I literally pulled up to order some food and they said all we have is drinks granted it was 12 minutes till they close but why do you stay open till a certain time if you can't serve anybody? I run a business if I rent it that way I would be out of business totally unacceptable and unprofessional the way they spoke to me I grew up in this community been here since 1991....never will give that location my money again.
Atmosphere: 1
Food: 1
Service: 1
John Mcdonald
Food and service is terrible
Atmosphere: 1
Food: 1
Service: 1
Crystal Jones
Great and amazing chicken strips.The chicken strips are bigger than Raising Canes.My opinion I'd rather spend money on getting chicken strips from Chicken Express, and not Raising Cane's.
Atmosphere: 4
Food: 5
Service: 5
Erin Sanchez
This is the slowest place I’ve ever been to. Been sitting in line for over 30 minutes. It would be faster (and probably better) to drive 10 min down the road to the one off Hulen.
I think I could go to the store, buy the ingredients, and make the chicken from scratch faster than this.
Watched them compete my order and set it on the counter next to the register for an additional 5 minutes
Atmosphere: 1
Food: 2
Service: 1
BAM
Should have read the reviews before coming here. Had lunch here and it was legitimately bad. Trying to find a single good thing to say, other than my order came out quickly.
The main issues: -Restaurant was dirty from the interior (especially the tables, floors, and trash cans) to the exterior -Employees were not friendly, bordering on hostile -Employees were hardly working, just wrapped up in chit chat when clearly there are a million things to do -Did not receive any napkins or see any napkin dispensers on tables or elsewhere -Gravy was congealed and looked nasty -Several of the tenders were shriveled and barely more than a single bite worth of food -Management is non existent, and not deserving of your support or hard earned money
Went in with high expectations and left grossed out, disappointed, and hungry! Definitely will not be returning to this location ever again but also now I’m hesitant to go to any other Chicken E location in the future based on this bad experience.
Ashley -
Honestly this place is awful. Where’s management? You will wait in line for minimum 20 minutes no matter how small your order is. Good customer service is out the door with this place & they don’t care bc management doesn’t care. The amount of times I see my order is complete and just sitting on the counter bc everyone’s texting, talking, goofing around, drinking their sodas & not concerned about getting the customer their order is astounding. My son loves this place otherwise I’d never be back simply because of the attitudes of the employees & how they make you feel like a nuisance for even ordering.
Atmosphere: 1
Food: 1
Service: 1
Angie Goodman
Waited 25 minutes in the drive thru! I would have left but could not get out of the line. Terrible service!! Won’t be back!!!
Atmosphere: 1
Food: 2
Service: 1
Janythe Kingrea
Chicken Express tonight 9-14-24... Noticed the last few times we've gone to Chicken express (drive thru) that it is not as customer friendly as it used to be & our orders are now usually incorrect & need to be checked before leaving. Tonight's order (& they weren't that busy) was mainly thrown together with a family order of gravy lid not being on good so the gravy leaked out over my pkgs of cookies. The extra biscuit (tiny) was placed under the family gravy container so it was pretty well smashed. Their chicken tenders are smaller than they used to be. My 1 piece fish order was sort of "torn" into 2 pieces & smaller than usual. You can do better Chicken E!
Atmosphere: 1
Food: 1
Service: 1
Bernna Brown
This makes my 2nd time at this Benbrook location… both times I have asked for my okra to be cooked well done, I specifically asked if I could get my okra well done and the man said… ABSOLUTELY !! Well, it wasn’t, yep, you guessed it… NICE AND SLIMY ! I asked for the 3 piece, which came with mashed potatoes… then I said could I get okra as well… well done !! ABSOLUTELY !! So when I get my order, I didn’t get mashed potatoes… he said that’s because you ordered okra !! I said I wanted both… he said I will have to charge you ! Hell, I don’t care what it cost… I need mashed potatoes to ! Then I asked for 2 LRG Ice Teas 1/2 and 1/2. With extra ice ! I got full blown SWEET TEA !! Too DAMN SWEET FOR ME… THATS LIKE DRINKING SUGAR WATER !! COME ON PEOPLE GET IT TOGETHER !!
