I recently visited the Panera Bread location in Baytown. While I’m thankful that my food was prepared correctly, the overall experience was unfortunately affected by the conduct of the staff in the back-of-house area.
During my visit, there was loud and unprofessional language, including cursing, that was clearly audible to customers. This type of behavior reflects poorly on the brand and creates an uncomfortable environment. It also appeared that management was present but did not address or correct the situation, which was disappointing.
Additionally, I observed a staff member step outside to smoke and then return to handling food shortly afterward, which raised concerns regarding professionalism and food-handling standards.
Panera Bread is known for a welcoming atmosphere and high standards, and this particular location would benefit from additional management oversight, staff training, and overall attention. I hope this feedback is taken constructively, as this store has the potential to provide a much better customer experience.
Atmosphere: 3
Food: 5
Service: 1
Rayshell Threadgill
It’s extremely upsetting to come in on a chilly day wanting a bread bowl, only to see a whole cart full of them while being told at the counter that they’re “out.” Seriously? If you can’t sell them after a certain time, then change the menu or post a clear notice that bread bowls aren’t available after 12 PM.
It was 5:30 PM — prime dinner time — and this was incredibly frustrating. Honestly, I can see why no one is here.
Also with no one here the drink station should be more presentable.
Atmosphere: 1
Food: 2
Service: 2
Canan Tabur
The service was horrible the grilled cheese was disgusting. The bread was stale and they don’t have any soup and said they would t be making lunch time any. Service very bad too much slow personal no good chocolate croissant very bad and old no good
T Maiale
It is Wednesday,November 26 5:20pm Came in to order a salad and the cashier was nice and polite. Now the 2 lady's in the back where rude and very unprofessional talking to much mess about a person and they still treated me like I was the problem I didn't say nothing just got my brown bag and said thank you and walk away They just started laughing out loud. I am never coming back to this location I rather drive further away instead of dealing with this kind of attitude. They also threw the piece of bread in the bag just like that they did not bothered to place it in a small sack it is a side
Atmosphere: 1
Food: 1
Service: 1
Brenden Gory
Don’t go through the drive thru! This is the third time I’ve gone and every single time I get home I’m missing a soup and then charge me 75 dollars and then you call and they want me to bring all the food back when it’s 30 mins away. Used to love getting this when I didn’t feel well but I’ll be buying soup to make at home and save my money
Atmosphere: 1
Food: 1
Service: 1
Tim Arends
Absolutely horrible experience for the 2nd time. Both times they forget part of my order. When you call they are rude. No I’m not coming back. I live over 20 minutes away from you. I think some retraining or some new hires would be the best decision. STAY AWAY AT ALL COSTS
Atmosphere: 1
Food: 1
Service: 1
Channelle Glover
I love this place the beautiful always friendly black lady manager is everything ❤️, I can't remember her name right now, my apologies !!
Atmosphere: 5
Food: 5
Service: 5
Alonso Guzman
Usually always very empty. Food is always great
Atmosphere: 4
Food: 5
Service: 4
Nathan Nygaard
2nd time at this location. Each time the bagels are almost burned and smaller than we normally get at other locations. Won't be back as they are just not good.
Atmosphere: 3
Food: 1
Service: 3
C Molinar
Drive-thru said they were “out” of what I wanted. So I DoorDashed the same order… from the same parking lot. Guess what magically appeared? The item they were “out of.” When I asked, the girl smirked like she just won a championship in laziness. And the food-prep person? Wearing gloves… while holding her phone having a whole conversation with the other hand. I guess “food safety” is just a suggestion now. No wonder there are Paneras closing left & right, customer service clocked out before the staff did.
I'm so disappointed,the chili is $8, don't get it. The chili powder. This is the location on garth in Baytown... Over priced and can't cook
Atmosphere: 2
Food: 1
Service: 5
Natalie Marie
In the drive thru line, they told me wait to order…waited for 10min staring at the speaker and she didn’t say anything. That drive thru is so ridiculous and that unprofessional staff.
