If I could leave a zero I would. I drove up to the window to order 3 chicken sandwiches. I was told there was only one patty at this time. I asked 7 times how long it will take, and the lady pretended to not hear me. I drov up to the window and no one was there. Went to Popeyes!
Mohamad Hudson
My reason for a one-star is because my $5 bowl is now $9. Are you kidding me? I have to get a second job just so I can afford lunch.
Atmosphere: 2
Food: 4
Service: 3
Stephanie Hickman
Nothing that I had was fresh my original chicken was dry , mash potatoes were cold and old
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gravy
lance “FreakyDino98” gerard
Charged us for, and gave us a completely incorrect order. Pot pie when we ordered a simple 4 pc combo. Not only do we not want this or not like pot pie but I was given a regular drink when I am diabetic. Called to get it sorted out and ask what could be happen and the man on the phone was nothing but contradicting, interruptive, and rude before outright refusing to refund it whatsoever. So it's just gonna be thrown away and I'm out the price of the order with no food to show for it. Thanks KFC, stay classy.
Atmosphere: 1
Food: 1
Service: 1
Vicky Neis
Walked in yo this place. The girl at the register was extremely rude. She said her location also doesn't except coupons. She was a terrible representation ofthe brand. Had an attitude before we even spoke. Will not vist this location again. Walked out and went nextdoor to Popeyes. Find better employees
Atmosphere: 1
Service: 1
Meah Chachere
THROW THE WHOLE STORE AWAY!! I am disgusted by finding hair-- battered, deep fried and nestled within my order. This is not chicken feathers that weren't plucked. Someone is either missing a hair net or not properly checking the food.. Regardless, I will not be back. Order was a 12pc dark mixed with Coleslaw and Macaroni & Cheese.
Atmosphere: 1
Food: 1
Service: 1
markieg g
It's in the mall so fairly crowded each day. I'm from America so the Language was a bit of struggle. The Chicken taste better than in the US. Service was fast and Friendly.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fried Chicken
C Wash
Yall should be ashamed of yourselves. The skin is literally sliding off of the chicken. We ask for mixed chicken and was even all breast and about 4 leg and it was old. Yall are trifling for this
Debresha Walls
Customer didnt read it or recognize the foods that why i will never come back there
My husband and I stopped at KFC in Cedar Hill on Tuesday, 9/10, we wanted wings. The manager was nice enough to help me with my order even though they didn’t sell wings and a meal. The service and food was great! On Sunday, 9/15, we returned to this location to order more wings! Courtney waited on me and was very pleasant. The manager was sitting at a table doing paperwork. As I was leaving, both Courtney and the manager thanked me for coming in. I live near a KFC, but chose to return to the Cedar Hill location for the their food, but also their great customer service!
I get to the window and ask the young lady how she’s doing. Response: order when you’re ready. I ask for an 8pc family meal. Well I only have certain pieces because deliveries are ahead of you…. She checks and tells me what’s left. I say okay thanks and she says mhm… this location has always had customer services challenges but some individuals are honestly just not cut for the job. If customer services isn’t strong suit, I suggest just quitting. Avoid this location and just make the drive to Duncanville if you’re able.
Atmosphere: 1
Food: 1
Service: 1
Suh Ron
So this the only place in cedar hill that doesn’t give you a receipt oh ok
Service: 1
Dr. Shelley Robinson
I purchased a 2-piece original meal with a breast, leg, mashed potatoes, and a drink today, 6/27/2024. I'm very disappointed that the breast was very dry and rubbery, so I was unable to eat it. I bit into the leg, and it smelled like chlorine. The chicken leg smelled spoiled, so I was unable to eat that either. I'm very disappointed that I wasted my time and money on a meal that I was unable to eat. I will never go back to this location: KFC 216 FM1382, Cedar Hill, TX 75104. Restaurant #G135694
Atmosphere: 1
Food: 1
Service: 1
S R
I purchased a 2-piece original meal with a breast, leg, mashed potatoes, and a drink today, 6/27/2024. I'm very disappointed that the breast was very dry and rubbery, so I was unable to eat it. I bit into the leg, and it smelled like chlorine. The chicken leg smelled spoiled, so I was unable to eat that either. I'm very disappointed that I wasted my time and money on a meal that I was unable to eat. I will never go back to this location: KFC 216 FM1382, Cedar Hill, TX 75104. Restaurant #G135694
Atmosphere: 1
Food: 1
Service: 1
Nichon Mitchell
So....I ordered $40 worth of food. I left with my otder and discovered I didn't get my large cole slaw even though we waited 20 minutes in the store for the order while they passed all the chicken out the drive thru while 8 customers on the inside waited. I wanted the cole slaw.... that's why I ordered it. So i go all the way back to get something that should've been given to me in the first place, only to be greeted with attitude and no real recognition of the huge inconvenience. How is it that they got a problem with me coming back for something that I paid for and should've had anyway? Because it's horrible customer service. 3rd times the charm - finding me another location. Also, they slipped me crispy because it was a 30 minute wait on original. STILL! After sitting here 20?? Bye!
