1st time having Sonic breakfast. Fresh food. The lady that took my order working drive thru was super helpful and nice.
Flower Villebrun
The food quality is just bad. I got a breakfast burrito, and it came in actual tin foil, like from the grocery store. Sharp tin foil. My breakfast burrito was absolutely tiny. Not even as long as the width of my hand. I normally go to the Eastland location when passing through, but I stopped in Cisco cause I needed gas. The drive through took a little bit. But the lady was nice at the window.
Lorna Neal
Fast food and friendly service!
Kris Goff
Best group of employees in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Nacho Ruiz
Very good and good prices. The car payment didn't work though.
Atmosphere: 4
Food: 4
Service: 4
Carlton Wren
Don't know what is really going on with this location. But the quality of the food is mediocre at best. Drink's haven't been on point either. Normally a good one. But lately Eastland Sonic is better.
Atmosphere: 2
Food: 2
Service: 4
JK Mobley
Worst experience I’ve EVER had at any business hands down. The assistant night manager Amber who refused to give her name and her trusty side kick Bill who also refused to give his name along with the car hop Alexa could win an award for horrible customer service. They were rude at the initial press of the red button, stating that they were about to close. It was 9:41 and they closed at 10. So the bad experience started from there. The brought out 3 drinks, we ordered 4 and the carhop Alexa proceeded to argue that we only had 3 drinks. We showed her the receipt with the 4 drinks on it, which she then said oh yeah, I forgot the other one. We then asked for the 4 ranches we needed as they only gave us 2. She then called us a liar and said that there were 3 in the bag and she handed us on more. The forgotten drink came out with not one single piece of ice. I had to go in to get the ice at which point the assistant night manager Amber told me that it did have ice, as if I somehow dumped the ice but the drink was full to the brim with no ice.
At this point I am beyond frustrated, feeling like we did not come to a place that cares even remotely about customers or customers service. We had already been treated so poorly outside by the car hop and been called liars no less than 4 times. We had been cut off even during the ordering process we were unable to complete the order and part of it was wrong because Bill just turned off the speaker midway while we were speaking, and the screen popped up to pay.
They argued over that and the man Bill refused to give me ice. He came around very aggressively at me. I took a ranch of the counter and immediately started getting attacked by this team of thugs. We had already stated to the car hop Alexa that we would pay for an additional ranch but we were not given that option. I sat the ranch back down and left. We pulled back around to the drive thru window to again ask for employees names and the car hop who had waited was laughing hysterically that we were asking that and Amber said no we’re good, Shut the window in our faces. My husband knocked on the window and Bill opened it back up and said do we want the cops called for vandalism. What!! For knocking on the window. My husband said sure I’ll call them.
They refused to give me the ice and I had to go back in again to even get that. Needless to say we spent $30 on 4 side items all that come with a sauce and 4 drinks. We left with 3 ranches and the worst experience we’ve ever had at any business. Terrible customer service. They would not give me their names but did say I could talk to John the manager but that he wouldn’t care because she, Amber was just right under him. Terrible people and terrible management. After speaking with John the manager he said that he would issue a refund but he did not give any indication that he was sorry for the experience. In fact he said that I was rude to them. He never apologized. Yeah, I’d say a person can only be treated so badly and called a liar so many times before they are pushed to be angry. Very disappointing situation. We did reach out to the owner and if he reaches back out with an apology I will come back on here and indicate that.
Atmosphere: 1
Food: 1
Service: 1
O Google
Worst experience I’ve EVER had at any business hands down. The assistant night manager Amber who refused to give her name and her trusty side kick Bill who also refused to give his name along with the car hop Alexa could win an award for horrible customer service. They were rude at the initial press of the red button, stating that they were about to close. It was 9:41 and they closed at 10. So the bad experience started from there. The brought out 3 drinks, we ordered 4 and the carhop Alexa proceeded to argue that we only had 3 drinks. We showed her the receipt with the 4 drinks on it, which she then said oh yeah, I forgot the other one. We then asked for the 4 ranches we needed as they only gave us 2. She then called us a liar and said that there were 3 in the bag and she handed us on more. The forgotten drink came out with not one single piece of ice. I had to go in to get the ice at which point the assistant night manager Amber told me that it did have ice, as if I somehow dumped the ice but the drink was full to the brim with no ice.
