Was passing through from out of town and decided to place an order. We waited for over 15 min then get a call when order was supposed to been ready saying that they can't make our order, they was out of personal pans. No accommodations no care in the world. Now we have to travel 20 more miles to another location
Atmosphere: 1
Food: 1
Service: 1
Cecil Britton
I agree with Rick on this one why I have a big dining room if you're not going to clean it up if you're not going to take pride in and I'm ashamed of you Pizza Hut for letting this happen no Buffet no Fountain drinks floors are dirty looks like it's closed down from the outside no Lawn Care no Pride whatsoever if this place has a regional manager I think Pizza Hut needs to replace him or her the only thing that's still good is their food but again nothing up and over that no Fountain drinks no eyes nothing come on we're living in Texas you got to have ice
Atmosphere: 1
Food: 5
Service: 2
Leonela Sanchez
I placed an order here with Doordash over 100 and they charged me double. I wanted to cancel it and they didn't want to give me back my money. So I do not recommend using doordash for your delivery š¤
Rick Steubinger
The place looks and smells like it's ready to close down. The drink dispenser counter is taken out, the furniture is torn and dingy, there was a strong musty odor inside and food debris scattered in various places on the floor. With online orders and Door dash pick up, we did pretty good on serve time after ordering at the counter.
Atmosphere: 2
Food: 5
Service: 5
Leah Shepherd
I waited in line for 40 minutes for my personal pizza and wings. I placed the order at 11:30 and it was not ready till 12:30. And not only did I wait but the pizza was also wrong I asked for beef and pepperoni and got olives and pepperoni. The customer service was horrible and slow the lady working didnāt even say anything when I first got there other then ānameā. Itās just so rude and unprofessional.
Atmosphere: 1
Food: 2
Service: 1
celeste perez
I would drive all the way to Alvarado to get Pizza Hut!! This one off of Henderson is crap.. ABSOLUTELY TERRIBLE SERVICE. I could stand there for almost 20 min and the only old lady their will keep making eye contact with me knowing Iām standing there waiting for assistance and she still wonāt ask me what she can help me with. Sheās never friendly always looks like sheās in a bad mood. The older men are nice but when I asked them if they could help me they told me no that I have to wait for the lady.. I just donāt understand why they have all these people there just for one person to do everything. I RECOMMEND EVERY OTHER PIZZA PLACE OVER THEM. The only reason I gave them a 2 star was bc thereās pregnant lady that is so sweet but is only there sometimes when I come. But sheās the only person there that is friendly and will actually help you out.
Atmosphere: 1
Food: 1
Service: 1
Terry Henson
Always a staple go to for thin crust pizza
Atmosphere: 1
Food: 4
Service: 4
Janie Manning
God awful. Everything is dirty including the employees!
Atmosphere: 1
Food: 5
Service: 1
Danny Rose
The service was horrible, food was not made correctly or cooked right, rude and costly. Even the fountain drinks were nasty. Paid $30 for meal and got nothing but garbage. I usually dine here but Iām thinking about ending my time coming here. Tried to get refund but they wouldnāt give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Tiffany Frasier
Love this place. My favorite pizza joint by far. Prices are pretty fair and deals are amazing. Pizza is better than any of the other pizza places here in town in my opinion. The reason it gets only 4 stars isn't a problem with the place as a whole, but more of a local situation. The one here in town has disappointed me extremely here lately. They must have hired a new cook because the problem hasn't existed very long. But the past 3 times I have ordered from there, the pizza has showed up at my door so badly burnt. The cheese is so burnt it is almost stiff. I haven't even finished the leftovers and have almost wanted to order at dominos because of it. Still might. The pizza there isn't near what Pizza Hut usually makes, but at least it would be alot more edible. They need to find another cook if that is what the problem is. Either that or I upset someone up there for some reason and maybe they just see my name pop up on their delivery screen and know to cook it to the MAX. I don't know what it is but regardless, the place as a franchise is pretty amazing.
Recommended dishes: Breadsticks, Meat Pizza, Cheese Pizza, Marinara, Icing Dip, Pepperoni Pizza, Create Your Own Pizza
Carry out. The order wasn't right but the customer service was excellent and they made it right!
Food: 4
Service: 5
Recommended dishes: Create Your Own Pizza
Lisa Smith
Usually our experience is much better however the last order I placed was for 3 of the specialty pizzas so it was quite expensive and I had company to feed. We picked up the pizza, got it home and opened the boxes. Let me tell you at first I thought I had the wrong order. The lack of toppings was unbelievable for having ordered Meat Lovers, Veggie Lovers and Super Supreme. I counted the number of ham pieces on the Super Supreme and there were 7 tiny slivers of ham. The other ingredients were equally as scant! It was very disappointing and I felt like I had been robbed. Had i not had a house full of people to feed i would have loaded it up and returned it. Not sure we will be back... Papa Johns here we come!
Food: 2
Service: 3
Kenny Melton
Whatever that sausage is they are using sucks. Plant or chicken, just nasty. It ain't what it used to be. Pizza itself is good. Service is good.
Atmosphere: 4
Food: 4
Service: 4
Layla Oneill
order on the app and was waiting for 20 minutes, they had a bad attitude, waited 20 mins for 1 personal pan pizza, the smallest pizza like bruh cmon, legend has it that we are still waiting.
