I ordered the onion rings and didn't mind so much that I received 1 in. fried onion bits, but my wife's blackened footlong coney was truly un-paletable. We stopped going to Sonic in Baytown in 2023 when the teenaged night manager at the I-10 and Garth location lied and said that he had sent out my footlong coney with our order, and he had not. Fortunately it only appears to the Baytown Sonics
Atmosphere: 5
Food: 1
Service: 3
Parus Vang
Terrible customer service I had to repeat my order 5 times I was sitting at the speaking for a while and they still got my order wrong when I got to the window I had only ordered a drink and a side
Atmosphere: 1
Food: 1
Service: 1
katija Ali
Best cheesecake milkshake
Atmosphere: 5
Food: 4
Service: 5
Isiah Reyes
They rude, came to order food and the lady at the window wouldn’t let me speak and cussed me out through the window which was both childish and carrying herself with unprofessionally. If you don’t like your job find a different one. Simple.
Sucks because sonic does have good food just I guess they hire the wrong people.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Garrison
I'm leaving this review knowing nothing will be done about it but here we go... Saturday 950pm we try to order at a stall but no one would answer and as we're waiting the manager ( 5'7 long black braids) gets into her car and drives away so we go to the drive thru have too repeat the order 3 times to assume they have it right only to get to the widow they charge my card give me the receipt and it was not our order and was way over charged so we honk and tell them they have charged us wrong but the boy couldn't seem to figure it out but then after going back and forth to what I assume was the office says ok give me your card again (we think we're getting a refund) he then says no she already refunded you I'm charging you again but for your order... mind you I've not given them the card to put the refund on and they've not given me a receipt showing I was refunded! So I start telling him no no no don't give me my card back your not charging me again until I see something saying I was refunded he still does not give my card back but goes and gets a lady who says I can take a picture of the receipt but I can't have it.... so I take a picture of it and then the boy asks for my card (that he still has as he hasn't given back even though I've asked several times for my card back) then finds it and charges me again anyway, I'm furious by now and told them to give me my card and my food I want to leave, then the manager arrives back to the store again and comes to the windrow doesn't speak to us at all(she should have at the very least apologized) but instead shoves, literally the card and receipt at my husband slams the widow shut more time is passing she then opens the windows shoves the wadded up bag at him and slams the windrow again and stairs at us!!!!! I can not believe they let someone like this manage their restaurant she was so very rude and that's being as polite as I can be, can't tell you their names as not one of them had name tags on but she was the only one wearing a different shirt and with long black braids, on top of being treated terribly and charged twice the food was awful we didn't get syrup or ranch and everything I have said can be seen on cctv but after reading the other reviews I have no doubt nothing will come of this and I'll be calling cooperate first thing in the morning to at least get my money refunded and my meal replaced as I have and will keep all of the under cooked food to return it when there is a ACTUAL MANAGER on duty because they're obviously very desperate and/ or this girl works for nothing to allow her to deal with their staff and customers!!! I don't know what's worse being robbed or treated so badly by someone with so little self worth!!!
Atmosphere: 1
Food: 1
Service: 1
Nathan Russell
Tried picking up an order eats order at 6am waited 20 minutes for 2 drinks bc the lady doesn't speak 1 word of English insane
Atmosphere: 1
Food: 1
Service: 1
Champ's Girl
Waited 30 minutes. Food never came. I had to just walk up to the main entrance to get a refund. The employees were nice and apologize. I just wanted my refund. I waisted 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Flapping Walrus
Came at 12 am and store was closed. Everyone I try and come for a late snack, y’all are constantly closed when it says you’re open until 1am
Service: 1
T L
The place was very ran down. It took a few times of pulling in and having to relocate because the stall computer was down into many of them. I ordered and the food was delivered pretty quickly. The problem was that the food tasted like it had been sitting for a while or maybe it was cooked in old grease. The chili-cheese tots were handed to me straight up and down so when I went to pull the sleeve off to eat them, it had all went to the back and had to use the sleeve to push it down so I could eat it. The fries were cold and just didn’t taste very good. Most of them got thrown away.
Atmosphere: 2
Food: 1
Service: 1
A L E X RIVERA
Got there at 12 since it closes at 1 tried to start a order and nothing, I thought the screen was maybe broken therefore I switched spots when i pressed the button it said to hold and they never got back to me. Waisted a total of 40 minutes there, sign said it was still open.
Way to expensive for shitty service, ask for mustard to be added and they didn't add . Barely put mayo and ketchup on it..
