Charleys Cheesesteaks and Wings

Hair in my food, rude customer service. they got onto my boyfriend like he was a kid when looking at a ticket on a bag to see if it was ours on the TOGO rack (we ordered TOGO). I don’t see why that mattered as I didn’t even get what I ordered to begin with.

Atmosphere: 1

Food: 3

Service: 1

The worker was on her phone made my food poorly The sandwich fell apart was over drenched with sauce, fries, where overcooked I’ve had Charlie’s cheesesteak before and it was amazing but this time was not made with care

Tried Charley's for the first time. Very pleased! I placed an order on their website, and by the time I arrived, they were bagging it up. Both sandwiches were delicious, and they were very generous with the steak and toppings. We'll be back!

Atmosphere: 4

Food: 5

Service: 5

Ordered at kiosk, requested meat, cheese, onion and bun. Remove all else. Staff even assured me no peppers lettuce or mayo. Sandwich was swimming in mayo and covered in lettuce and peppers. Inedible! I work long shifts and am lucky if I can catch a place for a warm meal before it closes. Place closed after I picked up so I cannot even get a redo or refund. Going hungry, but please avoid this location so you don’t go hungry as well.

Atmosphere: 3

Food: 1

Service: 1

Food is great, poor english. The wings literally come with fries. I was charged for fries and the have no idea what drums only means. Hire workers that can read and understand english plz!

2 cooks - no hand washing, one consistently playing with his phone while cooking, never said hello to any customers, only communication was just foods ready, the food was bland at best very watery- dripping while trying to eat the sub and the ice cream was literally slop in a cup, clearly there’s a problem with the temperature control, was told - this is all I have.
Terrible customer service - no wonder the place was empty at lunchtime 12:30.
Wasn’t offered a refund- the lady didn’t speak good English and she walked off.

Atmosphere: 1

Food: 1

Service: 1

This place is such a scam. Barely received any meat on our sandwiches. When I tried calling to complain I was sent to some salesperson for what seemed like a scam program they wanted to sign me up for. When I told them I was only wanting the number to the store to put a complaint in they gave me a bogus phone number to a cable company. And walmart says they have no way to contact them even though they are in their store. They will never receive money from me again.

Atmosphere: 1

Food: 1

Service: 1

We stopped in for a visit and was told we couldn’t stay and eat &they were making our order to go since they were closing “in 10 minutes”…according to their door and online it showed they were supposed to close in 45 minutes(thought that was weird). We also had some children with us and were surprised that they didn’t have public restrooms! Again, weird that a food place put paper signs up not allowing the public to use their restrooms. Took 20 minutes to get our food. THEN our food order was wrong. Not impressed.

Atmosphere: 1

Food: 2

Service: 1

The bread is not toasted no more and they have no more lemonade

Atmosphere: 1

Been here twice now, both times I ordered no onions and both times I got onions. Customer service is nonexistent, food is severely overpriced. Ice machine is broken, they’re out of wings, they’re out of Mango, the slurpee machine is broken. Have to order at a kiosk, and to top it off, they have the audacity to ask for tips. Definitely won’t be back.

Atmosphere: 1

Food: 2

Service: 1

I used to get the best cheese sticks here, the big fat ones with lots of cheese inside. So I orderd them today and a couple behind me was about to get there food, so I went to the counter and ask the cook, ( because the cashier was gone), where are my cheese sticks. She had 2 on a plate with sandwiches? I said I ordered them 10 minutes ago. so she gave me one and it had been cooked so long that ALL THE CHEESE was all over them . I took a bite and 3 of them had no cheese at all, inside. So I asked for another one and then saw the cheese fries and said get that instead and she looked at me. I said do you even speak English she said no.They brought me another cheese sticks with NO cheese in the middle over cooked them again. I said really, and I wanted a cheese fries instead so finally they brought me one.
Don't recommend going here if you don't speak Spanish. I'm done with this place....

Atmosphere: 1

Food: 1

Service: 1

This lady made my sandwich wrong and started yelling in Spanish and getting bent out of shape and I had to explain to another lady about the issue totally unprofessional to get mad in front of the whole restaurant like that

This place is full of hate. They discriminate against young woman that report sexual assault and harassment. Then say they looked into it but yet no investigation by HR who is the only ones that are supposed to look into this kinda thing. Then fire that person and says texas is a at will state when that may be true but not when they reported something like this. I'll will be using my connection with the news companies and friends in the LGBTQ groups to help with this if this isn't correct soon.

Atmosphere: 1

Food: 1

Service: 1

Lemon Pepper wings 8/10
Cheese Steak 6/10 (Way too salty)
Mozzarella Sticks 8/10

Food: 3

I spent $60 and that old school cheese steak was very salty and small ver disappointed