Mrs. Ashley and her staff were so accommodating and helpful, we got a flat tire and couldn’t make our pickup order and over the phone they offered to remake it free of charge so it wouldn’t be cold. This was almost a 60 dollar order for all my family and we greatly appreciate her and her staff bending over backwards during the morning rush, it made a stressful morning so much better and I feel cannot thank Starbucks enough for choosing such kind and genuine staff.
Atmosphere: 5
Food: 5
Service: 5
Randy Martin Hurtado
Trash service.
Vynessa Moon
Friendly service! I love that they will make the honey citrus mint tea for me off menu! Super quick drive through service!
Maria Lama
Got our drinks quickly! Thank you to Jace for making our day!
Atmosphere: 5
Food: 5
Service: 5
Kathy Gardner
I ordered a venti iced matcha latte, and received a cup full of ice and a few sips to drink. I totally got robbed of $7. The matcha wasn't even blended properly. Rude and lazy at Benbrook Starbucks. This day and age we don't have money to throw any like I just did. Aggravating.
Atmosphere: 1
Food: 1
Service: 1
Emily Justice
Not only was my drink overpriced (ofc) but on top of that it wasn’t made right at all, I get the same thing every time and it was like straight up coffee bean water, wasted my money and time here, please hire baristas who actually know how to make a drink.
Atmosphere: 2
Food: 1
Service: 2
-Alex-
Shoutout to Gabe / Gabriel in the drive-thru window. Provided a great experience!
Michael Espinosa
I'm a delivery driver and I came in and I was waiting. The red headed white lady training and employee was given free drinks to other white customers but didn't even ask me if I wanted a water or something while I waited. let me add that I'm brown skinned so it looked super racist
Atmosphere: 1
Food: 1
Service: 1
seven ginn
the woman taking our order was lovely and i can tell the baristas are so experienced and the best of the best
Atmosphere: 4
Service: 5
Tim Berman
Not friendly staff. It seems to be normal that I stand waiting (no problem if they’re serving others), but the issue is zero acknowledgement that I’m there or acting aware and some urgency to assist me.
If everybody is serving other guests, that’s fine, but at least one person was just aimlessly standing with their back turned, over 5 minutes.
Also, since when does Starbucks not accept credit cards? I would prefer to mobile order so the waiting isn’t an issue, but credit cards are not accepted at this location. Only gift cards. Is this the 1970s?
Finally, there is no AT&T cellular service in the building. No elaboration is needed as to why that is odd and unprofessional.
All of these issues come across as inhospitable and out of touch with the customer experience. All easily fixable, though!
Went through the drive thru to get an iced mint majesty tea. She said they don't serve this tea iced. Perhaps it's only this location because the one in Crowley and Burleson both serve it on ice, it just takes five minutes to steep and then they bring it to me in my car while I wait. I don't mind waiting, clearly this store minds going the extra mile for customers. I said that's fine, can I get the mint majesty hot tea and a cup of ice then please? She said, yes but if you pour the hot tea over the ice your ice will melt. 🤔 Yes... Yes I'm aware and I'm okay with that... I get to the window, pay with the first order I've ever paid with on the app I downloaded in the parking lot and put money on. The guy hands me the venti hot tea and then a venti cup of ice. I ask for a straw, he hands me three. IDK why. It felt kinda petty. We leave, we stop at a gas station about 20 minutes later and while we're waiting outside I open the lid to the steeping tea and it's not even halfway full 😡 why am I paying venti prices for a small (tall)!!!! YOU lie about mint majesty not being available cold, you are a smarty pants and give me several straws when I asked for ONE and then you don't give me what I paid for?! Horrible. Did you short me just because I ordered something out of the box? Rude.
Atmosphere: 3
Food: 3
Service: 2
Barry Griffin
Error on their part and a load of smart mouth when I tried to get it fixed.
Service: 1
Josie Johnston
AJ took my order and she was so nice!!!! And my coffee frappacino was the BEST!!!! Starbucks in Benbrook is definitely my favorite!!!!
Atmosphere: 5
Food: 5
Service: 5
Brooke Biggs
Tastes good, but who wants to pay $8 for coffee that is 2/3- 3/4 full? It seems to be happening more and more, and it's frustrating.