Atmosphere: 1
Food: 1
Service: 1
Dora Cruz
They gave me a reheated cheeseburger that's one of the most nastiest cheeseburger I have eaten and I threw it away right there in the parking lot to see if the birds would eat it one of the workers had a hot dog under her armpits that is nasty no more eating in that
Atmosphere: 1
Food: 1
Service: 1
Vantrice Roach
Food is trash a chili dog with no chili , wrong drinks , wrong burger waited forever to get food asked for a receipt never got it no effort in pairing the food I will never be coming back
Food: 1
Service: 1
Ruby Hernandez
Very good service, fast food delivery
Sarah Nieto
Food was cold they took forever and I just ordered cheese stick and a Chilli dog
I ordered the onion rings and didn't mind so much that I received 1 in. fried onion bits, but my wife's blackened footlong coney was truly un-paletable. We stopped going to Sonic in Baytown in 2023 when the teenaged night manager at the I-10 and Garth location lied and said that he had sent out my footlong coney with our order, and he had not. Fortunately it only appears to the Baytown Sonics
Atmosphere: 5
Food: 1
Service: 3
Terrible customer service I had to repeat my order 5 times I was sitting at the speaking for a while and they still got my order wrong when I got to the window I had only ordered a drink and a side
Atmosphere: 1
Food: 1
Service: 1
Best cheesecake milkshake
Atmosphere: 5
Food: 4
Service: 5
They rude, came to order food and the lady at the window wouldn’t let me speak and cussed me out through the window which was both childish and carrying herself with unprofessionally. If you don’t like your job find a different one. Simple.
Sucks because sonic does have good food just I guess they hire the wrong people.
Atmosphere: 1
Food: 1
Service: 1
I'm leaving this review knowing nothing will be done about it but here we go... Saturday 950pm we try to order at a stall but no one would answer and as we're waiting the manager ( 5'7 long black braids) gets into her car and drives away so we go to the drive thru have too repeat the order 3 times to assume they have it right only to get to the widow they charge my card give me the receipt and it was not our order and was way over charged so we honk and tell them they have charged us wrong but the boy couldn't seem to figure it out but then after going back and forth to what I assume was the office says ok give me your card again (we think we're getting a refund) he then says no she already refunded you I'm charging you again but for your order... mind you I've not given them the card to put the refund on and they've not given me a receipt showing I was refunded! So I start telling him no no no don't give me my card back your not charging me again until I see something saying I was refunded he still does not give my card back but goes and gets a lady who says I can take a picture of the receipt but I can't have it.... so I take a picture of it and then the boy asks for my card (that he still has as he hasn't given back even though I've asked several times for my card back) then finds it and charges me again anyway, I'm furious by now and told them to give me my card and my food I want to leave, then the manager arrives back to the store again and comes to the windrow doesn't speak to us at all(she should have at the very least apologized) but instead shoves, literally the card and receipt at my husband slams the widow shut more time is passing she then opens the windows shoves the wadded up bag at him and slams the windrow again and stairs at us!!!!! I can not believe they let someone like this manage their restaurant she was so very rude and that's being as polite as I can be, can't tell you their names as not one of them had name tags on but she was the only one wearing a different shirt and with long black braids, on top of being treated terribly and charged twice the food was awful we didn't get syrup or ranch and everything I have said can be seen on cctv but after reading the other reviews I have no doubt nothing will come of this and I'll be calling cooperate first thing in the morning to at least get my money refunded and my meal replaced as I have and will keep all of the under cooked food to return it when there is a ACTUAL MANAGER on duty because they're obviously very desperate and/ or this girl works for nothing to allow her to deal with their staff and customers!!! I don't know what's worse being robbed or treated so badly by someone with so little self worth!!!
Atmosphere: 1
Food: 1
Service: 1
Tried picking up an order eats order at 6am waited 20 minutes for 2 drinks bc the lady doesn't speak 1 word of English insane
Atmosphere: 1
Food: 1
Service: 1
Waited 30 minutes. Food never came. I had to just walk up to the main entrance to get a refund. The employees were nice and apologize. I just wanted my refund. I waisted 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Came at 12 am and store was closed. Everyone I try and come for a late snack, y’all are constantly closed when it says you’re open until 1am
Service: 1
The place was very ran down. It took a few times of pulling in and having to relocate because the stall computer was down into many of them. I ordered and the food was delivered pretty quickly. The problem was that the food tasted like it had been sitting for a while or maybe it was cooked in old grease. The chili-cheese tots were handed to me straight up and down so when I went to pull the sleeve off to eat them, it had all went to the back and had to use the sleeve to push it down so I could eat it. The fries were cold and just didn’t taste very good. Most of them got thrown away.
Atmosphere: 2
Food: 1
Service: 1
Got there at 12 since it closes at 1 tried to start a order and nothing, I thought the screen was maybe broken therefore I switched spots when i pressed the button it said to hold and they never got back to me. Waisted a total of 40 minutes there, sign said it was still open.
Service: 1
Restaurantji Recommends
Way to expensive for shitty service, ask for mustard to be added and they didn't add . Barely put mayo and ketchup on it..
Atmosphere: 1
Food: 1
Service: 1
They gave me a reheated cheeseburger that's one of the most nastiest cheeseburger I have eaten and I threw it away right there in the parking lot to see if the birds would eat it one of the workers had a hot dog under her armpits that is nasty no more eating in that
Atmosphere: 1
Food: 1
Service: 1
Food is trash a chili dog with no chili , wrong drinks , wrong burger waited forever to get food asked for a receipt never got it no effort in pairing the food I will never be coming back
Food: 1
Service: 1
Very good service, fast food delivery
Food was cold they took forever and I just ordered cheese stick and a Chilli dog
Atmosphere: 1
Food: 1
Service: 1
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