Why is it every time I place a order for 1 pepper it takes 30minutes and I’m late to work everybody else around is getting their Drinks and food I’m still waiting on a drink Do better I’m a regular
Atmosphere: 2
Food: 2
Service: 2
Qadara T Simien Muhammad (Learning)
Bland salty food.
Atmosphere: 2
Food: 2
Service: 5
Abraham M
Typical and average
Nothing to brag or complain. Lol
Clean restrooms and dining area. Thank you
Atmosphere: 3
Food: 3
Service: 3
Michael “Undertaker” Williamson
Clean bathrooms
Atmosphere: 5
Food: 5
Service: 5
Judy Metz
Best Coffee. I don't eat McDonald's food... pandemic cut out the grill chix, parfaits and salads! They never brought them back, tsk tsk!
Atmosphere: 5
Food: 1
Service: 5
PlamooseGoose
Today is Labor Day—a perfect time to recognize and appreciate the hardworking night team at this McDonald's
This is my second time visiting between 1 AM and 3 AM, and I have to give a special shoutout to the two night shift employees—both African American—who consistently go above and beyond. They are hands down the friendliest and most professional McDonald’s staff I’ve ever encountered.
They always greet me with kindness, serve the food with care, and ensure everything is hot and fresh. Honestly, the food quality during the night shift has been noticeably better than what I’ve experienced during the day.
As someone who works night shifts, I know how exhausting late hours can be. It’s not easy—and that’s why I truly admire and appreciate their positive attitude and dedication.
These employees deserve recognition and a raise for their excellent customer service. Every visit has been a five-star experience. Thank you both for what you do. 🥺💜
Atmosphere: 5
Food: 5
Service: 5
Angelica Juarez
I went there. I made an order they got it wrong and wanted me to get back in line to order again, one soda and the line was long. I just got my food and left and I ordered cheese on my sandwiches. They didn’t put it on there. I know it’s busy, but at least they could be nice about it
Atmosphere: 1
Food: 1
Service: 1
Mrs. Adams
I don't care that you keep deleting this. My story will be heard!!!
This McDonald’s at 441 W Southline, Cleveland, TX is by far the worst I’ve ever dealt with. As an Uber Eats driver, I’ve been mistreated at this location multiple times, but on August 23, 2025, around the evening hours it was the worst.
I came in with another DoorDash driver and we stood there 8–10 minutes with no acknowledgment at all. Employees saw us, looked right at us, and still ignored us while laughing and talking in groups. I saw multiple delivery orders already bagged and ready, but no one said a word to us. I even had to message my customer to apologize because the staff refused to give any update.
Finally, one worker smirked and brought another over with a fake smile, like they were trying to intimidate me instead of just doing their job. Only then were we told our orders had been sitting there the whole time. That’s ridiculous. That’s insane. For me to have to raise my voice just to be acknowledged shows how dismissive they are toward delivery drivers.
This is a pattern at this location. On past visits, I’ve been ignored, laughed at, and left waiting until someone cleaning tables stepped in to help me. Meanwhile, they quickly acknowledge walk-in customers, hand them their food, and turn their backs on drivers like we don’t matter.
Delivery drivers are also customers — we represent the paying customer when we pick up orders. Treating us like we’re invisible hurts customers, hurts McDonald’s, and hurts the partnership with Uber Eats and DoorDash.
Delete this review all you want — I will still keep reporting this to the Better Business Bureau.
Atmosphere: 1
Service: 1
David Fulcher
I rarely go to this McDonald's, but when I do, I can be sure that they will mess up my order. Every. Single. Time.
Atmosphere: 1
Food: 3
Service: 1
C O
I only came here to get a 10 piece chicken nugget by itself. I ordered it fresh. They gave me at the drive through window somebody else order. I said I didn't order that. So then they gave me old rubbery nuggets. I said I ordered them fresh. So I pulled up to wait on fresh ones that took forty minutes to make. I got out my car and went inside. They again tried to hand me some old nuggets mixed with new ones. I said I can't eat these. They were so hard they will cut my throat going down. Finally the manager gave me some fresh ones. Wow! All that trouble just for a 10 piece nugget. Like I wouldn't know the difference between fresh and old.
I went this morning to get breakfast and they gave me 2 jelly and 2 ketchup for my 2 breakfast platters. Then when I came back through the line they didn't give any extra ketchup or jelly. They need to do better at this store.
Atmosphere: 5
Food: 4
Service: 2
Corey Whitaker
Love the fake food
Atmosphere: 5
Food: 5
Service: 5
Edward
Great service and fast.