Atmosphere: 1
Food: 3
Service: 1
RaiLynn Toops
Great pizza & service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Meat Pizza, Cheese Pizza, Marinara, Cheese Sticks, Pepperoni Pizza, Create Your Own Pizza
Was passing through from out of town and decided to place an order. We waited for over 15 min then get a call when order was supposed to been ready saying that they can't make our order, they was out of personal pans. No accommodations no care in the world. Now we have to travel 20 more miles to another location
Atmosphere: 1
Food: 1
Service: 1
I agree with Rick on this one why I have a big dining room if you're not going to clean it up if you're not going to take pride in and I'm ashamed of you Pizza Hut for letting this happen no Buffet no Fountain drinks floors are dirty looks like it's closed down from the outside no Lawn Care no Pride whatsoever if this place has a regional manager I think Pizza Hut needs to replace him or her the only thing that's still good is their food but again nothing up and over that no Fountain drinks no eyes nothing come on we're living in Texas you got to have ice
Atmosphere: 1
Food: 5
Service: 2
I placed an order here with Doordash over 100 and they charged me double. I wanted to cancel it and they didn't want to give me back my money. So I do not recommend using doordash for your delivery š¤
The place looks and smells like it's ready to close down. The drink dispenser counter is taken out, the furniture is torn and dingy, there was a strong musty odor inside and food debris scattered in various places on the floor. With online orders and Door dash pick up, we did pretty good on serve time after ordering at the counter.
Atmosphere: 2
Food: 5
Service: 5
I waited in line for 40 minutes for my personal pizza and wings. I placed the order at 11:30 and it was not ready till 12:30. And not only did I wait but the pizza was also wrong I asked for beef and pepperoni and got olives and pepperoni. The customer service was horrible and slow the lady working didnāt even say anything when I first got there other then ānameā. Itās just so rude and unprofessional.
Atmosphere: 1
Food: 2
Service: 1
I would drive all the way to Alvarado to get Pizza Hut!! This one off of Henderson is crap.. ABSOLUTELY TERRIBLE SERVICE. I could stand there for almost 20 min and the only old lady their will keep making eye contact with me knowing Iām standing there waiting for assistance and she still wonāt ask me what she can help me with. Sheās never friendly always looks like sheās in a bad mood. The older men are nice but when I asked them if they could help me they told me no that I have to wait for the lady.. I just donāt understand why they have all these people there just for one person to do everything. I RECOMMEND EVERY OTHER PIZZA PLACE OVER THEM. The only reason I gave them a 2 star was bc thereās pregnant lady that is so sweet but is only there sometimes when I come. But sheās the only person there that is friendly and will actually help you out.
Atmosphere: 1
Food: 1
Service: 1
Always a staple go to for thin crust pizza
Atmosphere: 1
Food: 4
Service: 4
God awful. Everything is dirty including the employees!
Atmosphere: 1
Food: 5
Service: 1
The service was horrible, food was not made correctly or cooked right, rude and costly. Even the fountain drinks were nasty. Paid $30 for meal and got nothing but garbage. I usually dine here but Iām thinking about ending my time coming here. Tried to get refund but they wouldnāt give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Love this place. My favorite pizza joint by far. Prices are pretty fair and deals are amazing. Pizza is better than any of the other pizza places here in town in my opinion. The reason it gets only 4 stars isn't a problem with the place as a whole, but more of a local situation. The one here in town has disappointed me extremely here lately. They must have hired a new cook because the problem hasn't existed very long. But the past 3 times I have ordered from there, the pizza has showed up at my door so badly burnt. The cheese is so burnt it is almost stiff. I haven't even finished the leftovers and have almost wanted to order at dominos because of it. Still might. The pizza there isn't near what Pizza Hut usually makes, but at least it would be alot more edible. They need to find another cook if that is what the problem is. Either that or I upset someone up there for some reason and maybe they just see my name pop up on their delivery screen and know to cook it to the MAX. I don't know what it is but regardless, the place as a franchise is pretty amazing.
Recommended dishes: Breadsticks, Meat Pizza, Cheese Pizza, Marinara, Icing Dip, Pepperoni Pizza, Create Your Own Pizza
Restaurantji Recommends
Carry out. The order wasn't right but the customer service was excellent and they made it right!
Food: 4
Service: 5
Recommended dishes: Create Your Own Pizza
Usually our experience is much better however the last order I placed was for 3 of the specialty pizzas so it was quite expensive and I had company to feed. We picked up the pizza, got it home and opened the boxes. Let me tell you at first I thought I had the wrong order. The lack of toppings was unbelievable for having ordered Meat Lovers, Veggie Lovers and Super Supreme. I counted the number of ham pieces on the Super Supreme and there were 7 tiny slivers of ham. The other ingredients were equally as scant! It was very disappointing and I felt like I had been robbed. Had i not had a house full of people to feed i would have loaded it up and returned it. Not sure we will be back... Papa Johns here we come!
Food: 2
Service: 3
Whatever that sausage is they are using sucks. Plant or chicken, just nasty. It ain't what it used to be. Pizza itself is good. Service is good.
Atmosphere: 4
Food: 4
Service: 4
order on the app and was waiting for 20 minutes, they had a bad attitude, waited 20 mins for 1 personal pan pizza, the smallest pizza like bruh cmon, legend has it that we are still waiting.
Atmosphere: 1
Food: 3
Service: 1
Great pizza & service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Meat Pizza, Cheese Pizza, Marinara, Cheese Sticks, Pepperoni Pizza, Create Your Own Pizza
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