If I could leave a zero I would. I drove up to the window to order 3 chicken sandwiches. I was told there was only one patty at this time. I asked 7 times how long it will take, and the lady pretended to not hear me. I drov up to the window and no one was there. Went to Popeyes!
My reason for a one-star is because my $5 bowl is now $9. Are you kidding me? I have to get a second job just so I can afford lunch.
Atmosphere: 2
Food: 4
Service: 3
Nothing that I had was fresh my original chicken was dry , mash potatoes were cold and old
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gravy
Charged us for, and gave us a completely incorrect order. Pot pie when we ordered a simple 4 pc combo. Not only do we not want this or not like pot pie but I was given a regular drink when I am diabetic. Called to get it sorted out and ask what could be happen and the man on the phone was nothing but contradicting, interruptive, and rude before outright refusing to refund it whatsoever. So it's just gonna be thrown away and I'm out the price of the order with no food to show for it. Thanks KFC, stay classy.
Atmosphere: 1
Food: 1
Service: 1
Walked in yo this place. The girl at the register was extremely rude. She said her location also doesn't except coupons. She was a terrible representation ofthe brand. Had an attitude before we even spoke. Will not vist this location again. Walked out and went nextdoor to Popeyes. Find better employees
Atmosphere: 1
Service: 1
THROW THE WHOLE STORE AWAY!! I am disgusted by finding hair-- battered, deep fried and nestled within my order. This is not chicken feathers that weren't plucked. Someone is either missing a hair net or not properly checking the food.. Regardless, I will not be back. Order was a 12pc dark mixed with Coleslaw and Macaroni & Cheese.
Atmosphere: 1
Food: 1
Service: 1
It's in the mall so fairly crowded each day. I'm from America so the Language was a bit of struggle. The Chicken taste better than in the US. Service was fast and Friendly.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fried Chicken
Yall should be ashamed of yourselves. The skin is literally sliding off of the chicken. We ask for mixed chicken and was even all breast and about 4 leg and it was old. Yall are trifling for this
Customer didnt read it or recognize the foods that why i will never come back there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 3 Piece Chicken Tenders Basket, Broccoli Mashed Potatoes, Gravy
My husband and I stopped at KFC in Cedar Hill on Tuesday, 9/10, we wanted wings. The manager was nice enough to help me with my order even though they didn’t sell wings and a meal. The service and food was great! On Sunday, 9/15, we returned to this location to order more wings! Courtney waited on me and was very pleasant. The manager was sitting at a table doing paperwork. As I was leaving, both Courtney and the manager thanked me for coming in. I live near a KFC, but chose to return to the Cedar Hill location for the their food, but also their great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Cole Slaw
Restaurantji Recommends
I get to the window and ask the young lady how she’s doing. Response: order when you’re ready. I ask for an 8pc family meal. Well I only have certain pieces because deliveries are ahead of you…. She checks and tells me what’s left. I say okay thanks and she says mhm… this location has always had customer services challenges but some individuals are honestly just not cut for the job. If customer services isn’t strong suit, I suggest just quitting. Avoid this location and just make the drive to Duncanville if you’re able.
Atmosphere: 1
Food: 1
Service: 1
So this the only place in cedar hill that doesn’t give you a receipt oh ok
Service: 1
I purchased a 2-piece original meal with a breast, leg, mashed potatoes, and a drink today, 6/27/2024. I'm very disappointed that the breast was very dry and rubbery, so I was unable to eat it. I bit into the leg, and it smelled like chlorine. The chicken leg smelled spoiled, so I was unable to eat that either. I'm very disappointed that I wasted my time and money on a meal that I was unable to eat. I will never go back to this location: KFC 216 FM1382, Cedar Hill, TX 75104. Restaurant #G135694
Atmosphere: 1
Food: 1
Service: 1
I purchased a 2-piece original meal with a breast, leg, mashed potatoes, and a drink today, 6/27/2024. I'm very disappointed that the breast was very dry and rubbery, so I was unable to eat it. I bit into the leg, and it smelled like chlorine. The chicken leg smelled spoiled, so I was unable to eat that either. I'm very disappointed that I wasted my time and money on a meal that I was unable to eat. I will never go back to this location: KFC 216 FM1382, Cedar Hill, TX 75104. Restaurant #G135694
Atmosphere: 1
Food: 1
Service: 1
So....I ordered $40 worth of food. I left with my otder and discovered I didn't get my large cole slaw even though we waited 20 minutes in the store for the order while they passed all the chicken out the drive thru while 8 customers on the inside waited. I wanted the cole slaw.... that's why I ordered it. So i go all the way back to get something that should've been given to me in the first place, only to be greeted with attitude and no real recognition of the huge inconvenience. How is it that they got a problem with me coming back for something that I paid for and should've had anyway? Because it's horrible customer service. 3rd times the charm - finding me another location. Also, they slipped me crispy because it was a 30 minute wait on original. STILL! After sitting here 20?? Bye!
Atmosphere: 1
Food: 5
Service: 1
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