I went in for ice cream. And baskin Robbin’s is my favorite place. I have never been to a location that was dirty. The customer service was decent but there was old food/ trash between the ice cream trays and ants on the ice cream displays. It needs a deep clean
Janie Moreno
If the store clo
Kayla R
Never have anything, and very stingy with sprinkles on a double scoop of ice cream.
Jumoke Apa
They don’t have anything don’t even bother to ask for any icecream flavors the answer will always be we’re out of icecream
Christina Lopez
First time here and the service was horrible. Walked in nobody acknowledged my daughter or I finally a young man walked up took our order. Paid, no thank you come again anything. You could tell they did not want to be there. For a first time experience, won't ever go to another
Alana Evans
Baskin Robbins Cedar Hill is the worst ever. How are you an ice cream shop and you are out of the most basic flavors...This is not the first, second or third time this has happened to me. I chalked it up to you have kids running thst store but this right here was the last straw for me....just file bankruptcy immediately. You will never get my money again.
Juan Lara
Never got to try it because EVERY TIME we go there always closed. Mind you they close at 10PM . TELL ME WHY THE LOBBY WAS CLOSED AT 8:30PM! Y'all might as well not open the store
John Brown
Ask for a banna split with all chocolate ice cream and all regular toppings and no cherry gave my cherries and the took them off and didn't give me just chocolate toppings they don't listen to there customers
Anastasia Haynes
Negative stars
When we walked in, my mom asked if there were any sugar-free flavors. The only person who even acknowledged us was Kristian; the other employee was busy turning a broom in circles and couldn’t be bothered to make eye contact or help. Kristian reluctantly took our order with minimum enthusiasm, and at one point even dropped a scoop while trying to keep her long, uncontained hair from falling into the ice cream. At least that one was thrown away instead of being served. I ordered a waffle cone, and as someone who used to work at Baskin Robbins and make waffle cones myself, I know what a crispy, fresh cone should be. This one was anything but, it was pliable, stale, and honestly a poor reflection of their supposed standards. When I asked for a new cone, Kristian insisted, “I just made those today” as if I was the one at fault for expecting something less than a rubbery mess. I demonstrated how pliable it was, and with a dramatic attitude, she walked away, used her bare hands, without washing after touching the register and taking payment to dig through a stack of cones. I politely asked if she would put on a glove, and you would think I had asked for something ridiculous by the way she glared at me. She reluctantly put on a glove, handed me another cone, and it was just as rubbery. I chose to leave it on the counter instead. On top of that they are always out of everything because they are too lazy to keep things stocked also the freezer the ice cream is scooped out of is covered in a thick layer of frost that is in all of the tubs and makes the ice cream taste off. This kind of poor service, carelessness, and disregard for sanitary practices seems to be the standard here, not the exception. I’ll be contacting corporate in hopes that they address these ongoing issues, because the employees, and the management, clearly do not care about delivering a proper customer experience.
Roslyn Knight-Bolden
I keep trying to support this location because it is near my office. The customer service is horrible every time and never seems to improve. I just sat in the drive thru 5 minutes waiting for someone to take my order and never got a response. I drove around and walked inside. There were two people working and when I asked why they didn’t take my order, they looked at me like I was the problem.
I had a good experience, I ordered an icecream cake for my brother’s Birthday and Everything went well. The employee’s were nice to me. Thanks
Abril Martinez
Please avoid this location. Placed an online order and when I went to pick up they said they were out of EVERYTHING. I walked over to the ice cream section and my selections were definitely in stock. I'm assuming they were just cancelling all mobile orders.
T Williams
If I could give a zero that is what I would give. I ordered 2 Easter Cakes on the app 64.00 total. I accidentally ordered 2 white cakes instead of one chocolate and one white. I immediately called the store to correct it. No answer, went straight to voicemail. I tried calling this store 18 times that day again no answer. Finally while I was in the area the next dry I decided to stop by. I spoke with the manager, couldn't see his name (Hispanic Guy) I explained the issue about. He said they don't answer the phone when it's busy. I said the business was busy all day. Because I called several times throughout the day and not one time was the phone picked up. He then said I should have drove up here to change my order if they were not answering the phone. So he literally tried to twist it around on me and make it my fault. No apologies, no empathy no nothing. Also, while talking to him, in the background I see a female employee sticking her bare hands in several bags of candy or topping and popping them in her mouth. Just nasty and unsanitary. Now, to the cakes 🎂 I ordered. They blow them up on the website page. The are literally so darn small. Tiny would better describe it. I am deleting the app and will be contacting the corporate office on Monday. Horrible customer service. This store does not get enough business to warrant them not picking up the phone during business hours. The manager need some additional training on how to deal with the public and when eating out you never really know how your food is prepared. I really don't want to give my grandkids these cakes.
Beatrice Rodriguez
Customers have to stand in line for a long time until they attend you. They never have the flavor you want like simple chocolate. They never have ingredients for banana splits or sundays.
