My girls and I had a great experience when we visited this location. It was very cute and clean. The staff were exceptional friendly and efficient. We would go back and definitely recommend!
Raquel
The staff was pretty cool and patient with what we wanted. The place alone has a cool vibe and the drinks are freaking awesome! Got a strawberry smoothie with strawberry boba and a Hokkaido smoothie with brown sugar boba. The vibe of the place was pretty cool!
tala vou
I had a great experience at Tea City in Baytown! The staff was super friendly and helpful, which made my visit really nice. The tea was tasty, and they have lots of flavors to pick from. The place was clean and cozy, perfect for hanging out or just taking a break. I'll definitely be going back
Josolyn Rodriquez
As a business owner, customer service and professionalism matter, especially when addressing concerns. Unfortunately, this situation was not handled correctly from the start. When my daughter realized she had left her punch card, she did the right thing by calling to inquire about it. Instead of receiving basic assistance, she was met with dismissiveness and excuses.
The employee she spoke with did not communicate clearly or offer a solution. Instead, they stated that there was “no way to tell which punch card was hers” and that “they throw them away.” If that’s what she was told, why would she come back for something that was allegedly discarded? Now, the owner is responding with a different version of the story, saying the card was left on the counter or register. Had that been communicated correctly, this wouldn’t even be an issue.
At the end of the day, this is not about the punch card—it’s about how customers are treated. Instead of making excuses, a sincere apology and better communication could have easily resolved this. But based on this poor experience and lack of professionalism, my daughter and I will no longer be supporting this establishment.
Jaelyn Sherman
10/10 customer service and lovely staff! Would go again ❤️
Trina Sanchez
One of my favorite spots! I love the friendly atmosphere and smiling faces. 10/10 will be back!!!
AmaniM.
Can't get enough.
sol
Would not recommend to anyone in the Baytown area. Was automatically treated with disrespect by a white female employee with glasses. Not sure of her name, but she was larger than her coworkers. It would be wise to have customers only input their orders at the kiosk going forward if this is the treatment customers will receive. Her attitude was unwarranted and came out of nowhere. I do not see this place lasting with this sort of treatment. I’m noticing a trend with these new 5 star reviews mentioning the “amazing customer service” after a couple of bad reviews were made about the same individual in my review. Don’t fall for false reviews people.
John
Amazing customer service and tea! Highly recommend!!
Juan O
there will always be consequences to the actions you make in life. it doesn’t take much to be kind especially if you’re being paid to do so. I hope you learned your lesson from this situation.
Absolutely love this place! The employees are so friendly and my order is always just perfect! I had a sunset fruit tea with mango boba! I highly recommend it to everyone! ❤️
Clint Wilson
Great service and the Vietnamese coffee might be the best drink there 100/10
Jennifer Garcia
Excellent customer service and the recommendation for coffee vanilla was just right. I highly recommend.
abigail c
this has always been one of my favorite boba places until today. this worker had an attitude from the moment we started ordering. to the owners: i would highly advise you fire this worker because she has already negatively affected your business from our experience.
My girls and I had a great experience when we visited this location. It was very cute and clean. The staff were exceptional friendly and efficient. We would go back and definitely recommend!
The staff was pretty cool and patient with what we wanted. The place alone has a cool vibe and the drinks are freaking awesome! Got a strawberry smoothie with strawberry boba and a Hokkaido smoothie with brown sugar boba. The vibe of the place was pretty cool!
I had a great experience at Tea City in Baytown! The staff was super friendly and helpful, which made my visit really nice. The tea was tasty, and they have lots of flavors to pick from. The place was clean and cozy, perfect for hanging out or just taking a break. I'll definitely be going back
As a business owner, customer service and professionalism matter, especially when addressing concerns. Unfortunately, this situation was not handled correctly from the start. When my daughter realized she had left her punch card, she did the right thing by calling to inquire about it. Instead of receiving basic assistance, she was met with dismissiveness and excuses.
The employee she spoke with did not communicate clearly or offer a solution. Instead, they stated that there was “no way to tell which punch card was hers” and that “they throw them away.” If that’s what she was told, why would she come back for something that was allegedly discarded? Now, the owner is responding with a different version of the story, saying the card was left on the counter or register. Had that been communicated correctly, this wouldn’t even be an issue.
At the end of the day, this is not about the punch card—it’s about how customers are treated. Instead of making excuses, a sincere apology and better communication could have easily resolved this. But based on this poor experience and lack of professionalism, my daughter and I will no longer be supporting this establishment.
10/10 customer service and lovely staff! Would go again ❤️
One of my favorite spots! I love the friendly atmosphere and smiling faces. 10/10 will be back!!!
Can't get enough.
Would not recommend to anyone in the Baytown area. Was automatically treated with disrespect by a white female employee with glasses. Not sure of her name, but she was larger than her coworkers. It would be wise to have customers only input their orders at the kiosk going forward if this is the treatment customers will receive. Her attitude was unwarranted and came out of nowhere. I do not see this place lasting with this sort of treatment. I’m noticing a trend with these new 5 star reviews mentioning the “amazing customer service” after a couple of bad reviews were made about the same individual in my review. Don’t fall for false reviews people.
Amazing customer service and tea! Highly recommend!!
there will always be consequences to the actions you make in life. it doesn’t take much to be kind especially if you’re being paid to do so. I hope you learned your lesson from this situation.
Restaurantji Recommends
Amazing service love all the girls there
Absolutely love this place! The employees are so friendly and my order is always just perfect! I had a sunset fruit tea with mango boba! I highly recommend it to everyone! ❤️
Great service and the Vietnamese coffee might be the best drink there 100/10
Excellent customer service and the recommendation for coffee vanilla was just right. I highly recommend.
this has always been one of my favorite boba places until today. this worker had an attitude from the moment we started ordering. to the owners: i would highly advise you fire this worker because she has already negatively affected your business from our experience.
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