Went in cause my order was wrong told the manager. He got mad started yelling screaming cussing me out calling me names over a wrong order they made and then made it the second time and still didn’t get it right manager. Here is absolutely terrible corporate needs to do something about this. The whole town has been talking about how horrible he is can we get corporate in on this or what?
Crystal Arsiaga
I do not recommend the LJS at location in Big Spring, TX. At first walk up to dine in at Register, the Manager walked up and asked in a condescending tone, if we had looked at the Menu. We stated yes and we were ready to order. We then asked the manager if there was a reason he asked the question, he stated again with passive aggressiveness that he just wanted to make sure we looked at the menu and then walked away. Another gentleman came to take our order and we asked him what was going on; however, he just started and was not aware of what the Manager was doing. Manager then came back to register area and asked again if we had looked at the menu, and we again said yes. The Manager then said then you know we are out of items and we have only chicken, fish and fries only. We stated that we did not know and if he could give a clear understanding of the unavailable items. Again with a higher passive aggressive tone, the manager then pointed to the menu and said it shows on the menu what is unavailable. I then noticed the small yellow unavailability marking next to those items that were not available. I then stated that, I see now and the Manager then talked down to me in a humiliating tone and repeated "Oh Now You See" laughed and walked away. It appeared he was baiting customers into an argument by not explaining himself properly and having a bad attitude when asking for further explanation. I asked why he had to respond in such manner and he proceeded to argue with me and eventually did not allow the newbie to take our order and kicked us out. The Manager could have politely stated, "Currently we have some items unavailable. If you take a look at the menu, you will see those items in yellow as unavailable." But he did not do so. When I asked for his name. He said "Seven" and when I asked for a Corporate number, he said, "You can Google it." Since no information was available in the store other than a Food Managers Certificate, I took a picture of that. When the manager saw me, he then said his name by spelling it out "E-R-I-C-J-U-A-R-E-Z". At this point, I was no longer allowing him to continue to upset me or continue the argument with him. I did not appreciate at all how we were treated. We were from out of town, and we had not noticed the changes to the menu. Normally we order online, but it was not busy at the time.
Atmosphere: 1
Food: 1
Service: 1
James Fish
Was great to see one up and running. Updated so nice , food was great service was excellent.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fish, Hushpuppies, Fish & Shrimp Platter
Linda Zwelling
I made an on line pick up order .. the order included fries, when I got it home .. 2 orders, neither one had fries….i called and was told the website didn’t communicate with them that the order included fries…. Look before you leave I guess. No offer to compensate in any way.
Luz Alaniz
Food was fresh and stall was amazing.
Atmosphere: 5
Food: 5
Service: 5
denise Delagarza
The crew at the big Spring Texas store are Super friendly, helpful and very energetic. The food was fresh. And delicious
I places and order online and just because I didn’t edit the order I can’t get my food after I paid $33 for my food. I can’t get a refund , can’t get my food. I just spent $33 for nothing literally.
Atmosphere: 1
Food: 1
Service: 1
J O
Place used to be bad but it's gotten better with the staff decent place for a long johns would recommend it's definitely gotten better
Atmosphere: 3
Food: 4
Service: 3
Jessica Freeby
I wish there were more stars to give!
Atmosphere: 5
Food: 5
Service: 5
Glenn Campbell
The service is great and the people are very friendly
Place used to be bad but it's gotten better with the staff decent place for a long johns would recommend it's definitely gotten better
Atmosphere: 3
Food: 4
Service: 3
Cheryl Pederson
The food was very
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sea Food Sampler Platter
Lily Ledesma
We didn't get all our sides, it was still good and the service was excellent ? ?
Vern Barlow7
Ordered 2 two fish meals and two clams. When I received the order, there was only one two fish meal and one clam. When they were informed of the mistake. The manager got very rude. This manager should be fired for how he acted. Just wanted what I paid for.........
