RUDE CUSTOMER SERVICE MADE US FEEL UNWELCOME AND FOOD WASN'T ALL THAT GREAT TO BRAG ABOUT....
Atmosphere: 1
Food: 2
Service: 1
Tiffany Kammer
I have been an avid sonic goer for years. And this Sonic hit my top 5 for customer service. I only had one method of payment which they did not accept but worked with me to find a solution which took a min on my side and she did not rush me make me feel rushed that she was being inconvenienced like I know it was. So thank you so much for making my sad day a bit brighter!!
Atmosphere: 5
Food: 5
Service: 5
Sal
Sonic is Sonic
Atmosphere: 5
Food: 5
Service: 5
Snakewrangler
hadn't been to a Sonic in a long time....now I know why. The fries were cold. My burger had so much grease that when I tried to eat it, I had to lean over the paper to keep it from dripping all over the place. Even with that the puddle of grease ran off the paper.
Kathy O
Mozzarella sticks were cold like they were sitting there for awhile. ( which they probably were because we waited awhile for just Mozzarella sticks and a drink.
Atmosphere: 2
Food: 1
Service: 2
Jess Mouton
Don’t go to this location the people here is or blind or i don’t know if they are playing pranks on you or what! We ordered a plain hotdog and it was literally swimming in ketchup, the lady that bring our order was trying to apologize for the whole situation, there was another mistake, Just do yourself a huge favor and avoid this.
Food: 1
J R
Very rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
Ehrhart
We had Ivan helped us and he was so nice to us and provided us with great service. Thank you Ivan!
Atmosphere: 5
Food: 5
Service: 5
Rob Brown
Generally speaking, Sonic has fast service and the food is good. Today’s visit left a lot to be desired. We placed an online order that was supposed to be ready at 2:47 pm, and the food wasn’t ready until after 3 pm.
Don't get a large blast the topping was just on the top most of the blast was just ice cream and I had paid for peanut butter to be added and it wasn't... don't waste your money. Just go get a gallon from the store . I basically over paid for plain vanilla ice cream
Food: 1
Randol Stephens
This is the second time I've ordered from this sonic within the 2 years I've been in Baytown. Everything appears fine but when I bite into my double cheeseburger the meat is lukewarm. There's no searing on it like it ever touched a grill, doesn't taste seasoned at all. The tater tots are unevenly cooked, there were a couple that were okay and then the majority were light in color, and then a few were refrigerator cold on the inside. I won't order here again. Also we put the order in around 8:00 pm, it was also the evening crew the last time I had poor quality food from here.
Food: 1
James Thomas
very nasty tasting food, had to through it away, we will never go back. This happened in Highlands Tx.
Atmosphere: 1
Food: 1
Service: 1
Sunshine King
Where do I start!! 1st go up to order.. the girl comes out and said that that parking spot is broken. (Maybe hang a sign?!) 2nd paid using a card. Then they said “it didn’t go thru”. So had to pay again.. I’m about to check my bank to see if I got charges twice 3…. Chili dog.. chili was outside of the dog! No fork. NO NAPKINS!!! What food establishment has zero napkins! 4.. chicken sandwich that suppose to have lettuce, tomato, and Mayo. Now this one!! I never had a bad experience with any Sonic in the many years I choose to eat at. Ugh! We will NEVER be back
Atmosphere: 3
Food: 2
Service: 1
Tomecha Edwards
I’m not the one to have time to complain about things. But this has happen to me more than once at this location. First of all you have to remember which stall is working because half of them are down. On this occasion half of the workers were outside sitting at the picnic tables laughing, eating so u pull up of course to a stall not working, so I bag up go to a working stall. This is at 11:30 am I buzz the red button wait a few minutes, nothing… they are still visible outside at the table. I buzz the red button again nothing. I see a few worker’s coming outside going to a car parked at the stall by the front door I’m looking to see if they are bring them their order NO!!!! They are visiting with these people and not answering the speaker. So I pull up and say ma’am are you guys open she’s like yes we are. I said well no one is answering the speaker and I just drove off. I hate poor customer service especially when this location Looked fully staffed and it’s lacking service. Must be nice to get paid doing NOTHING!!
