I was notified by the app. My order was ready when I went inside. It was still being cooked so I had to wait for about five minutes, which was fine. I always check the pizza before I leave. I had asked for extra cheese, which was on there and extra sausage to me. It does not look like extra sausage and I asked the guy who made it. He says yes it was and I showed him and asked again I said are you sure this doesn’t look like extra sausage to me he says no it is. He wasn’t straight up rude, but he wasn’t pleasant either
Atmosphere: 2
Food: 3
Service: 2
Chris Howell
The worst Papa John’s that I ever been to I waited an hour for my food. I order two large pieces when I receive my order. It was the wrong piece so then I had to wait another 40 minutes because the associate didn’t want to give me a refund now I see why little Caesars is always packed
Steve Dalrymple
Total disrespectful manager. Refused to take an order at the counter. Said they were too busy for my business. Not such a big deal as the store was filthy, and they picked up stuff dropped on the floor and used it. Will not be getting my business!
Atmosphere: 1
Food: 1
Service: 1
kevin cooke
I walked in and ordered a pizza and other items. The male manager with the pink hair was extremely rude and cancelled my order because it was a “walk in” order and he wasn’t doing walk in orders. I took my business elsewhere.
Service: 1
Juan Chavez
Ordered heart pizza online, got there few minutes after Pizza was "Ready" only to be told itd be a few more min, which was fine....almost 10min later still waiting, the guy grabs one thats been sitting in other order and slides it on new box and hands it to me. TERRIBLE! Never again!
Atmosphere: 2
Food: 2
Service: 1
Michelle Westbury
Absolutely horrible service. Lucino who answered the phone was incredibly rude. I called twice. The first time he told me he didn’t have the order and I was calling the wrong store. I called back with the order number that he refused to take and all of the sudden he found my order. Mind you I order the 2 for $22 for delivery and he claimed it was ordered as carry out. He continued with the attitude by saying that he doesn’t have a driver anyway. He was rude when my husband went in to pick the order up that was now 2 hours old by this point. Terrible terrible customer service. Call to management and corporate tomorrow. So unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Mic Dob
The atmosphere was a little wonky but the food and service was pretty darn good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Richard “Old School Navigator” Dannemiller
Would not deliver
Kasper Dove
The guy working there was super nice. Appeared to be only him working at the time. Made the food perfect and even brought it out to us. That is some dedication.
Atmosphere: 5
Food: 5
Service: 5
Danny Garcia
I don't understand the negative reviews?? I order here 4 times a month and every time I pick up they get it right and everyone here is super friendly!!
Can forgive the delayed delivery, we understand if people call off. But the quality of the pizzas we received is unacceptable. No cheese or meat on half of one and the other was very overcooked, cheese burnt black. We probably won’t ever order from here again. Two months ago pizza was awesome! What happened Papa John’s Baytown?
Food: 1
Service: 1
Lidia Felix
The worst custumer service nasty nasty manager . Take for ever to bring your food and cold pizza
Atmosphere: 1
Food: 1
Service: 1
Arturo Chanax
Ive read other comments about the food being a coin flip but I've had good luck and my orders have always been good.
Only issue I've had is calling the store. It's near impossible to get ahold of anyone at the store unless you visit in person.
It's honestly not a good thing because you can't edit orders or cancel orders if the situation arises without calling the store. And since they don't pick up you can't do that.
I've only been able to get someone on the phone from the actual franchise to help.
Overall it's okay, food is Good never had a problem but make sure to place your order right or you may not be able to fix it since they don't answer phone calls.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheesesticks
Denicha
1st time ordering. They got tipped. Didn't ring door bell and didn't knock. Pizza sat on ground outside, so it's cold. Pizza toppings look like the pizza was thrown. Called 3 times to talk to the manager by pressing 5, and the phone kept hanging up. Will not order from here again
Atmosphere: 1
Food: 1
Service: 1
Nancy Cruz
They didn't want to give us the sale that tv is advertising. I had to show them the email.
