I’ve been to this location before and had no problems. Today was VERY different. I waited for 5 minutes just to order and then another 30 to find out that my order was burnt because of negligence. They were severely understaffed and the other person working with the woman was not doing much. The woman that was at the counter was very sweet and apologetic but that is no excuse for the way the service was handled. I ended up getting a refund.
Michelle Friend
I pulled up to order. She takes the whole order down, then when I get to the window she said it's gonna be 10 minutes before it's done. How you gonna be a chicken place yet not have no chicken ready. Lol and why didn't you say that when I ordered it. And what's sad the one in Burleson is just as bad if not worse
Dallas
The food here is always pretty decent, although the service is below average. They’re unfriendly, there’s never anyone at the front to take orders or help customers either. This restaurant would get much more service if they upped their standards on management and customer service.
John
The chicken was hot and fresh and they was big pieces
Jon James
I keep trying to give this place a chance but this was the last time I plan on eating here at this exact location. They were out of almost every side(as usual), this time no biscuits either, the chicken was absolutely burnt and pieces of fries fried into it lol. I also got a family meal and the sides they did give me were little baby sides, not family sides. They just need to go ahead and shut this place down, look at all these negative reviews lol.
Atmosphere: 1
Food: 1
Service: 1
Dennis Skirvin
Went there last night at 7:30 order 45$ in food off the app and when I got to the window the guy says hay we don't have any tenders ! And asked me if I wanted chicken to sub it I said sure when I left and went don't the street I looked in my bag and my chicken sandwich was not there or my nuggets !!! So I go back and he's saying o ...we don't have any of that eather!!! And my fries were old as hell I'm still trying to figure out what did I pay $45 for if they ant got half my order?
Atmosphere: 4
Food: 1
Service: 1
Gunnar Braswell
Food is terrible and overpriced. Service was bad. It reeks in the building and is very hot. 🤢🤮🤮 no good drink selection, food was cold, and took a while to come out. Do NOT recommend to anyone go to popeyes or any other restaurant but here. 👎👎
Atmosphere: 2
Food: 1
Service: 2
SHAWNA MEJIAS
Every single time we come to order Original Recipe Family meal and other combo meals they never have anything. I always have to wait atleast 30 minutes. Today I was told a hour is the wait time . So I pull around to the front and next thing I see is your employees locking the door and leaving in a maroon Chevy truck. This is ridiculous! Closing the store to take someone home or not come back at all. This location definitely needs new management. These young Hispanic boys and I mean boys have poor work ethic and lack customer service skills period! Who do I speak to about this! This is poor business!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, Mashed Potatoes No Gravy, Already Bit Off of Chicken Nasty Staff, Cole Slaw
Pauline Saldana moxley
Employees very sweet food great service good atmosphere not all that great
Atmosphere: 3
Food: 5
Service: 4
Rebecca Berman
Food is old never fresh and they can't even open on time. They open at 1030, got there at 1050 chairs still on tables kids in there standing around laughing and on their phones, wouldn't even come to the door. HORRIBLE CUSTOMER SERVICE all the way around.
Our family had a very nice meal here today ! Very friendly staff , clean restaurant ! Food was good and hot ! We will visit again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
M. Rodea
They don't have the food on time when you're just getting up, so you order it ahead of time so you don't have to wait and it's worse than ordering it right there.
Atmosphere: 1
Food: 1
Service: 1
Maria Segovia
I love going here with the boys I always see the same ppl sergio, Ralf, Robert, Cristian NEVER a manger I use to see a young lady there in the day But I think they let her go so sad that group was awesome Which Now that I realize the manger maria IS GONE !!!!! how sad!!! When I would come in everyone was friendly cortious I know Maria and the crew WAS ALWAYS helpful Now those guys look MISERABIE LIKE ROBOTS But well guys Keep doing A good job food always Fresh Hot And Delicious and for the person with the picture Lady you WRONG FOR THE STUPID POST Your CKN LEG BIT OFF DUMB False that IS NOT TRUE YOU LYING I DONT CARE MY OPINION
They don't even deserve the 1 star! Went and ordered an 8 piece and a large family fry. Got home and the fry box was half gone, but I was going to let that go. Then I open the bucket and right on top is a chicken leg that was bitten off of!!!! Disgusting, I did go back and took them their food back! My family will never eat at the Cleburne location again! I called and spoke to the GM and he wanted to give us free meals! Sorry nope!!!!