Went in cause my order was wrong told the manager. He got mad started yelling screaming cussing me out calling me names over a wrong order they made and then made it the second time and still didn’t get it right manager. Here is absolutely terrible corporate needs to do something about this. The whole town has been talking about how horrible he is can we get corporate in on this or what?
I do not recommend the LJS at location in Big Spring, TX. At first walk up to dine in at Register, the Manager walked up and asked in a condescending tone, if we had looked at the Menu. We stated yes and we were ready to order. We then asked the manager if there was a reason he asked the question, he stated again with passive aggressiveness that he just wanted to make sure we looked at the menu and then walked away. Another gentleman came to take our order and we asked him what was going on; however, he just started and was not aware of what the Manager was doing. Manager then came back to register area and asked again if we had looked at the menu, and we again said yes. The Manager then said then you know we are out of items and we have only chicken, fish and fries only. We stated that we did not know and if he could give a clear understanding of the unavailable items. Again with a higher passive aggressive tone, the manager then pointed to the menu and said it shows on the menu what is unavailable. I then noticed the small yellow unavailability marking next to those items that were not available. I then stated that, I see now and the Manager then talked down to me in a humiliating tone and repeated "Oh Now You See" laughed and walked away. It appeared he was baiting customers into an argument by not explaining himself properly and having a bad attitude when asking for further explanation. I asked why he had to respond in such manner and he proceeded to argue with me and eventually did not allow the newbie to take our order and kicked us out. The Manager could have politely stated, "Currently we have some items unavailable. If you take a look at the menu, you will see those items in yellow as unavailable." But he did not do so. When I asked for his name. He said "Seven" and when I asked for a Corporate number, he said, "You can Google it." Since no information was available in the store other than a Food Managers Certificate, I took a picture of that. When the manager saw me, he then said his name by spelling it out "E-R-I-C-J-U-A-R-E-Z". At this point, I was no longer allowing him to continue to upset me or continue the argument with him. I did not appreciate at all how we were treated. We were from out of town, and we had not noticed the changes to the menu. Normally we order online, but it was not busy at the time.
Atmosphere: 1
Food: 1
Service: 1
Was great to see one up and running. Updated so nice , food was great service was excellent.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fish, Hushpuppies, Fish & Shrimp Platter
I made an on line pick up order .. the order included fries, when I got it home .. 2 orders, neither one had fries….i called and was told the website didn’t communicate with them that the order included fries…. Look before you leave I guess.
No offer to compensate in any way.
Food was fresh and stall was amazing.
Atmosphere: 5
Food: 5
Service: 5
The crew at the big Spring Texas store are Super friendly, helpful and very energetic. The food was fresh. And delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Fries, Fried Shrimp, Popcorn Shrimp
I places and order online and just because I didn’t edit the order I can’t get my food after I paid $33 for my food. I can’t get a refund , can’t get my food. I just spent $33 for nothing literally.
Atmosphere: 1
Food: 1
Service: 1
Place used to be bad but it's gotten better with the staff decent place for a long johns would recommend it's definitely gotten better
Atmosphere: 3
Food: 4
Service: 3
I wish there were more stars to give!
Atmosphere: 5
Food: 5
Service: 5
The service is great and the people are very friendly
Parking: The parking lot is small
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Hushpuppies
Restaurantji Recommends
Place used to be bad but it's gotten better with the staff decent place for a long johns would recommend it's definitely gotten better
Atmosphere: 3
Food: 4
Service: 3
The food was very
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sea Food Sampler Platter
We didn't get all our sides, it was still good and the service was excellent ? ?
Ordered 2 two fish meals and two clams. When I received the order, there was only one two fish meal and one clam. When they were informed of the mistake. The manager got very rude. This manager should be fired for how he acted. Just wanted what I paid for.........
Atmosphere: 1
Food: 1
Service: 1
Everything is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw, Sea Food Sampler Platter
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