Food: 2
Service: 1
Cassidy Trahey
The staff isn’t very nice. When I said thank you for my food, no “you’re welcome”, no “enjoy”, just very unfriendly. I asked for my food for here and when I knew I needed a box, I went back to the counter and asked for one. Again, the staff limited their response. Just a very ugly atmosphere. I will make sure to go to a different location next time. A smile goes a long way guys!
Also I find it interesting that NO ONE is responding to these reviews. They obviously don’t care enough, or they would respond.
A man named Jack dropped a corn nugget on the FLOOR and picked it up and put it directly in the fryer. Disgusting and Jack needs to do better because if thats what happens when there's customers i would hate to see what happens when they're empty
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bottled Water
Tom Jones
I went through the drive through 20 minutes before closing. They had already dumped their tea for the night. I ordered 4 tenders dinner with sweet tea. I was told they had no tea. So I asked for a gallon of sweetened tea and a cup of ice and they said ok. I asked if the would charge me for a large sweet tea instead of the price of a gallon since they dumped their sweet tea. They argued with me for too long. Then they offered to pour the sweet tea out of the jug into a large cup of ice. Hello, that is a large sweet tea. They should have done that to begin with and we would not have had an argument. I received 4 tiny pieces of chicken tenders. Not whole tenders. Not one. The service was horrible and the food was tiny. Not worth the money. Canes is just down the street. They have huge tenders and lots of food for the money. Chicken-E needs to step up their game. They won’t be my favorite if this keeps up.
Atmosphere: 2
Food: 2
Service: 2
Tina Ma
Beyond disgusted after opening my drink to move the straw around to get the rest of the doctor pepper only to find a bug inside.
Food: 1
Dennis B
Love the corn nuggets
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Six Piece Liver Dinner, Corn Nuggets
I literally pulled up to order some food and they said all we have is drinks granted it was 12 minutes till they close but why do you stay open till a certain time if you can't serve anybody? I run a business if I rent it that way I would be out of business totally unacceptable and unprofessional the way they spoke to me I grew up in this community been here since 1991....never will give that location my money again.
Atmosphere: 1
Food: 1
Service: 1
Food and service is terrible
Atmosphere: 1
Food: 1
Service: 1
Great and amazing chicken strips.The chicken strips are bigger than Raising Canes.My opinion I'd rather spend money on getting chicken strips from Chicken Express, and not Raising Cane's.
Atmosphere: 4
Food: 5
Service: 5
This is the slowest place I’ve ever been to. Been sitting in line for over 30 minutes. It would be faster (and probably better) to drive 10 min down the road to the one off Hulen.
I think I could go to the store, buy the ingredients, and make the chicken from scratch faster than this.
Watched them compete my order and set it on the counter next to the register for an additional 5 minutes
Atmosphere: 1
Food: 2
Service: 1
Should have read the reviews before coming here.
Had lunch here and it was legitimately bad. Trying to find a single good thing to say, other than my order came out quickly.
The main issues:
-Restaurant was dirty from the interior (especially the tables, floors, and trash cans) to the exterior
-Employees were not friendly, bordering on hostile
-Employees were hardly working, just wrapped up in chit chat when clearly there are a million things to do
-Did not receive any napkins or see any napkin dispensers on tables or elsewhere
-Gravy was congealed and looked nasty
-Several of the tenders were shriveled and barely more than a single bite worth of food
-Management is non existent, and not deserving of your support or hard earned money
Went in with high expectations and left grossed out, disappointed, and hungry! Definitely will not be returning to this location ever again but also now I’m hesitant to go to any other Chicken E location in the future based on this bad experience.
