Last three times I went... i received terrible service, bad food... surprised the place is still open. Three strikes... not going back.
Atmosphere: 1
Food: 2
Service: 1
Mike c.
I haven't eaten here in years. They forgot my fries!! I checked the receipt and indeed paid for it. Womp womp...
Atmosphere: 5
Food: 5
Service: 4
Isabella Hernandez
Service sucks, people are rude and the lady that was there with glasses needs to learn customer service. Establishment was filthy.
Atmosphere: 1
Food: 1
Service: 1
Aly R
I’m new to this town and this is the worst Chicken express I’ve been to. Also, why are yall serving watery mashed potatoes!?
Food: 2
Service: 2
d batt
I DO NOT KNOW HOW THEY HAVE A 3 & 1/2 STAR OVERALL RATING. This was a drive through oorder at CHICKEN EXPRESS IN BIG SPRING, TEXAS, 8/19/25. This should have been the best chicken of the day because it would have been the first chicken fried of that day!. We arrived at 10:45 am.The chicken tastes and eats like it was left over from last night and re-fried this morning. Tough, VERY dry, the crust was so hard that it was very difficult to try to chew without praying that you don't break a tooth. The mashed potatoes were thin and watery, and had no taste. The is not the first time the food and service has been very bad. What little I did eat has made me so sick!! The chicken here used to be so good, but now it sucks. Think twice before you go here.We will drive across town to Gills Fried Chicken from now on.I cannot believe that a business would serve food like this.The boy that took the order could not remember what was told to him. Okra and green beans and rolls were missing from the orders. They act like they don't care anymore. At this rate, if they don't like the job, they won't have to worry about going to work because they won't be open long!!! I didn't know anyone could make fried chicken taste this bad!!
Ralph Torres
Ive had both good and bad experiences. my last order of gizzards was over cooked. if you want to dine in rhis summer be ready to sweat they haven't had a c for years.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Rolls, Mashed Potatoes, Two Pieces of Chicken Leg
Rhonda Bennett
Not good
Atmosphere: 5
Food: 3
Service: 2
Beau Mayo
They will make substitutions on your order without telling you. Overpriced. Tenders were tiny. Fries tasted horrible and were soggy. Rolls are flat and stale. Don't eat here.
Atmosphere: 1
Food: 1
Service: 1
Constitutional Republic
When you're hungry and you want fried chicken - this is the best in town!!! Hotest in town!!! Tastiest in town!!! And the fastest!!! 10 out of 10 - highly recommend 💯
Atmosphere: 5
Food: 5
Service: 5
Debbie Evans
Chicken is pre cooked so it is setting out to dry out . Rolls were not done . Got corn nuggets they were raw . Husband got fish with hush puppies, they were raw . Did not get my okra and mashed potatoes. So do not recommend …
Recommended dishes: Rolls, Mashed Potatoes, Two Pieces of Chicken Leg
Gavin dolan
Absolute worst they said they only had spicy tenders so was like oh yeah that’s fine I don’t care then they gave me the more burnt tenders I’ve ever had and my fries tasted like soap let alone worst costumer service like I for real payed 25 dollars for this??!!!
Atmosphere: 2
Food: 1
Service: 1
Martin Alvarado
Went threw drive threw at 930 was told no chicken was available only fries when asked who was the manager working on the shift he said he was name I asked he said Fred when I called on the phone he said he's name was James...horrible workers closings store early and only offering g fries how do I get a hold of district manager
mike stewart
Got burnt chicken, went back and got burnt chicken again.
Last three times I went... i received terrible service, bad food... surprised the place is still open. Three strikes... not going back.
Atmosphere: 1
Food: 2
Service: 1
I haven't eaten here in years. They forgot my fries!! I checked the receipt and indeed paid for it. Womp womp...
Atmosphere: 5
Food: 5
Service: 4
Service sucks, people are rude and the lady that was there with glasses needs to learn customer service. Establishment was filthy.
Atmosphere: 1
Food: 1
Service: 1
I’m new to this town and this is the worst Chicken express I’ve been to. Also, why are yall serving watery mashed potatoes!?
Food: 2
Service: 2
I DO NOT KNOW HOW THEY HAVE A 3 & 1/2 STAR OVERALL RATING. This was a drive through oorder at CHICKEN EXPRESS IN BIG SPRING, TEXAS, 8/19/25. This should have been the best chicken of the day because it would have been the first chicken fried of that day!. We arrived at 10:45 am.The chicken tastes and eats like it was left over from last night and re-fried this morning. Tough, VERY dry, the crust was so hard that it was very difficult to try to chew without praying that you don't break a tooth. The mashed potatoes were thin and watery, and had no taste. The is not the first time the food and service has been very bad. What little I did eat has made me so sick!! The chicken here used to be so good, but now it sucks. Think twice before you go here.We will drive across town to Gills Fried Chicken from now on.I cannot believe that a business would serve food like this.The boy that took the order could not remember what was told to him. Okra and green beans and rolls were missing from the orders. They act like they don't care anymore. At this rate, if they don't like the job, they won't have to worry about going to work because they won't be open long!!! I didn't know anyone could make fried chicken taste this bad!!
Ive had both good and bad experiences. my last order of gizzards was over cooked. if you want to dine in rhis summer be ready to sweat they haven't had a c for years.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Rolls, Mashed Potatoes, Two Pieces of Chicken Leg
Not good
Atmosphere: 5
Food: 3
Service: 2
They will make substitutions on your order without telling you. Overpriced. Tenders were tiny. Fries tasted horrible and were soggy. Rolls are flat and stale. Don't eat here.
Atmosphere: 1
Food: 1
Service: 1
When you're hungry and you want fried chicken - this is the best in town!!! Hotest in town!!! Tastiest in town!!! And the fastest!!!
10 out of 10 - highly recommend 💯
Atmosphere: 5
Food: 5
Service: 5
Chicken is pre cooked so it is setting out to dry out . Rolls were not done . Got corn nuggets they were raw . Husband got fish with hush puppies, they were raw . Did not get my okra and mashed potatoes. So do not recommend …
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Great food and excellent Customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Mashed Potatoes, Two Pieces of Chicken Leg
Absolute worst they said they only had spicy tenders so was like oh yeah that’s fine I don’t care then they gave me the more burnt tenders I’ve ever had and my fries tasted like soap let alone worst costumer service like I for real payed 25 dollars for this??!!!
Atmosphere: 2
Food: 1
Service: 1
Went threw drive threw at 930 was told no chicken was available only fries when asked who was the manager working on the shift he said he was name I asked he said Fred when I called on the phone he said he's name was James...horrible workers closings store early and only offering g fries how do I get a hold of district manager
Got burnt chicken, went back and got burnt chicken again.
Slow slow slow, been in line for 15 minutes
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