I was notified by the app. My order was ready when I went inside. It was still being cooked so I had to wait for about five minutes, which was fine. I always check the pizza before I leave. I had asked for extra cheese, which was on there and extra sausage to me. It does not look like extra sausage and I asked the guy who made it. He says yes it was and I showed him and asked again I said are you sure this doesn’t look like extra sausage to me he says no it is. He wasn’t straight up rude, but he wasn’t pleasant either
Atmosphere: 2
Food: 3
Service: 2
The worst Papa John’s that I ever been to I waited an hour for my food. I order two large pieces when I receive my order. It was the wrong piece so then I had to wait another 40 minutes because the associate didn’t want to give me a refund now I see why little Caesars is always packed
Total disrespectful manager. Refused to take an order at the counter. Said they were too busy for my business. Not such a big deal as the store was filthy, and they picked up stuff dropped on the floor and used it. Will not be getting my business!
Atmosphere: 1
Food: 1
Service: 1
I walked in and ordered a pizza and other items. The male manager with the pink hair was extremely rude and cancelled my order because it was a “walk in” order and he wasn’t doing walk in orders. I took my business elsewhere.
Service: 1
Ordered heart pizza online, got there few minutes after Pizza was "Ready" only to be told itd be a few more min, which was fine....almost 10min later still waiting, the guy grabs one thats been sitting in other order and slides it on new box and hands it to me. TERRIBLE! Never again!
Atmosphere: 2
Food: 2
Service: 1
Absolutely horrible service. Lucino who answered the phone was incredibly rude. I called twice. The first time he told me he didn’t have the order and I was calling the wrong store. I called back with the order number that he refused to take and all of the sudden he found my order. Mind you I order the 2 for $22 for delivery and he claimed it was ordered as carry out. He continued with the attitude by saying that he doesn’t have a driver anyway. He was rude when my husband went in to pick the order up that was now 2 hours old by this point. Terrible terrible customer service. Call to management and corporate tomorrow. So unprofessional.
Atmosphere: 1
Food: 1
Service: 1
The atmosphere was a little wonky but the food and service was pretty darn good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Would not deliver
The guy working there was super nice. Appeared to be only him working at the time. Made the food perfect and even brought it out to us. That is some dedication.
Atmosphere: 5
Food: 5
Service: 5
I don't understand the negative reviews?? I order here 4 times a month and every time I pick up they get it right and everyone here is super friendly!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Can forgive the delayed delivery, we understand if people call off. But the quality of the pizzas we received is unacceptable. No cheese or meat on half of one and the other was very overcooked, cheese burnt black. We probably won’t ever order from here again. Two months ago pizza was awesome! What happened Papa John’s Baytown?
Food: 1
Service: 1
The worst custumer service nasty nasty manager . Take for ever to bring your food and cold pizza
Atmosphere: 1
Food: 1
Service: 1
Ive read other comments about the food being a coin flip but I've had good luck and my orders have always been good.
Only issue I've had is calling the store. It's near impossible to get ahold of anyone at the store unless you visit in person.
It's honestly not a good thing because you can't edit orders or cancel orders if the situation arises without calling the store. And since they don't pick up you can't do that.
I've only been able to get someone on the phone from the actual franchise to help.
Overall it's okay, food is Good never had a problem but make sure to place your order right or you may not be able to fix it since they don't answer phone calls.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheesesticks
1st time ordering. They got tipped. Didn't ring door bell and didn't knock. Pizza sat on ground outside, so it's cold. Pizza toppings look like the pizza was thrown. Called 3 times to talk to the manager by pressing 5, and the phone kept hanging up. Will not order from here again
Atmosphere: 1
Food: 1
Service: 1
They didn't want to give us the sale that tv is advertising. I had to show them the email.
Atmosphere: 2
Food: 5
Service: 2
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