Schlotzsky's

Compared to other locations, their food is not too bad. They usually have an attitude or bad customer service. However, the food is still good and better than other locations.

Atmosphere: 5

Food: 5

Service: 1

The food, service and fast food restaurant is a 10/10. I loved everything and so did my husband. Restaurant was clean and the employees were nice. Recommend for a quick, clean meal and a sweet treat!

Atmosphere: 5

Food: 5

Service: 5

I don't normally do this whether I have good or bad service but I just really had to show my dissatisfaction for this Schlotzsky's Cedar Hill location. On Friday, I ordered two cinnamon rolls, pulled up to the window the gentleman gave me my bag, and I put the bag in my passengers seat. The gentleman asked me did I want a receipt and I said no don't worry about it and pulled off. An hour after I arrived home I decided to eat my cinnamon rolls, look in the bag and there was a sandwich and chips. I called the restaurant that I went to and the young gentleman said, oh me and my manager just discussed this, come back and I'll go ahead and give you your cinnamon rolls. I said I don't live close so I will come back tomorrow. He asked me my name and I gave him my name and my mother's name just in case I wasn't going to be on that side of town and he says okay. I returned the following day (today) in the Drive-Thru line and a different gentleman says do you have your receipt. I told him no that I already discussed this with someone yesterday. He says hold on let me talk to my manager and comes back to me and says talked to my manager we don't have your name down. I explained the story to him explaining that the guy that took my order talked to his manager and he took down my name and my mother's name and it should be there. The guy at the window said it's not here my manager said she was here yesterday and she doesn't remember you and we don't see a name in the office and there nothing they can do. So I said I'm not leaving until I get my cinnamon rolls. I said well call the gentleman that worked yesterday morning. They said they did and he doesn't remember me either. So at this point I know they're lying. I said I'm not leaving until I get my cinnamon rolls. I even showed them my bank account where I purchased something from them and if they would have done the math it would have equaled out to the two cinnamon rolls but they weren't trying to hear that. So guess what they did they, THEY CALLED THE POLICE ON ME. I was flabbergasted. The police came and told me I had to leave the premises because at this point the manager isn't going to give you your order and to call the corporate office and let them know your issue.
**Please excuse any misspelled words or incorrect grammar**

Atmosphere: 1

Food: 1

Service: 1

Food was excellent and the service too. But too much smoke if you want to eat inside. I had a headache. This was on Sunday.

Atmosphere: 1

Food: 5

Service: 5

Food is amazing, and staff is nice. I don’t recommend eating in store, i went to eat during my lunch break on monday , too much smoke inside makes it uncomfortably hard to eat.

Atmosphere: 1

Food: 5

Service: 5

I came through the drive-through today at 5 o’clock I requested a small original dry meaning no mayo no mustard I got home to a sandwich with no lettuce no tomato no onion no cheese just meat and bread. I called the location several times and no one picked up and the voicemail states that it has not been set up so therefore I cannot leave a message this is beyond unacceptable and I hope someone reaches back out to me to rectify this

Update- I did attempt to call one extra time and there was a young lady who did answer the phone and when I advised her of what the issue at hand was she asked me what what do you want me to do about this and I said well I can either come back on another day or you can be refunded and then I asked was she the manager she placed me on hold and told me well what do you want me to do again cause I don’t mind remaking it if it’s just means that you didn’t want mustard or mayonnaise but you need to say what you want and as I continue to address what I needed she hung up in my face and when I called back now they’re no longer answering the phone or have taken the phone off of the hook I am sure this is not the way that this company runs their business

Atmosphere: 1

Food: 1

Service: 1

The young man named Braden that works the drive through at the Cedar Hill location was awesome. Super courteous and overall happy. He seems to really enjoy his job and serving the community.

Atmosphere: 5

Food: 5

Service: 5

Do not come to this location worst customer service !!! Will not give you all the food also!

I was greeted as soon as I walked in by carlos. Notice that there were new sandwiches he was patient with me since. iHe took his time explaining the new menu and he did it with a kind smile.

Atmosphere: 5

Food: 5

Service: 5

We went at 8:10 to buy the door of the dine in it was already closed and in the drive thru they were just taking orders from DoorDash, don't put lazy people if they don't like to do their job, and it's not the first time I come and they do the same to me, they pay to serve people not to close at the time they want, and it was a brunette they have a bad reputation of being lazy, terrible service they have

Service: 1

For some reason, ordering through the website is THE WORST idea. I have a missing drink, I can't get ahold of anyone, Doordash can't help me and I can't get a refund. The worst part is that they refuse to answer the store phone...

Food: 3

Service: 1

4th time at this location with horrible service. They have their automated “we’re closed” message turned on at 8pm when they close at 9pm. It has been the same young man at the register each time and he is always very rude.

Staff is helpful and patient. Will be returning.

Atmosphere: 5

Food: 5

Service: 5

Great staff, fast service, delicious cinnabons, what more could you ask for?

Atmosphere: 5

Food: 5

Service: 5

This was supposed to be Cinnabon CENTERS, not a cut up cinnamon roll! I've hade Cinnabon centers before and this is not what it supposed to be.

Food: 2

Service: 2