Terrible service there, and they are always out of something. This is my third time coming and I will never return again, I try to give the benefit of the doubt when returning but this is my last straw. They gave be a completely different order then what I asked for.
Atmosphere: 1
Food: 1
Service: 1
Paul Quezada
August 2nd at 8:30 PM
I came by with my family around 8:30 PM on August 2nd, and unfortunately, we had a terrible experience. A young male employee at the drive-thru was incredibly rude from the moment he started speaking to us. His tone was dismissive and made us all uncomfortable — the way he kept saying “Anything else?” came off as impatient and condescending.
The location itself looks nice from the outside, but his attitude completely ruined it for us. It honestly made me sick to my stomach. We didn’t even feel comfortable placing an order because we didn’t trust that our food would be handled properly. If someone dislikes their job that much, they shouldn’t be interacting with customers.
We ended up leaving without ordering. Extremely disappointed.
Atmosphere: 1
Food: 1
Service: 1
Frank Miranda
Very courteous service and the Cook is so awesome prepared a fantastic sandwich
Atmosphere: 5
Food: 5
Service: 5
Shelley Towry-Boyd
Unfortunately the stores run by youngins and they don't care if anything is stale or not and they don't care. If it takes 20 minutes to make a sandwich. That should only take about 3 or 4 minutes. I never go there personally for myself but I do have to pick up and deliver with my job
Atmosphere: 1
Food: 1
Service: 1
Jack
Update on my review. This time the food & coffee is absolutely delicious. So much better quality & service. Everything was super delicious & all food items were given to me inside the bag. You earned all my respect back. Keep up the great job😌
Atmosphere: 4
Food: 5
Service: 5
Yigit Brave Cesur
This happened three times. When I ordered online Bagel and Sandwiches . When I went to store , they said no bagel , and No bacon , egg for sandwiches . But I paid all with regular prices online. They did nothing .
And zChocolate Donut.You can not see chocolatr on Donut.. If no bagel , donut, and sandwiches here anything , why do we need to go to Dunkin Donut ?
Atmosphere: 3
Food: 1
Service: 1
mando z
Worst Dunkin in Dfw. When this particular location actually gets a good manager and good employees they do not last there. Owner of location needs to pay their good employees well and in time to keep the good ones around. Now again you have the most worthless employees there with no work ethics and lazy. I recommend for you to drive to Desoto location on Hampton road if you actually want good service. Longer drive but I guarantee it will be much better for you and your time instead of dealing with this pathetic Cedar Hill location. Owner needs to shut it down or try it's hardest to retain good employees.
Service: 1
Angela Dieckman
Placed order on app, allowed extra time (as app suggested), only to get there and be met with horrible customer service - said”we don’t have your food, so ask the app for a refund” so because you didn’t have food, you can’t just not accept the order - gotta charge me and then I spend 2 days with customer service for a refund. Worker was extremely rude. Have contacted corporate - everything about this visit was zero stars.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Alvarez
Really Bad Customer Service.
Atmosphere: 1
Food: 3
Service: 1
Ashley Martinez
First time at this location and it will be my last. We came in the evening time around 6pm there was no one in the drive thru line so we decided to go inside to check it out. Store was clean I give it that however their customer service for these 2 young adult workers need some adjustments or extra training. We were not greeted or even asked what we would like as we just came in for a quick ice cream it was like if we were a bother to these 2 staff members , they didn’t offer any spoons , napkins etc. As we get checked out there was still no type of energy coming from these staff members , as she rang my order up she didn’t even tell me my total no give me a receipt and the walked off to start making a coffee , I had to ask may I get a receipt and her reply was are machine is down. Ummm okay 👎 customer service sucked here.
6/10/25 the donuts weren't fresh they were very cold and the pigs in a blanket were not cooked all the way, and after eating it me and my kids weren't feeling well
Atmosphere: 2
Food: 1
Service: 3
Rolo Ro
Workers not wanting to be there..horrible service and hygiene..
Atmosphere: 2
Food: 1
Service: 1
Meichele Richardson
I ordered a cake for my son’s birthday. The cake was Delicious first of all! And I’m appreciative the order was fulfilled in a timely manner as promised online. However, my review is for the Hispanic girl at the counter. I was polite and friendly and was met with some unnecessary “stank.” If she’s management then there should be a real attitude adjustment. If not, then I understand why she’s isn’t. I’d normally let this encounter slide, but then changed my mind because she was so uncalled for.
Atmosphere: 1
Food: 5
Service: 1
Catrina Allen
Poor customer service. The case where the donuts are at is not enclosed so gnats was all inside the case. Nasty as hell. I would never eat here again.