Guy Astree
I like this particular location because the people there are just very nice
Atmosphere: 5
Food: 5
Service: 5
Mallory newman
manager with the pretty dark red hair do, she’s so sweet and funny. very accommodating as well. order came out quick, hot, and tasty. definitely a step up from the leaders i’ve seen at this store🩷
I recently visited the Panera Bread location in Baytown. While I’m thankful that my food was prepared correctly, the overall experience was unfortunately affected by the conduct of the staff in the back-of-house area.
During my visit, there was loud and unprofessional language, including cursing, that was clearly audible to customers. This type of behavior reflects poorly on the brand and creates an uncomfortable environment. It also appeared that management was present but did not address or correct the situation, which was disappointing.
Additionally, I observed a staff member step outside to smoke and then return to handling food shortly afterward, which raised concerns regarding professionalism and food-handling standards.
Panera Bread is known for a welcoming atmosphere and high standards, and this particular location would benefit from additional management oversight, staff training, and overall attention. I hope this feedback is taken constructively, as this store has the potential to provide a much better customer experience.
Atmosphere: 3
Food: 5
Service: 1
It’s extremely upsetting to come in on a chilly day wanting a bread bowl, only to see a whole cart full of them while being told at the counter that they’re “out.” Seriously? If you can’t sell them after a certain time, then change the menu or post a clear notice that bread bowls aren’t available after 12 PM.
It was 5:30 PM — prime dinner time — and this was incredibly frustrating. Honestly, I can see why no one is here.
Also with no one here the drink station should be more presentable.
Atmosphere: 1
Food: 2
Service: 2
The service was horrible the grilled cheese was disgusting. The bread was stale and they don’t have any soup and said they would t be making lunch time any. Service very bad too much slow personal no good chocolate croissant very bad and old no good
It is Wednesday,November 26 5:20pm Came in to order a salad and the cashier was nice and polite. Now the 2 lady's in the back where rude and very unprofessional talking to much mess about a person and they still treated me like I was the problem I didn't say nothing just got my brown bag and said thank you and walk away They just started laughing out loud. I am never coming back to this location I rather drive further away instead of dealing with this kind of attitude. They also threw the piece of bread in the bag just like that they did not bothered to place it in a small sack it is a side
Atmosphere: 1
Food: 1
Service: 1
Don’t go through the drive thru! This is the third time I’ve gone and every single time I get home I’m missing a soup and then charge me 75 dollars and then you call and they want me to bring all the food back when it’s 30 mins away. Used to love getting this when I didn’t feel well but I’ll be buying soup to make at home and save my money
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible experience for the 2nd time. Both times they forget part of my order. When you call they are rude. No I’m not coming back. I live over 20 minutes away from you. I think some retraining or some new hires would be the best decision. STAY AWAY AT ALL COSTS
Atmosphere: 1
Food: 1
Service: 1
I love this place the beautiful always friendly black lady manager is everything ❤️, I can't remember her name right now, my apologies !!
Atmosphere: 5
Food: 5
Service: 5
Usually always very empty. Food is always great
Atmosphere: 4
Food: 5
Service: 4
2nd time at this location. Each time the bagels are almost burned and smaller than we normally get at other locations. Won't be back as they are just not good.
Atmosphere: 3
Food: 1
Service: 3
Drive-thru said they were “out” of what I wanted.
So I DoorDashed the same order… from the same parking lot. Guess what magically appeared?
The item they were “out of.”
When I asked, the girl smirked like she just won a championship in laziness.
And the food-prep person? Wearing gloves… while holding her phone having a whole conversation with the other hand.
I guess “food safety” is just a suggestion now.
No wonder there are Paneras closing left & right, customer service clocked out before the staff did.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Love this place! Green goddess is the best!
Atmosphere: 5
Food: 5
Service: 5
I'm so disappointed,the chili is $8, don't get it. The chili powder. This is the location on garth in Baytown... Over priced and can't cook
Atmosphere: 2
Food: 1
Service: 5
In the drive thru line, they told me wait to order…waited for 10min staring at the speaker and she didn’t say anything. That drive thru is so ridiculous and that unprofessional staff.
I like this particular location because the people there are just very nice
Atmosphere: 5
Food: 5
Service: 5
manager with the pretty dark red hair do, she’s so sweet and funny. very accommodating as well. order came out quick, hot, and tasty. definitely a step up from the leaders i’ve seen at this store🩷
Atmosphere: 5
Food: 5
Service: 5
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