I’ve been to this location before and had no problems. Today was VERY different. I waited for 5 minutes just to order and then another 30 to find out that my order was burnt because of negligence. They were severely understaffed and the other person working with the woman was not doing much. The woman that was at the counter was very sweet and apologetic but that is no excuse for the way the service was handled. I ended up getting a refund.
I pulled up to order. She takes the whole order down, then when I get to the window she said it's gonna be 10 minutes before it's done. How you gonna be a chicken place yet not have no chicken ready. Lol and why didn't you say that when I ordered it. And what's sad the one in Burleson is just as bad if not worse
The food here is always pretty decent, although the service is below average. They’re unfriendly, there’s never anyone at the front to take orders or help customers either. This restaurant would get much more service if they upped their standards on management and customer service.
The chicken was hot and fresh and they was big pieces
I keep trying to give this place a chance but this was the last time I plan on eating here at this exact location. They were out of almost every side(as usual), this time no biscuits either, the chicken was absolutely burnt and pieces of fries fried into it lol. I also got a family meal and the sides they did give me were little baby sides, not family sides. They just need to go ahead and shut this place down, look at all these negative reviews lol.
Atmosphere: 1
Food: 1
Service: 1
Went there last night at 7:30 order 45$ in food off the app and when I got to the window the guy says hay we don't have any tenders ! And asked me if I wanted chicken to sub it I said sure when I left and went don't the street I looked in my bag and my chicken sandwich was not there or my nuggets !!! So I go back and he's saying o ...we don't have any of that eather!!! And my fries were old as hell I'm still trying to figure out what did I pay $45 for if they ant got half my order?
Atmosphere: 4
Food: 1
Service: 1
Food is terrible and overpriced. Service was bad. It reeks in the building and is very hot. 🤢🤮🤮 no good drink selection, food was cold, and took a while to come out. Do NOT recommend to anyone go to popeyes or any other restaurant but here. 👎👎
Atmosphere: 2
Food: 1
Service: 2
Every single time we come to order Original Recipe Family meal and other combo meals they never have anything. I always have to wait atleast 30 minutes. Today I was told a hour is the wait time . So I pull around to the front and next thing I see is your employees locking the door and leaving in a maroon Chevy truck. This is ridiculous! Closing the store to take someone home or not come back at all. This location definitely needs new management. These young Hispanic boys and I mean boys have poor work ethic and lack customer service skills period! Who do I speak to about this! This is poor business!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, Mashed Potatoes No Gravy, Already Bit Off of Chicken Nasty Staff, Cole Slaw
Employees very sweet food great service good atmosphere not all that great
Atmosphere: 3
Food: 5
Service: 4
Food is old never fresh and they can't even open on time. They open at 1030, got there at 1050 chairs still on tables kids in there standing around laughing and on their phones, wouldn't even come to the door. HORRIBLE CUSTOMER SERVICE all the way around.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Our family had a very nice meal here today ! Very friendly staff , clean restaurant ! Food was good and hot ! We will visit again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
They don't have the food on time when you're just getting up, so you order it ahead of time so you don't have to wait and it's worse than ordering it right there.
Atmosphere: 1
Food: 1
Service: 1
I love going here with the boys I always see the same ppl sergio, Ralf, Robert, Cristian NEVER a manger I use to see a young lady there in the day But I think they let her go so sad that group was awesome Which Now that I realize the manger maria IS GONE !!!!! how sad!!! When I would come in everyone was friendly cortious I know Maria and the crew WAS ALWAYS helpful Now those guys look MISERABIE LIKE ROBOTS But well guys Keep doing A good job food always Fresh Hot And Delicious and for the person with the picture Lady you WRONG FOR THE STUPID POST Your CKN LEG BIT OFF DUMB False that IS NOT TRUE YOU LYING I DONT CARE MY OPINION
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Cole Slaw
Great Food and always HOT ?
Atmosphere: 5
Food: 5
Service: 5
They don't even deserve the 1 star! Went and ordered an 8 piece and a large family fry. Got home and the fry box was half gone, but I was going to let that go. Then I open the bucket and right on top is a chicken leg that was bitten off of!!!! Disgusting, I did go back and took them their food back! My family will never eat at the Cleburne location again! I called and spoke to the GM and he wanted to give us free meals! Sorry nope!!!!
Atmosphere: 1
Food: 1
Service: 1
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