At this point I am beyond frustrated, feeling like we did not come to a place that cares even remotely about customers or customers service. We had already been treated so poorly outside by the car hop and been called liars no less than 4 times. We had been cut off even during the ordering process we were unable to complete the order and part of it was wrong because Bill just turned off the speaker midway while we were speaking, and the screen popped up to pay.
They argued over that and the man Bill refused to give me ice. He came around very aggressively at me. I took a ranch of the counter and immediately started getting attacked by this team of thugs. We had already stated to the car hop Alexa that we would pay for an additional ranch but we were not given that option. I sat the ranch back down and left. We pulled back around to the drive thru window to again ask for employees names and the car hop who had waited was laughing hysterically that we were asking that and Amber said no we’re good, Shut the window in our faces. My husband knocked on the window and Bill opened it back up and said do we want the cops called for vandalism. What!! For knocking on the window. My husband said sure I’ll call them.
They refused to give me the ice and I had to go back in again to even get that. Needless to say we spent $30 on 4 side items all that come with a sauce and 4 drinks. We left with 3 ranches and the worst experience we’ve ever had at any business. Terrible customer service. They would not give me their names but did say I could talk to John the manager but that he wouldn’t care because she, Amber was just right under him. Terrible people and terrible management. After speaking with John the manager he said that he would issue a refund but he did not give any indication that he was sorry for the experience. In fact he said that I was rude to them. He never apologized. Yeah, I’d say a person can only be treated so badly and called a liar so many times before they are pushed to be angry. Very disappointing situation. We did reach out to the owner and if he reaches back out with an apology I will come back on here and indicate that.
Fast service, delicious ice cream affordable prices.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Gelato
Scott
The food was cold the manager had no idea what he was doing would not honor the app.horrible experience avoid this place
Atmosphere: 1
Food: 1
Service: 1
Kathy Robinson
Friendly employees. Always pleasant. Order always correct.
Atmosphere: 5
Food: 5
Service: 5
misty wagner
Never feels every time I go and my order is always screwed up!
Atmosphere: 5
Food: 2
Service: 5
Carol Ashlock
We stopped in here for hamburgers on Tuesday afternoon. My hamburger was cold and the meat had a weird smell and flavor was really bad. I didn’t say anything to my husband because we were just having a cheap date and going to the lake. That night I woke up sick with stomach pains. I have been sick for two days. I will not go back to this place again. I think the meat was bad.
Service and food were great
They have good food at reasonable prices.
1st time having Sonic breakfast. Fresh food. The lady that took my order working drive thru was super helpful and nice.
The food quality is just bad. I got a breakfast burrito, and it came in actual tin foil, like from the grocery store. Sharp tin foil. My breakfast burrito was absolutely tiny. Not even as long as the width of my hand. I normally go to the Eastland location when passing through, but I stopped in Cisco cause I needed gas. The drive through took a little bit. But the lady was nice at the window.
Fast food and friendly service!
Best group of employees in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Very good and good prices. The car payment didn't work though.
Atmosphere: 4
Food: 4
Service: 4
Don't know what is really going on with this location. But the quality of the food is mediocre at best. Drink's haven't been on point either. Normally a good one. But lately Eastland Sonic is better.
Atmosphere: 2
Food: 2
Service: 4
Worst experience I’ve EVER had at any business hands down.
The assistant night manager Amber who refused to give her name and her trusty side kick Bill who also refused to give his name along with the car hop Alexa could win an award for horrible customer service.
They were rude at the initial press of the red button, stating that they were about to close. It was 9:41 and they closed at 10. So the bad experience started from there.
The brought out 3 drinks, we ordered 4 and the carhop Alexa proceeded to argue that we only had 3 drinks. We showed her the receipt with the 4 drinks on it, which she then said oh yeah, I forgot the other one.
We then asked for the 4 ranches we needed as they only gave us 2. She then called us a liar and said that there were 3 in the bag and she handed us on more.
The forgotten drink came out with not one single piece of ice. I had to go in to get the ice at which point the assistant night manager Amber told me that it did have ice, as if I somehow dumped the ice but the drink was full to the brim with no ice.
At this point I am beyond frustrated, feeling like we did not come to a place that cares even remotely about customers or customers service. We had already been treated so poorly outside by the car hop and been called liars no less than 4 times. We had been cut off even during the ordering process we were unable to complete the order and part of it was wrong because Bill just turned off the speaker midway while we were speaking, and the screen popped up to pay.
They argued over that and the man Bill refused to give me ice. He came around very aggressively at me.
I took a ranch of the counter and immediately started getting attacked by this team of thugs.
