Well today I decided to order some pizza online and I had my son to go get it pepperoni large pepperoni pieces after getting the pizza. I took a couple bites of a slice of a pizza and it was very very salty. I waited for a little while for it to cool down, you know kind of loop warm or whatever and then began to try to take another pint to see if it was just hot and taste and salty or wet so anyway, I started back eating by again taking a bite again sorry and all I can taste with salt. I called Pizza Hut to talk to the manager about my concern that you know, maybe it was cheese maybe it was the cheese that’s making it salty or whatever condiment that they put on it. The guy insisted on telling me he could do anything about it and you know like to call somebody tomorrow and isn’t it? I will never eat there again bad customer service and the pizza like I said it was not tasty. I should not have to taste salt every time you don’t put salt on it, but I’m telling him that something that they use the condiments or whatever or the cheese was making it salty they didn’t try to help me in no kind of way. I really didn’t want my money back. I just wanted a good pizza so I’m very disappointed in them I won’t be buying pizza from Pizza Hut at 1382 bad customer service and the food wasn’t good thank you
Atmosphere: 1
Food: 1
Service: 1
Casey Wilkerson
This location gave me and my husband food poisoning
Atmosphere: 1
Food: 1
Service: 1
Marianne Hemphill
The big New Yorker was undercooked, dough was soggy & meat & toppings were greasy. Josh, the manager, said that how this pizza comes big & greasy. My husband & I both got sick shortly after trying to eat this pizza 🍕. Josh was unable or unwilling to give us the managers email or a phone number. We are regulars here but this left a bad taste , no pun intended, in our mouth!
Atmosphere: 1
Food: 1
Service: 1
Mariza Mcilveen
Storefront is dirty. Especially near counter. Makes me wonder what the back of the house looks like.
Atmosphere: 1
Food: 3
Service: 3
a n g e l I t a lewis
Pizza Hut in Cedar Hill and the managers have gotten plain ole shitty and unprofessional over the years.
Atmosphere: 1
Food: 1
Service: 1
Janette Scott
Pizza Hut is always excellent. Best Pizza Ever!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Personal Pan Pizza
Cynthia Jarvis
Cedar Hill Pizza Hut deserves NO STARS!!!!! Cooked and delivered wrong pizza. I spent over $35. When I called the store, the young man was rude and basically implied that I was incompetent. He told me I need to learn how to order pizza. I told him I have been ordering online with this account for years. I was very offended. I will not be going back to Pizza Hut!!!! I have spent a lot of money with them for years.
Atmosphere: 1
Food: 1
Service: 1
Tamika Turner
The pizza taste like burnt cardboard box..straight digusting the meat taste like fake meat smells horrible I will never go to pizza hut again only Roma pizza
Atmosphere: 3
Food: 1
Service: 3
Natoya Addison
The pizza is not that great.
Atmosphere: 3
Food: 3
Service: 4
Shevonne rice
The experience was not great. I ordered pizza online, and none of the meats went through, so none had meats. When I realized it asked to be remade, I had to purchase half price to make it over, so I asked for my money back. I was told no only store credit. The manager was rude on the phone and not professional. Pizza Hut sucks now. Normally, I deal with Domino's way better service, but I wanted Pizza Hut.
So I literally just purchased this pepperoni melt and it feels and tastes like day old bread. I called and spoke with max the shift Mgr and he had no resolve. He was only willing to credit half the purchase towards a new purchase or add
butter to the existing day old bread. I'm very disappointed and warn everyone to avoid pizza hut on 1382 when sorry rude unprofessional max with a small everything is on shift. he taints pizza huts legacy and business. Get rid of him pizza hut!!
Amy
Delivered to the wrong address. The Manager refused to remake my order and told me that they Can pick up the food delivered (over 30 minutes ago) from the wrong address and bring it to my house, or he can just cancel the order. Horrible customer service!
Service: 1
Marcus Fontenot
This is the best Pizza Hut in the Dfw and this is my favorite pizza place and the pizza is always fresh and delicious and y’all keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Laney's Playground
Finally making a review, but a month or two ago. I ordered large pizza a personal pizza and wings around 7. Large pizza was undercooked and halfway through eating my personal pizza , hair was in my wings! I had my hair up in a hat & it’s brown so it definitely wasn’t mine. I took it back to the store and the manager was useless, he couldn’t offer a refund or to remake my order. He offered to remake the wings and put my pizza in the warmer. NO THANKS. (It looked like his hair also) I didn’t bother the next day to talk to the other manager they have.
