Came through the drive thru for 2 3 piece fish dinners with green beans, got all the way home and started eating and the fish tasted like NOTHING! So I called to let the store know, took a few times before they answered, the young lady was very nice when answered and I explained to her what happened. She took my name and said they didn’t “marinate” it properly and that they’ll be happy to replace both dinners and give me a gallon of tea. So I came the next day and the guy at the counter asked me what my name was, I told him, he said “6 fish” I said 2 (3) piece fish dinners. So they gave me the gallon of tea and 2 boxes with fish only and told me “you gotta pay for the sides” I said WHO? You gave me food I couldn’t even eat yesterday and she said she’d replace both dinners which includes SIDES! The unprofessional mgr was talking from behind the wall and said you gotta pay for the sides. I said how does that make any sense? Don’t worry about it, I’ll get you where it counts. And I’ll call back when you’re not here. HORRIBLE experience because I don’t live right up the street. Won’t be returning after speaking to the manager.
Atmosphere: 1
Food: 1
Service: 1
Corina Rodriguez
Usually Chicken Express at Mansfield/Arlington has always been decent. 1st time at this location Cedar Hill on way home. When I asked to make sure on roll count, window closed on me when the young lady determined she answered me. Called her back. Seemed miffed. 40 bucks and can't assure me order right. Nice man cashier but couldn't explain why I didnt see my 6 ct rolls. So young lady came in to explain that 1 in meal box, extra 2 in bag x 2 meals. However, both my sons told me like 30 min ago just now only gravy and NO mashed potatoes. I asked man from get-go for 7 strip dinner with mashed potatoes with 3 total sides and 2 extra rolls. Then decided on same second order. Just learning today no mashed potatoes and that was first side I asked for. Would just like order right even if that takes you 1 more minute to listen to customer. Also, my son said the strip batter not good either. So that's that. Prior reviews are aren't wrong. This place not paying attention to make orders right, just taking our $$. Main entree batter lacking. This isn't good service nor food for the price. I won't be back. Is this why there was no line like at Popeyes just 2 spots down? Lesson learned. Do better Chicken Express to train your workers that it matters what level of service they give.
Food: 1
Service: 1
Recommended dishes: Roll, Corn Nuggets
Justin Howell
Hair in my food WEAR HAIR NET
Atmosphere: 5
Food: 4
Service: 5
rtrayl
Most consistent food and service in the area. My go to .
Atmosphere: 5
Food: 5
Service: 5
Tommy D
Excellent food and staff.
Justina
They never give you plastic wear spoons of fart, they never give paper towels, they never give condiment, being there, at least ten to never have had paper towels or anything in the bag
Lelon Anderson
This place horrible the service was bad. The manager I guess older Hispanic guy acted like he didn't want to open his mouth at the front counter made me wait on cold food. And I was done I walked to the counter for a refill he saw me and started walking towards me and a young co worker got his attention and I was standing there while they were talking I just three my cup away and left. Never returning ever
IcI GovtBids
Went thru the drive-thru in Cedar Hill and while the young man at drive-thru window was nice, the manager on duty was completely rude to both myself and his worker. So much so that I canceled my order and got a refund. I ordered chicken & corn fritters. Manager got order wrong and when the worker told him, he became irate with the worker. No thank you.
Tammy Jessie
Manager was rude and not courteous at all. And I’m a hard person to offend. A person that communicates in that tone shouldn’t be in customer service IMO nor a manager.
Ms Enetta was the best . She was so welcome ig with the most loving spirit. She made sure we got the best experience every time we come and she needs to recognize for her great customer service. I come just to see her
Carolyn Morris
That's not a chicken place. I just buy chicken tenders. They're good. I am a former chef. I just like the way they cook their chicken Tenders. I'm not in that I will dine- in the most eat at home
Anna Guerra
The sweet tea and tenders are my favorite
Alfred Jackson
First and last time coming here. Purchased a 7 piece spicy chicken meal today and they only gave me 6. Doesn’t take but one time to burn me for me to learn to NEVER come back.
Alyssa South
I frequent this location bc it’s right by my house. Today, the woman who took my order was kinda rude. I’ve worked in food service. I know it’s hard. So I didn’t think anything of it. Then I got to the window, the woman who cashed me out was so rude. She had long red hair and glasses. I didn’t understand why she was acting like that. My order was easy, I was polite. I was so confused. Said thank you and she just slammed the sliding window and walked away. I don’t usually even write reviews. But this interaction kinda upset me.