Willie Will
Terrible service, we went at 8:30pm and there was a sign on the door saying lobby closed and drivethru recording said that it was closed and there are supposed to closed at 10pm They need to fire all those workers.
I went in for ice cream. And baskin Robbin’s is my favorite place. I have never been to a location that was dirty. The customer service was decent but there was old food/ trash between the ice cream trays and ants on the ice cream displays. It needs a deep clean
If the store clo
Never have anything, and very stingy with sprinkles on a double scoop of ice cream.
They don’t have anything don’t even bother to ask for any icecream flavors the answer will always be we’re out of icecream
First time here and the service was horrible. Walked in nobody acknowledged my daughter or I finally a young man walked up took our order. Paid, no thank you come again anything. You could tell they did not want to be there. For a first time experience, won't ever go to another
Baskin Robbins Cedar Hill is the worst ever. How are you an ice cream shop and you are out of the most basic flavors...This is not the first, second or third time this has happened to me. I chalked it up to you have kids running thst store but this right here was the last straw for me....just file bankruptcy immediately. You will never get my money again.
Never got to try it because EVERY TIME we go there always closed. Mind you they close at 10PM . TELL ME WHY THE LOBBY WAS CLOSED AT 8:30PM! Y'all might as well not open the store
Ask for a banna split with all chocolate ice cream and all regular toppings and no cherry gave my cherries and the took them off and didn't give me just chocolate toppings they don't listen to there customers
Negative stars
When we walked in, my mom asked if there were any sugar-free flavors. The only person who even acknowledged us was Kristian; the other employee was busy turning a broom in circles and couldn’t be bothered to make eye contact or help. Kristian reluctantly took our order with minimum enthusiasm, and at one point even dropped a scoop while trying to keep her long, uncontained hair from falling into the ice cream. At least that one was thrown away instead of being served. I ordered a waffle cone, and as someone who used to work at Baskin Robbins and make waffle cones myself, I know what a crispy, fresh cone should be. This one was anything but, it was pliable, stale, and honestly a poor reflection of their supposed standards. When I asked for a new cone, Kristian insisted, “I just made those today” as if I was the one at fault for expecting something less than a rubbery mess. I demonstrated how pliable it was, and with a dramatic attitude, she walked away, used her bare hands, without washing after touching the register and taking payment to dig through a stack of cones. I politely asked if she would put on a glove, and you would think I had asked for something ridiculous by the way she glared at me. She reluctantly put on a glove, handed me another cone, and it was just as rubbery. I chose to leave it on the counter instead. On top of that they are always out of everything because they are too lazy to keep things stocked also the freezer the ice cream is scooped out of is covered in a thick layer of frost that is in all of the tubs and makes the ice cream taste off. This kind of poor service, carelessness, and disregard for sanitary practices seems to be the standard here, not the exception. I’ll be contacting corporate in hopes that they address these ongoing issues, because the employees, and the management, clearly do not care about delivering a proper customer experience.
I keep trying to support this location because it is near my office. The customer service is horrible every time and never seems to improve. I just sat in the drive thru 5 minutes waiting for someone to take my order and never got a response. I drove around and walked inside. There were two people working and when I asked why they didn’t take my order, they looked at me like I was the problem.
Restaurantji Recommends
I had a good experience, I ordered an icecream cake for my brother’s Birthday and Everything went well. The employee’s were nice to me. Thanks
Please avoid this location.
Placed an online order and when I went to pick up they said they were out of EVERYTHING.
I walked over to the ice cream section and my selections were definitely in stock.
I'm assuming they were just cancelling all mobile orders.
If I could give a zero that is what I would give. I ordered 2 Easter Cakes on the app 64.00 total. I accidentally ordered 2 white cakes instead of one chocolate and one white. I immediately called the store to correct it. No answer, went straight to voicemail. I tried calling this store 18 times that day again no answer. Finally while I was in the area the next dry I decided to stop by. I spoke with the manager, couldn't see his name (Hispanic Guy) I explained the issue about. He said they don't answer the phone when it's busy. I said the business was busy all day. Because I called several times throughout the day and not one time was the phone picked up. He then said I should have drove up here to change my order if they were not answering the phone. So he literally tried to twist it around on me and make it my fault. No apologies, no empathy no nothing. Also, while talking to him, in the background I see a female employee sticking her bare hands in several bags of candy or topping and popping them in her mouth. Just nasty and unsanitary. Now, to the cakes 🎂 I ordered. They blow them up on the website page. The are literally so darn small. Tiny would better describe it. I am deleting the app and will be contacting the corporate office on Monday. Horrible customer service. This store does not get enough business to warrant them not picking up the phone during business hours.
The manager need some additional training on how to deal with the public and when eating out you never really know how your food is prepared. I really don't want to give my grandkids these cakes.
Customers have to stand in line for a long time until they attend you. They never have the flavor you want like simple chocolate. They never have ingredients for banana splits or sundays.
Terrible service, we went at 8:30pm and there was a sign on the door saying lobby closed and drivethru recording said that it was closed and there are supposed to closed at 10pm
They need to fire all those workers.
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