Not only was my drink overpriced (ofc) but on top of that it wasn’t made right at all, I get the same thing every time and it was like straight up coffee bean water, wasted my money and time here, please hire baristas who actually know how to make a drink.
Atmosphere: 2
Food: 1
Service: 2
-Alex-
Shoutout to Gabe / Gabriel in the drive-thru window. Provided a great experience!
Michael Espinosa
I'm a delivery driver and I came in and I was waiting. The red headed white lady training and employee was given free drinks to other white customers but didn't even ask me if I wanted a water or something while I waited. let me add that I'm brown skinned so it looked super racist
Atmosphere: 1
Food: 1
Service: 1
seven ginn
the woman taking our order was lovely and i can tell the baristas are so experienced and the best of the best
Atmosphere: 4
Service: 5
Tim Berman
Not friendly staff. It seems to be normal that I stand waiting (no problem if they’re serving others), but the issue is zero acknowledgement that I’m there or acting aware and some urgency to assist me.
If everybody is serving other guests, that’s fine, but at least one person was just aimlessly standing with their back turned, over 5 minutes.
Also, since when does Starbucks not accept credit cards? I would prefer to mobile order so the waiting isn’t an issue, but credit cards are not accepted at this location. Only gift cards. Is this the 1970s?
Finally, there is no AT&T cellular service in the building. No elaboration is needed as to why that is odd and unprofessional.
All of these issues come across as inhospitable and out of touch with the customer experience. All easily fixable, though!
Atmosphere: 1
Food: 4
Service: 1
L Neal
Went through the drive thru to get an iced mint majesty tea. She said they don't serve this tea iced. Perhaps it's only this location because the one in Crowley and Burleson both serve it on ice, it just takes five minutes to steep and then they bring it to me in my car while I wait. I don't mind waiting, clearly this store minds going the extra mile for customers. I said that's fine, can I get the mint majesty hot tea and a cup of ice then please? She said, yes but if you pour the hot tea over the ice your ice will melt. 🤔 Yes... Yes I'm aware and I'm okay with that... I get to the window, pay with the first order I've ever paid with on the app I downloaded in the parking lot and put money on. The guy hands me the venti hot tea and then a venti cup of ice. I ask for a straw, he hands me three. IDK why. It felt kinda petty. We leave, we stop at a gas station about 20 minutes later and while we're waiting outside I open the lid to the steeping tea and it's not even halfway full 😡 why am I paying venti prices for a small (tall)!!!! YOU lie about mint majesty not being available cold, you are a smarty pants and give me several straws when I asked for ONE and then you don't give me what I paid for?! Horrible. Did you short me just because I ordered something out of the box? Rude.
Atmosphere: 3
Food: 3
Service: 2
Barry Griffin
Error on their part and a load of smart mouth when I tried to get it fixed.
Service: 1
Josie Johnston
AJ took my order and she was so nice!!!! And my coffee frappacino was the BEST!!!! Starbucks in Benbrook is definitely my favorite!!!!
Atmosphere: 5
Food: 5
Service: 5
Brooke Biggs
Tastes good, but who wants to pay $8 for coffee that is 2/3- 3/4 full? It seems to be happening more and more, and it's frustrating.
Atmosphere: 4
Food: 3
Service: 3
Y5739WLmonicaa
I have to say that every time we drive buy I stop to get a drink and the crew has to be very well paid because there customer service level is good. Samira, Mario are fantastic! Thank you guys
Quick service but they forgot my cold foam and my toppings. Which you know isn’t really that big of a deal but the fact they charge so much for it makes those misses a bit of a downer. I recently started going to a different one and in a pinch I swung by this one again and it’s worse than before. It is a VERY busy area though.
Food: 3
Service: 2
justin howery
Slow workers that cant get drinks right. 20 mins to get a single drink is ridiculous.
Service: 1
Maddie Denny
This is the fastest Starbucks I have ever been to. The line was wrapped around the building and I got through it within 7 mins! I appreciate these baristas!
Atmosphere: 5
Food: 5
Service: 5
edwin huerta
I recently went to Starbucks and ordered two drinks without ice. I was expecting the cups to be filled properly, considering I paid full price. Instead, both drinks were barely half-filled! It’s disappointing to receive so little product for the cost, especially when ordering modifications like “no ice.” This felt like I was shortchanged. Starbucks needs to do better at honoring customer requests and ensuring drink portions are consistent. Definitely not worth the experience this time.