Atmosphere: 3
Food: 2
Service: 2
Yolanda Gardner
Food wasn't cooked all the way. We lost over $40. A waste
Well today I decided to order some pizza online and I had my son to go get it pepperoni large pepperoni pieces after getting the pizza. I took a couple bites of a slice of a pizza and it was very very salty. I waited for a little while for it to cool down, you know kind of loop warm or whatever and then began to try to take another pint to see if it was just hot and taste and salty or wet so anyway, I started back eating by again taking a bite again sorry and all I can taste with salt. I called Pizza Hut to talk to the manager about my concern that you know, maybe it was cheese maybe it was the cheese that’s making it salty or whatever condiment that they put on it. The guy insisted on telling me he could do anything about it and you know like to call somebody tomorrow and isn’t it? I will never eat there again bad customer service and the pizza like I said it was not tasty. I should not have to taste salt every time you don’t put salt on it, but I’m telling him that something that they use the condiments or whatever or the cheese was making it salty they didn’t try to help me in no kind of way. I really didn’t want my money back. I just wanted a good pizza so I’m very disappointed in them I won’t be buying pizza from Pizza Hut at 1382 bad customer service and the food wasn’t good thank you
Atmosphere: 1
Food: 1
Service: 1
This location gave me and my husband food poisoning
Atmosphere: 1
Food: 1
Service: 1
The big New Yorker was undercooked, dough was soggy & meat & toppings were greasy. Josh, the manager, said that how this pizza comes big & greasy. My husband & I both got sick shortly after trying to eat this pizza 🍕. Josh was unable or unwilling to give us the managers email or a phone number. We are regulars here but this left a
bad taste , no pun intended, in our mouth!
Atmosphere: 1
Food: 1
Service: 1
Storefront is dirty. Especially near counter. Makes me wonder what the back of the house looks like.
Atmosphere: 1
Food: 3
Service: 3
Pizza Hut in Cedar Hill and the managers have gotten plain ole shitty and unprofessional over the years.
Atmosphere: 1
Food: 1
Service: 1
Pizza Hut is always excellent. Best Pizza Ever!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Personal Pan Pizza
Cedar Hill Pizza Hut deserves NO STARS!!!!! Cooked and delivered wrong pizza. I spent over $35. When I called the store, the young man was rude and basically implied that I was incompetent. He told me I need to learn how to order pizza. I told him I have been ordering online with this account for years. I was very offended. I will not be going back to Pizza Hut!!!! I have spent a lot of money with them for years.
Atmosphere: 1
Food: 1
Service: 1
The pizza taste like burnt cardboard box..straight digusting the meat taste like fake meat smells horrible I will never go to pizza hut again only Roma pizza
Atmosphere: 3
Food: 1
Service: 3
The pizza is not that great.
Atmosphere: 3
Food: 3
Service: 4
The experience was not great. I ordered pizza online, and none of the meats went through, so none had meats. When I realized it asked to be remade, I had to purchase half price to make it over, so I asked for my money back. I was told no only store credit. The manager was rude on the phone and not professional. Pizza Hut sucks now. Normally, I deal with Domino's way better service, but I wanted Pizza Hut.
Restaurantji Recommends
So I literally just purchased this pepperoni melt and it feels and tastes like day old bread. I called and spoke with max the shift Mgr and he had no resolve. He was only willing to credit half the purchase towards a new purchase or add butter to the existing day old bread. I'm very disappointed and warn everyone to avoid pizza hut on 1382 when sorry rude unprofessional max with a small everything is on shift. he taints pizza huts legacy and business. Get rid of him pizza hut!!
Delivered to the wrong address. The Manager refused to remake my order and told me that they Can pick up the food delivered (over 30 minutes ago) from the wrong address and bring it to my house, or he can just cancel the order. Horrible customer service!
Service: 1
This is the best Pizza Hut in the Dfw and this is my favorite pizza place and the pizza is always fresh and delicious and y’all keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Finally making a review, but a month or two ago. I ordered large pizza a personal pizza and wings around 7. Large pizza was undercooked and halfway through eating my personal pizza , hair was in my wings! I had my hair up in a hat & it’s brown so it definitely wasn’t mine. I took it back to the store and the manager was useless, he couldn’t offer a refund or to remake my order. He offered to remake the wings and put my pizza in the warmer. NO THANKS. (It looked like his hair also) I didn’t bother the next day to talk to the other manager they have.
Atmosphere: 3
Food: 2
Service: 2
Food wasn't cooked all the way. We lost over $40. A waste
Atmosphere: 1
Food: 1
Service: 1
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