Maurita Hauk
Service keeps getting worse..people taking orders are so rude!!!
Service: 1
bobby buchanan
how y’all gon give me some cold ass frys on a big order
Why is it every time I place a order for 1 pepper it takes 30minutes and I’m late to work everybody else around is getting their Drinks and food I’m still waiting on a drink Do better I’m a regular
Atmosphere: 2
Food: 2
Service: 2
Bland salty food.
Atmosphere: 2
Food: 2
Service: 5
Typical and average
Nothing to brag or complain. Lol
Clean restrooms and dining area. Thank you
Atmosphere: 3
Food: 3
Service: 3
Clean bathrooms
Atmosphere: 5
Food: 5
Service: 5
Best Coffee. I don't eat McDonald's food... pandemic cut out the grill chix, parfaits and salads! They never brought them back, tsk tsk!
Atmosphere: 5
Food: 1
Service: 5
Today is Labor Day—a perfect time to recognize and appreciate the hardworking night team at this McDonald's
This is my second time visiting between 1 AM and 3 AM, and I have to give a special shoutout to the two night shift employees—both African American—who consistently go above and beyond. They are hands down the friendliest and most professional McDonald’s staff I’ve ever encountered.
They always greet me with kindness, serve the food with care, and ensure everything is hot and fresh. Honestly, the food quality during the night shift has been noticeably better than what I’ve experienced during the day.
As someone who works night shifts, I know how exhausting late hours can be. It’s not easy—and that’s why I truly admire and appreciate their positive attitude and dedication.
These employees deserve recognition and a raise for their excellent customer service. Every visit has been a five-star experience. Thank you both for what you do. 🥺💜
Atmosphere: 5
Food: 5
Service: 5
I went there. I made an order they got it wrong and wanted me to get back in line to order again, one soda and the line was long. I just got my food and left and I ordered cheese on my sandwiches. They didn’t put it on there. I know it’s busy, but at least they could be nice about it
Atmosphere: 1
Food: 1
Service: 1
I don't care that you keep deleting this. My story will be heard!!!
This McDonald’s at 441 W Southline, Cleveland, TX is by far the worst I’ve ever dealt with. As an Uber Eats driver, I’ve been mistreated at this location multiple times, but on August 23, 2025, around the evening hours it was the worst.
I came in with another DoorDash driver and we stood there 8–10 minutes with no acknowledgment at all. Employees saw us, looked right at us, and still ignored us while laughing and talking in groups. I saw multiple delivery orders already bagged and ready, but no one said a word to us. I even had to message my customer to apologize because the staff refused to give any update.
Finally, one worker smirked and brought another over with a fake smile, like they were trying to intimidate me instead of just doing their job. Only then were we told our orders had been sitting there the whole time. That’s ridiculous. That’s insane. For me to have to raise my voice just to be acknowledged shows how dismissive they are toward delivery drivers.
This is a pattern at this location. On past visits, I’ve been ignored, laughed at, and left waiting until someone cleaning tables stepped in to help me. Meanwhile, they quickly acknowledge walk-in customers, hand them their food, and turn their backs on drivers like we don’t matter.
Delivery drivers are also customers — we represent the paying customer when we pick up orders. Treating us like we’re invisible hurts customers, hurts McDonald’s, and hurts the partnership with Uber Eats and DoorDash.
Delete this review all you want — I will still keep reporting this to the Better Business Bureau.
Atmosphere: 1
Service: 1
I rarely go to this McDonald's, but when I do, I can be sure that they will mess up my order. Every. Single. Time.
Atmosphere: 1
Food: 3
Service: 1
I only came here to get a 10 piece chicken nugget by itself. I ordered it fresh. They gave me at the drive through window somebody else order. I said I didn't order that. So then they gave me old rubbery nuggets. I said I ordered them fresh. So I pulled up to wait on fresh ones that took forty minutes to make. I got out my car and went inside. They again tried to hand me some old nuggets mixed with new ones. I said I can't eat these. They were so hard they will cut my throat going down. Finally the manager gave me some fresh ones. Wow! All that trouble just for a 10 piece nugget. Like I wouldn't know the difference between fresh and old.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went this morning to get breakfast and they gave me 2 jelly and 2 ketchup for my 2 breakfast platters. Then when I came back through the line they didn't give any extra ketchup or jelly. They need to do better at this store.
Atmosphere: 5
Food: 4
Service: 2
Love the fake food
Atmosphere: 5
Food: 5
Service: 5
Great service and fast.
Service keeps getting worse..people taking orders are so rude!!!
Service: 1
how y’all gon give me some cold ass frys on a big order
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