We had already stated to the car hop Alexa that we would pay for an additional ranch but we were not given that option. I sat the ranch back down and left.
We pulled back around to the drive thru window to again ask for employees names and the car hop who had waited was laughing hysterically that we were asking that and Amber said no we’re good,
Shut the window in our faces. My husband knocked on the window and Bill opened it back up and said do we want the cops called for vandalism. What!! For knocking on the window. My husband said sure I’ll call them.
They refused to give me the ice and I had to go back in again to even get that.
Needless to say we spent $30 on 4 side items all that come with a sauce and 4 drinks. We left with 3 ranches and the worst experience we’ve ever had at any business.
Terrible customer service. They would not give me their names but did say I could talk to John the manager but that he wouldn’t care because she, Amber was just right under him.
Terrible people and terrible management.
After speaking with John the manager he said that he would issue a refund but he did not give any indication that he was sorry for the experience. In fact he said that I was rude to them. He never apologized.
Yeah, I’d say a person can only be treated so badly and called a liar so many times before they are pushed to be angry.
Very disappointing situation.
We did reach out to the owner and if he reaches back out with an apology I will come back on here and indicate that.
Atmosphere: 1
Food: 1
Service: 1
Worst experience I’ve EVER had at any business hands down.
The assistant night manager Amber who refused to give her name and her trusty side kick Bill who also refused to give his name along with the car hop Alexa could win an award for horrible customer service.
They were rude at the initial press of the red button, stating that they were about to close. It was 9:41 and they closed at 10. So the bad experience started from there.
The brought out 3 drinks, we ordered 4 and the carhop Alexa proceeded to argue that we only had 3 drinks. We showed her the receipt with the 4 drinks on it, which she then said oh yeah, I forgot the other one.
We then asked for the 4 ranches we needed as they only gave us 2. She then called us a liar and said that there were 3 in the bag and she handed us on more.
The forgotten drink came out with not one single piece of ice. I had to go in to get the ice at which point the assistant night manager Amber told me that it did have ice, as if I somehow dumped the ice but the drink was full to the brim with no ice.
At this point I am beyond frustrated, feeling like we did not come to a place that cares even remotely about customers or customers service. We had already been treated so poorly outside by the car hop and been called liars no less than 4 times. We had been cut off even during the ordering process we were unable to complete the order and part of it was wrong because Bill just turned off the speaker midway while we were speaking, and the screen popped up to pay.
They argued over that and the man Bill refused to give me ice. He came around very aggressively at me.
I took a ranch of the counter and immediately started getting attacked by this team of thugs.
We had already stated to the car hop Alexa that we would pay for an additional ranch but we were not given that option. I sat the ranch back down and left.
We pulled back around to the drive thru window to again ask for employees names and the car hop who had waited was laughing hysterically that we were asking that and Amber said no we’re good,
Shut the window in our faces. My husband knocked on the window and Bill opened it back up and said do we want the cops called for vandalism. What!! For knocking on the window. My husband said sure I’ll call them.
They refused to give me the ice and I had to go back in again to even get that.
Needless to say we spent $30 on 4 side items all that come with a sauce and 4 drinks. We left with 3 ranches and the worst experience we’ve ever had at any business.
Terrible customer service. They would not give me their names but did say I could talk to John the manager but that he wouldn’t care because she, Amber was just right under him.
Terrible people and terrible management.
After speaking with John the manager he said that he would issue a refund but he did not give any indication that he was sorry for the experience. In fact he said that I was rude to them. He never apologized.
Yeah, I’d say a person can only be treated so badly and called a liar so many times before they are pushed to be angry.
Very disappointing situation.
We did reach out to the owner and if he reaches back out with an apology I will come back on here and indicate that.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast service, delicious ice cream affordable prices.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Gelato
The food was cold the manager had no idea what he was doing would not honor the app.horrible experience avoid this place
Atmosphere: 1
Food: 1
Service: 1
Friendly employees. Always pleasant. Order always correct.
Atmosphere: 5
Food: 5
Service: 5
Never feels every time I go and my order is always screwed up!
Atmosphere: 5
Food: 2
Service: 5
We stopped in here for hamburgers on Tuesday afternoon. My hamburger was cold and the meat had a weird smell and flavor was really bad. I didn’t say anything to my husband because we were just having a cheap date and going to the lake. That night I woke up sick with stomach pains. I have been sick for two days. I will not go back to this place again. I think the meat was bad.
Food: 1
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