I give 2 stars for service just because everyone was friendly except the waitress. The waitress barely waited on us, and she kept walking by without acknowledging our cups were empty! Our steak is always undercooked the first time at any texas roadhouse we go to, but we have come to terms to just send it back, and it's usually ok when it comes back out! Overall, I would recommend, but the waitress we had here was almost non-existent!
What a disappointment, very bad service. I sent birthday greetings twice and they never arrived. This Texas cannot be compared to the others. Very bad.
Service: 1
Madelyn Latiolais
Came here for my rehearsal dinner for my wedding and it was a disaster. Food took 1.75 hours to come out which was a mistake by the kitchen due to someone accidentally canceling it and the server apparently never checked on it so they finally got it reinput into the kitchen and then food came out wrong. On top of that, they nickle and dimed us for cheese on our potatoes and then when we talked to the manager with a $200+ order, he decided to be merciful and took off $30.
Atmosphere: 1
Food: 1
Service: 1
Ellis Hubbard
Good overall. Would have liked a lot more tequila in my margarita but overall was a good eating experience
Atmosphere: 4
Food: 4
Service: 5
Bobby Skarpa
This was the absolute worst looking steak I have ever had. I even asked if they could sear it but this is how it came back. It looks as if it was boiled or cooked from one huge chunk of meat then a slice taken off. First time that a steak has made me nauseous just by looking. Taking it home for the dogs. That was $25 wasted. The sides was perfect and my stepdad’s steak was good and looked good. Mine however was not. Oh and there was a spot on the side/top whatever you wanna call it it that was hard as a rock. It’s the nasty discolored part toward the top but the sauce.
Atmosphere: 5
Food: 1
Service: 4
Qu Leblanc
Waited 40 minutes for a dozen of Rolls after being told 10-15 minutes. I finally get my rolls after constantly asking what’s taking so long so I finally go to pay “ Server Retail 4 at 10:13pm” was very unprofessional I handed her my money and she asked if I needed change and I said yes. After she Rung me up she put my money and my receipt on the counter instead of in my hand like I gave it to her Smh Very unprofessional. Not sure if she was upset about a tip but that service did not deserve at tip
Atmosphere: 1
Food: 4
Service: 1
viviana najar
Extremely disappointed in my meal having no dipping sauces at all when i have fries and tenders not even one is crazy ruined my meal cold and dry
Atmosphere: 1
Food: 1
Service: 3
Deborah Troche
Sadly I just went but the staff at to go was not helpful at all 😔 I came on vacation and was very disappointed today Christmas Eve!
Service: 1
Panda
Food was good. Everything we ordered was commonplace, so you could pretty much get it anywhere else, but the baked sweet potato was a good seller and the blooming onion (which had already been devoured 😅) The chicken however, was delectably moist! Even though every place should strive to cook chicken perfectly, sad that has to be said, the cooks here at Roadhouse did it right, I'm so proud! I usually avoid chicken at any non-fast food restaurant because everyone seems to dry it out 😑
Service was NOT on par though. They weren't even that busy, but 2 different people forgot THREE times to bring us more bread after we asked them & they asked us. Also, our server Jaden was annoying. It felt like he was trying to rush us (maybe his shift was about to end?), but it ruined my meal. Once our entrees arrived, I think he hounded us 3-4 times about considering their gift card options. We weren't even HALFWAY through eating. My roommate finished before me because he gets fuller faster, so i was still enjoying my food when Jaden kept trying to talk to us, even though he forgot our bread twice 😒 my roommate and I had a rough week and we both definitely wanted to enjoy a little comfort food, since I'm the only one who knows how to cook at home ☠ but Jaden's incessant interruptions just gave me anxiety and made me feel on edge.
Hmmm, everyone we saw on the waitstaff seemed fairly young (20-35), and idk who the woman was that asked about our meal. Maybe the floor manager or a trainee? 🤷♀️ she seemed too dressed down & more casual than anyone else; tbh she looked like a busser. Point being, not trying to sound ageist but this was ONE experience were everyone seemed inexperienced and inadequate in regards to hospitality. Although, I think the "ageist" concept came up because i told my roommate, "they probably thought we were just a couple of kids so they didnt take us seriously. I hate when people do that to us. As a woman, I read too much into everything, so I try not to entertain every wild thought. . .but, that's probably what happened."
my roommate and are 32 and 34. And we both look 14 bcuz we're 4'11 and 5'2, both at 110lbs, and our faces look REALLY young. He dresses in sweats constantly and that day I was layered in jackets and a mask because of severe sinus allergies, and my hairbun was sloppy/wild (which roommate didnt tell me about and I didnt noticed until we got home 😑)
And like I said, It's a thought that never comes to mind because I know my age, but some situations remind me of what other people see when I'm out in public, and im disheartened by how extremely unprofessional some people are when they assume at a glance and then proceed to disregard you.
