This place shouldn’t be in business. They can never give you your food on time. Accuracy rate is probably below 50%. Oh, and customer service is non existent!
Atmosphere: 1
Food: 1
Service: 1
Crystal Trevizo
Placed a scheduled ordered over 4 hours beforehand. So at 3:17 I placed an order for 7:30. At 7:43, the order tracker still says “order received”. I’ve tried to call the store multiple times to make sure it wasn’t forgotten but it’s either automatically hung up after ringing a couple of times or I get a call center, get transferred and it’s never ending ringing. So I’ve hung up and called another 5 times. Got someone finally from this location and says he doesn’t have my order and doesn’t see it anywhere. Well after my insistence that I have an email with a confirmation, he actually finally finds my order but now I’m actually upset. Now it’ll be extremely late because they have “an abundance of orders ahead of mine”.This is the whole reason why I’ve always ordered ahead of time. Never dealt with a Pizza Hut that couldn’t even admit the mistake and try to make it right but instead made it worse.I’ve checked the order tracker again after the employee saying he was going to update and get my order working… Well still says it’s received and my new order estimate is 8:25 and I don’t see how it’s gonna go be delivered anytime soon. If I could give 0 stars, I would. I’ll update when it gets here.
Service: 1
Gina Bobina
Great pizza, great deal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza
Janet Zamarron
Bad service ? the lady took a long time to prepare the order ? she shouted at
Atmosphere: 1
Food: 1
Service: 1
Whitney Green
I paid for items that I did NOT receive. When I tried calling back to see if the delivery man had them, I was routed to a call center, I was transferred to 7 different call center representatives before I was completely hung up on. They said that they couldn't reach anyone at the colleyville location and their phone was disconnected. If you are going to disconnect the phone then you better be sure your orders are delivered correctly.
Atmosphere: 1
Food: 4
Service: 1
Tasha Larson
Ordered my pizza over an hour ago and it’s not even out for delivery. Definitely wouldn’t have ordered had I known it would take this long and would be impossible to call the store to check my order. Will definitely NOT order from this location again.
Service: 1
Kathryn Gonzalez
Getting our order took over an hour longer than we were told. The woman at the store said our order would be refunded. It was not. I emailed corporate, who said I would have a free pizza if I called the store to place my order. I tried calling the store and they had no idea what I was talking about. Save yourself - go literally anywhere else!
Atmosphere: 1
Food: 1
Service: 1
Trevor Spalding
Ordered ahead for 3:00 and still haven’t received it an hour
Atmosphere: 1
Food: 1
Service: 1
Want_A_Sip YT
Order around 9:30 from the frustrating app and was informed the delivery was be at 10:25, then 10:33, and then nothing. Couldn't get a hold of anyone at the store and they closed at 11. My order was cancelled without my knowledge, no email, text, nothing. Wasted my time and was too late to order from anywhere else. Customer service and communication is a joke here.
Atmosphere: 1
Service: 1
Jared Sykes
Food was late for delivery. Tried calling the store and was unable to speak to anyone in the store.Food is fine from the location but your best bet is to order carry out
If I could give a zero I would. Naomi, store manager was belligerent and disrespectful. They got my original order wrong, called to get a refund, got hung up on by Skylar the store lead and then Naomi refused to provide verification of my refund over the phone after she raised her voice and got hostile for me asking her to do so. She then proceeded to tell me to come to the store and then called the police when I asked for corporate information. 10/10 do not recommend this location. She clearly did not look in her right frame of mind.
Atmosphere: 1
Food: 1
Service: 1
Rachael Hubnik
Great pizza must have a new cook?!? Amazing pies!
Atmosphere: 5
Food: 5
Service: 5
Lee Pick
The manager was cheerful. The place was very clean and organized. And they say there is a new guy on the make table who is killing it. The pies were beautiful and delicious.
Colleyville Pizza Hut has great service. My pizza was fresh, hot and on time.
