I am so disappointed. I took my nephew to get the Sponge Bob meal. We went inside because he wanted the Sponge Bob crown. I ordered the meal. All we got was a hamburger with onions and tomatoes which I asked to leave off. Did not come in the special box, they were out of the desert, no shake either. I had to pay extra for a drink and the tater tots. Please do not advertise something special if you can not deliver. He was so so disappointed. I was angry. I will never go back.
Wow! 2 Weeks later did not get the courtesy of response. I tried to reach corporate which is impossible. I do not want a refund I just want management to respond and understand that your store is a huge disssapointment. How do you explain to a 4 year old this is all you get. I know this sound petty, but he looked forward to his Sponge Bob meal and they did not deliver and they were unapologetic about it.
Atmosphere: 1
Food: 1
Service: 1
Marco
Grease was literally pouring out of the nuggets bag. It went all over the rest of the food. This has to be the worst meal I have ever bought. I will not being back to burger king anytime soon. The nuggets were not good. The seasoning they used was awful 😖
Food: 1
Service: 5
G Ill
Nathan, the 3rd shift manager was preparing the food on Sunday morning around 2a.m. and we’re from Houston coming from Lake Charles-casino broke with my last $20… Nathan makes us two orders of trios 2 burgers a piece with fries … sends out the burgers old and cold and we didn’t find out until about a mile up the road as when we tasted out burgers WE HAD YO GO BACK TO BK and find out why? Nathan explained that he was cleaning the broiler and “what is he Supposed to do’ then he said he’ll remake our food 👍 and he’ll cook the meat in the French fryer 😳 and we said we wanted a refund. BUT Nathan said I can’t do a refund without my Managers permission. 🤬😡 NATHAN! You messed up our food and told us you will drown it in fryer grease - HOLD UP !!!! Does Burger King cook their meats like that? Does the GM tell him to do it like that? DOES CORPORATE KNOW? DOES THE HEALTH DEPARTMENT KNOW!!!!!!!!!??!??? If y’all been eating at the BK in the mall parking lot and you have been feeling ill you need to contact an attorney. Go to the hospital and have them document it and file a claim with this BK insurance company. Contact the health department. This BK needs to be shut down. We had to leave without any replacement or refund. We literally were robbed by BK. IS NATHAN GOING TO KEEP HIS JOB??? Heather needs to be the Manager she was very professional and ladylike. She did real good. She’s being forced to work with an incompetent individual who told me I was holding up his line. This needs to finished.
Atmosphere: 1
Food: 1
Service: 1
Cherie Hicks
Great Flame Grilled Burgers!!!
Atmosphere: 5
Food: 5
Service: 5
CMC3000
Best burger king in montgomery county.
Atmosphere: 3
Food: 3
Service: 3
WILL HERNANDEZ
I normally don’t have any problems with the service here, but today was a very different experience. They did not have good customer service, did not make my food as I ordered it, the guy at the window didn’t even give me a receipt because they know what they have done! quality of this store has gone down I’m disappointed 👎
Atmosphere: 1
Food: 1
Service: 1
Keysto Malone (KeystoneRun.)
Worst service I've ever had at a fast food place. Food was okay, that staff not worth the breath they breath. NEEDS A NEW CREW MEMBERS NOT RUDE OLD LADY'S!!!! PLEASE HELP THEY NEED IT.
Atmosphere: 1
Food: 1
Service: 1
Amie Lane
Whopper was great. We tried the mozzarella fries and im hooked!!!
Atmosphere: 5
Food: 5
Service: 5
Sara
The manager working today was very rude and unprofessional refused to give me their name or the number to corporate. I still filed a complaint to corporate with the store address and time of order. Do better to treat your guests with respect and if you hate your job than freaking quit and get another one. No need to be bitter over YOUR mess up. I hope the manager working today gets the day they deserve
Atmosphere: 1
Food: 1
Service: 1
Vanessa Williams
The fries were fresh however the burger patty was shot dead burnt. I had already left the store and made it home already. I’m so pissed that my sandwich was so NOT FRESH.
Came to the drive thru at 10:47pm, ordered a number 1 whopper with no cheese, no pickles and a large dr.pepper Not only did I get a burger with pickles but the patty had to be the oldest driest excuse for a patty. On of the most disappointing visit I had to this location.
