Food is good just customer service is not that great have had bad experience past two times we have gone with the service last time got upset bc it was several sandwiches and there was no one behind us this time was upset bc we asked for green bell pepper on Doritos said couldn’t do it which they usually do it but we told her to was fine if she charged for it so she was moody
Alexandra Beckham
Ppl working tonight SUCKED , asked for extra sauce n got barely enough to say it isn’t dry. Didn’t get close to extra jalapeños/banana peppers and apparently they charge $3 now for a cup of ice, used to be my go to place here in Cleveland, y’all need better ppl
Jean The Jelly Bean
The Subway sandwich artist guy, Shannon, was very courteous, kind, and fast. He made sure we got exactly the sandwich we desired. The place was clean, and the staff very friendly and efficient. We will definitely come back and eat at this location again.
victoria field
i believe his name was shanon? i’m not sure but he was amazing lol a great salesman. 10/10 the best experience i’ve literally ever had at any subway in cleveland.
Delora Calhoun
The service was terrible, we walked in and we were trying to look at the menu when the gurl behind the counter got very snippy and rude. She then walked to the back and the other girl helped us and was a bit nicer. And they had the music WAY too loud!
Shaath Sean
This location is indicative of a franchise in decline without enforcement of basic standards. It is always out of major ingredients and or equipment malfunctions and failure.
Shameless operation undeserving of any customers.
Ryan Franklin
I don't know who took my order cuz I wasn't the one ordering but they got my sandwich so wrong. They forgot him and cheese. Literally how do you forget cheese on a sandwich here? Also the Dr pepper in their sida fountain machine is literally Coca-Cola and root beer mixed. It's not Dr pepper at all. I'm so sure the employee that took my order is going to be fired within a year so this review will be irrelevant by then.
Guadalupe “Eve” Avilez
Please don't eat there the workers there are so rude. I ordered a salad 🥗 and me and husband wanted to eat in. I asked them for a fork 🍴 fir my salad and they said they didn't have any. So I said how am I going to eat my salad 🥗. This one lady who worked there was every rude and tells me just go nextdoor and get a fork I looked at her and said like really. So my husband and I was every upset and left the store. We lived far and my salad was not any good to ear because if the heat 😡 so never again we will go there the that place ever.
Karissa Banuelos
So I placed a pick up order. I got there on time, my order wasn’t started yet. No biggie, they didn’t have the right kind of chicken, not picky so I didn’t care really. The kid gave me the wrong cookie on 1/2 of them, let it slide because simply I just wanted the sandwich. I got home, and my sandwich is cold, chicken is cold to the touch, same with bacon, cheese isn’t even melted. I got a chicken bacon ranch, on my receipt it says toasted. I don’t like complaining because I have really bad social anxiety but seriously? I tried calling the store 3x and no answer.
Taylor Cleveland
I ordered online pickup. Prior to going to the location I got a call that they were out of THREE items in my order. (Which I asked to substitute) When I got there to pickup, there wasn’t an employee in sight. Got home and the sandwich was missing two more things besides what they were already “out of stock” in, and the bread was burned beyond being edible. This location lacks oversight, and the management needs to be replaced.
The staff is always great but why is there never any bread? They are consistently out of most of the options and then usually out of a couple of the meat options.
Kelly Harrison
This young man was friendly well groomed.,polite store was clean and a big pluse so was employees uniform.
Food is good just customer service is not that great have had bad experience past two times we have gone with the service last time got upset bc it was several sandwiches and there was no one behind us this time was upset bc we asked for green bell pepper on Doritos said couldn’t do it which they usually do it but we told her to was fine if she charged for it so she was moody
Ppl working tonight SUCKED , asked for extra sauce n got barely enough to say it isn’t dry. Didn’t get close to extra jalapeños/banana peppers and apparently they charge $3 now for a cup of ice, used to be my go to place here in Cleveland, y’all need better ppl
The Subway sandwich artist guy, Shannon, was very courteous, kind, and fast. He made sure we got exactly the sandwich we desired. The place was clean, and the staff very friendly and efficient. We will definitely come back and eat at this location again.
i believe his name was shanon? i’m not sure but he was amazing lol a great salesman. 10/10 the best experience i’ve literally ever had at any subway in cleveland.
The service was terrible, we walked in and we were trying to look at the menu when the gurl behind the counter got very snippy and rude. She then walked to the back and the other girl helped us and was a bit nicer. And they had the music WAY too loud!
This location is indicative of a franchise in decline without enforcement of basic standards. It is always out of major ingredients and or equipment malfunctions and failure.
Shameless operation undeserving of any customers.
I don't know who took my order cuz I wasn't the one ordering but they got my sandwich so wrong. They forgot him and cheese. Literally how do you forget cheese on a sandwich here? Also the Dr pepper in their sida fountain machine is literally Coca-Cola and root beer mixed. It's not Dr pepper at all. I'm so sure the employee that took my order is going to be fired within a year so this review will be irrelevant by then.
Please don't eat there the workers there are so rude. I ordered a salad 🥗 and me and husband wanted to eat in. I asked them for a fork 🍴 fir my salad and they said they didn't have any. So I said how am I going to eat my salad 🥗. This one lady who worked there was every rude and tells me just go nextdoor and get a fork I looked at her and said like really. So my husband and I was every upset and left the store. We lived far and my salad was not any good to ear because if the heat 😡 so never again we will go there the that place ever.
So I placed a pick up order. I got there on time, my order wasn’t started yet. No biggie, they didn’t have the right kind of chicken, not picky so I didn’t care really. The kid gave me the wrong cookie on 1/2 of them, let it slide because simply I just wanted the sandwich. I got home, and my sandwich is cold, chicken is cold to the touch, same with bacon, cheese isn’t even melted. I got a chicken bacon ranch, on my receipt it says toasted. I don’t like complaining because I have really bad social anxiety but seriously? I tried calling the store 3x and no answer.
I ordered online pickup. Prior to going to the location I got a call that they were out of THREE items in my order. (Which I asked to substitute) When I got there to pickup, there wasn’t an employee in sight. Got home and the sandwich was missing two more things besides what they were already “out of stock” in, and the bread was burned beyond being edible. This location lacks oversight, and the management needs to be replaced.
Restaurantji Recommends
The staff is always great but why is there never any bread? They are consistently out of most of the options and then usually out of a couple of the meat options.
This young man was friendly well groomed.,polite store was clean and a big pluse so was employees uniform.
Randy the worker was polite and very helpful
This location is not 24/7
This location is the best in Cleveland Tx
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