Kasai Hibachi Sushi and Bar

It was amazing, we went for my dad’s birthday and the food was AMAZING to say the least. The staff were super nice to us and the overall experience was phenomenal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Rice

We recently did a takeout order from Kasai, and unfortunately, the experience left a lot to be desired. Here's what happened:

1. They completely forgot to include one of the rolls I ordered.
2. They mixed up another roll with a completely different menu item that happened to have the same name. (Seriously, why have two items with the same name? I even clarified on the call that I was only ordering rolls!)
3. One roll was so far off from its menu description that I thought they gave me the wrong item altogether. See below - the roll description says Spicy yellowtail, scallion, avocado inside with torched pepper tuna on top with yuzu, house spicy mayo sauce and dash of sriracha. What I received was nowhere close—no avocado in sight!
Mistakes happen, and I get that, so I called the restaurant to address the issue. After a few minutes, they admitted the errors and told me to come back in 20-30 minutes for them to remake the rolls.

When I arrived, I had to re-explain the situation to the person on the phone, then to her "manager," and finally to the actual manager. The real manager’s solution? To offer me the roll they forgot as a “free” roll, even though I had already paid for it. I had to remind him of that fact. Then, I waited another 20 minutes for them to remake two rolls—and they never gave me a clear answer about the roll that didn’t match the menu description.

The whole ordeal was frustrating. I ended up wasting over an hour, making two trips to the restaurant, and dealing with unnecessary back-and-forth conversations, only to be offered a roll I’d already paid for as a “freebie.”

Mistakes are understandable, but the way this situation was handled—both logistically and in terms of customer service—was disappointing. Kasai, please work on improving your processes and training your staff to better handle issues like this in the future.

Atmosphere: 4

Food: 3

Service: 1

Roll sizes were very small. One of our rolls had 5 instead of 6 pieces. Over priced and not much of a selection for the quality and consistency of the sushi.
Hibachi seemed more popular as most people were eating that in the restaurant.
With all the selection in DFW I’d pass on the sushi here.

Good place for teppan yaki.

Atmosphere: 5

Food: 5

Service: 5

If I could give this place zero stars I would ordered hibachi dinner and never received my order instead som sushi crap came and I paid 40 dollars for an order I never received never will order from this place again.. pictures look nothing like what my order was.

Update: I spoke with owner of the restaurant and he was very friendly and helpful my order was made correctly and I greatly appreciate thank you for listening and understanding so I will be back and continue my service

I received an order that was totally ordered by someone else. The poor driver was clueless. I recommend never placing a delivery order from this restaurant. They cannot get it right.

This hibachi restaurant delivers excellence in every aspect. The fresh, flavorful dishes are cooked to perfection right before your eyes, paired with an entertaining show from skilled chefs. The staff is attentive, friendly, and ensures a seamless dining experience. With its inviting ambiance, outstanding service, and top-quality food, it’s the perfect spot for any occasion. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chilean Sea Bass Appetizer, Fried Rice

We love this place, always a great experience. We come here once a week for dine in or takeout. Food is always on point and perfectly packaged.

Atmosphere: 5

Food: 5

Service: 5

Great for dine in, sucks ass for take out. Don’t go for takeout unless you want to wait an hour and a half. I got two sides of fried rice and they didn’t even give me all of my change because “they ran out” I don’t normally leave reviews but the service was so awful

Food: 3

Service: 1

Always a great experience with these folks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Miso Soup, Yummy Roll 8, Steak, Hibachi Chicken Fried Rice, Ice Cream Sandwich, Fried Rice, Tempura

BEWARE OF TAKEOUT ORDER PROBLEMS!
Fourth order in a row they’ve put the wrong entrees in our takeout bag but their errors experience taught me to unpack and check every item. AGAIN! The wrong entree was loaded into our order as I’m unpacking our order on the counter. How sanitary and hygienic. /s

Making matters worse, our missing entree was found by the manager in another takeout orders bag - I’m sure the other customers won’t mind their food handled by me!! So two families evenings would have been spoiled by the staff’s carelessness. I can only imagine what happens if an Uber eats order. And we didn’t get the extra sauce we ordered and paid for, at this point I think we should write this place off.

There’s absolutely no excuse for this unprofessional service and food handling, and it’s the FOURTH TIME! Food is okay, IF you get what you order.

The pictures are what my daughter found in her salad - the butt of the lettuce normally thrown out when washing the head; something I’ve never seen in a restaurant my entire life. The other picture is of fatty beef in the fried rice, yet another first. All are DISGUSTING!

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Famous Pad Thai, Fried Rice, Tempura

Best place to relax and have your meal. I came with my family and the customer service was the best of all! would recommend 100%.

best hibachi and sushi place. went to get a to-go order and stop by for quick drink for myself , got best lemon drop. I am gonna visit here soon with my family.

Atmosphere: 5

Food: 5

Service: 5

Horrible experience. Made a reservation (party of 2) and arrived on time. Staff seemed flustered but semi-quicky sat us. Waited for over an hour after drink and entree orders taken and finally asked the staff what was going on. They said they were understaffed and that we’d have to wait another 1/2 hour. They never told us it would be such a long wait so we decided to leave.

Atmosphere: 1

Food: 1

Service: 1

THE. BEST! The service, the food, the environment was incredible. We had so much fun and loved our food. Some of the best steak and rice we’ve ever had!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Chicken Hibachi, Fried Rice