Horrible server nowhere to be found while hour waiting on the food which came out cold and incomplete order and served only half because they gave our pancakes to other table by mistake!! Have to say there were only 2 tables to serve!! Rude waitress behavior arguing with me was “excused” by manager with “she is only 16” like I have to take it ? Manager was redoing food since cook sucks and she has no skills to be a manager to satisfy customer. Stay away from this nightmare spend your money any other place than this unless you seek terrible cold food, long wait time, unprofessional treatment and poor service. I’m NEVER coming back!!
Atmosphere: 2
Food: 1
Service: 1
shelby tomb
Our server was great, however the food was not. My husband and I came in for breakfast and a family came in five minutes after. They received their food 10 minutes before us. We were told we were waiting for scrambled eggs. 10 minutes later we get our food and it was cold, not cooked all the way, nor cooked the requested way. I didn’t even touch our food. When requested to speak with the manager they never came because they were too busy.
Marie BonEwell
It’s IHOP most of the stuff is canned or prepackaged. So for an IHOP it’s pretty good. I like going there cause they’re open late.
Atmosphere: 5
Food: 4
Service: 5
ALi Huttner
Tragic :( believe the 1 star reviews. Whoever is working in the kitchen literally hates their job and hates people. Period. We went there because today is my son's 4th birthday and he REALLY wanted IHOP (we are traveling from Virginia and in the area for the Dino state park) We ordered 1 meal with specialty pancakes. We chose chocolate chocolate-chip and eggs, hashbrowns, and an UPGRADE to Impossible Sausage. When the food came out the pancakes were NOT chocolate, the server we had was nice and she said we were right that they did NOT put enough chocolate in the batter.....the sausage was GRAY and TOUGH and SPICY and was only 1 piece! She said that was NORMAL and that the "upgrade" is a "downgrade" in sausage from 1 to 2 even though there is a price increase for it. When I tell you we have been to IHOPS all over the country while travelingthe last 5 months......every single one of them gives CHOCOLATELY chocolate-chip pancakes and 2 impossible sausage patties.....when we asked specifically what the sausage was and why it was so tough and tasted like spicy real meat, whoever the jerk was in the kitchen that cooked it sent her back to only say, "We just opened the bag" as if that means ANYTHING to us!? So then we ordered ANOTHER patty because we were splitting the meal between 2 kids so they brought back another spicy tough nasty looking piece of meat. My 4 year old HATES spicy and couldn't eat it......sausage is his favorite part of IHOP :( I was so sad as a mom to see him sad on his birthday. The only thing that cheered him up was the nice waitress brought him a bowl of icecream and had a few people sing to him. The waitress with brown hair with a blonde streak is nice and young and did her best, whoever the owner has in the kitchen NEEDS to be fired! Not giving us the info on whatever brand sausage he gave us is UNACCEPTABLE! Whoever owns this IHOP, please fire them. I was a Director who ran a restaurant in Northern VA for 7 years. How this was handled was unacceptable........The kitchen is the backbone of a restaurant......you HAVE to fix it.
Atmosphere: 2
Food: 1
Service: 2
Debra Ivey
We were waiting over and hour for our food the kitchen was so backed up and not that busy. The customers around us had to wait an hour for their food and came out wrong. After an hour they brought my husband his food cold and the waiter told us my omelet got over looked and just making it. The waiter was very nice and did what he could. My husband got up and hit that kitchen and ask who's in charge asking what the deal was. Worse experience we have ever had. The waiter did comp our meal. But we won't be back. We did tip our waiter very nice tip
Codey Tew
Always a great stop early on or late night. Can't go wrong.
Atmosphere: 4
Food: 4
Service: 3
lily
they did NOT let me pay 😭💔 i wanted to LEAVE !!! on GOD. asked “do we pay here or up front” and received a vague gesture to the back,, “what” bro PLEASE😞💔💔
Crissa Wood
they ain’t let me leave bruh. let me pay for my dang pancakes mane
Atmosphere: 1
Food: 3
Service: 1
shiznit93286
Trust the one star reviews. Stood there waiting minutes to be seated while 3 young servers just stared at us. Food never came out after 45 minutes of waiting even though people got their food who had arrived after us. Waiter never came back during that time to check on us or even offer refresh on coffee. We will never return.
