Subway

1709 E Houston St, Cleveland
(281) 659-2500

Recent Reviews

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Esmeralda Regalado

The short brown lady is so rude and disrespectful.
She assumes people hear her tell information to the customer before them and then yells at you if you ask about certain condiment they don't have.
She is always annoyed and you really have to step on eggshells to speak to her.
I really wonder what happened to her to cause her to be so unkind, rushed, and rude.

Atmosphere: 2

Food: 2

Service: 1

Larry K Poston Jr

Sons working on fence lines so asked if we could run to town for some Sub sandwiches.
Only 2 people in front of us and we needed 5 subs and the poor young lady was the only one in the store today. Even though she was being overwhelmed with orders she was very polite and kept apologizing for it taking so long to get their orders.
Even with this poor lady being swamped she was very respectful while saying she was sorry for the delays. The problem is piss pour management and a cooperation that allows such a situation to occur.
Sandwiches made correctly and were very good.
Tip the lady not the franchise!

Atmosphere: 4

Food: 5

Service: 3

Iddy’s Vlogs

Made me wait for more than 15 minutes just to me Wait t because they are making a on line order. .

Atmosphere: 1

Service: 1

Armored Profiles

I can't understand some people. I made an order online for curbside just to avoid poor communication and poor customer service. I get home with the sandwich, and it's missing several requested items, including the bacon that's included. I went back to the store after they failed to answer the phone a few times. I patiently go to the end of the line and wait. The short brown lady at the front very loudly and aggressively says, "What's the problem?!" As I softly and respectfully attempt to explain to her the issues, she is rambunctious, annoyed, while clearly insulting my intelligence and gaslighting me. I can see it's a clear attempt to upset me, and I continue to be the voice of reasoning and respect. She dropped the sandwich with my hand out and proceeded to lie and try to intensify things. She asked her associate if I was loud or rude, in which he shook his head no. Then another customer, that said, "naw, he was cool." This angered her even more. Prompting her to just tell me to "get out." I never lost my cool.

Atmosphere: 1

Food: 1

Service: 1

Angela B

Never found the location on hwy #321, I was searching for

Bailey Faylisa

great service very patient with us they were very well customer service skills we ordered 8 ft long and each footlong was different they had no problem taking care of us

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Boss, All-American Club, Subway Club, The Beast, Elite Chicken & Bacon Ranch, Garlic Roast Beef

bud enloe

This place is rude

Atmosphere: 1

Food: 1

Service: 1

Rebecca Leach

I ordered my regular sandwich and my brother's regular sandwich. Mine was the Turkey and ham TOASTED. I ordered thru the app. My brother's sandwich was right. Mine,however,was NOT. This is three times they've messed up my order. They put my sandwiches in the bag but did NOT add the chips I also ordered. The next time,IF there IS a next time,I will pick up my order from the subway by Walmart. You had 3 strikes and used all three.

Atmosphere: 1

Food: 1

Service: 1

Jackie Mullins

Wasn’t aware that a 24 hour restaurant that only has walk in service actually closed its lobby at a certain time. Young girl in there working really needs to learn some manners and how she talks to paying customers without us there wouldn’t be a you.

Samantha Lucio

I ordered my sandwich and when it was time to pickup I went into the store and waited for 20 minutes waiting for them to get my sandwich ready it was never brought out I tried calling the store asking for a refund but they never answered I was disappointed. I saw the lady working there get mad at her coworker for not doing something right and she hit him first and last time I will be ordering there very bad service if I could give no stars I would

Atmosphere: 1

Food: 1

Service: 1

V Coles

Absolute worst bread I ever had here and the service was extremely terrible.My bread was as hard as rocks when I got home.

Atmosphere: 3

Food: 1

Service: 1

Danny Brown

Vegetarian options: Tuna fish is good Also

Atmosphere: 5

Food: 5

Service: 5

Stephine Hardin

Everyone was super friendly, Manager made sure to make every greeting personal to each one coming in. Even with them remodeling it was super clean.Customer service is outstanding!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Cut Combo

Mary Moore

I just want to shout out to the young lady, I believe her name is Demetra. I'm sorry I probably spelled it wrong. She went out of her way to return a wallet that was left on her counter. My coworker left his wallet at this Subway location and she tracked him down and came to his job to be sure his wallet was returned. I know my coworker has had a few setbacks lately and this meant so much to him, and to everyone watching. Her genuine honesty, compassion, and effort was noticed today. She needs a raise, and the world needs more people like her! Thank you! ?

Service: 5

jose hernandez

Jessie and Katie I believe that is the young girls name..provided me with excellent service getting me quickly out the door! Good job

Atmosphere: 5

Food: 5

Service: 5

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