Not only was my drink overpriced (ofc) but on top of that it wasn’t made right at all, I get the same thing every time and it was like straight up coffee bean water, wasted my money and time here, please hire baristas who actually know how to make a drink.
Atmosphere: 2
Food: 1
Service: 2
Shoutout to Gabe / Gabriel in the drive-thru window. Provided a great experience!
I'm a delivery driver and I came in and I was waiting. The red headed white lady training and employee was given free drinks to other white customers but didn't even ask me if I wanted a water or something while I waited. let me add that I'm brown skinned so it looked super racist
Atmosphere: 1
Food: 1
Service: 1
the woman taking our order was lovely and i can tell the baristas are so experienced and the best of the best
Atmosphere: 4
Service: 5
Not friendly staff. It seems to be normal that I stand waiting (no problem if they’re serving others), but the issue is zero acknowledgement that I’m there or acting aware and some urgency to assist me.
If everybody is serving other guests, that’s fine, but at least one person was just aimlessly standing with their back turned, over 5 minutes.
Also, since when does Starbucks not accept credit cards? I would prefer to mobile order so the waiting isn’t an issue, but credit cards are not accepted at this location. Only gift cards. Is this the 1970s?
Finally, there is no AT&T cellular service in the building. No elaboration is needed as to why that is odd and unprofessional.
All of these issues come across as inhospitable and out of touch with the customer experience. All easily fixable, though!
Atmosphere: 1
Food: 4
Service: 1
Went through the drive thru to get an iced mint majesty tea. She said they don't serve this tea iced. Perhaps it's only this location because the one in Crowley and Burleson both serve it on ice, it just takes five minutes to steep and then they bring it to me in my car while I wait. I don't mind waiting, clearly this store minds going the extra mile for customers. I said that's fine, can I get the mint majesty hot tea and a cup of ice then please? She said, yes but if you pour the hot tea over the ice your ice will melt. 🤔 Yes... Yes I'm aware and I'm okay with that... I get to the window, pay with the first order I've ever paid with on the app I downloaded in the parking lot and put money on. The guy hands me the venti hot tea and then a venti cup of ice. I ask for a straw, he hands me three. IDK why. It felt kinda petty. We leave, we stop at a gas station about 20 minutes later and while we're waiting outside I open the lid to the steeping tea and it's not even halfway full 😡 why am I paying venti prices for a small (tall)!!!! YOU lie about mint majesty not being available cold, you are a smarty pants and give me several straws when I asked for ONE and then you don't give me what I paid for?! Horrible. Did you short me just because I ordered something out of the box? Rude.
Atmosphere: 3
Food: 3
Service: 2
Error on their part and a load of smart mouth when I tried to get it fixed.
Service: 1
AJ took my order and she was so nice!!!! And my coffee frappacino was the BEST!!!! Starbucks in Benbrook is definitely my favorite!!!!
Atmosphere: 5
Food: 5
Service: 5
Tastes good, but who wants to pay $8 for coffee that is 2/3- 3/4 full? It seems to be happening more and more, and it's frustrating.
Atmosphere: 4
Food: 3
Service: 3
I have to say that every time we drive buy I stop to get a drink and the crew has to be very well paid because there customer service level is good. Samira, Mario are fantastic! Thank you guys
Restaurantji Recommends
Quick service but they forgot my cold foam and my toppings. Which you know isn’t really that big of a deal but the fact they charge so much for it makes those misses a bit of a downer. I recently started going to a different one and in a pinch I swung by this one again and it’s worse than before. It is a VERY busy area though.
Food: 3
Service: 2
Slow workers that cant get drinks right. 20 mins to get a single drink is ridiculous.
Service: 1
This is the fastest Starbucks I have ever been to. The line was wrapped around the building and I got through it within 7 mins! I appreciate these baristas!
Atmosphere: 5
Food: 5
Service: 5
I recently went to Starbucks and ordered two drinks without ice. I was expecting the cups to be filled properly, considering I paid full price. Instead, both drinks were barely half-filled! It’s disappointing to receive so little product for the cost, especially when ordering modifications like “no ice.” This felt like I was shortchanged. Starbucks needs to do better at honoring customer requests and ensuring drink portions are consistent. Definitely not worth the experience this time.
What am I paying for ? Air…
Atmosphere: 1
Food: 1
Service: 1
This place is very tasty
Atmosphere: 4
Food: 4
Service: 4
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