Atmosphere: 2
Service: 1
Sophie Clark
Sat for 50 minutes waiting for food meanwhile people that were seated for 20 minutes got their food first. Was never checked on by the waiter Roy or Ray. Payed for coffee and walked out after 50 minutes waiting for food
Food wasn’t great . I ordered a chicken fried steak and it tasted gross and old . Eggs were cold . CFS didn’t even come with gravy . . Cheesecake pancakes came with 2 small strawberries . I haven’t ate ihop in years and now I remember why .
Precious Higgins
The worst in Cleburne tx
Atmosphere: 1
Food: 1
Service: 5
Wyatt Hart
Waited over 50 minutes just for a server to never come. As walking out, one of the servers was telling other customers she was confused on what to do and that they should leave as well. We were told several times a server would come but got tired of waiting.
Atmosphere: 1
Food: 1
Service: 1
Joe Walker
First off if like to say hour much my family appreciated your location being open on Christmas. Unfortunately our visit was absolutely miserable. We were seated promptly, which was great. We had a group of 8, including 2 children under 2 and a4 year old. Or wait person was also fine. However, after l seating is in the back room some of the other employees took their break. This is where things went bad. They were incredibly loud, yelling, clapping, laughing outrageously. I couldn't hear someone 2 seats away because of employees 2 tables away. We waited 20 minutes before asking if we could simply be moved. They said we could not, but they would remove the employees. After talking to the over the top employees, they took about 10 minutes to leave, making comments in our direction the whole time. After they left, the 3 loudest came back after 10 minutes. And stayed there the whole time. They were somewhat quieter, but not much. After the food arrived, an hour after we got there, everything on my plate was cold. The steak, the eggs, the pancakes. All in all I spent $110 for dinner and came home to cook myself something. This was a miserable experience.
Horrible server nowhere to be found while hour waiting on the food which came out cold and incomplete order and served only half because they gave our pancakes to other table by mistake!! Have to say there were only 2 tables to serve!! Rude waitress behavior arguing with me was “excused” by manager with “she is only 16” like I have to take it ? Manager was redoing food since cook sucks and she has no skills to be a manager to satisfy customer. Stay away from this nightmare spend your money any other place than this unless you seek terrible cold food, long wait time, unprofessional treatment and poor service. I’m NEVER coming back!!
Atmosphere: 2
Food: 1
Service: 1
Our server was great, however the food was not. My husband and I came in for breakfast and a family came in five minutes after. They received their food 10 minutes before us. We were told we were waiting for scrambled eggs. 10 minutes later we get our food and it was cold, not cooked all the way, nor cooked the requested way. I didn’t even touch our food. When requested to speak with the manager they never came because they were too busy.
It’s IHOP most of the stuff is canned or prepackaged. So for an IHOP it’s pretty good. I like going there cause they’re open late.