Food tasted old and made me sick.
Atmosphere: 2
Food: 1
Service: 4
Came through the drive thru for 2 3 piece fish dinners with green beans, got all the way home and started eating and the fish tasted like NOTHING! So I called to let the store know, took a few times before they answered, the young lady was very nice when answered and I explained to her what happened. She took my name and said they didn’t “marinate” it properly and that they’ll be happy to replace both dinners and give me a gallon of tea. So I came the next day and the guy at the counter asked me what my name was, I told him, he said “6 fish” I said 2 (3) piece fish dinners. So they gave me the gallon of tea and 2 boxes with fish only and told me “you gotta pay for the sides” I said WHO? You gave me food I couldn’t even eat yesterday and she said she’d replace both dinners which includes SIDES! The unprofessional mgr was talking from behind the wall and said you gotta pay for the sides. I said how does that make any sense? Don’t worry about it, I’ll get you where it counts. And I’ll call back when you’re not here. HORRIBLE experience because I don’t live right up the street. Won’t be returning after speaking to the manager.
Atmosphere: 1
Food: 1
Service: 1
Usually Chicken Express at Mansfield/Arlington has always been decent. 1st time at this location Cedar Hill on way home. When I asked to make sure on roll count, window closed on me when the young lady determined she answered me. Called her back. Seemed miffed. 40 bucks and can't assure me order right. Nice man cashier but couldn't explain why I didnt see my 6 ct rolls. So young lady came in to explain that 1 in meal box, extra 2 in bag x 2 meals. However, both my sons told me like 30 min ago just now only gravy and NO mashed potatoes. I asked man from get-go for 7 strip dinner with mashed potatoes with 3 total sides and 2 extra rolls. Then decided on same second order. Just learning today no mashed potatoes and that was first side I asked for. Would just like order right even if that takes you 1 more minute to listen to customer.
Also, my son said the strip batter not good either. So that's that. Prior reviews are aren't wrong. This place not paying attention to make orders right, just taking our $$. Main entree batter lacking. This isn't good service nor food for the price. I won't be back. Is this why there was no line like at Popeyes just 2 spots down? Lesson learned. Do better Chicken Express to train your workers that it matters what level of service they give.
Food: 1
Service: 1
Recommended dishes: Roll, Corn Nuggets
Hair in my food WEAR HAIR NET
Atmosphere: 5
Food: 4
Service: 5
Most consistent food and service in the area. My go to .
Atmosphere: 5
Food: 5
Service: 5
Excellent food and staff.
They never give you plastic wear spoons of fart, they never give paper towels, they never give condiment, being there, at least ten to never have had paper towels or anything in the bag
This place horrible the service was bad. The manager I guess older Hispanic guy acted like he didn't want to open his mouth at the front counter made me wait on cold food. And I was done I walked to the counter for a refill he saw me and started walking towards me and a young co worker got his attention and I was standing there while they were talking I just three my cup away and left. Never returning ever
Went thru the drive-thru in Cedar Hill and while the young man at drive-thru window was nice, the manager on duty was completely rude to both myself and his worker. So much so that I canceled my order and got a refund. I ordered chicken & corn fritters. Manager got order wrong and when the worker told him, he became irate with the worker. No thank you.
Manager was rude and not courteous at all. And I’m a hard person to offend. A person that communicates in that tone shouldn’t be in customer service IMO nor a manager.
Restaurantji Recommends
Ms Enetta was the best . She was so welcome ig with the most loving spirit. She made sure we got the best experience every time we come and she needs to recognize for her great customer service. I come just to see her
That's not a chicken place. I just buy chicken tenders. They're good. I am a former chef.
I just like the way they cook their chicken Tenders. I'm not in that I will dine- in the most eat at home
The sweet tea and tenders are my favorite
First and last time coming here. Purchased a 7 piece spicy chicken meal today and they only gave me 6. Doesn’t take but one time to burn me for me to learn to NEVER come back.
I frequent this location bc it’s right by my house. Today, the woman who took my order was kinda rude. I’ve worked in food service. I know it’s hard. So I didn’t think anything of it. Then I got to the window, the woman who cashed me out was so rude. She had long red hair and glasses. I didn’t understand why she was acting like that. My order was easy, I was polite. I was so confused. Said thank you and she just slammed the sliding window and walked away. I don’t usually even write reviews. But this interaction kinda upset me.
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