We ordered two different pizzas at 11:13 am on Friday, 1/10/2025. Both pizzas were excellent. When I arrived, my pizza was not quite ready. I was happy it wasn't ready yet. What??? Let me explain. I go overboard with the number of toppings on my pizza. I like EVERYTHING on my pizzas! The two young men working (Gabe and Charlie) were very apologetic for the delay. The reason I didn't mind waiting is that they were making sure my pizza was thoroughly cooked due to the fact I had ordered so many toppings. What a nice change from experiences I have had from other pizza places, often receiving pizza with soggy, partially raw dough. We are new to the Buna area (recently moved from Orange County) and were hesitant to try this Pizza Hut location due to some of their reviews. We're happy we did. We love Pizza Hut pizza and are delighted that our "new" Pizza Hut location did a great job today. I rarely leave poor reviews and leave many positive reviews. If a business I have left a good review for ever performs poorly (with some grace), I will edit or post a new review if I ever have less than acceptable service or food from this location.
Brandie Holden
Got the pizza home and it wasn't fully cooked,cut, and greasy as ever! :/
Food: 1
Service: 5
Braddley McClelland
I don’t understand how I can order pizza to be delivered but when I call over an hour later (25 minutes after it should have been delivered) they day oh we should have called we don’t have a driver… didn’t make my order, didn’t notify me and completely unapologetic. The absolute only reason this store is in business is because there is not much to choose from in this town. This will be our final attempt to use them. 0/10 wouldn’t recommend
The pizza was extremely dry The other topping seemed adequate.
Atmosphere: 2
Food: 1
Service: 2
SARAH MOODY
THE ENTIRE SET-UP IS FLAWED AT THIS LOCATION!! I PLACED MY ORDER ON THE APP FOR CARRYOUT (AS I ALWAYS DO) AND MADE THE GRAVE MISTAKE OF PRE-PAYING! WHEN MY SON ARRIVED TO PICK-UP MY ORDER, THEY HAD JUST GIVEN IT TO SOMEONE ELSE THAT THEY SAID HAD 'CONFIRMED THE ORDER NAME TWO TIMES'! THAT IS NOT DIFFICULT WHEN THERE IS A SCREEN/MONITOR MOUNTED TO THE WALL FOR EVERYONE TO SEE WITH A CUSTOMER'S NAME, ORDER STATUS AND I THINK IT EVEN SAYS IF IT WAS PRE-PAID!? THE STORE MADE THE ORDER AGAIN IN A PRETTY TIMELY FASHION FOR MY SON BUT THIS SHOULD HAVE NEVER BEEN ABLE TO HAVE HAPPEN IN THE FIRST PLACE!! WHY ARE WE NOT GIVEN BARCODES THROUGH THE APP THAT HAVE TO BE SCANNED AT THE RESTAURANT FOR PICK-UP OR SOMETHING A LITTLE MORE SECURE THAN HAVING TO CONFIRM A NAME THAT IS DISPLAYED ON A MONITOR ON THE WALL!? I AM EXTREMELY UNHAPPY ABOUT THIS INCIDENT AND I KNOW THAT PIZZA HUT COULD DO JUST A LITTLE REFORMATTING TO THEIR APP TO SECURE THEIR CUSTOMERS' ORDERS/FOOD!
Atmosphere: 2
Food: 2
Service: 2
Bobby Schuff
Online ordering made ordering and pick up simple and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Large Pizzas
Selena Peterson
Absolutely terrible customer service. I was taken advantage of, money not given back and pizza not delivered for a special occasion. The general manager who would not give me her name had absolutely no sympathy nor did she offer any help. Claimed she called me but was lying through her teeth. She was very rude and condescending. Do better in life.
Atmosphere: 1
Food: 1
Service: 1
Patti Greer
The staff was rude and hung up on me before taking credit card information. I tried to call back for an hour and a half and the phone was busy. We live 15 miles from store and was told that they will not deliver to my house anymore.
