I have frequented this subway consistently for the last year or so, and the employee energy has been hit or miss. There have been some great kids working but the last manager seemed unable to keep staff and he himself seemed miserable to be there. The current team, however, and particularly the new manager, TJ, and his shift lead are incredible. They greet people as they come in, chat with customers, and TJ in particular brings the whole vibe up. What a great change and kudos to the regional manager (another exemplary employee) for making the call to bring in some better energy.
Atmosphere: 5
Food: 4
Service: 5
Wade Hudson
Great experience, the new manager is making a good effort to improve💪
Atmosphere: 5
Food: 5
Service: 5
Pamela Young
I love the protein bowl. I just didn't care for the meet window. I like to see the meet and cheese. The tomatoe we not fresh..
Atmosphere: 5
Food: 2
Service: 5
Makayla
I havent been to this subway in months. It was very messy and the workers acted like they didn't want to be there, and they voiced that. Today I decided to try this location again and I had a great experience. The Manager, T.J. greeted us as soon as we walked in the door. He (and his coworker who's name I can not remember right now) were very friendly, welcoming, and professional. They also put together our sandwiches very well presentation wise. In the past they would just throw the items you wanted on the sandwich, and it would all spill out when they would wrap it-which they would just leave on the paper. I definitely will be coming back again.
Atmosphere: 5
Food: 5
Service: 5
Taylor Bordelon
Love this subway, idk why all the bad reviews.. I know management and workers weren’t the best before but it’s under new management and has new employees and they are all amazing. They make everything fresh, and they do get busy but they work as fast as possible and they are super friendly, food always tastes amazing.
Atmosphere: 5
Food: 5
Service: 5
Jim Rodriguez
Great value
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey
Frankie Mendoza MA
Horrible experience. They don't even make fresh bread anymore. If they run out, that's it. They missed up on my order in front of me. When using a coupon from the local paper to pay, they stated the GM said they no longer except coupons from the paper. I asked the worker if they can charge me for the price of the coupon and they stated they didn't know how. They charged me full price. I asked for the GM's/ Owners number and they stated they didn't have it. When I left I forgot the coupon to perhaps use it at another store, they said they lost it and couldn't find it. This shift was November 9th at 6:45pm. Hispanic male with glasses and long curly hair. The other worker was a short Hispanic female with long straight hair. This was a horrible experience.
Service: 1
Ty Schepis
SO, SO, SO SLOW. Went there at 3 PM on Saturday, and there was only one very slow worker. Waited over 20 minutes behind someone ordering 4 footlongs (who tried to order more but was told that would be a catering order). After that, the worker said he needed to make a different to-go order. The woman in front of us got pretty upset, as she said she'd been waiting nearly 30 minutes for a single sandwich. We were also told that he had a limited selection of toppings.
We left, went to the Subway on FM 1626 and got a sandwich very quickly. Was a real contrast in what can happen when the location is well run.
Love Teriyaki sandwiches and always ? happy to eat them every time
Atmosphere: 5
Food: 5
Service: 5
Danielle Foster
I go out of my way to go to this subway specifically because it is the only one within a wide radius of the area that is 1) clean, 2) kind & professional, 3) food taste actually fresh! The other subways in the Kyle & Buda area do not even come close to comparing to this location. Sidney does a phenomenal job is providing genuine customer service & take the cleanliness of her store seriously and is intentional about every precaution for a clean experience from the actual sandwich making to the store itself. Sidney always has the kindest smile to greet customers and truly cares about subway as a brand! This is really something you don’t see anymore as everyone has started to accept terrible service as the norm, especially at a Subway, but Sidney makes sure hospitality is alive and well. I will always take the extra time & miles to make my purchase at this location because of all the effort that Sidney & her team puts into the store! Thanks for all your hard work Sidney!
Atmosphere: 5
Food: 5
Service: 5
SAM SHERIDAN
Terrible customer service, slow lunch line with only 4 customers in line - terrible attitude. No wonder I’ve never been to this location.
