Subway
1709 E Houston St, Cleveland
(281) 659-2500
Recent Reviews
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Food was fine. I am complaining about the older lady that works at this store. She was extremely rude to us, her co-workers and other customers. She kept leaving her work station and yelling across the store at what I assume was her family and ignoring the customers in front of her in the meantime. When we asked for her name, the other employee refused to tell us and the older woman was not wearing her name tag. Overall a very unpleasant experience for us and other people in the store at the time.
Atmosphere: 1
Food: 4
Service: 2
Over all I think this is a good subway. It smelled clean and was a clean environment (not immaculate) but still clean. The customer service was nice very chill guy and was patient he made sure my order was to my liking even double checking to make sure I didn’t forget anything in my order
but I think there’s room for some improvement
The veggies looked like they could be a bit fresher none of them had those plastic covers to keep them extra fresh . I recommend coming into the store to place your order for the best results
My sandwich was tasty I will be coming back to this subway
Atmosphere: 3
Food: 4
Service: 4
Apparently this store doesn’t know what EXTRA SAUCE means. This is the 3rd time in a row I’ve had a terrible experience at this location. Porter, is the place you want to go for subway…. Their far. But definitely worth your time/money. This location is a joke.
Atmosphere: 1
Food: 1
Service: 1
8:50 and closed. Sign on the door says 10
Atmosphere: 1
Food: 1
Service: 1
So here it is at 9:46 pm I pull up to subway may 19 2025. The sign open was on. The door was unlocked. The music was blaring as loud as it could be. Not friendly music. Some other type of crap. Here I go psyched to get a fresh sandwich after a good workout and the employee said we’re closed?!!?! I said on google it said yall close at ten. She then goes to say she’s closing early. That’s just pure lazy if I have to work hour to hour at my job then so does she and any other civilian. Then the subway uptown was closed already. Like what od waste of time even considering you all.
Atmosphere: 1
Food: 1
Service: 1
Chinchy! The lady was afraid to put anything on my sandwich! Asked for spinach, she laid 4 small leafs across it. I asked for black olives, she put 3 small slices. I asked for banana peppers, she laid 4 slices. What's up with that? Dress my sandwich lady!! Are y'all afraid to use your ingredients? Confused!
Don’t waste your time on getting nachos! Cookies great as always :)
Had to wait very long almost 30mints to get my sandwish becuase there is only one person working the other one doenot help
Was very pleased with this subway, only gripe was not having any tea or lemonade
The short brown lady is so rude and disrespectful.
She assumes people hear her tell information to the customer before them and then yells at you if you ask about certain condiment they don't have.
She is always annoyed and you really have to step on eggshells to speak to her.
I really wonder what happened to her to cause her to be so unkind, rushed, and rude.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Sons working on fence lines so asked if we could run to town for some Sub sandwiches.
Only 2 people in front of us and we needed 5 subs and the poor young lady was the only one in the store today. Even though she was being overwhelmed with orders she was very polite and kept apologizing for it taking so long to get their orders.
Even with this poor lady being swamped she was very respectful while saying she was sorry for the delays. The problem is piss pour management and a cooperation that allows such a situation to occur.
Sandwiches made correctly and were very good.
Tip the lady not the franchise!
Atmosphere: 4
Food: 5
Service: 3
Made me wait for more than 15 minutes just to me Wait t because they are making a on line order. .
Atmosphere: 1
Service: 1
I can't understand some people. I made an order online for curbside just to avoid poor communication and poor customer service. I get home with the sandwich, and it's missing several requested items, including the bacon that's included. I went back to the store after they failed to answer the phone a few times. I patiently go to the end of the line and wait. The short brown lady at the front very loudly and aggressively says, "What's the problem?!" As I softly and respectfully attempt to explain to her the issues, she is rambunctious, annoyed, while clearly insulting my intelligence and gaslighting me. I can see it's a clear attempt to upset me, and I continue to be the voice of reasoning and respect. She dropped the sandwich with my hand out and proceeded to lie and try to intensify things. She asked her associate if I was loud or rude, in which he shook his head no. Then another customer, that said, "naw, he was cool." This angered her even more. Prompting her to just tell me to "get out." I never lost my cool.
Atmosphere: 1
Food: 1
Service: 1
Never found the location on hwy #321, I was searching for
great service very patient with us they were very well customer service skills we ordered 8 ft long and each footlong was different they had no problem taking care of us
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss, All-American Club, Subway Club, The Beast, Elite Chicken & Bacon Ranch, Garlic Roast Beef
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