We ordered two different pizzas at 11:13 am on Friday, 1/10/2025. Both pizzas were excellent. When I arrived, my pizza was not quite ready. I was happy it wasn't ready yet. What??? Let me explain. I go overboard with the number of toppings on my pizza. I like EVERYTHING on my pizzas! The two young men working (Gabe and Charlie) were very apologetic for the delay. The reason I didn't mind waiting is that they were making sure my pizza was thoroughly cooked due to the fact I had ordered so many toppings. What a nice change from experiences I have had from other pizza places, often receiving pizza with soggy, partially raw dough. We are new to the Buna area (recently moved from Orange County) and were hesitant to try this Pizza Hut location due to some of their reviews. We're happy we did. We love Pizza Hut pizza and are delighted that our "new" Pizza Hut location did a great job today. I rarely leave poor reviews and leave many positive reviews. If a business I have left a good review for ever performs poorly (with some grace), I will edit or post a new review if I ever have less than acceptable service or food from this location.
Got the pizza home and it wasn't fully cooked,cut, and greasy as ever! :/
Food: 1
Service: 5
I don’t understand how I can order pizza to be delivered but when I call over an hour later (25 minutes after it should have been delivered) they day oh we should have called we don’t have a driver… didn’t make my order, didn’t notify me and completely unapologetic. The absolute only reason this store is in business is because there is not much to choose from in this town. This will be our final attempt to use them. 0/10 wouldn’t recommend
Atmosphere: 1
Food: 3
Service: 1
Awesome pizza 🍕 😋
Atmosphere: 5
Food: 5
Service: 5
This Pizza Hut is awesome!
Parking: Parking is fine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Large Pizzas, Triple Chocolate Brownie, Cinnamon Sticks, Oven-Baked Chicken Alfredo Pasta, Bacon Cheddar Cheese Sticks, Roasted Garlic Cheese Sticks, Big Dinner Box with 3 Pizzas, Marinara Dip, Meat Lover's Pizza, Tavern Ultimate Pizza, Full Melt & Side, Pepperoni Lover's Pizza
The pizza was extremely dry The other topping seemed adequate.
Atmosphere: 2
Food: 1
Service: 2
THE ENTIRE SET-UP IS FLAWED AT THIS LOCATION!! I PLACED MY ORDER ON THE APP FOR CARRYOUT (AS I ALWAYS DO) AND MADE THE GRAVE MISTAKE OF PRE-PAYING! WHEN MY SON ARRIVED TO PICK-UP MY ORDER, THEY HAD JUST GIVEN IT TO SOMEONE ELSE THAT THEY SAID HAD 'CONFIRMED THE ORDER NAME TWO TIMES'! THAT IS NOT DIFFICULT WHEN THERE IS A SCREEN/MONITOR MOUNTED TO THE WALL FOR EVERYONE TO SEE WITH A CUSTOMER'S NAME, ORDER STATUS AND I THINK IT EVEN SAYS IF IT WAS PRE-PAID!? THE STORE MADE THE ORDER AGAIN IN A PRETTY TIMELY FASHION FOR MY SON BUT THIS SHOULD HAVE NEVER BEEN ABLE TO HAVE HAPPEN IN THE FIRST PLACE!! WHY ARE WE NOT GIVEN BARCODES THROUGH THE APP THAT HAVE TO BE SCANNED AT THE RESTAURANT FOR PICK-UP OR SOMETHING A LITTLE MORE SECURE THAN HAVING TO CONFIRM A NAME THAT IS DISPLAYED ON A MONITOR ON THE WALL!? I AM EXTREMELY UNHAPPY ABOUT THIS INCIDENT AND I KNOW THAT PIZZA HUT COULD DO JUST A LITTLE REFORMATTING TO THEIR APP TO SECURE THEIR CUSTOMERS' ORDERS/FOOD!
Atmosphere: 2
Food: 2
Service: 2
Online ordering made ordering and pick up simple and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Large Pizzas
Absolutely terrible customer service. I was taken advantage of, money not given back and pizza not delivered for a special occasion. The general manager who would not give me her name had absolutely no sympathy nor did she offer any help. Claimed she called me but was lying through her teeth. She was very rude and condescending. Do better in life.
Atmosphere: 1
Food: 1
Service: 1
The staff was rude and hung up on me before taking credit card information. I tried to call back for an hour and a half and the phone was busy. We live 15 miles from store and was told that they will not deliver to my house anymore.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Pepperoni Pizza, Large Pizzas
Restaurantji Recommends
Great pizza
PIZZA HUT IN BUNA...THE STAFF WAS EXTREMELY HELPFUL AND FRIENDLY.
Ordered 2 of the $25.99 deals online which made my total around $60 with tax and delivery fee but they are charging my debit card $84.25.
Great food!
Great Pizza with fast service!
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