Cracker Barrel Old Country Store

I went to eat ay cracker barrel tonight. Asked for Turkey and Dressing and asked for The Gray beauty put on the side. She said we don't do that here. It's already mixed in, I mean. I ordered this online all the time and I get it at my home with no gravy on it. It's always on the side, but today at the store. I'm not allowed to have gravy. Put on the side and then when I ask to speak to my manager, they tell me they're too busy to talk to me. I cannot believe the customer service in this store. That no one can spare a moment to explain to me why I can't get my gravy on the side. So therefore I will never eat here and I am not eating tonight because I can't get any help. Or reason why I can't have gravy on the side. So for this reason, I'm saying yall have the worst customer service. I've ever seen in my life. I've never in my life. Had someone tell me that a manager was too busy to talk to a customer that was upset. So seriously. I just can't believe it. I'm in shock so I'm sitting at this table with no food. And my husband's trying to enjoy his dinner. But it's kinda hard when his wife can't eat because no one will help her.

Atmosphere: 1

Food: 1

Service: 1

I ordered delivery through DoorDash the chicken fried steak and it was no better than a frozen dinner one. The corn bread was not very good.

Atmosphere: 1

Food: 1

Service: 1

My family and I have enjoyed Cracker Barrel over the years. Today was a disappointment. The new logo is plain and ugly; missing character. The new menus seem to be lacking items that we are all accustomed to. I ordered my favorite: scrabbled cheese egg sandwich and tomato on sourdough bread with grits. I received a fried egg sandwich on sourdough with hash brown casserole instead, and no grits. I said nothing about the eggs but asked for and received the grits, which were watered down to the point that I drank it. A person I was with got up and served herself more coffee from a pot sitting on a table nearby. We asked the servicer to turn down the blaring music that was so loud we could barely hear each other. She did. Because the store was so cold (as usual) we ate and went outside to sit in the rockers to visit. The music on the porch was louder than inside - more like a bar than a nice family restaurant. The staff said they were unable to lower the volume, which I find bogus. There is no volume control? No off switch? The music was not their normal genre. It was loud and obnoxious. Some of my observations are directed to the individual store; others are directed to the corporation. If either continue down their current path of inattention, their future will likely be in jeopardy. Listen to your customers. Only a foolish CEO or store manager dismisses the complaints and observations of the 'vocal minority'. You blow us off at your own peril. I will try the same store again in the future; then I'll decide if I ever return.

Atmosphere: 3

Food: 3

Service: 4

The gift shop of sp help full for gifts

Atmosphere: 5

Service: 5

This place is awesome, the pancakes are delicious, best flavor. Definitely we'll be back

Atmosphere: 5

Food: 5

Service: 5

Benbrooki, Texas
Biscuits raw on bottom. Cornbread dry. Meat loaf not as good as it used to be. Took a long time to get food. 😞 Disappointed. They were out of chocolate sticks. Waiter nice but food preperaction slow. Upper management needs to check out this location. There were very few people in restaurant.

Food: 1

Since the liberal changes that Cracker Barrel has decided to make I will not be returning

Huge shout out to my server Jeremy on the evening/ dinner shift. He was very attentive, took time to speak with me and offered fantastic recommendations! All in all applicants very pleasant experience. Give that man a raise!

Atmosphere: 5

Food: 3

Service: 5

Bobbie Dunn has made my experience at this location beyond pleasant! The food is hot! The drinks are cold! She speaks and greets me every time I walk through the door. I make it a consistent effort to visit this location because of her and the friendly staff!!

Atmosphere: 5

Food: 5

Service: 5

Food took more than 30 minutes to get to the table. We were a party of 4 and the place wasn't busy. 3 meals came out, but my salad took another few minutes to show up. Cheap bottled ranch dressing and the food in general wasn't that good. Best thing we're the biscuits and the cornbread. Storefront has some cute little decorations, but we won't be back for the food. Glorified cafeteria food at best.

Atmosphere: 2

Food: 2

Service: 3

Always good food and excellent service.

Atmosphere: 5

Food: 5

Service: 5

Went in to buy Halloween stuff!

Atmosphere: 4

Service: 4

Food was fresh and fast! Will be back

Atmosphere: 5

Food: 5

Service: 5

My sever Jo was excellent! He made sure everything was good but the food was Delicious!!! The manager Christy came to checked in on us as well and let me tell you best service yet! Will be back again

Atmosphere: 5

Food: 5

Service: 5

We were seated in a timely fashion. Our server was very friendly. Showed care about our meal order.

Atmosphere: 5

Food: 5

Service: 5