The Spring Branch OTG surpasses Starbucks in every single way. The employees are all friendly and never make you feel like youre wasting their time. The drinks are superb and well made. Ditch SB and start going to OTG
C Rodriguez
I visited the Bulverde location today and asked for a flavored green tea with no ice, as I have done several times before. This is what I was handed, a half empty cup. When I asked if there had been a mistake the young girl at the window launched into a long explanation of how they sell the drinks by the ounce and if I wanted a full glass with no ice I would have to buy two drinks. Ridiculous. I tried to politely explain that this had never been an issue before and there was inconsistency in their service. She clapped her hands together, pursed her lips and said something to the effect of “I don’t know what you want me to do” and then just stood there and stared at me. I was so taken aback by her rudeness that I just took my half empty cup of tea and left. $4.78 plus tip for a half empty cup of tea and snooty customer service. I will not be back. Service inconsistency and customer service skills need to be addressed by management.
Aimee Silguero
Love love love my Bulverde location peeps! Always amazing service.
Roger Hayden
Super friendly staff. Great drinks!
Gracie Huet
I love the New Braunfels On The Grind locations so I thought this location wouldn’t be any different. However, the staff here had a terrible attitude. The girl helping us was clearly in a rush to get us to leave and when I asked for straws, she rolled her eyes and gave an attitude. Two of the drinks we had ordered were the incorrect flavor as well. We didn’t want to be met with even more attitude, so we only asked them to fix one of the drinks. Once again, we were met with attitude, and were given the wrong flavor once again. When they “fixed” the drink, the cup was only 3/4 filled out of spite. There were coffee grounds on the bottom and it tasted burnt. It was so terrible that I just ended up having to toss it. We won’t be visiting this location again, and I highly discourage anyone else from visiting this location. These were issues that could have easily been resolved, and without attitude.
Britany Perez
This OTG location off of 381 is the BEST! The staff is always so friendly and fast! Hayden is the absolute BEST! Absolutely love this coffee shop and will go every morning because of the staff!!!
Thomas
Their coffee is great, but after coffee burns due to their tops not fitting correctly and overfilling their cups… can’t say I’ll be back. Also, wish this was the first time.
I always get the same iced espresso beveage just about every day, and it is consistently the same taste, which is a very good taste.
Atmosphere: 5
Food: 5
Service: 5
Nadia S
Love it here! They have the best cold brew and the staff is always so friendly.
Atmosphere: 5
Food: 4
Service: 5
Hannah Tompkins
Mark is the ?
Atmosphere: 5
Food: 5
Service: 5
Jim Wright
Always excellent coffee and the staff are the best!
Atmosphere: 5
Food: 5
Service: 5
Sandra Talamantes
Apparently an individual by the name of Mark thinks that good customer service gives him the right to chat with his acquaintances for over 15 minutes in the drive through while other paying customers wait. When confronted about it he acted sarcastic as if he didn’t do anything wrong.
The Spring Branch OTG surpasses Starbucks in every single way. The employees are all friendly and never make you feel like youre wasting their time. The drinks are superb and well made. Ditch SB and start going to OTG
I visited the Bulverde location today and asked for a flavored green tea with no ice, as I have done several times before. This is what I was handed, a half empty cup. When I asked if there had been a mistake the young girl at the window launched into a long explanation of how they sell the drinks by the ounce and if I wanted a full glass with no ice I would have to buy two drinks. Ridiculous. I tried to politely explain that this had never been an issue before and there was inconsistency in their service. She clapped her hands together, pursed her lips and said something to the effect of “I don’t know what you want me to do” and then just stood there and stared at me. I was so taken aback by her rudeness that I just took my half empty cup of tea and left. $4.78 plus tip for a half empty cup of tea and snooty customer service. I will not be back. Service inconsistency and customer service skills need to be addressed by management.
Love love love my Bulverde location peeps! Always amazing service.
Super friendly staff. Great drinks!
I love the New Braunfels On The Grind locations so I thought this location wouldn’t be any different. However, the staff here had a terrible attitude. The girl helping us was clearly in a rush to get us to leave and when I asked for straws, she rolled her eyes and gave an attitude. Two of the drinks we had ordered were the incorrect flavor as well. We didn’t want to be met with even more attitude, so we only asked them to fix one of the drinks. Once again, we were met with attitude, and were given the wrong flavor once again. When they “fixed” the drink, the cup was only 3/4 filled out of spite. There were coffee grounds on the bottom and it tasted burnt. It was so terrible that I just ended up having to toss it. We won’t be visiting this location again, and I highly discourage anyone else from visiting this location. These were issues that could have easily been resolved, and without attitude.
This OTG location off of 381 is the BEST! The staff is always so friendly and fast! Hayden is the absolute BEST! Absolutely love this coffee shop and will go every morning because of the staff!!!
Their coffee is great, but after coffee burns due to their tops not fitting correctly and overfilling their cups… can’t say I’ll be back. Also, wish this was the first time.
Get tops that fit correctly, please.
Atmosphere: 2
Food: 2
Service: 2
Great coffee with varied menu and quick service.
Atmosphere: 4
Service: 5
I tried hot grinder and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Always a great experience coming here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
Restaurantji Recommends
I always get the same iced espresso beveage just about every day, and it is consistently the same taste, which is a very good taste.
Atmosphere: 5
Food: 5
Service: 5
Love it here! They have the best cold brew and the staff is always so friendly.
Atmosphere: 5
Food: 4
Service: 5
Mark is the ?
Atmosphere: 5
Food: 5
Service: 5
Always excellent coffee and the staff are the best!
Atmosphere: 5
Food: 5
Service: 5
Apparently an individual by the name of Mark thinks that good customer service gives him the right to chat with his acquaintances for over 15 minutes in the drive through while other paying customers wait. When confronted about it he acted sarcastic as if he didn’t do anything wrong.
Service: 1
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