I am so disappointed. I took my nephew to get the Sponge Bob meal. We went inside because he wanted the Sponge Bob crown. I ordered the meal. All we got was a hamburger with onions and tomatoes which I asked to leave off. Did not come in the special box, they were out of the desert, no shake either. I had to pay extra for a drink and the tater tots.
Please do not advertise something special if you can not deliver. He was so so disappointed. I was angry. I will never go back.
Wow! 2 Weeks later did not get the courtesy of response. I tried to reach corporate which is impossible. I do not want a refund I just want management to respond and understand that your store is a huge disssapointment. How do you explain to a 4 year old this is all you get. I know this sound petty, but he looked forward to his Sponge Bob meal and they did not deliver and they were unapologetic about it.
Atmosphere: 1
Food: 1
Service: 1
Grease was literally pouring out of the nuggets bag. It went all over the rest of the food. This has to be the worst meal I have ever bought. I will not being back to burger king anytime soon. The nuggets were not good. The seasoning they used was awful 😖
Food: 1
Service: 5
Nathan, the 3rd shift manager was preparing the food on Sunday morning around 2a.m. and we’re from Houston coming from Lake Charles-casino broke with my last $20… Nathan makes us two orders of trios 2 burgers a piece with fries … sends out the burgers old and cold and we didn’t find out until about a mile up the road as when we tasted out burgers WE HAD YO GO BACK TO BK and find out why? Nathan explained that he was cleaning the broiler and “what is he Supposed to do’ then he said he’ll remake our food 👍 and he’ll cook the meat in the French fryer 😳 and we said we wanted a refund. BUT Nathan said I can’t do a refund without my Managers permission. 🤬😡
NATHAN! You messed up our food and told us you will drown it in fryer grease - HOLD UP !!!! Does Burger King cook their meats like that? Does the GM tell him to do it like that? DOES CORPORATE KNOW? DOES THE HEALTH DEPARTMENT KNOW!!!!!!!!!??!??? If y’all been eating at the BK in the mall parking lot and you have been feeling ill you need to contact an attorney. Go to the hospital and have them document it and file a claim with this BK insurance company. Contact the health department. This BK needs to be shut down. We had to leave without any replacement or refund. We literally were robbed by BK. IS NATHAN GOING TO KEEP HIS JOB??? Heather needs to be the Manager she was very professional and ladylike. She did real good. She’s being forced to work with an incompetent individual who told me I was holding up his line. This needs to finished.
Atmosphere: 1
Food: 1
Service: 1
Great Flame Grilled Burgers!!!
Atmosphere: 5
Food: 5
Service: 5
Best burger king in montgomery county.
Atmosphere: 3
Food: 3
Service: 3
I normally don’t have any problems with the service here, but today was a very different experience. They did not have good customer service, did not make my food as I ordered it, the guy at the window didn’t even give me a receipt because they know what they have done! quality of this store has gone down I’m disappointed 👎
Atmosphere: 1
Food: 1
Service: 1
Worst service I've ever had at a fast food place. Food was okay, that staff not worth the breath they breath. NEEDS A NEW CREW MEMBERS NOT RUDE OLD LADY'S!!!! PLEASE HELP THEY NEED IT.
Atmosphere: 1
Food: 1
Service: 1
Whopper was great. We tried the mozzarella fries and im hooked!!!
Atmosphere: 5
Food: 5
Service: 5
The manager working today was very rude and unprofessional refused to give me their name or the number to corporate. I still filed a complaint to corporate with the store address and time of order. Do better to treat your guests with respect and if you hate your job than freaking quit and get another one. No need to be bitter over YOUR mess up. I hope the manager working today gets the day they deserve
Atmosphere: 1
Food: 1
Service: 1
The fries were fresh however the burger patty was shot dead burnt. I had already left the store and made it home already. I’m so pissed that my sandwich was so NOT FRESH.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Very empty versus neighboring competition. If you want a Burger King meal, best enjoy it before it closes down.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hamburger
Quick in and out. Very good service anb food.
Atmosphere: 5
Food: 5
Service: 5
Would have given 5 stars But tables were not clean, sat their for more than 30mts still didn't clean the dirty tables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Hamburger, Fries, Double Whopper, Whopper Meal
So sloooow
Service: 1
Came to the drive thru at 10:47pm, ordered a number 1 whopper with no cheese, no pickles and a large dr.pepper
Not only did I get a burger with pickles but the patty had to be the oldest driest excuse for a patty. On of the most disappointing visit I had to this location.
Food: 1
Service: 2
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