Atmosphere: 1
Food: 1
Service: 1
margie debault
Just stopped at BR/Dunkin for ice cream, and all the containers were empty! No ice cream! Not a good way to run a business☹️
Terrible service there, and they are always out of something. This is my third time coming and I will never return again, I try to give the benefit of the doubt when returning but this is my last straw. They gave be a completely different order then what I asked for.
Atmosphere: 1
Food: 1
Service: 1
August 2nd at 8:30 PM
I came by with my family around 8:30 PM on August 2nd, and unfortunately, we had a terrible experience. A young male employee at the drive-thru was incredibly rude from the moment he started speaking to us. His tone was dismissive and made us all uncomfortable — the way he kept saying “Anything else?” came off as impatient and condescending.
The location itself looks nice from the outside, but his attitude completely ruined it for us. It honestly made me sick to my stomach. We didn’t even feel comfortable placing an order because we didn’t trust that our food would be handled properly. If someone dislikes their job that much, they shouldn’t be interacting with customers.
We ended up leaving without ordering. Extremely disappointed.
Atmosphere: 1
Food: 1
Service: 1
Very courteous service and the Cook is so awesome prepared a fantastic sandwich
Atmosphere: 5
Food: 5
Service: 5
Unfortunately the stores run by youngins and they don't care if anything is stale or not and they don't care. If it takes 20 minutes to make a sandwich. That should only take about 3 or 4 minutes. I never go there personally for myself but I do have to pick up and deliver with my job
Atmosphere: 1
Food: 1
Service: 1
Update on my review. This time the food & coffee is absolutely delicious. So much better quality & service. Everything was super delicious & all food items were given to me inside the bag. You earned all my respect back. Keep up the great job😌
Atmosphere: 4
Food: 5
Service: 5
This happened three times.
When I ordered online Bagel and Sandwiches . When I went to store , they said no bagel , and No bacon , egg for sandwiches . But I paid all with regular prices online. They did nothing .
And zChocolate Donut.You can not see chocolatr on Donut.. If no bagel , donut, and sandwiches here anything , why do we need to go to Dunkin Donut ?
Atmosphere: 3
Food: 1
Service: 1
Worst Dunkin in Dfw. When this particular location actually gets a good manager and good employees they do not last there. Owner of location needs to pay their good employees well and in time to keep the good ones around. Now again you have the most worthless employees there with no work ethics and lazy. I recommend for you to drive to Desoto location on Hampton road if you actually want good service. Longer drive but I guarantee it will be much better for you and your time instead of dealing with this pathetic Cedar Hill location. Owner needs to shut it down or try it's hardest to retain good employees.
Service: 1
Placed order on app, allowed extra time (as app suggested), only to get there and be met with horrible customer service - said”we don’t have your food, so ask the app for a refund” so because you didn’t have food, you can’t just not accept the order - gotta charge me and then I spend 2 days with customer service for a refund. Worker was extremely rude. Have contacted corporate - everything about this visit was zero stars.
Atmosphere: 1
Food: 1
Service: 1
Really Bad Customer Service.
Atmosphere: 1
Food: 3
Service: 1
First time at this location and it will be my last. We came in the evening time around 6pm there was no one in the drive thru line so we decided to go inside to check it out. Store was clean I give it that however their customer service for these 2 young adult workers need some adjustments or extra training. We were not greeted or even asked what we would like as we just came in for a quick ice cream it was like if we were a bother to these 2 staff members , they didn’t offer any spoons , napkins etc. As we get checked out there was still no type of energy coming from these staff members , as she rang my order up she didn’t even tell me my total no give me a receipt and the walked off to start making a coffee , I had to ask may I get a receipt and her reply was are machine is down. Ummm okay 👎 customer service sucked here.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
6/10/25 the donuts weren't fresh they were very cold and the pigs in a blanket were not cooked all the way, and after eating it me and my kids weren't feeling well
Atmosphere: 2
Food: 1
Service: 3
Workers not wanting to be there..horrible service and hygiene..
Atmosphere: 2
Food: 1
Service: 1
I ordered a cake for my son’s birthday. The cake was Delicious first of all! And I’m appreciative the order was fulfilled in a timely manner as promised online. However, my review is for the Hispanic girl at the counter. I was polite and friendly and was met with some unnecessary “stank.” If she’s management then there should be a real attitude adjustment. If not, then I understand why she’s isn’t. I’d normally let this encounter slide, but then changed my mind because she was so uncalled for.
Atmosphere: 1
Food: 5
Service: 1
Poor customer service. The case where the donuts are at is not enclosed so gnats was all inside the case. Nasty as hell. I would never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Just stopped at BR/Dunkin for ice cream, and all the containers were empty! No ice cream! Not a good way to run a business☹️
Atmosphere: 1
Food: 1
Service: 1
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