I should've insisted we'd eaten at the location in Friendswood; chances are service wouldve been better there because of the demographic, and I dont normally say that.
Overall, food is good, but the service definitely ruins the appetite. I wouldnt risk coming back here again.
The steak was so hard no flavor I don't understand how people can say they have the best steaks they don't trust me we told the waiter that it was not good and she said sorry and we ordered the most expensive one so no thank you no more going back and that's my honest opinion
Atmosphere: 5
Food: 1
Service: 2
Stephanie Rushing
Every time we come here they seem to be struggling. The drive up pick up left me sitting there for 45 minutes. I was about to leave and I asked one of the girls why they hadn't brought our food and then it was bad. They gave us a free meal which came out completely wrong. Same thing for a free meal. But the food was bad again. Fatty filet????? I think they are too busy for their own good. I guess I'm going to have to go out back. ... To find edible food.
Atmosphere: 4
Food: 1
Service: 2
Shea Williams
Steak was a good choice
Atmosphere: 4
Food: 4
Service: 4
Daniel Flores
We ordered a family pack to go. My husband and I ate the salad, when he was eating he realized the tomatoes had mold. He has a stomach infection the next day.
Atmosphere: 1
Food: 1
Service: 1
Mex Production
When we arrived, we asked if they had peanuts, and they said no, that was one of the reasons we used to go. After we got sat and got our food, the food came out super salty. My mom sent her burger back, and the second time, it came out better. I ordered a fort worth ribeeye medium, and I got it rare . My sister ordered medium, and she got it med well. We told our server, and she said it all depends on who's in the back cooking. My mind was blown away since I thought it was a steak house, and they should know what they are doing. I am posting the picture of the steak, and ya, tell me if it is medium. Service was horrible she dissappear and seemed like she did not want to be there...
Its ight
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Texas Roadhouse Bread Roll
I give 2 stars for service just because everyone was friendly except the waitress. The waitress barely waited on us, and she kept walking by without acknowledging our cups were empty! Our steak is always undercooked the first time at any texas roadhouse we go to, but we have come to terms to just send it back, and it's usually ok when it comes back out! Overall, I would recommend, but the waitress we had here was almost non-existent!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheese Fries Loaded Fries, Texas Roadhouse Bread Roll, House Salad
What a disappointment, very bad service. I sent birthday greetings twice and they never arrived. This Texas cannot be compared to the others. Very bad.
Service: 1
Came here for my rehearsal dinner for my wedding and it was a disaster. Food took 1.75 hours to come out which was a mistake by the kitchen due to someone accidentally canceling it and the server apparently never checked on it so they finally got it reinput into the kitchen and then food came out wrong. On top of that, they nickle and dimed us for cheese on our potatoes and then when we talked to the manager with a $200+ order, he decided to be merciful and took off $30.
Atmosphere: 1
Food: 1
Service: 1
Good overall. Would have liked a lot more tequila in my margarita but overall was a good eating experience
Atmosphere: 4
Food: 4
Service: 5
This was the absolute worst looking steak I have ever had. I even asked if they could sear it but this is how it came back. It looks as if it was boiled or cooked from one huge chunk of meat then a slice taken off. First time that a steak has made me nauseous just by looking. Taking it home for the dogs. That was $25 wasted. The sides was perfect and my stepdad’s steak was good and looked good. Mine however was not. Oh and there was a spot on the side/top whatever you wanna call it it that was hard as a rock. It’s the nasty discolored part toward the top but the sauce.
Atmosphere: 5
Food: 1
Service: 4
Waited 40 minutes for a dozen of Rolls after being told 10-15 minutes. I finally get my rolls after constantly asking what’s taking so long so I finally go to pay “ Server Retail 4 at 10:13pm” was very unprofessional I handed her my money and she asked if I needed change and I said yes. After she Rung me up she put my money and my receipt on the counter instead of in my hand like I gave it to her Smh Very unprofessional. Not sure if she was upset about a tip but that service did not deserve at tip
Atmosphere: 1
Food: 4
Service: 1
Extremely disappointed in my meal having no dipping sauces at all when i have fries and tenders not even one is crazy ruined my meal cold and dry
Atmosphere: 1
Food: 1
Service: 3
Sadly I just went but the staff at to go was not helpful at all 😔 I came on vacation and was very disappointed today Christmas Eve!