Atmosphere: 5
Food: 4
Service: 5
Tragic :( believe the 1 star reviews. Whoever is working in the kitchen literally hates their job and hates people. Period. We went there because today is my son's 4th birthday and he REALLY wanted IHOP (we are traveling from Virginia and in the area for the Dino state park) We ordered 1 meal with specialty pancakes. We chose chocolate chocolate-chip and eggs, hashbrowns, and an UPGRADE to Impossible Sausage. When the food came out the pancakes were NOT chocolate, the server we had was nice and she said we were right that they did NOT put enough chocolate in the batter.....the sausage was GRAY and TOUGH and SPICY and was only 1 piece! She said that was NORMAL and that the "upgrade" is a "downgrade" in sausage from 1 to 2 even though there is a price increase for it. When I tell you we have been to IHOPS all over the country while travelingthe last 5 months......every single one of them gives CHOCOLATELY chocolate-chip pancakes and 2 impossible sausage patties.....when we asked specifically what the sausage was and why it was so tough and tasted like spicy real meat, whoever the jerk was in the kitchen that cooked it sent her back to only say, "We just opened the bag" as if that means ANYTHING to us!? So then we ordered ANOTHER patty because we were splitting the meal between 2 kids so they brought back another spicy tough nasty looking piece of meat. My 4 year old HATES spicy and couldn't eat it......sausage is his favorite part of IHOP :( I was so sad as a mom to see him sad on his birthday. The only thing that cheered him up was the nice waitress brought him a bowl of icecream and had a few people sing to him. The waitress with brown hair with a blonde streak is nice and young and did her best, whoever the owner has in the kitchen NEEDS to be fired! Not giving us the info on whatever brand sausage he gave us is UNACCEPTABLE! Whoever owns this IHOP, please fire them. I was a Director who ran a restaurant in Northern VA for 7 years. How this was handled was unacceptable........The kitchen is the backbone of a restaurant......you HAVE to fix it.
Atmosphere: 2
Food: 1
Service: 2
We were waiting over and hour for our food the kitchen was so backed up and not that busy. The customers around us had to wait an hour for their food and came out wrong. After an hour they brought my husband his food cold and the waiter told us my omelet got over looked and just making it. The waiter was very nice and did what he could. My husband got up and hit that kitchen and ask who's in charge asking what the deal was. Worse experience we have ever had. The waiter did comp our meal. But we won't be back. We did tip our waiter very nice tip
Always a great stop early on or late night. Can't go wrong.
Atmosphere: 4
Food: 4
Service: 3
they did NOT let me pay 😭💔 i wanted to LEAVE !!! on GOD. asked “do we pay here or up front” and received a vague gesture to the back,, “what” bro PLEASE😞💔💔
they ain’t let me
leave bruh. let me pay for my dang pancakes mane
Atmosphere: 1
Food: 3
Service: 1
Trust the one star reviews. Stood there waiting minutes to be seated while 3 young servers just stared at us. Food never came out after 45 minutes of waiting even though people got their food who had arrived after us. Waiter never came back during that time to check on us or even offer refresh on coffee. We will never return.
Atmosphere: 2
Service: 1
Sat for 50 minutes waiting for food meanwhile people that were seated for 20 minutes got their food first. Was never checked on by the waiter Roy or Ray. Payed for coffee and walked out after 50 minutes waiting for food
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Food wasn’t great . I ordered a chicken fried steak and it tasted gross and old . Eggs were cold . CFS didn’t even come with gravy . . Cheesecake pancakes came with 2 small strawberries . I haven’t ate ihop in years and now I remember why .
The worst in Cleburne tx
Atmosphere: 1
Food: 1
Service: 5
Waited over 50 minutes just for a server to never come. As walking out, one of the servers was telling other customers she was confused on what to do and that they should leave as well. We were told several times a server would come but got tired of waiting.
Atmosphere: 1
Food: 1
Service: 1
First off if like to say hour much my family appreciated your location being open on Christmas. Unfortunately our visit was absolutely miserable.
We were seated promptly, which was great. We had a group of 8, including 2 children under 2 and a4 year old. Or wait person was also fine.
However, after l seating is in the back room some of the other employees took their break. This is where things went bad. They were incredibly loud, yelling, clapping, laughing outrageously. I couldn't hear someone 2 seats away because of employees 2 tables away. We waited 20 minutes before asking if we could simply be moved. They said we could not, but they would remove the employees.
After talking to the over the top employees, they took about 10 minutes to leave, making comments in our direction the whole time.
After they left, the 3 loudest came back after 10 minutes. And stayed there the whole time. They were somewhat quieter, but not much.
After the food arrived, an hour after we got there, everything on my plate was cold. The steak, the eggs, the pancakes.
All in all I spent $110 for dinner and came home to cook myself something. This was a miserable experience.
Atmosphere: 1
Food: 1
Service: 2
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