We reserved a table for 14 people and arrived 25 minutes before our reservation. The hostess said our table was still occupied, but the customers were in the process of paying their bill. After waiting 20 minutes, we asked the hostess if the table was available? The hostess went to look for our table and was gone another 5 minutes before she returned to say the staff would need about 10 minutes before it would be ready. We waited past the 10 minutes while other large groups were taken to their tables. I asked AGAIN and we watched the staff put assorted tables together for our group. The restaurant was very crowded and we had watched many smaller groups, plus 2 large groups taken to tables.
Once we were taken to our table, the waiter handled our group fairly efficiently. He did tell us that some items might arrive before others, but he would keep us informed of delays. We did have 1 meal that seemed to have fallen 'through the cracks', but he did push to get it to our table quickly.
I know my meal of BBQ brisket, ribs, fried okra, and potato salad was excellent.
The playground made all the kids in our group very happy.
Atmosphere: 5
Food: 5
Service: 4
Nicole Mariscal
We always love coming to Cactus Jacks! First time having Papi as our waiter and he was GREAT!!!
Atmosphere: 5
Food: 5
Service: 5
Leannis Cala Durand
Excellent👑👑👑
Atmosphere: 5
Food: 5
Service: 5
Reco Montana
Cactus Jack’s has an upbeat, true Texas country atmosphere that makes you feel right at home. The service was excellent from start to finish. Our server, Jensen, was friendly, attentive, and exceptionally cute. Great vibes, great experience, we’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Chicken
Michael Hiatt
This was our second visit, and unfortunately it will be our last. Both experiences were disappointing.
We went on a Sunday afternoon around 3 PM. There were three of us, and we were seated at a table for eight. We would have gladly waited for a properly sized table, but that wasn’t offered.
Service was very slow from the start. We waited quite a while for drinks and never received silverware. I even went to the salad bar and came back — still no silverware. I understand restaurants get busy, but those are simple details that shouldn’t be missed.
I ordered the chicken fried steak, which should be a Texas staple done right. It was one of the worst I’ve had. The breading fell completely off, there was little to no seasoning, the green beans were mushy, the mashed potatoes came out without gravy, and the advertised dinner roll never arrived.
My wife’s hamburger was heavily over-salted, and her truffle fries tasted like frozen fries soaked in oil. My mother-in-law had the enchiladas. She said they weren’t terrible, but they were over-seasoned as well.
Sadly, the best part of the meal was the salad bar. After two poor experiences, we won’t be returning.
Atmosphere: 4
Food: 1
Service: 1
Mike Greiten
Kenzie is amazing. Made me feel like I was at home. Ya gotta come here!!!!
Atmosphere: 5
Food: 5
Service: 5
CECILEY Franks
Kenzie P. Made this experience amazing
Atmosphere: 5
Food: 5
Service: 5
Javonna George
My fiancé and I loved it for our first time ever!Service was nice fast and friendly! The manager saw it was our first time and came and checked on us and laughed and talked with us ! Will becoming back most definitely!!!👍🏾 🙂😃
Atmosphere: 5
Food: 5
Service: 5
Monica Acosta
Food was delicious and atmosphere was great! We had a very friendly waitress named Jensen!! We will be back.
Atmosphere: 5
Food: 5
Service: 5
Darlene Simmons
Steph was a VERY good hostess/waitress, very pleasant and social. She made our experience memorable.
Martín C. made the experience 10 times better! Very attentive and respectful.
Atmosphere: 5
Food: 5
Service: 5
April Cruz
The service was very good thanks Kennedy our waitress. She was very attentive and always had a smile on her face thank you Kennedy for making our valentine dinner special and fun.
Atmosphere: 5
Food: 5
Service: 5
Holly Odogwu
This was our first time going to Cactus Jacks. We ordered to go and unfortunately had many food items left out of the order. The to go server was on her personal cell phone when we picked up the food and she gave us the wrong order. She then ran out to our car to switch our food with the right order when she realized her mistake. When we got home we were missing all the sides for our fajita order and some of the appetizers. The managers were helpful and refunded the missing food. If we decide to try the restaurant again, it will not be through the to go side.
Service: 1
Racquell Bolds
This was my family’s first time and it was a great experience. Our server, Ethaan, was amazing! He recommended the Cowboy Steaks, and they did not disappoint! He was so nice and made this an enjoyable night!