Honestly this place is awful. Where’s management? You will wait in line for minimum 20 minutes no matter how small your order is. Good customer service is out the door with this place & they don’t care bc management doesn’t care. The amount of times I see my order is complete and just sitting on the counter bc everyone’s texting, talking, goofing around, drinking their sodas & not concerned about getting the customer their order is astounding. My son loves this place otherwise I’d never be back simply because of the attitudes of the employees & how they make you feel like a nuisance for even ordering.
Atmosphere: 1
Food: 1
Service: 1
Waited 25 minutes in the drive thru! I would have left but could not get out of the line. Terrible service!! Won’t be back!!!
Atmosphere: 1
Food: 2
Service: 1
Chicken Express tonight 9-14-24...
Noticed the last few times we've gone to Chicken express (drive thru) that it is not as customer friendly as it used to be & our orders are now usually incorrect & need to be checked before leaving.
Tonight's order (& they weren't that busy) was mainly thrown together with a family order of gravy lid not being on good so the gravy leaked out over my pkgs of cookies. The extra biscuit (tiny) was placed under the family gravy container so it was pretty well smashed. Their chicken tenders are smaller than they used to be. My 1 piece fish order was sort of "torn" into 2 pieces & smaller than usual.
You can do better Chicken E!
Atmosphere: 1
Food: 1
Service: 1
This makes my 2nd time at this Benbrook location… both times I have asked for my okra to be cooked well done, I specifically asked if I could get my okra well done and the man said… ABSOLUTELY !! Well, it wasn’t, yep, you guessed it… NICE AND SLIMY ! I asked for the 3 piece, which came with mashed potatoes… then I said could I get okra as well… well done !! ABSOLUTELY !! So when I get my order, I didn’t get mashed potatoes… he said that’s because you ordered okra !! I said I wanted both… he said I will have to charge you ! Hell, I don’t care what it cost… I need mashed potatoes to ! Then I asked for 2 LRG Ice Teas 1/2 and 1/2. With extra ice ! I got full blown SWEET TEA !! Too DAMN SWEET FOR ME… THATS LIKE DRINKING SUGAR WATER !!
COME ON PEOPLE GET IT TOGETHER !!
Food: 2
Service: 1
The staff isn’t very nice. When I said thank you for my food, no “you’re welcome”, no “enjoy”, just very unfriendly. I asked for my food for here and when I knew I needed a box, I went back to the counter and asked for one. Again, the staff limited their response. Just a very ugly atmosphere. I will make sure to go to a different location next time. A smile goes a long way guys!
Also I find it interesting that NO ONE is responding to these reviews. They obviously don’t care enough, or they would respond.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
A man named Jack dropped a corn nugget on the FLOOR and picked it up and put it directly in the fryer. Disgusting and Jack needs to do better because if thats what happens when there's customers i would hate to see what happens when they're empty
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bottled Water
I went through the drive through 20 minutes before closing. They had already dumped their tea for the night. I ordered 4 tenders dinner with sweet tea. I was told they had no tea. So I asked for a gallon of sweetened tea and a cup of ice and they said ok. I asked if the would charge me for a large sweet tea instead of the price of a gallon since they dumped their sweet tea. They argued with me for too long. Then they offered to pour the sweet tea out of the jug into a large cup of ice. Hello, that is a large sweet tea. They should have done that to begin with and we would not have had an argument. I received 4 tiny pieces of chicken tenders. Not whole tenders. Not one.
The service was horrible and the food was tiny. Not worth the money. Canes is just down the street. They have huge tenders and lots of food for the money. Chicken-E needs to step up their game. They won’t be my favorite if this keeps up.
Atmosphere: 2
Food: 2
Service: 2
Beyond disgusted after opening my drink to move the straw around to get the rest of the doctor pepper only to find a bug inside.
Food: 1
Love the corn nuggets
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Six Piece Liver Dinner, Corn Nuggets
Worst place to go!
Atmosphere: 1
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