Jewell
Choose another location if you can or if you’re in a hurry! Used bedford for years and they were always super on it and on time for every order. Moved and now the two times we’ve used this location, it’s about double or more the quoted time :/
This place shouldn’t be in business. They can never give you your food on time. Accuracy rate is probably below 50%. Oh, and customer service is non existent!
Atmosphere: 1
Food: 1
Service: 1
Placed a scheduled ordered over 4 hours beforehand. So at 3:17 I placed an order for 7:30. At 7:43, the order tracker still says “order received”. I’ve tried to call the store multiple times to make sure it wasn’t forgotten but it’s either automatically hung up after ringing a couple of times or I get a call center, get transferred and it’s never ending ringing. So I’ve hung up and called another 5 times. Got someone finally from this location and says he doesn’t have my order and doesn’t see it anywhere. Well after my insistence that I have an email with a confirmation, he actually finally finds my order but now I’m actually upset. Now it’ll be extremely late because they have “an abundance of orders ahead of mine”.This is the whole reason why I’ve always ordered ahead of time. Never dealt with a Pizza Hut that couldn’t even admit the mistake and try to make it right but instead made it worse.I’ve checked the order tracker again after the employee saying he was going to update and get my order working… Well still says it’s received and my new order estimate is 8:25 and I don’t see how it’s gonna go be delivered anytime soon. If I could give 0 stars, I would. I’ll update when it gets here.
Service: 1
Great pizza, great deal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza
Bad service ? the lady took a long time to prepare the order ? she shouted at
Atmosphere: 1
Food: 1
Service: 1
I paid for items that I did NOT receive. When I tried calling back to see if the delivery man had them, I was routed to a call center, I was transferred to 7 different call center representatives before I was completely hung up on. They said that they couldn't reach anyone at the colleyville location and their phone was disconnected. If you are going to disconnect the phone then you better be sure your orders are delivered correctly.
Atmosphere: 1
Food: 4
Service: 1
Ordered my pizza over an hour ago and it’s not even out for delivery. Definitely wouldn’t have ordered had I known it would take this long and would be impossible to call the store to check my order. Will definitely NOT order from this location again.
Service: 1
Getting our order took over an hour longer than we were told. The woman at the store said our order would be refunded. It was not. I emailed corporate, who said I would have a free pizza if I called the store to place my order. I tried calling the store and they had no idea what I was talking about. Save yourself - go literally anywhere else!
Atmosphere: 1
Food: 1
Service: 1
Ordered ahead for 3:00 and still haven’t received it an hour
Atmosphere: 1
Food: 1
Service: 1
Order around 9:30 from the frustrating app and was informed the delivery was be at 10:25, then 10:33, and then nothing. Couldn't get a hold of anyone at the store and they closed at 11. My order was cancelled without my knowledge, no email, text, nothing. Wasted my time and was too late to order from anywhere else. Customer service and communication is a joke here.
Atmosphere: 1
Service: 1
Food was late for delivery. Tried calling the store and was unable to speak to anyone in the store.Food is fine from the location but your best bet is to order carry out
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
If I could give a zero I would. Naomi, store manager was belligerent and disrespectful. They got my original order wrong, called to get a refund, got hung up on by Skylar the store lead and then Naomi refused to provide verification of my refund over the phone after she raised her voice and got hostile for me asking her to do so. She then proceeded to tell me to come to the store and then called the police when I asked for corporate information. 10/10 do not recommend this location. She clearly did not look in her right frame of mind.
Atmosphere: 1
Food: 1
Service: 1
Great pizza must have a new cook?!? Amazing pies!
Atmosphere: 5
Food: 5
Service: 5
The manager was cheerful. The place was very clean and organized. And they say there is a new guy on the make table who is killing it. The pies were beautiful and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Buffalo Chicken Pizza, Backyard BBQ Chicken Pizza, Oven-Baked Chicken Alfredo Pasta
Colleyville Pizza Hut has great service. My pizza was fresh, hot and on time.
Choose another location if you can or if you’re in a hurry! Used bedford for years and they were always super on it and on time for every order. Moved and now the two times we’ve used this location, it’s about double or more the quoted time :/