Service: 1
Food was good. Everything we ordered was commonplace, so you could pretty much get it anywhere else, but the baked sweet potato was a good seller and the blooming onion (which had already been devoured 😅)
The chicken however, was delectably moist! Even though every place should strive to cook chicken perfectly, sad that has to be said, the cooks here at Roadhouse did it right, I'm so proud! I usually avoid chicken at any non-fast food restaurant because everyone seems to dry it out 😑
Service was NOT on par though. They weren't even that busy, but 2 different people forgot THREE times to bring us more bread after we asked them & they asked us.
Also, our server Jaden was annoying. It felt like he was trying to rush us (maybe his shift was about to end?), but it ruined my meal. Once our entrees arrived, I think he hounded us 3-4 times about considering their gift card options. We weren't even HALFWAY through eating. My roommate finished before me because he gets fuller faster, so i was still enjoying my food when Jaden kept trying to talk to us, even though he forgot our bread twice 😒 my roommate and I had a rough week and we both definitely wanted to enjoy a little comfort food, since I'm the only one who knows how to cook at home ☠ but Jaden's incessant interruptions just gave me anxiety and made me feel on edge.
Hmmm, everyone we saw on the waitstaff seemed fairly young (20-35), and idk who the woman was that asked about our meal. Maybe the floor manager or a trainee? 🤷♀️ she seemed too dressed down & more casual than anyone else; tbh she looked like a busser. Point being, not trying to sound ageist but this was ONE experience were everyone seemed inexperienced and inadequate in regards to hospitality.
Although, I think the "ageist" concept came up because i told my roommate, "they probably thought we were just a couple of kids so they didnt take us seriously. I hate when people do that to us. As a woman, I read too much into everything, so I try not to entertain every wild thought. . .but, that's probably what happened."
my roommate and are 32 and 34. And we both look 14 bcuz we're 4'11 and 5'2, both at 110lbs, and our faces look REALLY young. He dresses in sweats constantly and that day I was layered in jackets and a mask because of severe sinus allergies, and my hairbun was sloppy/wild (which roommate didnt tell me about and I didnt noticed until we got home 😑)
And like I said, It's a thought that never comes to mind because I know my age, but some situations remind me of what other people see when I'm out in public, and im disheartened by how extremely unprofessional some people are when they assume at a glance and then proceed to disregard you.
I should've insisted we'd eaten at the location in Friendswood; chances are service wouldve been better there because of the demographic, and I dont normally say that.
Overall, food is good, but the service definitely ruins the appetite. I wouldnt risk coming back here again.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Cactus Blossom
Restaurantji Recommends
The steak was so hard no flavor I don't understand how people can say they have the best steaks they don't trust me we told the waiter that it was not good and she said sorry and we ordered the most expensive one so no thank you no more going back and that's my honest opinion
Atmosphere: 5
Food: 1
Service: 2
Every time we come here they seem to be struggling. The drive up pick up left me sitting there for 45 minutes. I was about to leave and I asked one of the girls why they hadn't brought our food and then it was bad. They gave us a free meal which came out completely wrong. Same thing for a free meal. But the food was bad again. Fatty filet????? I think they are too busy for their own good. I guess I'm going to have to go out back. ... To find edible food.
Atmosphere: 4
Food: 1
Service: 2
Steak was a good choice
Atmosphere: 4
Food: 4
Service: 4
We ordered a family pack to go. My husband and I ate the salad, when he was eating he realized the tomatoes had mold. He has a stomach infection the next day.
Atmosphere: 1
Food: 1
Service: 1
When we arrived, we asked if they had peanuts, and they said no, that was one of the reasons we used to go. After we got sat and got our food, the food came out super salty. My mom sent her burger back, and the second time, it came out better. I ordered a fort worth ribeeye medium, and I got it rare . My sister ordered medium, and she got it med well. We told our server, and she said it all depends on who's in the back cooking. My mind was blown away since I thought it was a steak house, and they should know what they are doing. I am posting the picture of the steak, and ya, tell me if it is medium. Service was horrible she dissappear and seemed like she did not want to be there...
Atmosphere: 2
Food: 1
Service: 1
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