First time Papa John’s customer and at the Bonham Texas store. Atmosphere: loud music Service: only one known employee and they seemed disinterested in my business Food: Absolutely the worst Pizza in Bonham. Pizza, chicken papa bites and garlic sauce tasted artificial.
Since John Schnatter resigned as CEO the whole Papa Johns experience has deteriorated especially in its franchises.
Depending on who’s working here, customer service is a hit or miss. Either you’ll get someone who’s nice, or you’ll get someone who has an attitude.
The only thing consistent is the fact that they are always understaffed and it takes forever to do a pick up order. If you’re going to do carry out, wait at least an hour. No chance your order will be done in the 15-30 minute time frame- even when the only thing you’ve ordered is a single pizza. They don’t even update the online tracker so it’s impossible know when to show up for your food.
Atmosphere: 2
Food: 4
Service: 3
Spring Benavides
I love Papa John’s Pizza.. just missing the cinnamon and sugar mini dessert pizzas!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian BBQ Chicken Pizza, BBQ Pizza Well Done
Kate Rosas
Never have an issue here and love ordering always! Especially this evening when we had an incident with our food, Brenda specifically was the sweetest and helped us out with no hesitation! She’s amazing! Thank you Papa John’s
Atmosphere: 5
Food: 5
Service: 5
Frank Cornish
Ordered on the app but got to the store and it was closed. This along with two other bad experiences means I will never go back.
Katherine Fox
Ordered online took 30 min to call informing us they had no delivery even with option online and said if we wanted it still it would be another 30 mins. Waited the time and then showed up and was told our order was complicated and would take another 10 mins and he said it like we were stupid. There not busy and even the next person with what they called simple would be 10 min. The bite were burnt and the floor in the the store had bugs all over.
Atmosphere: 1
Food: 2
Service: 1
Michael Stgeorge
Lady behind the counter was super nice and sweet, she was very fast on helping me out, she said hello when I walked in nobody else she was awesome!
I placed an order online for this location, and when I arrived to pickup my order the lady at the register said she couldn't find my order, I showed my order and proof of payment "bank withdraw" but was told they didnt have my order and wouldn't help me. I was told that because something I ordered, they didn't carry it, so it placed my order at the Sherman location, which is 30 miles away. Then, while trying to get something figured out, some guy with long hair came to the counted demanding I leave the store.So, here I am, no food, $22 less in my account, and an extremely bad taste in my mouth for Papa John's. That really sucks! I love Papa John's. I travel nationally for my job and can always find a location and have NEVER had an experience like tonight's.My suggestion is figuring out why this happened, fixing it, and for God's sake, make that boy put his hair up and out of the prep area. That's gross..
PERMANENTLY CLOSED
First time Papa John’s customer and at the Bonham Texas store.
Atmosphere: loud music
Service: only one known employee and they seemed disinterested in my business
Food: Absolutely the worst Pizza in Bonham. Pizza, chicken papa bites and garlic sauce tasted artificial.
Since John Schnatter resigned as CEO the whole Papa Johns experience has deteriorated especially in its franchises.
Atmosphere: 1
Food: 2
Service: 2
Always have good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Cinnamon Pull Aparts, Hawaiian BBQ Chicken Pizza
Depending on who’s working here, customer service is a hit or miss. Either you’ll get someone who’s nice, or you’ll get someone who has an attitude.
The only thing consistent is the fact that they are always understaffed and it takes forever to do a pick up order. If you’re going to do carry out, wait at least an hour. No chance your order will be done in the 15-30 minute time frame- even when the only thing you’ve ordered is a single pizza. They don’t even update the online tracker so it’s impossible know when to show up for your food.
Atmosphere: 2
Food: 4
Service: 3
I love Papa John’s Pizza.. just missing the cinnamon and sugar mini dessert pizzas!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian BBQ Chicken Pizza, BBQ Pizza Well Done
Never have an issue here and love ordering always! Especially this evening when we had an incident with our food, Brenda specifically was the sweetest and helped us out with no hesitation! She’s amazing! Thank you Papa John’s
Atmosphere: 5
Food: 5
Service: 5
Ordered on the app but got to the store and it was closed. This along with two other bad experiences means I will never go back.
Ordered online took 30 min to call informing us they had no delivery even with option online and said if we wanted it still it would be another 30 mins. Waited the time and then showed up and was told our order was complicated and would take another 10 mins and he said it like we were stupid. There not busy and even the next person with what they called simple would be 10 min. The bite were burnt and the floor in the the store had bugs all over.
Atmosphere: 1
Food: 2
Service: 1
Lady behind the counter was super nice and sweet, she was very fast on helping me out, she said hello when I walked in nobody else she was awesome!
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: Awesome gluten free pizzas!!
Restaurantji Recommends
Dietary restrictions: Awesome gluten free pizzas!!
?????..
Atmosphere: 1
Food: 1
Service: 1
Its pizza..... when they get it
Atmosphere: 3
Food: 3
Service: 3
Its pizza..... when they get it right
Atmosphere: 3
Food: 3
Service: 3
I placed an order online for this location, and when I arrived to pickup my order the lady at the register said she couldn't find my order, I showed my order and proof of payment "bank withdraw" but was told they didnt have my order and wouldn't help me. I was told that because something I ordered, they didn't carry it, so it placed my order at the Sherman location, which is 30 miles away. Then, while trying to get something figured out, some guy with long hair came to the counted demanding I leave the store.So, here I am, no food, $22 less in my account, and an extremely bad taste in my mouth for Papa John's. That really sucks! I love Papa John's. I travel nationally for my job and can always find a location and have NEVER had an experience like tonight's.My suggestion is figuring out why this happened, fixing it, and for God's sake, make that boy put his hair up and out of the prep area. That's gross..
Atmosphere: 1
Food: 1
Service: 1
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