Atmosphere: 5
Food: 3
Service: 5
Qualan Bolds
My family enjoyed our time here and we had the most awesome server in Ethaan.
We reserved a table for 14 people and arrived 25 minutes before our reservation. The hostess said our table was still occupied, but the customers were in the process of paying their bill. After waiting 20 minutes, we asked the hostess if the table was available? The hostess went to look for our table and was gone another 5 minutes before she returned to say the staff would need about 10 minutes before it would be ready. We waited past the 10 minutes while other large groups were taken to their tables. I asked AGAIN and we watched the staff put assorted tables together for our group. The restaurant was very crowded and we had watched many smaller groups, plus 2 large groups taken to tables.
Once we were taken to our table, the waiter handled our group fairly efficiently. He did tell us that some items might arrive before others, but he would keep us informed of delays. We did have 1 meal that seemed to have fallen 'through the cracks', but he did push to get it to our table quickly.
I know my meal of BBQ brisket, ribs, fried okra, and potato salad was excellent.
The playground made all the kids in our group very happy.
Atmosphere: 5
Food: 5
Service: 4
We always love coming to Cactus Jacks! First time having Papi as our waiter and he was GREAT!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent👑👑👑
Atmosphere: 5
Food: 5
Service: 5
Cactus Jack’s has an upbeat, true Texas country atmosphere that makes you feel right at home. The service was excellent from start to finish. Our server, Jensen, was friendly, attentive, and exceptionally cute. Great vibes, great experience, we’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Chicken
This was our second visit, and unfortunately it will be our last. Both experiences were disappointing.
We went on a Sunday afternoon around 3 PM. There were three of us, and we were seated at a table for eight. We would have gladly waited for a properly sized table, but that wasn’t offered.
Service was very slow from the start. We waited quite a while for drinks and never received silverware. I even went to the salad bar and came back — still no silverware. I understand restaurants get busy, but those are simple details that shouldn’t be missed.
I ordered the chicken fried steak, which should be a Texas staple done right. It was one of the worst I’ve had. The breading fell completely off, there was little to no seasoning, the green beans were mushy, the mashed potatoes came out without gravy, and the advertised dinner roll never arrived.
My wife’s hamburger was heavily over-salted, and her truffle fries tasted like frozen fries soaked in oil. My mother-in-law had the enchiladas. She said they weren’t terrible, but they were over-seasoned as well.
Sadly, the best part of the meal was the salad bar. After two poor experiences, we won’t be returning.
Atmosphere: 4
Food: 1
Service: 1
Kenzie is amazing. Made me feel like I was at home. Ya gotta come here!!!!
Atmosphere: 5
Food: 5
Service: 5
Kenzie P. Made this experience amazing
Atmosphere: 5
Food: 5
Service: 5
My fiancé and I loved it for our first time ever!Service was nice fast and friendly! The manager saw it was our first time and came and checked on us and laughed and talked with us ! Will becoming back most definitely!!!👍🏾 🙂😃
Atmosphere: 5
Food: 5
Service: 5
Food was delicious and atmosphere was great! We had a very friendly waitress named Jensen!! We will be back.
Atmosphere: 5
Food: 5
Service: 5
Steph was a VERY good hostess/waitress, very pleasant and social. She made our experience memorable.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Martín C. made the experience 10 times better! Very attentive and respectful.
Atmosphere: 5
Food: 5
Service: 5
The service was very good thanks Kennedy our waitress. She was very attentive and always had a smile on her face thank you Kennedy for making our valentine dinner special and fun.
Atmosphere: 5
Food: 5
Service: 5
This was our first time going to Cactus Jacks. We ordered to go and unfortunately had many food items left out of the order.
The to go server was on her personal cell phone when we picked up the food and she gave us the wrong order. She then ran out to our car to switch our food with the right order when she realized her mistake.
When we got home we were missing all the sides for our fajita order and some of the appetizers.
The managers were helpful and refunded the missing food. If we decide to try the restaurant again, it will not be through the to go side.
Service: 1
This was my family’s first time and it was a great experience. Our server, Ethaan, was amazing! He recommended the Cowboy Steaks, and they did not disappoint! He was so nice and made this an enjoyable night!
Atmosphere: 5
Food: 3
Service: 5
My family enjoyed our time here and we had the most awesome server in Ethaan.
Atmosphere: 5
Food: 5
Service: 5
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