Braum's Ice Cream & Dairy Store
8909 Benbrook Blvd, Benbrook
(817) 249-7736
Recent Reviews
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Drive through attendant extremely uncoordinated.
Food: 5
Service: 1
Worst Braums ever. Staff in the evening is rude and dusmissive. Waited 20 minutes in drive through for a #5. Left, never got food. Went across tge street to Sonics. Every time been here always a struggle to get 1 dang cheeseburger. Never coming back.
Food: 4
Service: 1
I placed my order. 22 minutes later I asked for the status. The manager came to explain that they were out of Chili. No one knew what to so, so they prepared nothing of the rest of my order-- a cheeseburger. After another short period they explained that I could get something else OR get a refund. Refund provided with comments about hiring kids who just left orders hanging. The manager was polite and embarrassed by how the staff operated...but!
Hamburger was perfect, milkshake too. Biggest issue was the lack of concern and professionalism portrayed by the staff. One kid just walked around eating a cup of ice cream he'd served himself!
Atmosphere: 2
Food: 4
Service: 2
Just had a drive thru order for a special shake, not only is it not what is asked for, but it's a plain vanilla shake and not even a "good" vanilla shake.
There's only so much the public will take...and this kind of bad service has been going on for quite a while.
I believe it's time to bypass Benbrook Braums and go to the Camp Bowie store...they really have it going on at that location.
HORRIBLE CUSTOMER SERVICE!
I won't be going back to the Benbrook location EVER.
There isn't an option for ZERO on this review. If there was, it would definitely be ZERO. The drive-thru service is a total shit-show.
I can't remember ever having a poor experience at a Braums until today. This one is mismanaged.. Nobody wants to work or acknowledge the customers, we thought they were closed at first. Then the food was horrible and the dining room was disgusting. Go to literally any other location and you will have a much better experience.
Atmosphere: 1
Food: 1
Service: 1
Just went through the drive through and got a cup of ice cream and it has blue stuff at the bottom. I ordered chocolate chip ice cream. Did they put poison in it cause I fed this to my kid?!?
Atmosphere: 1
Food: 1
Service: 1
Delicious Strawberry Sundae
Dietary restrictions: Unsure
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chocolate Ice Cream
We ate breakfast at Braum's in Benbrook, TX. It was clean, the service was prompt and friendly, and the food was hot and tasty. An overall good experience.
Atmosphere: 5
Food: 5
Service: 5
I enjoy going her even if it's just for ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream
Restaurantji Recommends
Always love going to Braums in Benbrook
Went to night and will be out last i cannot express how nasty the place was
Food all on the floors the floors was so dirty
Behind the corner omg they just threw there banana peelings on the floor they were all on the counter even the case they keep the ice cream was so dirty you couldn’t even see the ice cream, the tables were dirty so we went outside and those tables were nasty. I wish would have left but will not be going back
I just can’t even express how bad it was
I will be calling food inspectors tomorrow
It was bad. After we got out ice cream we just threw it away and left
Atmosphere: 1
Food: 1
Service: 1
Great place to make memories with grandkids. Ice cream is yummy and they give you plenty for your money.
Atmosphere: 5
Food: 5
Service: 5
Was not a busy time. Very few people inside. Tables, floor were dirty. No napkins at all, lids were out for bigger drinks. Burgers were not warm. Knats were flying around our table. We eat at braums several times a month. Will be taking our business elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Always nice employees and clean store and great service and great food
Atmosphere: 5
Food: 5
Service: 5
For me, it is the best snow
Atmosphere: 4
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