in this crappy world.
I was driving through and went out of my way to go there by nearly 30 minutes… the food was good, not great. I went inside to use the restroom and wanted to get my order to go, but the cashier said he wouldn’t serve me anything and I had to leave 😳🥺💯 it was still 10 minutes until closing but he said I had to go through the drive through (that’s weird right?) I was starving and had to not let myself get upset… I shrugged it off and went to the drive through and got stuck behind someone with a big complicated order and sat there for at least 10-15 minutes… I asked for ranch and got ketchup, no napkins and the bathroom was frightening!! The toilet was leaking all around the base and the floor was soaked and it smelled like urine. You can see it’s been caulked numerous times to no avail and it smells like sewage and urine, damp and moldy. I was trying not to judge bc it was obvi that they can’t get it under control… but it was so gross that even though I was starving and my food was ok, I still couldn’t eat it bc of the plumbing… If the restroom is like that, I can’t imagine what it’s like in the kitchen. It’s too bad too bc I really love my Jack in the crack’o ‘lackin 😂🤙🏼 but the whole experience was just off putting. I hope they can step up their game and improve incase I go through there again 💯🫶🏼🤙🏼
Atmosphere: 1
Food: 4
Service: 2
Dogshit service, waited 15 mins for them to take an order and the grimes voice over the intercom still said wait another min so I left
Atmosphere: 1
Food: 1
Service: 1
Burnt ah oil pmo I was hungry af , chicken nuggets black af . Burgers nasty dab yall should be ashamed of yall selves playing w people food like that
Friendly people great tasting tacos and peace t
Peach tea.
Atmosphere: 5
Food: 5
Service: 5
Stopped for quick breakfast on the go... very friendly "To-Go" person this morning!!!
Food: 5
Service: 5
Terrible Terrible Terrible... All I can say. I will never go back! You need better employees who are NOT RUDE PERIOD! If these people are that MISERABLE working there than OMG QUIT! Lucky yall got 1 star from me. People wonder why they get treated the way they do...look how they treat people. That's why.
Service: 1
Restaurantji Recommends
When I placed my order the order taker acted like she was too frazzled to handle it because of the earpiece she had on she couldn't hear me. Plus there was several app ordered people standing at the counter waiting for their orders. They should have been somewhere else instead of all in the way of the drink counter and order area.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Sourdough Jack, Cheeseburger, Jumbo Jack, Breakfast Jack, Ultimate Cheeseburger, Large Bacon Ultimate Cheeseburger Combo
The food is really good the service is good too, but I've noticed there are two female employees who have an attitude and are kinda rude
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Sourdough Jack, Egg Rolls, Cheeseburger, French Fries, Double Jack, Onion Rings, 3pc Classic French Toast Sticks, Jumbo Jack, Breakfast Jack, Ultimate Cheeseburger, Hash Brown
drive thru person rushing always asking is that all every time I ordered. Bad drive thru so wont bother going again.
Food: 1
Service: 1
Worst service ever,waiting over 25 minutes for half my order
Who changes the oil during the shift so now everything taste the same
With 4 employees
Atmosphere: 2
Service: 1
Friendly staff. Food was excellent.
Atmosphere: 5
Food: 5
Service: 5
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