Atmosphere: 4
Food: 3
Service: 3
Y5739WLmonicaa
I have to say that every time we drive buy I stop to get a drink and the crew has to be very well paid because there customer service level is good. Samira, Mario are fantastic! Thank you guys
Mrs. Ashley and her staff were so accommodating and helpful, we got a flat tire and couldn’t make our pickup order and over the phone they offered to remake it free of charge so it wouldn’t be cold. This was almost a 60 dollar order for all my family and we greatly appreciate her and her staff bending over backwards during the morning rush, it made a stressful morning so much better and I feel cannot thank Starbucks enough for choosing such kind and genuine staff.
Atmosphere: 5
Food: 5
Service: 5
Trash service.
Friendly service! I love that they will make the honey citrus mint tea for me off menu! Super quick drive through service!
Got our drinks quickly! Thank you to Jace for making our day!
Atmosphere: 5
Food: 5
Service: 5
I ordered a venti iced matcha latte, and received a cup full of ice and a few sips to drink. I totally got robbed of $7. The matcha wasn't even blended properly. Rude and lazy at Benbrook Starbucks. This day and age we don't have money to throw any like I just did. Aggravating.
Atmosphere: 1
Food: 1
Service: 1
Not only was my drink overpriced (ofc) but on top of that it wasn’t made right at all, I get the same thing every time and it was like straight up coffee bean water, wasted my money and time here, please hire baristas who actually know how to make a drink.
Atmosphere: 2
Food: 1
Service: 2
Shoutout to Gabe / Gabriel in the drive-thru window. Provided a great experience!
I'm a delivery driver and I came in and I was waiting. The red headed white lady training and employee was given free drinks to other white customers but didn't even ask me if I wanted a water or something while I waited. let me add that I'm brown skinned so it looked super racist
Atmosphere: 1
Food: 1
Service: 1
the woman taking our order was lovely and i can tell the baristas are so experienced and the best of the best
Atmosphere: 4
Service: 5
Not friendly staff. It seems to be normal that I stand waiting (no problem if they’re serving others), but the issue is zero acknowledgement that I’m there or acting aware and some urgency to assist me.
If everybody is serving other guests, that’s fine, but at least one person was just aimlessly standing with their back turned, over 5 minutes.
Also, since when does Starbucks not accept credit cards? I would prefer to mobile order so the waiting isn’t an issue, but credit cards are not accepted at this location. Only gift cards. Is this the 1970s?
Finally, there is no AT&T cellular service in the building. No elaboration is needed as to why that is odd and unprofessional.
All of these issues come across as inhospitable and out of touch with the customer experience. All easily fixable, though!
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Went through the drive thru to get an iced mint majesty tea. She said they don't serve this tea iced. Perhaps it's only this location because the one in Crowley and Burleson both serve it on ice, it just takes five minutes to steep and then they bring it to me in my car while I wait. I don't mind waiting, clearly this store minds going the extra mile for customers. I said that's fine, can I get the mint majesty hot tea and a cup of ice then please? She said, yes but if you pour the hot tea over the ice your ice will melt. 🤔 Yes... Yes I'm aware and I'm okay with that... I get to the window, pay with the first order I've ever paid with on the app I downloaded in the parking lot and put money on. The guy hands me the venti hot tea and then a venti cup of ice. I ask for a straw, he hands me three. IDK why. It felt kinda petty. We leave, we stop at a gas station about 20 minutes later and while we're waiting outside I open the lid to the steeping tea and it's not even halfway full 😡 why am I paying venti prices for a small (tall)!!!! YOU lie about mint majesty not being available cold, you are a smarty pants and give me several straws when I asked for ONE and then you don't give me what I paid for?! Horrible. Did you short me just because I ordered something out of the box? Rude.
Atmosphere: 3
Food: 3
Service: 2
Error on their part and a load of smart mouth when I tried to get it fixed.
Service: 1
AJ took my order and she was so nice!!!! And my coffee frappacino was the BEST!!!! Starbucks in Benbrook is definitely my favorite!!!!
Atmosphere: 5
Food: 5
Service: 5
Tastes good, but who wants to pay $8 for coffee that is 2/3- 3/4 full? It seems to be happening more and more, and it's frustrating.
Atmosphere: 4
Food: 3
Service: 3
I have to say that every time we drive buy I stop to get a drink and the crew has to be very well paid because there customer service level is good. Samira, Mario are fantastic! Thank you guys
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