Horrible experience. They don't even make fresh bread anymore. If they run out, that's it. They missed up on my order in front of me. When using a coupon from the local paper to pay, they stated the GM said they no longer except coupons from the paper. I asked the worker if they can charge me for the price of the coupon and they stated they didn't know how. They charged me full price. I asked for the GM's/ Owners number and they stated they didn't have it. When I left I forgot the coupon to perhaps use it at another store, they said they lost it and couldn't find it. This shift was November 9th at 6:45pm. Hispanic male with glasses and long curly hair. The other worker was a short Hispanic female with long straight hair. This was a horrible experience.
Service: 1
Ty Schepis
SO, SO, SO SLOW. Went there at 3 PM on Saturday, and there was only one very slow worker. Waited over 20 minutes behind someone ordering 4 footlongs (who tried to order more but was told that would be a catering order). After that, the worker said he needed to make a different to-go order. The woman in front of us got pretty upset, as she said she'd been waiting nearly 30 minutes for a single sandwich. We were also told that he had a limited selection of toppings.
We left, went to the Subway on FM 1626 and got a sandwich very quickly. Was a real contrast in what can happen when the location is well run.
Service: 1
Tanner Eskew
Open at 9am. Doesn't carry breakfast items.
Jose Luis Sanchez
Love Teriyaki sandwiches and always ? happy to eat them every time
Atmosphere: 5
Food: 5
Service: 5
Danielle Foster
I go out of my way to go to this subway specifically because it is the only one within a wide radius of the area that is 1) clean, 2) kind & professional, 3) food taste actually fresh! The other subways in the Kyle & Buda area do not even come close to comparing to this location. Sidney does a phenomenal job is providing genuine customer service & take the cleanliness of her store seriously and is intentional about every precaution for a clean experience from the actual sandwich making to the store itself. Sidney always has the kindest smile to greet customers and truly cares about subway as a brand! This is really something you don’t see anymore as everyone has started to accept terrible service as the norm, especially at a Subway, but Sidney makes sure hospitality is alive and well. I will always take the extra time & miles to make my purchase at this location because of all the effort that Sidney & her team puts into the store! Thanks for all your hard work Sidney!
Atmosphere: 5
Food: 5
Service: 5
SAM SHERIDAN
Terrible customer service, slow lunch line with only 4 customers in line - terrible attitude. No wonder I’ve never been to this location.
Gilbert446
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
Gilbert Castro
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
Filiberto Castro
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
Good and clean, got a great sandwich very quickly.
Brad Barnhill
Very friendly staff. Talked to my daughter and had her laughing. Always our go to on practice nights.
Kid-friendliness: Employees always talk to my kids which is way better than the subway near my house. Keep up the great customer service. It's what makes a business.
Atmosphere: 5
Food: 5
Service: 5
Don Lacy
By far the worst subway I have ever been in. Workers had music blasting and took them forever to wait on my wife and I. Then claimed Internet was out and wanted cash.
Kimberly Morrison
Where's the beef
Atmosphere: 4
Food: 3
Service: 4
Kevin Johnson
Vegetarian options: A lot of vegetarians love the veggie delights and salads
Parking: Plenty of parking
Kid-friendliness: All kids are welcomed
Wheelchair accessibility: Plenty of room for the handicap ♿️
Great value
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey
Horrible experience. They don't even make fresh bread anymore. If they run out, that's it. They missed up on my order in front of me. When using a coupon from the local paper to pay, they stated the GM said they no longer except coupons from the paper. I asked the worker if they can charge me for the price of the coupon and they stated they didn't know how. They charged me full price. I asked for the GM's/ Owners number and they stated they didn't have it. When I left I forgot the coupon to perhaps use it at another store, they said they lost it and couldn't find it. This shift was November 9th at 6:45pm. Hispanic male with glasses and long curly hair. The other worker was a short Hispanic female with long straight hair. This was a horrible experience.
Service: 1
SO, SO, SO SLOW. Went there at 3 PM on Saturday, and there was only one very slow worker. Waited over 20 minutes behind someone ordering 4 footlongs (who tried to order more but was told that would be a catering order). After that, the worker said he needed to make a different to-go order. The woman in front of us got pretty upset, as she said she'd been waiting nearly 30 minutes for a single sandwich. We were also told that he had a limited selection of toppings.
We left, went to the Subway on FM 1626 and got a sandwich very quickly. Was a real contrast in what can happen when the location is well run.
Service: 1
Open at 9am. Doesn't carry breakfast items.
Love Teriyaki sandwiches and always ? happy to eat them every time
Atmosphere: 5
Food: 5
Service: 5
I go out of my way to go to this subway specifically because it is the only one within a wide radius of the area that is 1) clean, 2) kind & professional, 3) food taste actually fresh! The other subways in the Kyle & Buda area do not even come close to comparing to this location. Sidney does a phenomenal job is providing genuine customer service & take the cleanliness of her store seriously and is intentional about every precaution for a clean experience from the actual sandwich making to the store itself. Sidney always has the kindest smile to greet customers and truly cares about subway as a brand! This is really something you don’t see anymore as everyone has started to accept terrible service as the norm, especially at a Subway, but Sidney makes sure hospitality is alive and well. I will always take the extra time & miles to make my purchase at this location because of all the effort that Sidney & her team puts into the store! Thanks for all your hard work Sidney!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service, slow lunch line with only 4 customers in line - terrible attitude. No wonder I’ve never been to this location.
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
I ordered through the app, when I arrived to pick up my food, the store was closed, I spoke to a manager the next day and was told that my would be returned in 24 hours, it has been over a week and still no refund.
Restaurantji Recommends
Good and clean, got a great sandwich very quickly.
Very friendly staff. Talked to my daughter and had her laughing. Always our go to on practice nights.
Kid-friendliness: Employees always talk to my kids which is way better than the subway near my house. Keep up the great customer service. It's what makes a business.
Atmosphere: 5
Food: 5
Service: 5
By far the worst subway I have ever been in. Workers had music blasting and took them forever to wait on my wife and I. Then claimed Internet was out and wanted cash.
Where's the beef
Atmosphere: 4
Food: 3
Service: 4
Vegetarian options: A lot of vegetarians love the veggie delights and salads
Parking: Plenty of parking
Kid-friendliness: All kids are welcomed
Wheelchair accessibility: Plenty of room for the handicap ♿️
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