Gilbert446
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
Gilbert Castro
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
👌 Best Double Meatball SUBWAY SUB !!!
I have frequented this subway consistently for the last year or so, and the employee energy has been hit or miss. There have been some great kids working but the last manager seemed unable to keep staff and he himself seemed miserable to be there. The current team, however, and particularly the new manager, TJ, and his shift lead are incredible. They greet people as they come in, chat with customers, and TJ in particular brings the whole vibe up. What a great change and kudos to the regional manager (another exemplary employee) for making the call to bring in some better energy.
Atmosphere: 5
Food: 4
Service: 5
Great experience, the new manager is making a good effort to improve💪
Atmosphere: 5
Food: 5
Service: 5
I love the protein bowl. I just didn't care for the meet window. I like to see the meet and cheese.
The tomatoe we not fresh..
Atmosphere: 5
Food: 2
Service: 5
I havent been to this subway in months. It was very messy and the workers acted like they didn't want to be there, and they voiced that. Today I decided to try this location again and I had a great experience. The Manager, T.J. greeted us as soon as we walked in the door. He (and his coworker who's name I can not remember right now) were very friendly, welcoming, and professional. They also put together our sandwiches very well presentation wise. In the past they would just throw the items you wanted on the sandwich, and it would all spill out when they would wrap it-which they would just leave on the paper. I definitely will be coming back again.
Atmosphere: 5
Food: 5
Service: 5
Love this subway, idk why all the bad reviews.. I know management and workers weren’t the best before but it’s under new management and has new employees and they are all amazing. They make everything fresh, and they do get busy but they work as fast as possible and they are super friendly, food always tastes amazing.
Atmosphere: 5
Food: 5
Service: 5
Great value
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey
Horrible experience. They don't even make fresh bread anymore. If they run out, that's it. They missed up on my order in front of me. When using a coupon from the local paper to pay, they stated the GM said they no longer except coupons from the paper. I asked the worker if they can charge me for the price of the coupon and they stated they didn't know how. They charged me full price. I asked for the GM's/ Owners number and they stated they didn't have it. When I left I forgot the coupon to perhaps use it at another store, they said they lost it and couldn't find it. This shift was November 9th at 6:45pm. Hispanic male with glasses and long curly hair. The other worker was a short Hispanic female with long straight hair. This was a horrible experience.
Service: 1
SO, SO, SO SLOW. Went there at 3 PM on Saturday, and there was only one very slow worker. Waited over 20 minutes behind someone ordering 4 footlongs (who tried to order more but was told that would be a catering order). After that, the worker said he needed to make a different to-go order. The woman in front of us got pretty upset, as she said she'd been waiting nearly 30 minutes for a single sandwich. We were also told that he had a limited selection of toppings.
We left, went to the Subway on FM 1626 and got a sandwich very quickly. Was a real contrast in what can happen when the location is well run.
Service: 1
Open at 9am. Doesn't carry breakfast items.
Restaurantji Recommends
Love Teriyaki sandwiches and always ? happy to eat them every time
Atmosphere: 5
Food: 5
Service: 5
I go out of my way to go to this subway specifically because it is the only one within a wide radius of the area that is 1) clean, 2) kind & professional, 3) food taste actually fresh! The other subways in the Kyle & Buda area do not even come close to comparing to this location. Sidney does a phenomenal job is providing genuine customer service & take the cleanliness of her store seriously and is intentional about every precaution for a clean experience from the actual sandwich making to the store itself. Sidney always has the kindest smile to greet customers and truly cares about subway as a brand! This is really something you don’t see anymore as everyone has started to accept terrible service as the norm, especially at a Subway, but Sidney makes sure hospitality is alive and well. I will always take the extra time & miles to make my purchase at this location because of all the effort that Sidney & her team puts into the store! Thanks for all your hard work Sidney!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service, slow lunch line with only 4 customers in line - terrible attitude. No wonder I’ve never been to this location.
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
Loading...