RUDE CUSTOMER SERVICE MADE US FEEL UNWELCOME AND FOOD WASN'T ALL THAT GREAT TO BRAG ABOUT....
Atmosphere: 1
Food: 2
Service: 1
I have been an avid sonic goer for years. And this Sonic hit my top 5 for customer service. I only had one method of payment which they did not accept but worked with me to find a solution which took a min on my side and she did not rush me make me feel rushed that she was being inconvenienced like I know it was. So thank you so much for making my sad day a bit brighter!!
Atmosphere: 5
Food: 5
Service: 5
Sonic is Sonic
Atmosphere: 5
Food: 5
Service: 5
hadn't been to a Sonic in a long time....now I know why. The fries were cold. My burger had so much grease that when I tried to eat it, I had to lean over the paper to keep it from dripping all over the place. Even with that the puddle of grease ran off the paper.
Mozzarella sticks were cold like they were sitting there for awhile. ( which they probably were because we waited awhile for just Mozzarella sticks and a drink.
Atmosphere: 2
Food: 1
Service: 2
Don’t go to this location the people here is or blind or i don’t know if they are playing pranks on you or what! We ordered a plain hotdog and it was literally swimming in ketchup, the lady that bring our order was trying to apologize for the whole situation, there was another mistake, Just do yourself a huge favor and avoid this.
Food: 1
Very rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
We had Ivan helped us and he was so nice to us and provided us with great service. Thank you Ivan!
Atmosphere: 5
Food: 5
Service: 5
Generally speaking, Sonic has fast service and the food is good. Today’s visit left a lot to be desired. We placed an online order that was supposed to be ready at 2:47 pm, and the food wasn’t ready until after 3 pm.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Tater Tots, Burger
Great morning crew.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Restaurantji Recommends
Don't get a large blast the topping was just on the top most of the blast was just ice cream and I had paid for peanut butter to be added and it wasn't... don't waste your money. Just go get a gallon from the store . I basically over paid for plain vanilla ice cream
Food: 1
This is the second time I've ordered from this sonic within the 2 years I've been in Baytown. Everything appears fine but when I bite into my double cheeseburger the meat is lukewarm. There's no searing on it like it ever touched a grill, doesn't taste seasoned at all. The tater tots are unevenly cooked, there were a couple that were okay and then the majority were light in color, and then a few were refrigerator cold on the inside. I won't order here again. Also we put the order in around 8:00 pm, it was also the evening crew the last time I had poor quality food from here.
Food: 1
very nasty tasting food, had to through it away, we will never go back. This happened in Highlands Tx.
Atmosphere: 1
Food: 1
Service: 1
Where do I start!!
1st go up to order.. the girl comes out and said that that parking spot is broken. (Maybe hang a sign?!)
2nd paid using a card. Then they said “it didn’t go thru”. So had to pay again.. I’m about to check my bank to see if I got charges twice
3…. Chili dog.. chili was outside of the dog! No fork. NO NAPKINS!!! What food establishment has zero napkins!
4.. chicken sandwich that suppose to have lettuce, tomato, and Mayo. Now this one!!
I never had a bad experience with any Sonic in the many years I choose to eat at. Ugh! We will NEVER be back
Atmosphere: 3
Food: 2
Service: 1
I’m not the one to have time to complain about things. But this has happen to me more than once at this location. First of all you have to remember which stall is working because half of them are down. On this occasion half of the workers were outside sitting at the picnic tables laughing, eating so u pull up of course to a stall not working, so I bag up go to a working stall. This is at 11:30 am I buzz the red button wait a few minutes, nothing… they are still visible outside at the table. I buzz the red button again nothing. I see a few worker’s coming outside going to a car parked at the stall by the front door I’m looking to see if they are bring them their order NO!!!! They are visiting with these people and not answering the speaker. So I pull up and say ma’am are you guys open she’s like yes we are. I said well no one is answering the speaker and I just drove off. I hate poor customer service especially when this location Looked fully staffed and it’s lacking service. Must be nice to get paid doing NOTHING!!
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